This is one of the worst ISPs I have worked with. They insist on managing port forwarding rules as well as the router from their side and refuse to give IT professionals, hosting services from home, access to manage this ourselves. Somehow these rules disappear on a weekly basis and my connectivity ...
(Poor service levels unresponsive)
Update:
I have subsequently spoken to Dave Couves and am pleased to say that he is personally handling and resolving my issue...thanks Dave
Lack of consistency tho
Other than that pretty good
Excellent service, friendly staff, quick turnaround times. Truly small enough to care and big enough to deliver.
We pay for 4mb/s and the download speed is 500kb/s.Would not recommend!
You guys r awesome i love the service the only time we have hickups is when its load shedding you guys r the best thank you so much ure technicians installing were excellent thank you thank you
Im by comtell for a year now and i must say they are really bad, ive complain so many times and send them so many email to explain to them, y im payin for a 4 meg speed but if i do a speed test 98% im running on .50 or 1.50 meg speed, everytime they send me a ticket num to tell me its sorted but wh...
I experienced an issue with my line which really frustrated me. Comtel was very responsive and corrected the issue.
About 4 months ago I signed up for a 24 month contract, but regretting it up to this day, one never gets the line speed you signed up for, everytime you phone in, they "reset" your connection,but the it only helps for a day or two. with the recent rains in cape town, I was told it is slow due to the...
I had great internet at an affordable rate.
Thinks have changed unfortunately.
I will miss them.
Excellent Communication and Service. Will Highly recommend Comtel. They go the extra mile to make a customer happy.
We were with Comtel Communications for about 5 years, recently when interference started to occur and emails were sent back and forth on the problem, instead of pushing to fix the problem they decided to terminate our contract forcing us to move to a better ISP. Their support is slow to respond and ...
Today's date: Thursday August 5th (A normal working day).
My internet has been down since yesterday 2pm. I reported the issue at 5 o'clock. They said they would get back to me later. They didn't. I called them at 9 o'clock, they said it could be my router and that they would get back to me later...
Wireless connection has been off almost the whole day. No.communication from Comtel that they are working on the tower nearby. Had to find out from my neighbour. This is bad service on your part Comtel!
My first praise goes out to Fiekie for asking all my questions before I was a client of Comtel.
He even answered after hours which I apologize for.
Comtel's turn around time was unbelievable and booked the installation at 08H30 which i thought they would not stick to as this is very unheard of b...
Our company has been a client of Comtel for a few years, however I have only been dealing with them for almost 2 years and have nothing bad to say. My experience dealing with their support team and other departments is nothing short of great. I have never had any issues and would definitely recommen...