Younger, black male at counter is unprofessional. While I attempted to explain what I needed, he repeatedly cut me off to tell me "you're wrong..."
Rude, sarcastic, dismissive!
I needed some help getting a fragile package shipped and delivered asap. Went to the store to see what was my best option. The young girl there helped with everything from beginning to end including showing me how to track the shipping progress and confirm the delivery. The name on the screen was He...
New management is much better than the old management!
UPS lost my package entrusted to this UPS store. I made a claim, UPS approved the claim (in writing). On the strength of their written approval, the contents of the package (mostly an 11 year old girls clothes) were repurchased. About 2 months after the package was lost, UPS found the package, and...
The customer service here is incredible. I live in London and my Mom sent me a package. We paid extra to get it here quickly but unfortunately due to customs, it got delayed. Then UPS here in London kept it in their warehouse for a week for some reason. Doug (the owner) was on it! He personally trac...
I spent over $50 to send a box of kitchen goodies to my newly engaged daughter. I packaged it using shipping glass depressors and inflated wrap. I used oven mits and other soft items to pad the box. The worker (Shaq) was helping me and taped my box up for me. After a week of wondering I get a phone...
Apparently this establishment is under new ownership. I have never ran into such rude, condescending, and pompous owners. Moreover, the owner followed me to my car and threatened me! With so many other choices for shipping, stay away from this place. I would give these jerks a zero star rating if...
Been coming here for years, service is always fast and friendly.
I've found the new owners very professional and accommodating.
Always attentive to customers, and provide options for different costs for mailing packages and the like-
I wouldn't go anywhere else!!!
Creeps. I had once a delivery scheduled there and they refused the delivery of my package at their location, and then told me that I can't pick up anything from their location. Pure creepy liars. I guess they make little to no money to hold a package, but they are failing to comply with UPS policies...
I frequent this location to send packages of varying sizes. The staff is always polite and courteous. My visits are usually short in and out , very precise. I appreciate the professionalism and promptness of time. Would recommend.
I am very disappointed with the way this store treated my boyfriend. I had to send me boyfriend in with a packing slip and books to return to amazon because I was working and the lady behind the counter treated him with such rudeness and shortness he felt the need to mention it to me afterwards. I h...
Great service and very friendly. It s always a smooth process when I go in there.
Ridiculous pricing for shipping on a tiny little box that weighed 0.1 lb. $13. Never again using UPS.
Does not stand up to their guarantees to get your property shipped safely. Will not pay for damaged goods. Rude, uncaring owners. Also, don't be fooled, these stores are not supported by UPS itself.
Always a seamless experience, they always go above and beyond with customer care and service, especially Vanesa!
The new owners aren t friendly or helpful, and they don t know how to use the computers. They shouldn t be working a retail business.
Worst experience. Dropped important package in morning for UPS Next Day. Did not show up or have any tracking info. Store said it shipped that evening when actually went next evening. I am happy that it was found but I physically went back to the store on the drop off day and was lied to repeatedly!...
The owners are super friendly and committed to excellent customer service. Great location and easy parking.This store is worth the trip, even if you have to drive a little out of your way.
I've been using this store for around 4 years now and through two different owners. Doug Patel has turned this place around. He has 5 star customer service. He personally trains all of his people that come aboard. He calls me when I have a package if the texting service is down. He doesn't nick...
Came in 10 minutes before closing, needing help with a challenging order, the worker there Nadia, without hesitation immediately helped me out, and offered a better & cheaper solution. Definitely one of the friendlier packaging and shipping stores I've worked with. Would go out of my way to come bac...
This store has really made an immaculate turn-around. I have used this store for years, and used to be disappointed. However, I asked the other day, and the very personable couple that's in there now is the new ownership. Not only has the experience gotten five million times better, but these people...
Helpful! And when I forgot my shipping receipt the gentleman actually came out to my car to hand it to me. Thank u!
Dharmesh Patel helped me out very quickly and he's very informative great place to send out a package even if you have no idea how it works. He's quick to keep your cost low. Thank you Dharmesh!
Had a couple of amazon returns, in and out in 2 minutes. Mith was great.
Horrible store - their website says their hours are till 2:30pm on a Saturday, yet the placard in their store says till 4pm. I went there & there was nobody there. Ridiculous. UPS needs to set these franchises straight. It must be nice to not have to do any work.
Called today and asked how long they would be open Girl said 2:30 p.m. Arrived at 1:50 p.m. and the store was closed. Called the store as we stood in the parking lot. Recording said the store would be open until 2:30 p.m. Still 30 minutes till closing - but it is closed!
Others arrived as we ...
I've been going to this store for about three years. The former owners/management were okay but if you haven't been in for a few years you've got to check it out. Every time I go there is an improvement in products, services and the layout of the store. The people are always incredibly helpful, c...
Kept having issues online so I called the store and was told they could help me so I drove up, Heather was amazingly helpful and sweet solved the issues quickly and efficiently :-) thanks Heather for making the day a bit smoother.
I've used this location in the past without any incident....
Called 5 times and got hung up on 4, then got placed on "hold" for 10 minutes while she continued to work with other people and got hung up on again. Called back yet again and was told they were having phone problems. Told her that I'd j...
Clerk would not think "out of the box" to try to accommodate a large package, even though UPS website said anything could be shipped...had to "call the owner" to find out if he could help and I was told I had to take the package elsewhere. Would not return to this location at all for any kind of s...
Bad services... computers just with credit card... I offer them to pay with cash and they refuse... then I ask for a little peace of tape and the guy make buy a new roll of tape... come on... bad bad costumer services..
I bought a piece of art from an auction house for the first time. The auction house put me in touch with Claude. He was helpful, professional, and responsive. The artwork arrived in record time without any damage. They put together a fortress of a box! Lovely to deal with. I would use their serv...
Always great customer service. These friendly people always go out of their way to help you out and get you in and out as fast as possible.
Really helpful and speedy service! Definitely will come back if I need to send a package in the future.
sent to buisness address and was charged as residential address. usps only charged $45 deliver and thease people charged me over $125.
I am at this store a few times a week to pick up my packages. Each and every time the person working that day offers to help carry the boxes yo my car for me. They are polite and helpful.