DFW Security

4.6 · 769 reviews
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Mike Buell
Reviews 1
2020-12-28 06:11

The tech arrived when he said he would, he helped ...

The tech arrived when he said he would, he helped me with where camera placement would work best, his work was clean and thorough. All around a great install, now just to learn a little more about the app. Great service so far though!

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Anil Singh
Reviews 1
2020-12-27 10:50

Brodrick Francis was my install tech. He was incr...

Brodrick Francis was my install tech. He was incredibly professional, courteous, and showed up on time. He made sure the system was completely up and running before leaving. He was made sure the wires were completely hidden and out of sight. I strongly recommend using Brodrick for any job you have ...

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Danielle Bryant
Reviews 1
2020-12-26 22:44

If I could give zero stars I would. I have had not...

If I could give zero stars I would. I have had nothing but trouble with this company since it was installed. It s never truly worked. Doesn t send me the text messages it s supposed to and I m moving and they won t let me out of my contract and wants to charge me over $1000 payoff. Absolutely ridicu...

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Cody Hooper
Reviews 1
2020-12-22 18:52

Have been a customer for about 4 months now and ha...

Have been a customer for about 4 months now and had a camera go offline and the DFWSecurity tech showed up promptly and replaced the camera. I recommend these guys to anyone looking for a monitored security solution.

Update 10/17/19
Dfw security is an amazing company. I have been having issues l...

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Mitchell Salas
Reviews 1
2020-12-22 15:29

From the minute I got on the phone with Joey I kne...

From the minute I got on the phone with Joey I knew that I was talking to the right company. He answered my many questions and I felt like he was genuinely trying to help me not sell me. Then on installation day, we met Israel. He came out explained the process, did a clean install, showed us the ma...

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Patrick Bouldin
Reviews 1
2020-12-16 09:57

Just had our system installed today, wow, totally ...

Just had our system installed today, wow, totally impressed with their customer service quality. Big time TLC. Our installer was Michael. Later in the day the supervisor came by to check on things. They got everything in, cameras, quite a bit of new wiring, lots of peripherals, etc. The he took a go...

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Jamileth Cifuentes
Reviews 1
2020-12-15 00:21

I signed up with DFW security and they were able t...

I signed up with DFW security and they were able to set up my installation within the same week! Trey was my technician and he was super courteous and patient with me. He explained every feature and benefit one by one and made sure I understood everything. I am really satisfied in the way DFW Securi...

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Johnnie Nero
Reviews 1
2020-12-13 13:13

I just had DFW Security install a new home securit...

I just had DFW Security install a new home security system in my home. The technician they sent was Hugo and he did a fantastic job. He was very thorough knowledgeable. Most importantly, he took extra time to explain the system and make sure we understood how to use it and how to make configuratio...

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Kristyn Vanhooser
Reviews 1
2020-12-11 07:10

Mike was amazing. He came to our house today. He f...

Mike was amazing. He came to our house today. He felt like a friend coming over and fixing something but had time to answer every question thoroughly even if it wasn't about the security system. He was great and friendly with the kids and the dogs. He made us feel very important and in good hands. H...

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Tony Vattaso
Reviews 1
2020-12-09 03:12

Just got my barbershop/salon security system done ...

Just got my barbershop/salon security system done today by DFW Security. The tech name Larry was very respectful throughout the service, even wearing his mask the entire install. He cleaned up after himself and it was a pleasant install. I would recommend them to anyone! Great tech and great company...

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Howard Hirsch
Reviews 1
2020-12-07 06:03

Did Not Even Show Up - I sat at home all morning a...

Did Not Even Show Up - I sat at home all morning and when no one from DFW Security showed-up. I called and was told they made a scheduling error. I have been waiting almost two weeks for this install and they have already charged me. To make matters worse, they don't even have a manager on duty on ...

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Mya Evans
Reviews 1
2020-12-07 03:55

Larry at DFW security made transferring my service...

Larry at DFW security made transferring my service extremely easy. He was quick and efficient. He knows the equipment very well and helped recommend additional equipment that I did not have for my own personal protection. Thank you DFW security!

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Athar Bhatti
Reviews 1
2020-12-04 03:55

I called them at 2pm on a Friday afternoon for an ...

I called them at 2pm on a Friday afternoon for an install and a tech was at my door by 4pm. That s service! The tech, Hugo was excellent. He was very knowledgeable and an expert troubleshooter, not to mention transparent and courteous. He has excellent customer service skills. I highly recommend t...

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T. J
Reviews 1
2020-12-04 00:16

Thank you Andrea and Larry V. with DFW Security. ...

Thank you Andrea and Larry V. with DFW Security. The service you provided went above and beyond. Because of the service you all did provide, I will be highly recommending you to anyone needing an alarm system. I will make sure they ask for you two.

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sergio Rosales
Reviews 1
2020-12-02 18:54

Larry was a great technician for DFW security. Pro...

Larry was a great technician for DFW security. Professional and efficient the minute he walked into my home. Asked appropriate questions and got right to it. No issues. No head aches. All done pretty efficiently and clean. No complaints. I wish other services were this fast and painless. Great job L...

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Leah Strittmatter
Reviews 1
2020-12-02 06:43

We are a big family of doing business locally and ...

We are a big family of doing business locally and by word of mouth. From the very first contact with Jeremy, customer service was impeccable!! We felt completely comfortable with the way everything was explained to us, there were no hard pressure sales, we choose the pieces of the system that our fa...

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Kelly Allred
Reviews 1
2020-12-01 15:40

Don't waste your money here. I had the service for...

Don't waste your money here. I had the service for 2 years and it never worked right. Technicians came out 3 times to help reprovision because the outside camera was missing people walking up to the door, placing packages on doorstep or just visitors. It only worked right about 10% of the time. Als...

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cartricee washington
Reviews 1
2020-12-01 05:14

Had an issue with my front door sensor it wasn't c...

Had an issue with my front door sensor it wasn't chiming when we used the front door. Called DFW on Monday August 5th and WADA able to do some trouble shooting over the phone with tech still couldn't get it to chime so schedule an appointment for them to come out Friday, tech figured out issue qui...

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Kellie Longdon
Reviews 1
2020-11-28 21:09

I do NOT recommend this service. Once you enter i...

I do NOT recommend this service. Once you enter in a lock code, even a temporary one that you delete, it will always unlock your door. Frequent malfunctions. Great difficulty ever getting service to respond, even though I've paid their added fee per month for "insurance" for service. I regret ha...

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Cynthia Zell
Reviews 1
2020-11-27 21:03

We were told an email was sufficient as written no...

We were told an email was sufficient as written notice. Two emails were sent. Then we got a call yesterday saying we were late on our payment. We started the cancelation process in December 2020. We closed on our home January 28th, contacted DFW security to inform that we no longer reside at the res...

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Naidu G
Reviews 1
2020-11-26 20:03

Tech team - Please work on

Tech team - Please work on
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Unable to cast object of type 'System.Security.Principal.GenericPrincipal' to type 'HS.Web.UI.Helper.CustomPrincipal'.
When it comes to cancel the service, it is a big pain. Monitoring service and customer service is good. However, the ...

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Abdel Afify
Reviews 1
2020-11-25 06:12

I just got my alarm system installed and the tech ...

I just got my alarm system installed and the tech Harry Porter was awesome! He s def. knowledagle and curtious. He was very detailed and thorough and explained everything in great detail! He was very pateient, honest, and helpful! My sales agent Mark was also very helpful and curtious. So far the se...

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R Perez
Reviews 1
2020-11-23 22:47

After listening to the commercials on the Russ Mar...

After listening to the commercials on the Russ Martin show comma I was interested in purchasing this product period but after reading the reviews I don't think I will be buying it. There is never a response from the company regarding the charging of trip fees or other miscellaneous charges. This app...

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Shawnee Motor Company
Reviews 1
2020-11-20 17:50

I have DFW Security at both my home and business. ...

I have DFW Security at both my home and business. Because their service is so outstanding at my business I paid to get out of my existing home security contract to switch my home security to DFW Security. My install tech Corey was awesome, he took great pride in his work. I feel well protected in th...

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Laura Person
Reviews 1
2020-11-19 21:19

Very DISAPPOINTED with how our transfer out of sta...

Very DISAPPOINTED with how our transfer out of state has been handled. We are being held to paying $1900 for the remainder of our contract, despite the fact that my husbands job took us from TX to middle Tennessee. Unfortunate that we now how to continue paying for a service, for the next 2 1/2 yea...

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se cn
Reviews 1
2020-11-17 22:36

Read the fine print of their easy, no-obligation,...

Read the fine print of their easy, no-obligation, we value our customers 3 year contract! This company is a serious scam! Several reviews, conveniently buried, share a similar experience. DFW Alarm does NOT work with their customers in regards to signing long term contracts like they PROMISE. Inst...

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Deborah Dunn
Reviews 1
2020-11-17 18:58

Larry was fantastic, he did a great job on install...

Larry was fantastic, he did a great job on install. He was on time, got right to work! He was very informative and so polite!!! Lindsay and Matt in the office were great as well!!! Thanks DFW Security Team and Guy P. did a great job. I m very happy!!!bi highly recommend this business!!!!!!

9/9...

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AJ Awesome
Reviews 1
2020-11-16 17:07

We had our security system installed today and we ...

We had our security system installed today and we have nothing but good things to say. From the very beginning of working with Connor to pick the perfect options for our family to Harry our installer who was the absolute best and went the extra mile to make sure that everything was perfect and we k...

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Leanne Moye
Reviews 1
2020-11-16 08:20

I have had DFW Security for about 6 months now and...

I have had DFW Security for about 6 months now and when we have accidentally set off our alarm, they call us on the monitor very quickly. We have added cameras, gate detectors and other items since the original install, and it has been a really great addition to our security system. The app we use...

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Arctic Repair
Reviews 1
2020-11-16 05:31

We highly recommend DFW Security that recently ins...

We highly recommend DFW Security that recently installed our security system/cameras. Larry R and Daniel, our installers from DFW Security, did a 5 star job and we couldn't be more pleased with them and the system. They are efficient, hard workers and they know their product completely. Call them to...

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