Hands down the best customer service I've seen in the service industry. I only wish they did more because they would have my business for
They were professional, timely, and caring for our personalized needs. Couldn't have asked for better people to work with.
CTR responded in less than 24 hours after our call to our insurance company for snow/ice damage to our roof and patio. All damage was repaired in a timely, meticulous, and professional manner. We not only recommend CTR for repairs and restoration but will use them again if needed. We are extremel...
We were in the process of selling our house when an inspector found mold in the attic. We panicked as we have heard plenty of horror stories about mold remediation. We asked for several companies to give us a cost estimate and CTR was the first to respond and offered a free estimate. Even after h...
Great group of people. Got the work done quick and were very good at communicating what was being done.
We had some substantial water damage that needed immediate but calculated attention. We had to have the situation taken care of while the rest of our store was up and running. The care and professionalism CTR took to assure other areas of the affected area could still operate was hands down amazing....
CTR has been nothing but helpful with all of the renovations I have done to my home. I found a leak in my bathroom on day and CTR came out and helped me identify the issue. They also began the necessary steps to fixing it right away. CTR have done so much work to my home ranging from remodeling the ...
I can't thank CTR in Twin Falls enough for their wonderful service. They were called in the middle of the night and came promptly. Jesse, Steve & Ivan were very friendly and professional. I want to thank them and Gabriel for their hard work and compassion. ( I will write a second review about the re...
It was the week before a family reunion and two weeks before my daughter's wedding and we had a summer storm. Later that night I heard some water in my dining room and my roof was leaking. As I was trying to clean it up a section about 4x4 of my ceiling fell in along with soggy insulation. What to...
We awoke early one morning to find our basement flooded with water up to my ankles. After contacting the plumber and insurance company a restoration company was sent out. One of the employees from a different company that arrived to my house was staggering and weaving and I asked them to leave as ...
I have used CTR- Cleanup and Total Restoration twice and both times their response was quick, and their workers knowledgeable and efficient. Their restoration work was high quality and completed quickly.
Excellent Service. We live in Texas and went up to our condo in McCall Idaho to remove some of our personal items because we had a contract for our condo to be sold. Upon entering we immediately noticed we had a major issue as water had leaked and all of our hardwood floors were damaged. Within 2...
Professional and efficient work. They took the time to listen to my needs and explained the process. They worked with me on scheduling and did everything they could to get me back into my space. Very high quality work and attention to detail. Highly recommended!!!
Water Damage -- from the crazy winter of 2016/17, I suffered damage to our new house in a number of ways, and one of those was damage to my wood floors, through water entering through the walls relating to ice dams. Ugh. CTR came to the rescue and rushed out a "dehu" or dehumidifier, and a couple...
Great service, Kelly and his crew has done a great job being there during a difficult time. Not only has the staff provided a professional service, but also they have followed up on all aspects during the repairs and restoration.
CTR has been wonderful to work with. Curtis provided excellent customer service and patiently answered all my questions. He completely took care of dealing with the insurance company and made sure my house was back to 100%. Sophia and her cleaning crew were delightful to have around and took such...
CTR was extremely responsive and helpful when our basement had storm damage. They suggested time and cost friendly solutions and completed the work quickly. If we ever have another disaster we won't call anyone else. Thank you CTR!
Thank you for doing an amazing job. After a long winter we realized that one of our pipes leading to the house had broken. CTR contacted me within the hour after I contacted our insurance company. They started the "drying out" process that day. What looked like a huge mess was taken care of in a...
These guys provide stellar customer service! I HIGHLY recommend them. Easy to talk to, explain everything as they progress, always give you a heads up before coming to your home. They even stay in contact when there is nothing happening (because you're waiting for kitchen cabinets to arrive). The...
We had water damage from a leak in our bathroom. Ctr quickly game to our house, dried out the bathroom, repaired and painted the walls and ceiling, and made the room as good as new. I was very pleased with their service.
This team was very professional and worked around our schedule as well as getting the work done as quickly as possible. They are great to work with.i would hire them to do work as well as hoping the next time wouldn't be disaster cleanup.
A very kind and reasonable company. Thank you guys for your help
Thank you Mark, Logan, Gordon and everyone else at CTR for the wonderful job you did disinfecting our five shelters! Working with you was such a pleasure. Guests and staff alike are thrilled with the results!
We were installing a sewer main and the service backed up in to the basement of a resident on the street, CTR came and took care of the problem in a very timely manner and were very professional. Any problems in the future this will be my first call.
The first time we used CTR was Feb 1, 2015. We had a pipe break and the insurance sent them out. Jim and his crew were there in under an hour. They were fast, courteous, and kept us informed. When we had storm damage we told the insurance we wanted CTR back. Again Jim was on the phone and made an ap...
I am an insurance agent and recently requested some assistance from their marketing department for a youth group. Not only did they come through but they were very interested in how the event did. This is also the kind of service and consideration they provide to their customers.
CTR has been a great partner in getting the damage caused by a water leak cleaned up in my home. They were prompt, efficient and always communicated what was going on. I would recommend them to friends without hesitation.
Love CTR! I know we can call them and they will get the job done right the first time. Always keeps us up to date with a job and always professional! Great service! Thanks CTR!
We have been extremely happy with the service, expertise and knowledge that CTR and specifically Gordon Dean provided us when we had a water leak in our bathroom. Gordon is very professional, prompt and always provides excellent customer service. I would recommend CTR for any unfortunate situation...
They are working towards fixing issues with the job...
Following some flooding damage from our water heater, CTR took charge and completed all repairs. They were great to work with and quick to respond to any concerns we had. Repairs were done well and our contact was great to work with. I highly recommend CTR!
The water heater failed in our 2nd home in McCall, ID. Luckily, we discovered the leak only a few days after it started, but not before the water had worked its way into several rooms of the first floor. Some friends recommended CTR, our insurance company agreed with the choice; and we are forever...
I am very impressed with CTR. Brian and Gabriel have been extremely easy to work with. I appreciate the professionalism, timely manner in getting the work completed and the documentation to me. They are men of their word; a rare quality in today's world. Thank you!!!
My experience with CTR was fabulous! Beau Leeper and his crew were amazing. They were extremely thorough and kept the work area very clean. Not only did they respect my home but they also respected my position as a single mom and were sure to be up front and honest with me in regards to any relat...
Very good company with prompt service. Had a roof that leaked during a rainstorm November 2015. CTR promptly came over the next day, covered the roof, removed wet ceiling and insulation and installed blowers to dry ceiling and roof. After the ceiling dried, Kevin and his crew began work removing old...
Appreciated how quick they responded to my home to start the repairs. They were very friendly and did a great job to our repairs.
CTR did such a wonderful job after our garage fire that I'd never want to use anyone else if another disaster strikes. After their repairs and clean up, the house was in better shape than when we bought it. Everyone was friendly and helpful and didn't mind all my questions.
They were very professi...
I was routed to CTR via an insurance claim and I am glad I was. Beau coordinated with me and I always felt like I was in the loop, appraised of important timelines, and aware of the overall status of the project. The work was completed in a timely manner and it looks great. All debris was removed...
CTR showed up very quickly. They kept us informed of what steps needed to be taken. As they dried out our kitchen ceiling leak area, they took moisture measurements daily, which eased my mind that mold would not be an ongoing issue. Communication was great. They always called or texted when on the ...
Wind blew down our fence. Called our insurance co. on Thursday, estimator was here on Friday, that afternoon he had his people come and remove the broken fence so no one would be hurt. Monday they showed up..dug up the holes for the fence poles and cleaned up the area. Tuesday they set the fence a...
We had a sudden windstorm which caused extensive damage to the garage at our Donnelley cabin.
Shawn Davenport had his crew out to the site within 15 minutes of our phone call. They conducted temporary repairs immediately and had an estimate to us in a very timely fashion. They completed repairs exa...
My initial experience with CTR was difficult, long & drawn out, and I was not happy with the result. After Mark found out, they went ABOVE and BEYOND to fix it. After coming to my house to review the repairs, they came the very next Monday to start the redo. I could not be happier with the result...
We had a water line break under our house, they were called in to clean up the mess and dry out the area. They showed up when they said they would and promptly completed the job. They did very good work and the guys worked very hard to get the job done.
Very fast response and excellent communication. CTR really saved my bacon! Would recommend to someone in need of their services.
I unfortunately have had to call CTR on 3 occasions; once for a flood at my house, once for a flood at my mothers house, and once for a flood and mold problem at my neighbors house. On each occasion they arrived within 2 hours. They were prepared with appropriate equipment to do the repairs and bega...
Our family went on an extended vacation in mid July only to come home the first week in August to a flooded crawl space. I contacted CTR that same evening and had a guy named Nick come out that night to start the process of clearing out the water. Nick was very professional and personable throughout...
I should have written this months ago but the insurance company and Mark, the owner finally got the billing figured out. The night before Thanksgiving, we had an upstairs bathroom flood that damaged carpet, sub-flooring, molding, and linoleum. Jason and the crew showed up and 2:00 and immediately ...
CTR was available and was working on my flooded crawl space within 3 hours of my call. They made this terrible disaster disappear. The workers were very professional and worked for over 10 hours to get my crawl space from becoming an swimmingpool. They helped me navigate my insurance and were very ...
CTR completed the initial drying out process in a timely and professional manner with great results. Then after being assigned a different company with disastrous results we contacted our insurance company USAA and requested a change which was granted. After CTR came on board the work was complet...
Very good communication. CTR made a very stressful situation (garage fire), much more manageable. very professional and timely. I would recommend them to anyone who has a large and otherwise overwhelming problem that needs done.
CTR was amazing! They were called to assist us in a very sensitive situation and came through for us. Always professional, kept in through the entire property and would recommend them in the future.
Great customer service and very speedy!! Great team!
Amazing! Smooth! Great communication! Professional! These are just a few of many ways I can describe CTR and their team. CTR helped turn my tragedy (major water damage) into a pleasant experience. I recommend CTR - Cleanup & Total Restoration to all I know for those unfortunate times when they ne...
The employees at CTR have done an amazing job helping me through a very stressful situation. They have made sure to keep me informed as they have provided quick, reliable service. Thank you for your help!
I've used CTR many times. Their team is very compassionate, polite, informative and do great work. I got updates everyday on the progress, and always felt as if they had my best interest in mind. I would highly recommend CTR! Thank you CTR!
We have used CTR twice and both experiences were great (under the circumstances.) They were very responsive, courteous, and professional.
We would highly recommend them to any one in need of cleanup or restoration services.
Greg Kelley
Excellent work, and quick to get work started. Good customer service and very flexible with work dates.
Very quick response to our needs for service. Crew was amazing. Thank you for all your company has done to help in our hour of need.
CTR has been the absolute best in our cleanup and total restoration needs. We utilized their service per a recommendation from USAA, our insurance. We had a massive leak from our shower that destroyed the upstairs bathroom in our condo and proceeded to affect the downstairs. Not only that, but mo...
Our upstairs bathroom flooded and caused water damage to the floor and all the way down through to the ceiling of the bathroom below. We had a couple companies come out to assess the damage and mediation. CTR's team was by far the most professional, knowledgeable and responsive. They were also ...
Nobody likes dealing with damage to the home, but having CTR come to our home right away, assess the situation, made everything better. Curtis was amazing, he explained exactly what they were going to do, worked with my very busy schedule, and was always just a phone call away. We had water damage i...
They do awesome work. All the employees are helpful friendly and kind. What ever they told me they were going to do they did it when they said they were going to do it. My family and I could have not asked for more.
CTR was amazing! We had a water damage issue caused by neglect on the part of our home builders, and CTR came through with great repairs! Fast, friendly, and great to work with on insurance or other billing issues. They even found a second issue not caused by the original issue, and repaired it a...
Great team and very professional. They handled every detail of the cleanup and restoration of our flooded basement very quickly and with the highest quality. You can't go wrong with these people.
CTR-- Cleanup & Total Restoration came to the rescue when our sewer line backed up and water from the washing machine gushed onto the bathroom floor from under the toilet. Our insurance company recommended CTR as a company that they have worked with multiple times. Within 3 hours, (and this was la...
With a 2 am call, Sophia, and Jason were on site working by 3 am; and there cleanup was thorough, caring, and careful. Todd was terrific to work with: me, the insurance , and make sure all losses were accounted.
Great company to work with. We always receive a quick response whenever we put a call in to their office. Fast, reliable, and trust worthy. I would highly recommend them!
I thought I had posted a review months ago, but it looks like I didn't, shame on me. Luckily their service is far superior to my memory and getting a review up. Long story short we thought we had an issue but we really didn't. We went through 3 plumbers with various solutions but in the end CTR came...
We recently had our roof leak. Our insurance company suggested CTR to help. And within an hour they were calling us to make arrangements. They were at our house the same day. They went above and beyond anything we expected. Over the next few days they were at our home often checking on the progress ...
CTR's crew was extremely professional and thorough. The end result looked better than the original! I also appreciated the constant communication regarding the steps they were taking to fix our problem...from start to finish. I will certainly call CTR the next time I just hope it is not too soon! Th...
This company is amazing. We had a leaking ceiling for several months and our insurance agent got tired of dealing with people who wouldn't respond so he called CTR and scheduled a service call. When they came over, they not only found the leak but made immediate preparations to have it repaired. ...
Used CTR to clean up a flooded rental while I was out of town. PM was responsive and gave a fair estimate without upselling or changing the bid. Actually came under the estimate and completed the work on time. Would recommend to others.
CTR was really fast at not only making the initial contact with me but they were at my home within 30 minutes! They have contacted me every day to update me on the status of my repair. Fantastic customer service! Very personable and professional. I will definitely recommend them to family and fri...
CTR had excellent response time. The employees are friendly and professional.
We called CTR based on a recommendation from our insurance company. CTR was timely and professional. They kept us notified of any schedule changes and were willing to work with our schedule! We used CTR a second time this year for a small job and are happy that we did!
This company is amazing, best customer service ever. I called them to cleanup the devastation that a plumber assured me was in my crawl space. CTR checked it out, took pictures and recommended another course of action without charging me a cent. I highly recommend this company. BTW, the disaster cle...
Huge shout out to the CTR team! Scott, Admin on call promptly answered our call. Beau , Field foreman, lead the restoration of the property with diligence. Phillip, Field Tech, did an impeccable job on restoration of the dry wall. THANK YOU CTR! Outstanding job!
CTR did a great job. They were very responsive when I called them after hours after my basement flooded. They provided sound advise about how I could limit the damage before they arrived the next morning. They answered all of my questions throughout the process and stuck to their original estimate. ...
CTR are fast and professional. Cleanup after a flooded basement was excellent.
T'was 4 days before Christmas and our house was a zoo. I got up early to continue preparations for a busy Christmas and much to my surprise I had an inch of water on my kitchen floor! I made one phone call to CTR and Jim came right over. He was kind and patient with all my children running around...
When our roof sustained considerable damage during a micro-burst that passed thru our property and ripped off a portion of a 3 yr old roof...we were perplexed as who to contact. I called my insurance company which is USAA , by the way, they gave me an option of finding someone on my own or allowing...
These guys responded to my disaster within a couple hours of my call. Did a great job with the cleanup and they are helping with the repair work now. Very professional outfit.
CTR did an excellent job replacing our roof after the previous company who did it a year ago did not warranty their work or even try to fix it. I could not be happier with the work that was preformed. The CTR crew was professional, quick and efficient. They even did a great job picking up all the...
We had extensive water damage to our cabin in Donnelly, Idaho. The customer representatives and contractors did an excellent job with the restoration. They made sure that any areas that suffered water damage and could be a mold issue were replaced. The workmanship was excellent in terms of material...
Great job by Jim Grindall of CTR! He stayed on top of things, made sure we were happy and satisfied. CTR is a company of high integrity.
Unexpected water damage is never fun. However, the clean up / damage mitigation crew at CTR (Kelly and his team) made the experience as painless as possible. The service and communication was excellent. We couldn't be happier with the results. Highly recommend!
CTR did a great job for us. We were pleased with the people and the timeline and the product. The timeline was especially tricky since so many roofs in our area were damaged last fall. It was almost impossible to get on a roofer's schedule. CTR brought roofers up from their other locations to m...
CTR quickly rushed out to one of my vacant listings with a toilet leak and dried it out quickly enough to save thousands of dollars of hardwood floors and quickly got it put back together and we sold it a week later. I have used them a few times and they have always been great to work with.
CTR has done work for the past 2 years its been a great co. to work. They have done a great job making sure the repairs during a disaster go as smoothly as possible during those tough situations.
Chandra Murphy
Home Matters Property management LLC
Boise, ID
My wife and I had a leaky roof that let a lot of water into an attic space, which eventually led to a flooded living room. CTR were recommended to us by our home insurance company (USAA). CTR are considered to be one of their preferred mitigation specialists and contractors. We called CTR (our contr...
My experience was great! CTR was prompt in getting back to me to remediate some old mold and they did everything they could to be thorough but also cost conscious. I was very please with the work they did and even over the holidays still kept the project as a priority! Thank you very much!!!
They started off on a great foot. Came out right away, over Labor Day weekend. (We had a leak in our master bathroom upstairs that resulted in water raining down to our downstairs living room). Then asked me to give them a glowing review in exchange for a gift card, so I did. Then the next 6 months ...
We were referred to CTR by our insurance agent after we discovered a slow leak in our basement that resulted in a mold situation. I'm allergic to mold, so it was important to us that we get it taken care of appropriately the first time! CTR was really great to work with. All of the techs and subs...
This is our first flood experience and we were fortunate to have Dallas from CTR in Lewiston, ID walk us through the process. A water leak from our refrigerator damaged four rooms in our house and my anxiety was at its highest. Dallas and his crew were always polite, considerate of our property and...
Those guys worked so hard, doing the nastiest of jobs, including vacuuming out a dirt crawl space covered in 50 years of spider webs and dust. They also removed mold from 2 houses. They were very professional and seemed honest and trust worthy. The only reason I gave them a 4 star instead of a 5 ...
CTR was fast, efficient and had excellent customer service. Hopefully I will not have another disaster- if I do, I will use CTR again!
We have used CTR a few times regarding our home restorations and they have always done a great job. The work is also done within a timely fashion with high quality. the guys are the ladies are very polite and very helpful with questions or issues that we may think we have. I would highly recommend C...
I had CTR work on flooding in my crawl space while I was in the middle of closing escrow on my home. We only had 1 week until closing, and CTR came out a day after I called in, and took care of everything in a very timely and efficient manner. Their team is very proactive, professional, and courteou...
We had a pipe burst in our shop and flooded our crawl space. They were professional, fast and did a great job!