Poor customer service ....they need competition where they can stop increasing rates and improve customer service .They Destroy trees and allow companies to butcher and kill trees on land we are paying ungodly taxes on..
French Broad Electric is absolutely one of the worst companies I have dealt with over the years. They could benefit from implementation of a comms group or a complete overhaul of communications to their customers. I have now experienced several occasions where they send folks/contractors out to eith...
Called to get our electricity turn on in our new home . The women who answered started with we are short handed today and the person who you need to speak with is busy and will be for the next 30 mins . I called 40mins until the close of business. This women preceded to tell in a rude non profession...
The bad reviews are very silly. I guess when you want what you want now then the reality of situations evade you. The guys were personable and courteous, dug perfect trenches for the line and had us fiber internet after they left. They asked where we wanted this and that but really what is the ea...
High prices and horrible customer service. Too bad they're a monopoly in the area so another company isn't an option. French broad electric is awful!!!!
I got some internet service with the company and worked with Trent and he was very professional, pleasant, and helpful. Even when I got my electric service with this company, the lady was incredibly nice as well (I forgot her name). French Broad Electric has great services that is seamless and stres...
My experience with them has been great so far. Getting set up required an office visit, but the people were pleasant, down to earth and homey, which is what we enjoy about this rural area. Service was turned on within an hour, and it has been very reliable the entire year and a half we ve been livin...
Very poor & bitchy customer "service", non-consistent billing practices, ridiculous added fees. Forest clear-cutting 100 feet on either side of antiquated power poles, & they use known carcinogen "AGENT ORANGE" to "keep the vines down". Will wreck your property, without hesitation. Go Solar, or eve...
Supper kind and supper friendly they all were too me
Not sure why there are all the negative reviews. I've had no problems with the folks there so far (Marshall office), and everyone has been courteous, helpful and professional. Rates seem to be about the norm for the region.
Opting out of Smart Meters should be easy. This monopoly keeps it too complicated although they claim a few customers have passed all their extensive requirements.
They want medical proof from MY doctor...what about my privacy rights?????? And that's after I get MY doctor to sign a legal paper st...
We shopped for mini-split heating/cooling air systems and got estimates from $3,000 to $10,000 to replace old window units. Some told us to expect 3 days to install 2 units. We decided on FBEMC and were not disappointed. Their independent 3 man crew efficiently installed both units, cleaned up an...
Great company, great people. Always quick to answer the call.
for the most part I don't have to call him for anything and I do like that they have their power lines buried. However their customer service is very lacking in the company is so far behind on times. I asked him about solar power and if I had something installed and it took over what would be over t...
We have had French Broad Electric Service for many years and have never had a problem. The negative reviews don't quite seem to match up to my experience over that time. The staff are always helpful, polite and friendly. The service uptime is even better than that of Progress Energy when I lived ...
I would like to take this moment to share my experience with the crew at French Broad Electric. I purchased a second home in Sandy Mush which is located just 25 mins from downtown Asheville. We are in a very rural area where everyone has 20+ acres and it is a beautiful unspoiled area that will remai...
Every experience I have had with the employees of FBEMC has been positive. They are kind, patient, and willing to answer my questions - true customer service in a time when it is lacking in many industries.
If I could give 0 stars I would.. with our main breaker off and no one living in the home(which is for sale) light bill is still$100 a month for 900 sqft!!!!
Power has now been out for 3 hours. It is 40 degrees outside with no heat and no backup heat in my house. I figured I would head to bed and it would be back on when I got up 3 hours later and still nothing. Thank god my house is well insulated maybe we can survive the night but if not and I am froze...
I am very disappointed. I have had Duke energy for years and we are moveing ten miles and so it put us out of there district so we have to go with French Broad. My first experience was wonderful they were polite tried working with me and now that we are done to getting the electricity turned on it s...
Terrible experience all around with this electric company. If you can use Duke, you should.
We bought a new Farm and had an issue with an existing power pole which was was stopping us from being able to expand our driveway. I contacted French Broad and was greeted by a female staffer who was kind and polite and redirected by call to service. I then spoke to another very nice person in Serv...
I have read recent negative reviews and I have to say that my eperience has been completey the opposite. We have been with this emc for over 3 years and in that time I have been incredibly impressed with the efforts that FBEMC has put out through its mini/split heat exchange program. We have two tha...
They have always operated fairly with my family and I. The guys on the trucks keep the power on and know what they are doing. Very community serviceable.
Just had FBMEC broadband fiber internet service installed. Installation process went well thanks to Stephen and all the crew. Really have enjoyed the first day of service. Thanks for bringing it to Madison County.
These people make an art out of inneficency. I honestly think they make an extra effort to make things more complicated in spite of the customers they seem to hate. I have never dealt with a company that had made it more difficult to setup new service, especially if you are an existing customer. ...
Have has service with French Broad electric for 35 years never had a problem I just went there to get the paper work done for a temporary pole for a home we are building on our property they were VERY nice and VERY helpful great experience!
We live in Southern Yancey County , Pensacola (Cattail Creek)
French broad is always amazing at the speed they fix our power.
Yesterday the power above us went out .. in the snow storm the trucks are up onto the dirt roads and had it fixed ASAP !
We love you guys and appreciate you
Merry Christm...
On Sunday at 10 am our power went out. It was the result of the biggest snow storm this area has had since 1993. French Broad had our service restored in just a little over two hours. Outstanding response as they had to dispatch a crew in difficult circumstances.