Digicel Bermuda

They are trash, the internet they set up dies with...

They are trash, the internet they set up dies within a month then they come to make it better but it s still trash worst company ever!

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Decent service. The roaming charges are always rid...

Decent service. The roaming charges are always ridiculous though

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Young team of helpful staff

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Great service, fast and friendly

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Fast efficient service. Good customer care

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A joke of a business!

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Quick place to get a sim card. Would be better if ...

Quick place to get a sim card. Would be better if Digicel made a deal with Project Fi like they have in the Caribbean.

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I think it's a crying shame that you call into the...

I think it's a crying shame that you call into these businesses and can't get a local person to deal with issues and they tell you you have to go to the actual store for inquiries you all are going to lose a lot of business

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Their network coverage is terrible at my place of ...

Their network coverage is terrible at my place of employment. Their retail manager does not understand that customer loyalty is higher when you offer customers a plan that can save them money

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Slow service, never enough staff and terrible foll...

Slow service, never enough staff and terrible follow up.

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Little kids work at the counter many times they. D...

Little kids work at the counter many times they. Don't understand how fix issues or how to service a costumer

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Give good help and service

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Clean, well laid out, friendly & helpful staff

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Poor customer service

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After hours support doesn't exist

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I went to the Digicel office downtown waited an ho...

I went to the Digicel office downtown waited an hour. Then the agent tells me to go to the desk when I go to the desk the guy says can I help you I said I'm here to get internet service. He said while I'm helping someone else you'll have to go sit down. I said well I was directed to you he said well...

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Headquarters, very knowledgeable professional staf...

Headquarters, very knowledgeable professional staff and good product.

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Best place in the world

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They couldnt bring up a reciept for a purchas i ma...

They couldnt bring up a reciept for a purchas i made in 2017

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Beautiful

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Quick service

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Customer service ok in person.

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Terrible service.

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Maybe more than 2 people working at lunch time

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The largest cell company in Bermuda

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Called trying to reach their business service for ...

Called trying to reach their business service for corporate clients as we were having network issues with our circuit. Nobody in their office knows the difference between internet and phone data and nobody knows who to reach internally for business queries. Got bounced around and finally had to call...

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Customer service is not consistent. The in store s...

Customer service is not consistent. The in store staff are friendly and seem well trained.

When you communicate via email or phone it can be poor. I ve caught staff lying and at times providing the wrong information. The inconsistency has caused me a lot of stress.

I m with them because of th...

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I like it because pple in here they're humbled

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I just got off a customer service call with Tiara ...

I just got off a customer service call with Tiara in Bermuda. I would like to send a big shout out to her for the excellent service she provided today. Her telephone adequate was on point and she went the extra mile to make sure my needs where met. I hope you have more employees like Tiara, she is...

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Expensive offers

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Get Sims card for phone, etc.

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It is a nice store to buy mobile and appliances.

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Best place to get a phone and fibre servicr

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Decent service at Digicel but can take a while to ...

Decent service at Digicel but can take a while to speak to a representative at times.

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Poor service.Great location.

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Works Telecommunications ever and VERY overpriced.

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Patients staff very helpful

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Staff was kind, polite and patient. Also very help...

Staff was kind, polite and patient. Also very helpful.

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All the employees acts like they dont want to be t...

All the employees acts like they dont want to be there. Go extremely slow on their job. Got a phone one time then a sim card another. Should really have Samsung phone cases. No where else on island has them.

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Very helpful and professional.

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Without a doubt, it is one of the best telecommuni...

Without a doubt, it is one of the best telecommunications companies, a great variety of products and excellent service ....

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Long line for service

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Great staff

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One of the two popular telecom providers on the Is...

One of the two popular telecom providers on the Island.

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I had a query with my account and have been to the...

I had a query with my account and have been to the reception twice this week. I dealt with two different receptionists and they were amazingly pleasant and helpful. What customer service should be!

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Quality service assured

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Sales rep, female, with short blonde hair rushed t...

Sales rep, female, with short blonde hair rushed the sale of 2 prepaid cards. She didn't ask any questions and even after it was deemed we didn't have our mobiles unlocked, she completed the transaction and then coldly advised there was no refunds. When we asked to speak to a manager, she stepped in...

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Cancelled my prepaid plan (company wide) without t...

Cancelled my prepaid plan (company wide) without telling me, then proceeded to charge me with data fees. Upgraded to complimentary new plan, however still ended up paying the difference! No point of prepaid plan if you begin to charge the same price as regular plans. Terrible communication for a lar...

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Fast service

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The service is great but they can't seem to get th...

The service is great but they can't seem to get the bill right

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They double their prepaid prices recently. I switc...

They double their prepaid prices recently. I switched to one communications

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