Three family member tested for Covid since August, no test results received for anyone. They blockade online access by saying "you already have an account", but no username, password, email information or anything is provided. What's the point of going to WellNow for covid tests.
No transparency. The company is very slow and has poor customer service. Was told I would have a result from Sunday test on Tuesday, still cannot register account on Wednesday. Waste of time, wish I never followed protocol! 4 kids quarantined for a week for NOTHING! If it takes 7 days to give res...
Was told by my doctors office that I would need to pay a co-pay in their office and that would it. I would receive a bill but not to pay it. Now they are treating to send me to collections. I expressed my concerns to my doctors office and she reassured me that I would get two bills and not to pay...
This place is a complete joke. I ve had my blood work done twice by this company because this is who my doctors office goes through. Both times they have not sent me the results or the doctors office. I ve had to wait 2 hours both ties waiting for my doctors office to figure out what was going on. I...
Horrible experience dealing with this company. I had a question regarding my bill, reached out to them and never got a reply until they sent my account to collections. Still have not gotten an explanation of my bill other than "that's how the doctor did the test". Maria from the billing department ...
If I could give them a negative star I would. I had to use their service for COVID testing for international travel. I was required to use them by my government agency. The agency would cover the cost. When it came time for me to file my expenses I could not because I didn't have a receipt. Whe...
If you like getting your Covid PCR test results right before the end of the 72-hour expiry window, this is the lab for you.
Thanks to the staff I was able to travel!! My test results for Covid were delayed because of the weather and they made everything possible to make sure my test results were on time!
Horrible Experience with this company RE PCR testing. You can't even speak to someone on the phone - customer service is terrible Their mobile unit assured at maximum 48 hour turn around. I had told them it was needed for an international flight to see a terminally ill family member - they still hav...
Don t test with this company for covid. They are slow to turn results around. Was promised 48hours maximum. Took a test Saturday morning @8am. It s now Monday night and I can t get on my international flight due to no results- they have literally cost me thousands of dollars- and they don t answer p...