Bravo CadillacHummer

4.1 · 247 reviews
bravoelpaso.com Write a review
J
Jorge Garza
Reviews 1
2020-12-20 16:23

awesome hassle free experience. I was in and out i...

awesome hassle free experience. I was in and out in a new car in less than 2.5 hours. I got a great deal! Definitely recommend. Remember to do your research before you go on prices from the car you want as well as trade in value so you can start your negotiations with a good basis. It pays off to d...

Read full review

V
Valerie Moore
Reviews 1
2020-12-15 02:19

I had a great experience purchasing my 2017 Buick ...

I had a great experience purchasing my 2017 Buick Envision a couple of days ago. After getting the run around and awful service from other dealers in El Paso, I was referred to Holly at Bravo Cadillac. I gave her the specifics of what I needed in a vehicle and she listened to my needs. She didn't...

Read full review

M
Maria Jose Rittenberg
Reviews 1
2020-12-12 06:24

Excellent customer service. We purchased two vehic...

Excellent customer service. We purchased two vehicles within a week, or two, from Bravo Cadillac and had a great experience. When shopping for the first vehicle, I was very clear with what I was looking for. Mike Campos found the exact vehicle I was asking for and make sure to give us the best poss...

Read full review

D
Daryl Lander
Reviews 1
2020-12-11 21:58

Go into a dictionary and look up the definition of...

Go into a dictionary and look up the definition of business. Bravo Cadillac will be the definition.
The staff here is extremely friendly and professional. The environment is nice. Complimentary WiFi and drinks. Nice lounging area to wait while these trusted individuals do maintenance on your vehicl...

Read full review

M
Mark lopez
Reviews 1
2020-12-07 08:13

Paul went above and beyond to get us the vehicle w...

Paul went above and beyond to get us the vehicle we wanted at the price we wanted. The finance manager Lalo was very welcoming, transparent, patience and he did an amazing job helping us buy a car. Very pleasant buying experience, my wife loves the new Cadillac.

Read full review

M
Melissa Varela
Reviews 1
2020-12-04 18:06

Just came in for the whole promotion they send in ...

Just came in for the whole promotion they send in the mail with the key attached to it. The salesman right away got very upset because we went in for that and to look around. He was so unpleasant we just left. Bravo, the whole point of your add is to lure people in. WE WHERE THERE, the job was half ...

Read full review

B
Barraza Hector
Reviews 1
2020-12-01 19:39

The customer is important only until the sale has ...

The customer is important only until the sale has consummated, thereafter nobody can see, or hear the customer. Salesmen are lazy only moving during lunch time off the dealership. Service staff and sales staff do not communicate, or they collude to not pay attention to the customer.

Read full review

E
Eliza Marks
Reviews 1
2020-12-01 07:48

Bravo Cadillac goes above and beyond every single ...

Bravo Cadillac goes above and beyond every single time I visit. Specifically, Cesar Degadillo goes the extra mile to make sure everything is taken care of. He constantly gives you updates and is extremely quick and efficient! Sally also works extremely hard to make sure everything goes smoothly. I w...

Read full review

A
Alexander Terrazas
Reviews 1
2020-11-27 18:20

Took my Chevy Silverado in to bravo Body shop and ...

Took my Chevy Silverado in to bravo Body shop and they knocked it out of the park ! The work done was flawless and completed in a timely manner. From estimate to completion they kept me in the loop of the process and the date they said they would have it finished is the day that it got done. Very pr...

Read full review

A
Ana P
Reviews 1
2020-11-27 00:39

After buying 2 new cars at this dealership we thou...

After buying 2 new cars at this dealership we thought we had a good relationship with the sales man but I guess we didn't. My husband fell in love with a used car that had just been traded in so we asked the sales man why was this car traded in and he said that the owner had an accident and messed u...

Read full review

A
Adrienne Turrubiates
Reviews 1
2020-11-17 15:07

Even though I wasn't really in the mood for "being...

Even though I wasn't really in the mood for "being sold", the staff at Bravo mad me feel like a real customer! They weren't pushy but were very helpful and accommodating! I would definitely purchase a vehicle from them in the future because they were that awesome!

Read full review

B
Beto Tellez
Reviews 1
2020-11-16 17:24

We have purchased several Cadillacs from Bravo Cad...

We have purchased several Cadillacs from Bravo Cadillac. Their salesman David Saenz has always been very helpful in helping us find the vehicle we wanted with all the accessories and color of car we want. He has ever come to our home to program our vehicles garage door opener. The service departme...

Read full review

B
Bruise Rottie s life
Reviews 1
2020-11-16 07:38

By far, the best customer service that I have ever...

By far, the best customer service that I have ever experienced in a car dealership. Thank you to Chris wood and Melissa. These guys were amazing, extremely helpful, flexible and patient. Eager to help! Thanks to them I was able to leave the lot with a beautiful Cadillac Escalade and with a very good...

Read full review

R
Russell Harper
Reviews 1
2020-11-07 03:26

I have taken my 2007 GMC truck in for routine main...

I have taken my 2007 GMC truck in for routine maintenance and recently took it in for a more serious problem and I have to tell you that Juan in the service department and Dave the service manager were great!! They were able to answer my questions and repair my truck very quickly. I would highly r...

Read full review

J
Jacqueline Vargas
Reviews 1
2020-11-01 10:57

Covid Sick employees here don t go!

Covid Sick employees here don t go!
The salesman who helped me was Joe he is in the pre owned department. I was doing the test drive when he told me he got the Covid vaccine and he was feeling sick . It was so irresponsible of him to go to work like that risking costumers health!!!! . If he told th...

Read full review

A
Armando Hernandez
Reviews 1
2020-10-28 19:04

Called and spoke with Enrique and Juan in the serv...

Called and spoke with Enrique and Juan in the service dept about my Cadillac Cue screen. I was told the only way to fix it was to replace the whole unit for $1300. Although my problem is solely the sensor for the unit. Everything else works on the unit. I checked online and did my research and found...

Read full review

J
Jerome Tilghman
Reviews 1
2020-10-23 15:53

Poised, prompt, polite, professional services.

Poised, prompt, polite, professional services.

Sales representative... Mr Thomas ... is a great ambassador for your sales force and presented himself well. Provided every detail about the vehicle and ... was measured in his return calls and electronic messaging.

Not pushy or overbearing. Conf...

Read full review

G
Gary Herman
Reviews 1
2020-10-19 14:27

Today I went to purchase a 1984 corvette that pull...

Today I went to purchase a 1984 corvette that pulled servely to the right . I was the only customer willing to pay cash of 6500.00 cash out the door price. For a lousy $250.00 this dealership made me walk. With a credit score of 793 points I Could have walked away with any car on the lot for this an...

Read full review

R
Renita Holland
Reviews 1
2020-10-17 21:44

Bravo Cadillac

Bravo Cadillac
Enrique Amaya, was my service guy and he was GREAT! Walked me through the issues and gave status reports along the way. What a true example of Customer Service. Thank you Bravo

Read full review

-
- Jase
Reviews 1
2020-10-13 07:22

I've interfaced with Bravo Cadillac before but nev...

I've interfaced with Bravo Cadillac before but never bought from them. I went there recently to look at a brand new product line that just came out from Cadillac and should have arrived at Bravo in El Paso. I say "should" because the website did not accurately reflect what they had in stock. The we...

Read full review

M
Maximiliana Marzell-Carnagua
Reviews 1
2020-10-07 12:13

Commercial is stating all over the radio that they...

Commercial is stating all over the radio that they have great savings on not just new but also used. Went to look at a car with a check in hand and a trade in that.. yes.. owned more than they would give but... Not only we were for some reason after choosing our sales rep also bombarded with questio...

Read full review

A
Ashley Christmas
Reviews 1
2020-10-04 09:47

Years ago I owned a Cadillac and was always satisf...

Years ago I owned a Cadillac and was always satisfied with the service here. I guess I didn t realize how good I had it because after several bad experiences at Mercedes, it was obvious that Bravo stands above the rest. I am once again an owner of a Cadillac and it is so refreshing to be surrounded ...

Read full review

C
Crystal
Reviews 1
2020-10-02 18:11

Cadillac dealership in El Paso needs to be remodel...

Cadillac dealership in El Paso needs to be remodeled and they should start with the service department waiting area. The kids area rug, toys and foam puzzles are disgusting and it s obvious that they have never been cleaned. So disappointing to have to see this and have to tell my son not to play wi...

Read full review

G
Gil Lucero
Reviews 1
2020-10-01 19:54

Service department review:

Service department review:

Process was very easy. Booked my appointment online. At the time of my appointment, Mike Rodriguez met me at my vehicle and was already expecting me. After discussing my vehicle s issue, I was offered a ride back home. Mike kept me informed of my vehicle s status freque...

Read full review

T
Tania Pena
Reviews 1
2020-09-26 04:45

The salesman that took care of us, shouldnt say to...

The salesman that took care of us, shouldnt say took care of us because he didn't, he was very rude and discriminatory towards me. I received a paper in the mail that said I might have won something so I went to check it out and to look at cars. But he didn't even let me check he just handed me a $5...

Read full review

M
Mayra Marquez
Reviews 1
2020-09-24 17:44

This is the worst experience I have ever dealt wit...

This is the worst experience I have ever dealt with in buying a car. They have the worst customer service I have ever experienced. I regret ever buying my vehicle here. Unfortunetly i am from out of town an had no idea. Every person I've spoken to, are absolutely 100% useless, pathetic and full of e...

Read full review

R
ruben thornell
Reviews 1
2020-09-14 12:19

Great visit! Greeted upon arrival with a smile! Ev...

Great visit! Greeted upon arrival with a smile! Everybody was on the ball and went out of their way to solve a problem on my Escalade. Special thanks to Mike, Juan, Carl, and George. Keep up the good work everybody. See you next time.

Read full review

M
Marie Claire Seoane
Reviews 1
2020-09-12 18:03

Worst service with the supposedly "recovery credit...

Worst service with the supposedly "recovery credit program " . lies and management wouldn't answer my calls. Asked for paper work and never was shown to me. Was told things and then changed. Called to talk to finance manager and general manager and nothing. Lies and lies.

Read full review

D
Dr Don Ammon
Reviews 1
2020-09-09 20:57

Complete morons. I bough a Mercedes GL450. They ...

Complete morons. I bough a Mercedes GL450. They decided the car needed brakes at the last minute. My brakes squeal every time I brake. The engine coolant was 100% water, no antifreeze. I kept getting an error in the computer system due to the coolant no being right. They had problems getting i...

Read full review

J
Jami Becerra
Reviews 1
2020-09-09 16:36

Enrique in the service department was extremely he...

Enrique in the service department was extremely helpful in getting my CT6 up to par and addressed my rear TV issue well. He was was very friendly and even offered to look in to getting the some scratches on my car removed. He kept me updated on my cars progress while it was in service. I have had po...

Read full review

J
Joshua Curl
Reviews 1
2020-09-09 08:42

The staff is very courteous, I have purchased two ...

The staff is very courteous, I have purchased two vehicles from Bravo and will continue my business with them in the future. The vehicle service department takes a little longer than I would like but I would choose lengthy and correct service over quick and bad service any day. Thank you to Bravo fo...

Read full review

R
Rose Gomez
Reviews 1
2020-09-01 23:26

I have purchased two Cadillac s in the past few ye...

I have purchased two Cadillac s in the past few years and have attempted to trade my CTS for a new vehicle and met with the sales manager and a sales person and not a single sales person has "attempted" to call me. I don't care if they say they have tryed ....maybe they have the wrong phone number. ...

Read full review

L
Lee Evaldez
Reviews 1
2020-08-27 02:47

Was taking a road trip from Texas to California wh...

Was taking a road trip from Texas to California when the indicator to have the oil changed came on around Fort Stockton. I Googled a Cadillac dealership in El Paso and Bravo came up. Called and spoke to Sam and was able to schedule an appointment with him right away. Once we got to the dealership, w...

Read full review

J
John Rechtien
Reviews 1
2020-08-26 16:07

Perhaps the worst Cadillac dealer in out 10 years ...

Perhaps the worst Cadillac dealer in out 10 years of owning Cadillacs. From the shabby inside to the waiting area which hasn't been updated since Reagan with a coffee maker that may not have been cleaned since Bush.

When shopping for a new car (CTS-V) they did not carry that model, did not offer ...

Read full review

A
Adia Sanders
Reviews 1
2020-08-22 18:32

A walk of faith as I walked into the Bravo Cadilla...

A walk of faith as I walked into the Bravo Cadillac in El Paso TX and met with Paul P. He was cool, professional, energetic, and helped me get what I came for and needed. The experience was one if patience, constant communication and overall a great experience. Paul did his thing!!! I knew what I wa...

Read full review

J
john krahn
Reviews 1
2020-08-13 15:23

I recently came in a few times to Bravo for servic...

I recently came in a few times to Bravo for service/warranty work on my escalade the people in service are really friendly Enrique is a super nice guy he was very helpful they took really good care and fixed all the issues right accept one part had to be ordered when it came in Enrique called to no...

Read full review

A
Aniceto R,moctezuma
Reviews 1
2020-08-12 23:35

I been bravo cadillac for a long time now. I was b...

I been bravo cadillac for a long time now. I was being station at fort Bliss tx, I meet me Joe Moreno at that time in Lincoln Mercury and I moved to mission tx, and still have been taken care for me, Joe Moreno. Thank all for your help all this year's . My best regards to the bravo cadillac in El Pa...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn