First Floors - Carpet One

4.1 · 54 reviews
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Joy Camp
Reviews 1
2020-09-10 00:53

Same company that laid out flooring when we built ...

Same company that laid out flooring when we built house, added tile to remainder of common areas, absolutely amazing! They were thorough, clean, professional, informative and did not leave a mess when done! 100% satisfied! Rafael best installer and Melanie was very helpful through the process.

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Stephanye Keeble
Reviews 1
2020-07-23 19:10

We couldn't have been happier with Rick and his cr...

We couldn't have been happier with Rick and his crew (including Summer in the office). They were pleasant, professional, accommodating, quick to address any concerns and their work is absolutely beautiful.
Can't recommend highly enough.

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Christine Rogers
Reviews 1
2020-07-19 10:30

Our project is not completed yet, but the initial...

Our project is not completed yet, but the initial phase of consulting by Jaime, their interior designer, has been a wonderful experience for me. She is kind, gone above and beyond her job to help me pick out a great kitchen tile, and is doing all that while working within the confines on what our i...

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Linda Hamilton
Reviews 1
2020-07-13 15:42

I would gladly refer anyone to First Floors Carpet...

I would gladly refer anyone to First Floors Carpet One. Everyone there was so easy to work with. I especially want to give a Shout Out to Melanie! She was always very pleasant to deal with, extremely helpful and knowledgeable! Thanks guys!

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Teresa W
Reviews 1
2020-07-02 22:01

First Floors Carpet One replaced the hardwood floo...

First Floors Carpet One replaced the hardwood floor in my son's bedroom after it suffered water damage from a leaky pipe in the hall bathroom. They also sanded and restained the rest of our hardwood floors in an adjacent bedroom, hallway and dining room so that all floors would match. They even sent...

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Alli Oop
Reviews 1
2020-06-22 14:15

Hard lessons learned! Who knew the insurance compa...

Hard lessons learned! Who knew the insurance companies advised "preferred vendors" were considered the worst by those in the know? Turns out to be truer than true in the case of First Floors Carpet One (FFCO). Ordering the flooring was the easiest part but having FFCO abide by manufacturer guideli...

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Jerry Garner
Reviews 1
2020-06-22 01:26

Poor quality installation....

Poor quality installation....
I am not able to provide my full review due to character limit restrictions. Below is an abbreviated summary of my unpleasant experience with First Floors Carpet One located at LBJ and Plano Road.

Pros:
+Nice experience with the sales rep
+Nice selection of floori...

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chrissy t
Reviews 1
2020-06-14 07:14

Customer service is the problem here unless you ar...

Customer service is the problem here unless you are talking to sales department. Customer service agents who answer the phones always sound unhappy and unpleasant. I always get transferred at least three times for a simple question and have to be on the phone a minimum of ten minutes. I spent over 1...

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Carri Holt
Reviews 1
2020-05-22 03:44

I will never recommend this company to anyone...we...

I will never recommend this company to anyone...we have had the worse experience ever with them. Not only did they install our floors poorly they failed to fix the problems.

The installers they sent out on the 1st day did a terrible job so we called the store and asked them to come out and check...

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Bret Gaston
Reviews 1
2020-05-10 07:19

Great experience, got our carpet installed on quic...

Great experience, got our carpet installed on quick timeline and I think for the first time ever I didn t have to have the installers fix anything before they left. The installers were great, did no damage to our new paint and a perfect install, that is a comment I ve never been able to make about ...

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Shelley Ray
Reviews 1
2020-05-08 06:24

Carpet guys were prompt on the time they said they...

Carpet guys were prompt on the time they said they would arrive. They worked extremely fast and had three rooms done under three hours. Alot of help from the customer service rep Alecia who helped me pick out the carpet and set up the date. Over all experience was excellent!!

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Roger Mangum
Reviews 1
2020-05-01 11:29

Installers were great and did awesome work. The s...

Installers were great and did awesome work. The sales rep who came out to our house did measurements, gave us the quote, and he gave us misinformation. We had an insurance claim and he told us that our insurance company would only cover the damaged area and they would not pay him directly (he want...

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Jay Hernandez
Reviews 1
2020-04-20 17:50

Getting floors through this company was a TERRIBLE...

Getting floors through this company was a TERRIBLE experience. They constantly lied to us, had no regard for our time, and generally provided the worst customer service experience imaginable. They left us without flooring in our house for weeks, and acted like it was no big deal. Installation was ok...

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Laura Meyeres
Reviews 1
2020-04-04 16:16

We unfortunately had to replace all our wood floor...

We unfortunately had to replace all our wood floors in condo due to water damage. First floors was super easy to deal with! They sent us floor samples to our front door. Once we decided on color ,they scheduled us and got it done! We are so happy with the floors and work they did!

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Angelia Dunbar
Reviews 1
2020-03-04 09:08

This location is the absolute worst. And a bad ex...

This location is the absolute worst. And a bad example of First Floors. I am not sure if they all are ran this way, I think three of them are owned by the same guy. But if they are, they need to be shut down. I am a Custom Home Builder and they totally messed up my order.

I used them for two ...

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Brittany Peterson
Reviews 1
2020-02-23 22:57

We had great service with Jamie as our designer. S...

We had great service with Jamie as our designer. She was so helpful with choosing the right colors and textures to work with our existing furniture and overall desired appearance. The installers were on time, so nice and respectful and the work looks beautiful! I will use them again for any other fl...

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yobigmikey
Reviews 1
2020-02-21 23:15

This place is awesome! They walked us thru differe...

This place is awesome! They walked us thru different carpet samples, found the one we liked,, 2 weeks later 4 men showed up, ripped old out , laid the new carpet 3 bedrooms 2 large living rooms, and stairs ,, bout 4 hrs and we got beautiful carpet that we just love !!!

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Clint Weber
Reviews 1
2020-02-10 18:30

2 crews were scheduled, 1 for wood floors, the ot...

2 crews were scheduled, 1 for wood floors, the other for tile.

Crews arrived on time and worked efficiently and professionally.

The only issue was regarding the tile work. Their was some miscommunication on what work was to be completed, but was worked out and the install went smoothly.

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VPofE
Reviews 1
2020-02-08 20:43

Had them match existing hand scraped hardwood floo...

Had them match existing hand scraped hardwood floors. Installers did a great job, were courteous, and paid attention to detail. Office/support staff were professional and helpful as well. We'll use them again when we do the rest of our house.

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Gary Sherman
Reviews 1
2020-02-07 16:39

First Floors has been very professional with our r...

First Floors has been very professional with our recent flooring installation. Kay, in the office, did an awesome job getting us the flooring we wanted. Richard, the owner, has gone above and beyond to make sure we are highly satisfied! Would highly recommend them & will use them again for future...

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David Leavitt
Reviews 1
2020-01-08 15:14

Do not use this place. This store lack integrity a...

Do not use this place. This store lack integrity and competence. Sales lady Jamie Brooks is a disaster. Two weeks of calling and going into this store to arrange measurements. Never a return phone call despite message after message. I really pray this business fails there are so many hard working pe...

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Shariece Faulkner
Reviews 1
2020-01-07 22:49

I love this store!!!! Great deals and top quality ...

I love this store!!!! Great deals and top quality selections of ANY TYPE FLOORING!!!! CHECK OUT THE SHOWROOM!!!! A M A Z I N G!!! Staff is friendly, and even the janitor Sheriee was helpful when I asked her opinion on carpet!!!!! Check this place out!

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Stephanie Kelley
Reviews 1
2020-01-01 09:02

Rick and his team are amazing! Professional and kn...

Rick and his team are amazing! Professional and knowledgeable. From beginning to end they explained to every step of the process. All we can say is they were amazing and made the process of getting our floor replaced and stained painless even fun! The floors look fabulous, gorgeous and absolutely be...

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