Hi Empire Floors, we had Dmitri Prusakov come out to our home and he did such a great job in showing me samples of flooring, and carpet. he did a great job in explaining the different floor designs. He even showed me that I could do porcelain in my entryway and in front of my fireplace for the hea...
I thought I would go with Empire since they offer full service installation for flooring. My installation was supposed to happen today and it turned out to be a horrible experience. They were internally misaligned on communication and expectations. The sales person told me that cleanup was included ...
Do not use these guys!! Permanently scared my daughters foot, and destroyed our landscaping, which costs thousands of dollars to repair. Third party installers, not Empire employees. Empire immediately sent us to a third party insurance company that the no name installers use, rather than dealing ...
Very happy with this company -I had wood floors installed and carpet removed in my dining room. The sales rep was very knowledgeable with the product and the installation was flawless. It took a little longer than I thought it would - about 7 hours - but very happy with the end result. And they pric...
Workers used my shower for unknown reason and flooded bathroom floor. They didnt bother trying to clean it up before leaving. AFter installation, a foul pungent smell came from carpet. Pulled carpet back and realized there was mold on the carpet. Notified customer service who "opened a work ticket w...
The worst ! If I could give zero stars I would. The worst customer service after sale. Waiting over a month for refund for uninstalled items. Salesperson Tom Sheffer is zero help. Numerous calls & everytime I call I get the run-around. Look elsewhere ! Do not buy from Empire !
Very unfriendly salesman. Empire was the highest when quoted. The salesman was not happy when I refused to accept their offer and sent him on his way. I did receive a copy of the quote only AFTER I made the installation appointment. I immediately cancelled as soon as the email arrived which also irr...
I love the floors and at my price. Not giving 5 stars because the sales rep was not honest about the financing, and he could not know any details about warranties.
Spent 7,000 on my floor and stairs, 1 stair nose is defective where they nailed it down, they wont warranty it and it's only a year old.they want me to pay 150dollars for them to replace it. Do not use Empire flooring go someplace else.
Call for estimate, came next day. Schedule carpet following day, happy customer. Thanks Empire!
If I could give less than 1 star, I would. My experience with empire was awful. The only positive thing that happened was that the installer that came out to do the job actually knew what he was talking about. My experience started with the salesman arriving to my home asking if my husband was home ...
We had an excellent experience. Setting up the appointment, setting the install date, promptness on day of install, and flawless install by the team - they cleaned up too!
Don t bother with them. They are over priced. I went with them for one reason I was told I have a lifetime warranty on my floors water scratches structural. I found out when my floors got scratched that I don t have lifetime warranty. It is fraud what they did. I have got in contact BBB and Wells Fa...
Totally misrepresented what we wanted but since we signed, as Empire told us you are out of luck.
Empire installed carpet on the second floor of our home. Installers arrived in the window of time they advised, were professional, and timely. My wife and I were very happy with the final results of the material and the installation. Will be a repeat costumer. Thank you empire!
After using Empire several times in the past this time has been horrific! We are trying to get my deceased mothers condo ready to sell, salesman took my order and I paid for laminate over a month ago. Installers said they couldn't install that product there. customer service told me to meet with ...
Called Empire for a quote because my wife likes their catchy TV ad song. The sales guy Aaron comes in Thu afternoon and tells me I need to commit to them before he leaves or else he can't give me the sale price. The oldest sales gimmick in the book. Then he says if I don't get the sale price, I c...
My family had Empire come and give us a quote for carpet in the bedrooms and laminate flooring for the dining and living rooms. We needed flooring since we were ready to sell our house and looking for something affordable that would interest a buyer!!!
Our salesmen ended up talking us through the...
Empire does not honor their warranty. They give you the run around horrible customer service
Valentine was great and did a FANTASTIC job! Shane our sales person was professional and knowledgeable, I highly recommend!
What a joke!! The salesman should find another profession as this is not his cup of tea. His lack of unprofessionalism and understanding who the customer is, is by far pathetic. Why should I "The Customer" provide you with all the information when that's your responsibility to do. That's why you're ...
I have been ripped off. The carpet they showed me and what they installed is not the same quality. They say they don't carry the carpet I have anymore and would need to charge me for the poor product. Two inspectors said the carpet needed to be replaced yet empire says they dropped that line. Th...
I would give 0 if possible. I never used them and am so glad I haven't - I was quoted a price and I asked for a day to think about it. Next day called to cancel, was on hold until I couldn't stay on (was at work), got a call confirming my appointment (which I never made), told them to cancel it. Got...
Have been a customer of Empire for 15 years. The last carpet they Installed is only three years old and is already matted and the fibers won t raise even though yearly steam cleaning and regular vacuuming is done. The sad part is they advertise so much about their 10, 20 or 30 year carpet warranty a...
Company is a complete scam and I don t see how they have been In business so long but they definitely cover their behinds legally. I was a recruiter for the sales department which means I seen first hand how underhanded some of the higher ups can be here. Mainly the boss over my department Tarrie an...
Run by idiots, installed by idiots, what a sham! Started with a quote that quickly went up with new charges out of nowhere and then the workers didn't even have the correct work order. WHAT A JOKE!
I have never written a review of any sort, but felt that my experience with Empire was worthy of my time. We had used Empire in the past without much problem, but this time we had major problems...salesman came out agreed on everything, signed paperwork, we were going to finance 1 year no interest. ...
A representative gave me a terrific quote on flooring and I placed my order. The installation was to be done after having construction done in my home, whenever I was ready. There is a little pandemic called COVID-19 happening which delayed the construction on my home. I was never informed that my ...
Jim McManus was a great help in deciding on carpeting and padding. The installer was very professional and did a nice job.
We were very satisfied with our installers Alpi & Pete. They were fast and even replaced some missing baseboard in order to make the flooring look complete. Our problem is with the salesperson Steve. We thought he was okay because we made an initial sale with him (although overpriced) everything...
I picked the carpet I like from friendly salesmen and it was installed the following week in under 3 hours for 2 bedrooms. The team was professional and friendly. I gave them a $20 tip for hard work. My rooms look great now.
Had the flooring peel back twice (shards of wood exposed) in the same spot in less than a year. The first time they fixed it. The second time they played phone tag for 3 months (calling to ask me what the problem was 3x a week just to put me on hold and tell me they would call back with resolution) ...
Great professional services and materials. So happy with the Empire Today. I recommend highly. Thanks a lot.
I hired empire because they could do next day install of carpet. Installation I have no complaint. They did a great job. However, the salesman overestimated the area to their advantage. Also, I'm pretty sure they brought a carpet of lesser quality but matched the color I picked out really close. Kno...
Professional, Knowledgeable and Quick Installation. Thank You!
There is no warranty with Empire. Spent $12,000 on first floor laminant and ended up with mismatched boards. They refused to fix. Said it was my problem. Customer service was the absolute worst and offered zero help. Must have spoke with them two dozen times. Worthless. Never use these guys, you'll ...
Customer service doesn t care once they have your money
DO NOT ever call or use this company. Your better walking on dog Feces that hiring these guys.
I love this company, trusted name, and professional employees. My sales rep Steph got me a floor that matches my other rooms and she was patient and professional. The installers completed the job within two hours and made it look so easy to do. They even cleaned up after they are finished and did a ...
Horrible, horrible service. The flooring was cheap and came apart within less than six months. Even their Inspector advised that the flooring needed to be replaced. Presently in a pending lawsuit with this company. They do not follow through once they have your money. NO QUALITY TO THE SERVICE ...
Love my new carpet. Everything was super smooth. Professional courteous and did a fantastic job. Upstairs next year
I had a terrible experience with this company. I would not recommend Empire Carpet to anyone, for any reason, ever. They dropped the ball every step of the way. I had to reschedule my carpet installation 5 times, literally. Each time it was because of a new error on their part ...first they had inco...
Worse experience of my life. Filing a complaint with the BBB, writing my review everywhere i can.
Firstly, the salesman Walter Bieszczad never emailed me the quotes, never came back to pick up the samples called him numerous times. But was quick to take my deposit.
Then customer service a guy name...
We are landlords living in the suburbs. Based on all their advertising, we called Empire for an estimate on carpets and flooring for our Chicago rental condo. An sales consultant (Hal) went over to the condo and measured it and then sent us a screenshot with a one-liner stating that it would cost $9...
My wife talked me into using Empire over Home Depot. She said she wanted to try them and I reluctantly went along. I have to say that the whole experience was great. They came out to our house with samples, explained in detail options that met our needs, and installed it beautifully and quickly. Gre...
Laminate floors are horrible and the customer service is very bad and disrespectful.
A little pee from a puppy for a few minutes and the floors bubbling all over.
Very poor quality material.
Dont purchase from empire.
Samples were different than product installed.
Horrible customer service. Complete disconnect between installation and office customer service. Called and confirmed appt on Wednesday for a Friday appt. The lady on the phone informed me I would need a COC for asbestos. I told her I have it and will present it at appt. Get an automated call F...
The price was fair BUT what a TERRIBLE SERVICE EXPERIENCE. This is the first and last time I will use this company. This is also the first negative review I have ever done. First it took a week to get a proposal (not contract) from the salesperson promised later in the day that he came out. It took...
Everything with our experience with Empire has been great! Sales guy was very knowledgeable and honest, installers were professional, fast and did a perfect job! Highly recommend!
I got carpet from them years ago was great. This time not so much first carpet to be installed the sells guys measured wrong so had to come back which they did but then wanted all money up front which I did not agree with .was on phone trying to cancel guy assured me nothing else would go wrong lo...
Absolutely horrible! Do not purchase anything from Empire. We installed the LVP in our home last October and had nothing but issues ever since. For being the more expensive flooring theres nothing but problems! The LVP scratched and chipped within the first week. The planks are not even flush up aga...
This is by far the worst customer service that I have ever received! I ordered shutters for my living room in May. I was told that my order would take 3-4 weeks. It is now going on over 3 months. I can not get the courtesy of a return phone call! I can not get a representative to respond to my em...
Absolutely the worst experience imaginable. Signed a contract and made a deposit to have carpet installed on November 2nd, scheduled for November 7th, they dont give you a time in advance so I had to take the whole day off work. Installers show up and realize they can t insall the carpet because the...
We got the carpet installed by empire today and installation was completed and when we vacuumed The carpet where the seam is the carpet came untangled, we later found out that it came off due to incorrect installation.
We asked empire today to fixed it, and they are telling that the area is not...
Sales person was great. Customer service extremely poor. I was told I would get a call the morning of my installation. I waited until 11:30 and called to get an update. I was hung up on 2x. So disappointing.
Major Customer Service Problem with this company.
Sales Person said that if they did not use glue for Laminate He would generate a credit. Installers did not use glue and when we call him, he said that he would generate paperwork to credit. No phone calls answered since. 10 calls to him and his ...
1.. no set time to schedule insulation. 8am to 6 pm. The can call you for your time until 10:30 am of day of install. They don't tell u the night before you then have to be around for the call to gind out your 3 he window or aka still all day.
2. There answer is, it's in the contract.
3. Can car...
Sales person did not give me any prices per foot, just a total due.
I will not be purchasing from Empire as the sales rep was extremely rude!! He was in my home for about 10 minutes. Very condescending because I was female and seemed a bit hostile.
We had a positive experience ordering and scheduling our carpet install, but ten minutes after the installers left we got a large run in the carpeting, which I immediately reported to Empire. The person I spoke to said someone would be in touch the following day to repair it; no call ever came. It t...
They were competitively priced with Home Depot and Lowes and the whole experience was great from start to finish.
We had used empire years ago and decided to try them again when we needed new carpet. Everything was wonderful. The appointment was made for the next day, the salesman came out and was very professional. He offered suggestions to match our new painted walls. The installation was within a week and th...
We had a wonderful experience with Empire carpeting install. The crew came in and did our entire upstairs...five rooms, hall and stairs plus our living and dining room on the first floor is five hours total! I was amazed at how efficient and careful they were with all of our belongings. We are ve...
I am so upset with Empire that i am writing my first review so hopefully people stop using them. Going with empire instead of Home depot was a big mistake. I am having hard wood floors installed in a corner of my basement so a section of the carpet was removed. Our main concern was that the carpet ...
Carpeting was good. Agree that customer service is useless. They leave a message and when you call back, there is no record and they have no idea what department to transfer to. I still don't have a bill. Not even from the credit company. Hard to recommend to anyone.
Horrible!! It s 3pm CST we are SUPPOSED to be scheduled for installation today!!! No one has called to confirm a time. We have called several times to get some kind of idea as to WHEN/What time the installation will happen. Customer service hung up on us 3 times. On the last call we were told no on...
Our sales person was on time and brought us samples off LVP & LVT.
It was a small sample but we found one that we liked and decided on the Luxury Vinyl Tile without grout .My home was built in 1960 and had a layer of linoleum a subfloor and vinyl tile . I told the salesperson that I want both layer...
We contacted Empire to have our basement floors redone and the work crew was scheduled to be here Wednesday February 28th. Due to damage to the basement from flooding the installer decided it needed to be rescheduled. A crew was fixing our basement the same day due to the extent of the damage. I ve...
Horrible customer service, no follow through on any of their promises to return our phone calls and won't answer any of our calls.It took over 4 months to finally finish our floors because a trim piece was on back order for this entire time so we went all this time with half our floor done. We have ...
Not happy..at all..They don't tell you or let you read the contract until after the work is done..hence I have 2 different types of floor molding..they do NOT tell you BEFORE installation to remove wall boards..AND they will NOT correct their mistake
I ordered wooden blinds and scheduling got mixed up, then the installer came and empire sent a wrong valance since the original measurement was done incorrectly. I was told he d order a new one and it would take abo2 weeks. It s been almost 4 weeks and he s not answering my calls/ texts. I ve used ...
Sales person was wonderful and installation team was quick and friendly! The carpet we selected is absolutely gorgeous and amazing quality! Thank you!
Horrible customer service. They overcharged my card for the full price of the carpet, not the discounted price they told me it would be. It's taken a week to get them to confirm that I'll be getting a refund. I scheduled my installation 1 week ahead of time and asked them to have a 9am installation ...
Empire conducts business in a way that I can only describe as sketchy. They frame the whole process of coming to your home as more convenient for the customer, when it reality, it is definitely a way for them to only show you a very limited selection of specific types of flooring, and to make it har...
Left huge gaps around door jambs because they did not cut the vinyl plank accurately. When I pointed it out, they filled the gaps with caulk. So now we have anywhere from a quarter inch to three quarters of an inch worth of caulk around every door instead of them actually cutting the tile to the cor...
I was genuinely surprised by the experience I had with Empire Today. A sales person came to my home at the scheduled time and with samples in hand. I was interested in replacing my living room, ivory colored carpet due to small stains and some ware. I wasn't initially sure what color or style to pic...
My sales representative was very intuitive about what I needed and made sure to make the process as quick and possible as possible. The installers came bright and early the next morning and completed the job quickly and professionally.
Consumers beware!
We ordered a waterproof laminate for our laundry room from their salesman, Shane Shannon.
All was well until the day of installation. The dispatcher called us and told us their installers would be at our home between 1-4pm.
Their installer showed up at our house at 9:30am ...
The only reason Empire should get a star is because those who installed the carpet did a very nice job. When it came to the price, sales, and customer service, I would give Empire zero stars if I could.
We had carpet installed in two bedrooms and two closets. During the measurement, Empire origi...
Great experience. The sales professional was not pushy and very friendly. The installers did a fantastic and professional job. Highly recommended.
C&A were Great Installers ! The subcontractors who installed our carpet took their time to make sure Everything was right, very friendly and cooperative. Loved them, Very pleased
Terrible. Worst experience ever. Go somewhere else for flooring
I had my carpeting done by Empire for the second time. I am a 10 year customer. I had my floors done on December 7, 2018
They are beautiful and I'm extremely happy. The two pros that came out were wonderful and fast. They did a great cleanup job afterwards. I am happy. Try them yourselves.
Professional customer service from intial call to Empire Today. Excellent sales presentation. Upon final installation of wood floors, I love my experience with Empire Today.
If I could give this company a zero stars I would. Our salesman was great but working with the corporate people and customer service is a nightmare. We canceled our installment because they screwed up and got a global freeze on it. It took days to fix and much calling. We also paid 5,000 in a check ...
Great job from Empire Today! We recently purchased a new apartment in Chicago with carpet on the lower level. We eventually wanted to replace it with engineered wood (since we are below grade and can't do hardwood) but decided to do it sooner as one of our dogs decided that a guest room was the plac...
Felt I need to write a review on this company. Was referred to them by a coworker. Expecting everything to go well but Very disappointed.
I felt almost like I was in a nightmare. I experienced Lots of miscommunication ,confusion and disorganization with Empire. I never received installation of my f...
I can t get anyone from Customer Service to speak to me. I have a
problem with my vinyl planks separating and with the trim work. We paid $6,000 for three rooms flooring so it wasn t cheap material.
What a hideous waste of time. I ordered carpet, kitchen tile and blinds.
Carpet - found decent carpet at market price and they advised installation next day. Which was important as I had a media chest being installed the next day after so carpet had to be down. Installer never showed for appoi...
Absolutely worst customer service ever!!!!!!! I rarely ever write reviews for any company, but I could not let this one go. I ve never dealt with a more unprofessional company in my life. From the time the sales guy walked in my house to the day my carpet was supposed to be installed, absolutely wor...
Oh my word. There aren t enough words for how dinged up they left our door entries and baseboards. My husband painted for a contractor for years, so he was use to having to return to a home for touch ups . He said this was a rushed job on Friday afternoon and unacceptable. The first rooms they st...
Very disappointed with Empire Customer Service & Installation Department. We ordered carpeting for stairs, paid in full, only to have the installation & order cancelled without knowing. Empire called to confirm the installation date and left a voicemail with a call back number. I called THREE TIM...
Absolutely terrible Customer Service !!!!! I made an appointment in
5 minutes on their website and it took me over 30 minutes, several phone calls and 2 different customer service reps to get my order canceled !!!!!! When the rep came out to give us an estimate it was the old 'bait and swtch' tact...