So I went there on labor day with the wife and it was not super crowded. For the size of the casino I was surprised, but I guess the pandemic is still keeping people away. Also surprised to see $15 dollar minimum table games which was great. Played craps, 3card poker, and some slots. Dealers were ni...
Wynn properties always use quality furnishings. It's the Guest Services that needs help.
Simple requests on transferring calls, retrieving messages, turning off message light are beyond their knowledge base.
Drinks in the Casino and at their F&B venues need help. They need to know a martini ...
Who says calling ahead and asking for special treatment doesn't work. From the moment I got on the phone with this hotel the staff was so accommodating and happy to help make this a very special trip for my son who's in the military. My son just recently got married and planned his mini honeymoon at...
Not a big payout casino and most machines require 5+ "coins or $" per play, so not a place to go just for fun...adds up FASTER than most casinos, including Vegas, FL PA, ME..
$1 machines take $9-$15 per play.... Just not a place I would entertain returning. If payouts are this bad, I would rather b...
Beautiful building. Luxury on the inside and on the outside.. Set on the water. Very professional. Sports bar food was decent. I believe there is a new sport bar opening soon. Valet parking quick.
That's one small step for man, one giant leap for Massachusetts.
I wish it had been built in a nicer neighborhood.
Just an average experience when you compare with international standards and European ambiance
Every person who is part of the Encore Team that I encountered was very friendly and helpful. Truly some of the best customer- guest service that I have experienced to date. The facility is gorgeous and meticulously maintained by top notch staff.
This property was absolutely beautiful! The service was phenomenal and my room was simply top notch! I also appreciated the personalized message on my television screen, welcoming me. That is a really special and authentic touch.
From checking to check out, everything was great. The facility is beautiful and clean. The view of the Boston Harbor from my room on the 19th floor was exceptionally gorgeous. Every staff, I interacted with was nice and professional. The layout and the decor of bathroom and bedroom were meticulous...
The customer service we received at check in & checkout was extraordinary. Julia, who helped us both times was very knowledgeable, friendly and polite. Kudos to her! Our room was gorgeous and the view was amazing! Everything in it exceeded our expectations. We want to go back!!!