CoCo Key Water Resort

3.3 · 3548 reviews
cocokeyorlando.com Write a review
T
Tony Siegler
Reviews 1
2020-09-28 15:09

Water was cold.

Water was cold.
To the owner. Thank you for your response. But we came to your hotel in March. I'm sure it'll be great. Will return in the future.

Read full review

Y
Yola Magos
Reviews 1
2020-09-28 14:20

Westgate made me a reservation to this hotel. the ...

Westgate made me a reservation to this hotel. the pictures in website look nice and fancy but don't be fooled by pictures. one morning woke up to brush my teeth and saw a cockroach crawling on the floor. That was absolutely disgusting, told the manager about it and all she did was move me to a room....

Read full review

S
S Banks
Reviews 1
2020-09-28 13:22

It was a nice spot..the kids enjoyed it! . But my ...

It was a nice spot..the kids enjoyed it! . But my only suggestions are to maybe paint some characters on the walls in the rooms. It will look even more like a "kids friendly hotel and show more of the tropical theme.. and clean the jacuzzi thats the only reasons..I couldn't give 5 stars.

Read full review

A
Adam Rounds
Reviews 1
2020-09-28 09:17

I really wish I could give this hotel a lower then...

I really wish I could give this hotel a lower then 1 star rating. Nothing was as advertised. Staff seemed to be a mix of dangerously under trained and sadly under motivated.

WIFI not only was it $12 dollars a day but during my stay it flickered between not working and barely working. Loading th...

Read full review

J
Jess G
Reviews 1
2020-09-28 05:28

This place looks a little meh from the outside, bu...

This place looks a little meh from the outside, but my kids and I have stayed here so many times and never had any major issues! The pool/grotto area is super nice, and to make it even better, it s one of the cheapest hotels in the area. My boys love the water park and arcade, I love the sidelines. ...

Read full review

A
Agustin Duran
Reviews 1
2020-09-28 04:51

I was so disappointed!! The carpet in the aisles s...

I was so disappointed!! The carpet in the aisles smells terrible. We were unable to use the Waterpark at all while we were there because it was closed. I definitely do not recommend staying here. They charge $10 dollars per day for parking but there are a lot of other places that don't charge for pa...

Read full review

K
Kala Jenkins
Reviews 1
2020-09-28 04:23

We had alot of fun, the staff was very friendly! R...

We had alot of fun, the staff was very friendly! Rooms were clean, beds were a little uncomfortable but overall it was good. The kids had a great time. I wish the waterpark portion opened a little earlier. You know little kids and patience doesnt mix but hey.

Read full review

G
Gabrielle Holt
Reviews 1
2020-09-28 02:04

Had family vacation here and its great place to br...

Had family vacation here and its great place to bring children, the water park resort very tropical, beautiful colors, mini bar for drinks here too! The staff was friendly, rooms clean , neat and well organized! The prices for family breakfast buffet is really reasonable too!

Read full review

L
liz stead
Reviews 1
2020-09-28 01:32

Kinda of like a bootleg red carpet inn .. the wate...

Kinda of like a bootleg red carpet inn .. the water park is nice but the rooms are ahhh. No real amenities no elevator... But the room guys are cool. We arrived we paid another resort fee and had no electricity in our room we had to swap rooms overall room plus resort fee at hotel was way higher per...

Read full review

D
Danielle Arroyo
Reviews 1
2020-09-27 15:31

Decided to spend the day here for Memorial weekend...

Decided to spend the day here for Memorial weekend. It wasn't as crowded as we thought it would be and everyone had a great time. The only downside was the music... It would start a song and then cut off and then play the last few seconds of the song. You know how much that hurt when Ed Sheeran came...

Read full review

D
Danielle Martinez
Reviews 1
2020-09-27 09:34

The only reason I m giving this hotel a single s...

The only reason I m giving this hotel a single star is because of the water park. We arrive for a family vacation book 4 rooms supposed to be adjoining, they were not. My kids, as all kids do, open everything in the hotel and discover a very alive roach in the fridge! I was extremely disgusted but...

Read full review

L
Liset Molina
Reviews 1
2020-09-27 09:11

Horrible place!!!! Do not ever stay in this place ...

Horrible place!!!! Do not ever stay in this place !! it's a nightmare!!! The employees give a very bad service: we had to leave in the middle of the night because some people were in the hall of second floor screaming and laughing as if no one else was around sleeping. We called the reception to com...

Read full review

J
Jessica Paparian
Reviews 1
2020-09-27 01:27

Rooms so outdated. Told us no charge for parking, ...

Rooms so outdated. Told us no charge for parking, tried charging $10. Then charged us $12 more for the resort fee than what we were told. They told us free shuttles would have extra times for Halloween Horror Noghts and they did not. I have been on hold
For 15 minutes because the hotel
Room phone ...

Read full review

B
Bia Blanca
Reviews 1
2020-09-26 23:25

I found it unnecessary to charge a daily fee for t...

I found it unnecessary to charge a daily fee for the use of the waterpark being that we only used it 3 times, we were approached by a tourist agency employee (Lilian) inside the hotel who offered us a tour and almost fell in a blow from the rest of the timeshare was Nice but these two facts made the...

Read full review

C
charlotte Tocher
Reviews 1
2020-09-26 14:35

Honestly, the amenaties are selling feature of thi...

Honestly, the amenaties are selling feature of this hotel and are phenomenal. However, the beds were not very good and made sleeping a chore. Also, there was a bug in my room and the toilet seat was broken for the first few days. There was a black build up in the corner of the bathtub thatcould have...

Read full review

T
Tyra Green
Reviews 1
2020-09-26 14:15

Had the worse experience here! It advertises wi fi...

Had the worse experience here! It advertises wi fi. We get there it is none. My beau and I both had school work to complete. The room smelled of smoke and all of the lights did not work. We had to check in on Friday and checked out on Saturday evening. We were supposed to stay there until Monday but...

Read full review

S
Stephanie Stephens
Reviews 1
2020-09-26 07:13

Very disappointed, they charge for water park fees...

Very disappointed, they charge for water park fees, gym, and game room. There s no way you can get only the room with gym and game room included. People already have expensive tickets to SeaWorld, Universal, and Disney where there s water; no need to pay extra for a water park.

Read full review

K
Kat Stankowski
Reviews 1
2020-09-26 00:10

Half the waterpark was shutdown for repair and the...

Half the waterpark was shutdown for repair and the hours were 11 to 7 so we really couldn't even use is due to universal passes. The wifi sucked, the fire alarm kept continuously going off in the middle of the night waking us. The manager was aweful and they never even offered so much as a discounte...

Read full review

J
Jessica Simon
Reviews 1
2020-09-25 23:59

Hotel was more like a motel. Bed was very uncomfo...

Hotel was more like a motel. Bed was very uncomfortable. They refused to turn on the whole water park rides until 2pm. Only 3 slides were open 11-3. Trying to save money til after school hours perhaps.

Room service knocked on the door at 8am. So Mich for sleeping in. Great arcade, nice restauran...

Read full review

J
J Dwyer
Reviews 1
2020-09-25 23:49

First thing right out of the gate, we had our rese...

First thing right out of the gate, we had our reservations weeks in advance but for some unknown reason we had to wait AN HOUR and A HALF for our rooms and Joshua that answered the phone had an attitude like he couldn't be bothered. We finally get there and there are only 3 towels in the room. Then ...

Read full review

A
arfaz ismail
Reviews 1
2020-09-25 22:40

Price line charged $144 for 3 night stay including...

Price line charged $144 for 3 night stay including tax but when I reached there I was charged again $137 as resort fee . It was real bummer . It almost cost a ticket to enter Disney . They said it was charged for parking , shuttles and water park . Never any any of it . Beds are not comfortable and...

Read full review

C
Cynthia James
Reviews 1
2020-09-25 16:48

First time staying here. No microwave or chair Ar...

First time staying here. No microwave or chair Arrived Friday it's now Saturday and the machine to make the door key card is STILL broke. You have to go back to the lobby & ask someone to let you in unless you see a staff member. The large water park play area was shut off for our safety just bef...

Read full review

N
Nicholas Young
Reviews 1
2020-09-25 08:59

Booked a room last minute because the other motel ...

Booked a room last minute because the other motel we booked cancelled our reservation. The grounds look good and it has plenty of parking, actually has come out cheaper. There is a big arcade two restaurants and a little tiki bar. The water park is extra fun especially for our kids. It has enough fo...

Read full review

S
Sherri Evener
Reviews 1
2020-09-25 00:15

This hotel almost ruined our vacation. Rooms were...

This hotel almost ruined our vacation. Rooms were old and smelled. Housekeeping didn't come sometimes till after 7:00 PM. Needed updated and floors were so dirty we needed to wear shoes in the room. Offered shuttle to parks but only certain times and once you were at the parks, couldn't get back...

Read full review

M
Madison Marie Slimko
Reviews 1
2020-09-24 21:28

BEDBUG HEAVEN!!

BEDBUG HEAVEN!!
Stayed for 3 nights & my family of 3 left with 12 bites!! We know for a fact it was bedbugs!

Read full review

R
Roxie Guillen
Reviews 1
2020-09-24 20:27

The pool had a weird grime around the sides, most ...

The pool had a weird grime around the sides, most vending machines didn't work, the floor was so dirty, the babies with us got black knees from crawling around... loud, crowded, smelled like mildew, beds didn't have all bedding on them... for the price I paid there, I could have stayed at the Gaylor...

Read full review

B
Breno De freitas Lima
Reviews 1
2020-09-24 15:15

Not okay at all. Don t bring your family here if y...

Not okay at all. Don t bring your family here if you are looking to relax. Dirty rooms, room cleaning only available if you stay over 5 nights, the swimming pool filtration system does not support the amount of people using it. By 1pm the pool water is very cloudy. People that are not staying at hot...

Read full review

A
Amilka Aldana
Reviews 1
2020-09-24 11:23

This was our first time visiting and it was horrib...

This was our first time visiting and it was horrible. First my husband's glasses were stolen. Then after only 3 hours they closed because of the "thunderstorm" and no refunds were given. So disappointed, thought my children wound like it they did not. Lifeguard's did not do a good job. Allowing kids...

Read full review

C
Cecil Allred
Reviews 1
2020-09-23 21:48

We have stayed at coco key at least 20x. If we had...

We have stayed at coco key at least 20x. If we had an issue with anything they would correct it....well I guess a lot has changer we paid for 2 nights for are sons birthday and when we got are room the a.c. was not working. Well I was confident that it would be took care of cause they had in the pa...

Read full review

K
Keith Pearson
Reviews 1
2020-09-23 21:41

Tv was broken they had to replace it, the mini fri...

Tv was broken they had to replace it, the mini fridge did not get cold, the AC in the room did not work and was obviously broken. Tried calling the front counter and maintance no answer went to the lobby no one could be found called the online number and guess what no answers had to leave a message ...

Read full review

D
Deez Nutz
Reviews 1
2020-09-23 17:53

This place is terrible I don t know how to post pi...

This place is terrible I don t know how to post pictures on this but I would if I could. Blood on the sheets asked them to change the sheets, we left and came back to sheets just being flipped to the other side. ROACHES everywhere I don t care if I m next to a pool there shouldn t be roaches in a ro...

Read full review

M
Michelle Hutchins Buck
Reviews 1
2020-09-23 17:09

Spend a few extra bucks and go somewhere else. Don...

Spend a few extra bucks and go somewhere else. Don't let the "waterpark" fool you. The website makes the resort look much more appealing than it really is.

The resort is filthy. It's extremely noisy 24 hrs a day. Just about everything in our room was broken. Only one outlet worked so there was a ...

Read full review

S
shine bright
Reviews 1
2020-09-23 13:40

Place sucks !!! First of all the water park is onl...

Place sucks !!! First of all the water park is only open from 11am to 5pm the only pool that's open after that is the main pool and the pool is sooo small . The water is Dirty the hotel Rooms are Dirty is a run down Motel with a few water slides. This place is a nightmare. The front Desk clerk is so...

Read full review

J
Jamie Gaciofano
Reviews 1
2020-09-22 20:18

Ok so let me start off by saying my family and I w...

Ok so let me start off by saying my family and I will NEVER be staying at this resort again .... Resort?! It s a hyped up motel. The rooms were filthy, the pools were loaded with hair and bugs... the water park & arcades were really nice except the water park was closed down several times daily fo...

Read full review

A
Andrea
Reviews 1
2020-09-22 18:34

I can't say enough about the kindness of the staff...

I can't say enough about the kindness of the staff and the hotel and waterpark. First off we had to find a hotel due to our power outtage from hurrican Irma. I came alone with my kids and figured we'd have some fun and enjoy a/c. We ate dinner at the calypso cafe and water was leaking from the ceili...

Read full review

C
Careana Seymour
Reviews 1
2020-09-22 16:36

The hotel room air was not working the room was ve...

The hotel room air was not working the room was very small the red and white water slide had barley any tubes and the blue and orange one hurt my back also some of the pieces were missing in the room there was no holy bible and that was all the bad things.

Read full review

V
Vogie Jargi
Reviews 1
2020-09-22 14:17

Well, very crowded, dirty, lack of staff(long line...

Well, very crowded, dirty, lack of staff(long line but only one staff at the lobby),
The worst part is that water smells likr pee.
I complained but the staff didnt care.

You CANNOT find any sunbed or chair. I walked around the entire area several times but couldnt find one single chair. So i le...

Read full review

E
Eldania Mamangon
Reviews 1
2020-09-22 12:55

I'm not saying we hate the place but we're just di...

I'm not saying we hate the place but we're just disappointed with some crews by not allowing my husband to use a slides with his swimming shoes on. We saw some kids wearing those swimming shoes and they let them enjoy the slides, I mean what's the difference? This is our 2nd time to visit here and c...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn