Answering service that answers the phone is completely unnecessary, makes you wait forever for just 2 different options. Also no option for rental property accounts; if someone moves out, the owner has to fill out a paper application and pay an application fee, even if the bill has been in their na...
Poor communication. Poor customer service. Not answering their phone during a water emergency
I have been trying to call they say I m number 1 on the wait list then go back to 22 on the call waiting line! Been a month still haven t received my trash bins! What kind of company does this?!? Like do they care about their customers at all??
TERRIBLE!!!!!! Only used according to them 20 more gallons of water this month apposed to last month and my bill was over a hundred dollars more!!! The ONLY reason I have them is because it's the only water company available in our community. SHAME Wish I could give them negative stars. If you are m...
This is THEE worst utility company in the world. If you have a choice (which I do not) get a different provider. These people are completely incompetent. I recently built and bought a new home. I went into their office approximately 3 weeks ago to get water and trash. I filled out the application an...
Really terrible. We're out in Manor, and every few months, we just don't get a bill in the mail, so I have to call them up and sort it out. Their website is the worst and the people on the phone are zero help. Avoid if possible
I wanted to give minus 100 not one start, however, this option is not available. one star is way too much for them.
I moved to the area a few months ago. I travel with my job weekly and I am home only 6 nights per MONTH. My water bill is over $250 per month. I tried everything to understand how is ...
I am BEGGING a competitor to come in and replace them...
We have been with them for 4 months and each month have had multiple issues including:
-Getting service set up was a loooong and ancient process...lost ours and the builder's forms multiple times
-Consistently sending me a bill for another ...
This is the only company available for water in Jarrell, TX and if you do not write a check or get a money order and decide to pay online, there is a $5.80 charge. That is rediculous! Most all companies encourage online payments. Just because you are the only option doesn t mean you should up charge...
Terrible customer service, short and rude on the phone frequently. Had a water leak at the curb on their side and when they came to fix it, they had to put in a new concrete slab around the manhole at the curb. But they left behind the old heavy slab and their construction trash. Even after repeated...
Have been with Crossroads for 4 years since moving into their region of responsibility. Truthfully I've never looked at my invoice since I never receive it though I have asked so many times being paperless. It's surprising that I do receive the notification of payment. Their response to me is tha...
They never answer the phones, documented my adress and name incorrectly so I never got a bill and cannot pat it online w/ correct info.
This water company is a complete rip off. I wouldn't recommend this place to my worst enemy. I wish there was another water company that we can go through because this place is ridiculous. I wish I could give 0 stars because that's exactly what they deserve. I'm highly disappointed with this place.
Would put zero stars if possible. I was trying to register online when I was a new customer and was unable to register because something was wrong with there system. Well after a few days I finally was able to get in and I went to go pay my bill and there was a late fee on it from one day over due. ...
This company is horrible! Nothing but difficulty from their new payment portal, that we weren't even notified about. 3rd month with problems paying.
Moved 8 months ago and still have yet to receive deposit. Furious and can t get in touch with anybody. So glad we ended services and moved.
I'm not sure what everyone is crying about - I've never had an issue with them - yes you need to go into the office to setup services, so what get over it - if you took the time to visit their website it states clear as day what you need to do - the customer service was great, my suggestion to the p...
No one notified us from crossroads that they would no longer be answering calls through the customer service line. Been calling for days no answer.
Over charged me one lady even agreed told to call billing so I did and they said I was wrong all ask is to bring all recordings of phone calls and refuse to never any help at all
Terrible service. Old woman super mean. Bad mood. I just come to asking service in my area. Because I m new in Round Rock .
Crossroads Utilities is a JOKE! It's evident reading all the other reviews I a not alone in providing a 1 star review! They don't allow any grace whatsoever and they clearly do not care about customer service as their representatives are not friendly at all! Don't under any circumstance miss or pay ...
They owe me my deposit since July 17 2017. I stayed at 13803 Lampting Dr, pflugerville Tx 78660. They said it takes 7-10 weeks not years and then they are telling me to comply and send email to customerservicr@crossroadsus.com...no phone number to reach them... pandemic PEOPLE CAN WE GET OUR DEP...
Why can't I give a ZERO!!! OK. This company is the WORST! High prices. Deceptive billing with a short window for payment. High fees to set up bank account auto-pay or use a credit card. No leeway with late fees when I didn't even get a bill (USPS lost it? You didn't send it? Cut me some slac...
Water bill has been high so I called to get my meter read and see if could be leak indicated from the meter. The young lady on the phone said it could be 150 bucks charge. To read my meter??? I've used this utility company for 8 years (only place in Teravista) and never in my life been late. That is...
They have the worst customer service. Got a bill that was due on the 26th and they cut my water off on the 21st. Went and paid the bill and it took them 2 days to turn the water back on.
I auto-draft payment from my bank; payment was made on time, as scheduled, and showed cleared from my bank. But an error on Crossroads' end did not show it was made, though they do see it was made. A mere 5 days late and their system automatically mailed a "termination notice" - just 5 days late?!?....
Ridiculous online payment fees of $4.95 per payment!!! Should be illegal for a utility to charge so much, just to pay online. Crossroads sucks.
Looking at my bills and how they change (always going up!), there has to be some fraud at this company. The owner should be investigated by some government agency. The money they make on regular people for just water smells rotten.
This is quite possibly the most aggravating and horrible customer service I've had ever. When i called i wanted to connect services but apparently that can't be done over the phone, and the csr that took my call was so rude and could not be bothered to help me because all had to be done "through the...
Terrible company. They scam money out of people. They charged a disconnect fee when the water wasn't even shut off when my autopay had a mistake on it. If only they didn't have a monopoly. This is why people hate this company. Crooks!
I'm trying to submit an application and they want a physically signed form. They won't accept a digital signature DURING A PANDEMIC?? It's 2020, come on!
Crossroads excels at sending threatening letters which say they will disconnect your service immediately for non payment promptly the day after your payment is due if it is not sent!
Bad customer service. Only have them because it s the only thing I can get.
I would say 4 stars for customer service (-1 star off of 5 for difficulty to contact people). I've had a lot of difficulty with contact, seeing as they always called while I have been at work and by the time I'm off they are closed. I finally got a chance today to get away from work and call them ba...
It took me 3 weeks to prove I owned the house. They wouldn't accept payments even though I submitted my tax certificate, copy of mortgage and drivers license. Horrible company.
Horrible customer service! Horrible policies in place. We have never been one day late on a bill. When we moved and closed our account and ensured it was paid in full, they informed us it takes 60-90 days to give us our deposit back. How is that even legal??? This company is the worst and they can m...
Not customer friendly. Customer service is by far the worst. Staff is over caffeinated, rude, and belligerent.
Get your water turned on is like pulling teeth, but they are very quick to turn your water off, and then charge insane fees to turn it on.
If you can get a different company for your water, DO SO!!! Run far away from them. Was late paying $77 bill (Didn't even get a water bill, so forgot)! They turned off the water, charged a fee and made me pay an additional deposit. I had $77 freaking dollars, shoot, my previous deposit is way more t...
The only thing keeping this water district in business is a lack of competition because I can tell you they are the absolute worst. Not only is the customer service horrible, their technology rivers that of 40 years ago and to top it off they withhold money owed to their customers.
I'm moving to a new rental and I called the city utilities and they directed me to Crossroads. This place is an absolute joke. The people working the phones have no clue what kind of service they even provide, literally couldn't even tell me if trash was included or if I had to set it up separately....
I don't think I've ever been more upset by a utility company. Apparently we had a water leak and had a ridiculously high water bill. We called and was told that we could do payment arrangements. We call to make a payment and a different rep tells us that whoever told us that was wrong and we were sc...
Wish I could pick who I get my water from. One star is too generous.
Paid a disconnect fee a week before they their late fee date was supposed to happen. They said it was a regional manager policy(to apparently scam an extra $40 out of a brand new customer). Also, 5% fee to pay your bill online?...
I'm really surprised to see all of these negative reviews. I've been with Crossroads since December 2016 when I moved into my house. I have not had any issues with billing, service or customer service. You pay a deposit but that is pretty much every place, and you get it back after 1 year of maki...
If I could leave a ZERO I would. Their communication regarding safety of water and availability of water is useless. They sometimes leave a note on your door and sometimes call but not consistently with either method. And when you do call into the office you can get two different answers. First ...
I cannot speak for the people who had a bad experience with Crossroads as I was not there, but I did not have that experience. I worked with Lana, and she was absolutely wonderful! She explained to me why my payment did not work, walked me through what to do step-by-step, and waived my fee. I per...
So far just trying to get in touch with someone and someone to give me an application they said they emailed it never came through, it seems like a mess of an company.
000000000 stars.
Horrible customer service. Crossroad needs younger employees and better attitude. Those of now are so old that their bitterness brings to work and does not allow them to negotiate with the client , including the manager who always pretends to be busy. Her bitterness does not allow ...
This is the worst water company I have ever. They over charge you on your water bill I have a friend that stays across the street which is Pflugerville and I am considered hutto but he uses double of the amount of water than I do and my water bill is two timed as much as his we also have to pay a 15...
I would give 0 stars if I could. This is a poorly ran organization coupled with a customer service department that genuinely doesn't care. They shut off my service, mistaking my house for another. Not only did they wait until AFTER the weekend to turn my water back on (I had a 1 month baby at hom...
If I could give zero I would. I m up to 600 dollars now in start up costs they won t waive because they are so disorganized with where our house is located and their customer service is as bad as it gets. And they cut my water off now after being non responsive to our months of arguing about these...
Thank you so much Ms. Deb and Ms. Stella for great customer service. Your assistance this morning made the process so easy.
Please get this company out. Bad business. Pay the extra for anyone else. Completely bad company. Rates are everywhere, sneak money out by auto drafting. There is no sensible conclusions. Just making it up as they go. Please don t use this company. CrossRoads Utilities is a bad company stealing mone...
I can TOTALLY see why this company has such a poor rating. The customer service certainly doesn t fit into the model of southern hospitality. I moved here from another state and found out that water is not switched automatically so now I m without water for 3 days.
Worst customer service of any utility company I have ever dealt with. Right after I bought the house they sent me a rude letter threatening to cut off my water and they hadn't even sent me my first bill yet! I sent a check in December and it was delivered a little late (probably due to the crush ...
Horribly overpriced, horrible customer service. I have never dealt with a water company as bad as these folks. Quality of water is just as bad. Don't try to dispute your charges either, they don't care and nothing will be resolved. So glad to be leaving them.
Horrible company with horrible customer service. I wish I had another option. I hate giving them my money every month.
Great business opportunity for a competitor to do a better job than these guys. Super low quality and poor customer service - waited on hold after hours of back and forth filling out an app - woman was short with me - trying to set up water at my new house, after back and forth and filling out an ...
They sent me no notice of disconnect, but did send me a bill stating that my next payment was due on 6/26 and proceeded to disconnect me on 6/12. Then they charge past due, current bill, (which isn't even due yet) reconnect fee and a $100 deposit which you only get back after you have moved out and ...
Can I put zero stars? We are new homeowners (2 months) in Wells Branch. First they turned off our water 3 days into owning the home because they took our deposit and and applied it to an address on a street with a similar name. We only got it turned back on because I broke down crying on the pho...
Giving one star is over-rating this company. The customer service is mediocre at best. But my real issue is with the company and their billing practices. Corporate greed! My bill is $80 per month before I even turn the faucet on! Ridiculous! I send my payments on the 21st of every month becaus...
There should be a zero star option for this company.
4 reviews
1.0 star rating 10/10/2017
Worst of any utility company I have ever been forced to do business with. They claim that their policies are set by the MUD for your neighborhood. Yet they represent several MUDs in the area and have the s...
The worst costumer service I ever had!
Not polite, Rush and not helpful really
So, I called again and spoke with a nice lady Stella (Spanish) who was the only one who took the time to give me the information that I needed.
Their manager needs to watch their employes and provide training so they c...
I'm giving one star but not so much for their customer service but for the cost. So far when I've called (3 times now) the ladies have answered all questions and seemed pleasant. Not bad not good but did their job. My issue is the 50 dollar base fee and the 30 sewer fee. My water bill was only 2...
I wish there was a way to give 0 star. This is by far the worst utility company on planet earth and the entire galaxy combined. If there was another utility company, these people would have no customers and i hope there will be another option soon. Monopoly like this is the reason why the company ca...
5% fee if you use a credit card - should be illegal.
It has been a pleasure working with Crossroads for many years now.
Won t let you use the restroom, even if you are handicapped