Factory direct appliance

2.8 · 10 reviews
J
John Murphy
Reviews 1
2020-06-06 04:49

Damaged $1000 range installed in our new home. We ...

Damaged $1000 range installed in our new home. We only found out a couple of days after closing because we re getting the backsplash redone.

Nine days later and after at least a dozen phone calls we re being told they can t deliver until after Easter. Terrible customer service that is more intere...

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J
Jack Grashuis
Reviews 1
2020-05-20 20:16

Product we purchased within the last two years was...

Product we purchased within the last two years was great, customer service and follow up to get replacement parts was the worst experience ever! Was told I would say you are stuck with what you got. Will never do business there again!

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P
Pamela Schick
Reviews 1
2020-04-20 10:16

Good pricing. If your looking for good customer s...

Good pricing. If your looking for good customer service I would make an appointment. I went into the store on Friday and it was about 40
Minutes before someone helped me. People were busy and when I was helped it was great help. I purchased some appliances with Amanda who was very helpful.

Wen...

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K
Kris Kuhn
Reviews 1
2020-03-22 08:16

UPDATE: After this review, I contacted Jon, who yo...

UPDATE: After this review, I contacted Jon, who you can see below responded to this. He was helpful and they did end up coming out and reinstalling the range so that has been corrected. The countertop is still a little banged up but I will give them another star for at least fixing the range.

We ...

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M
Mrs D
Reviews 1
2020-02-07 06:04

We ordered a refrigerator, washer, and dryer in No...

We ordered a refrigerator, washer, and dryer in November. They insisted us pay then $3000 even though we still only have our dryer. They gave us loaners which was nice, but they were disgusting. When they delivered the loaners, they scratched up our entire entry way. The entire experience has been a...

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Z
Zino Bella
Reviews 1
2020-01-28 15:06

I have had several issues with Sub-Zero Wolf and I...

I have had several issues with Sub-Zero Wolf and I am very frustrated with not being contacted by them or the issues resolved.

We purchased several items from Sub-Zero Wolf in 2015 - professional microwave drawer, built-in double ovens, coffee system, 36" built in refrigerator, 36" built in freez...

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