I had purchased a firebowl from Lowes last summer. This year I was sliding the heavy firepit across my deck and broke one of the adjustable feet. I kept the instruction booklet that came with it, and it said, for replacement parts contact bond mfg either by email or phone. I chose to call and coul...
Bought a hose which was unusable. Spent a week trying in vain to find out when it would be replaced. Not impressed.
I recently contacted Bond when the cutting blade on my lopper broke. I received a quick response from customer service and after sending pictures of my damaged blade, they sent me a newer model lopper. It performs better than the unit which they replaced. I have owned several loppers in the last ...
I've never experienced such terrible customer service and inferior products!
I bought a fire pit from Bond via Hayneedle two years ago, which was used about 4 times. I kept the fire pit covered when not in use. Nothing in the owners manual says to bring the fire pit inside before the first fros...
The customer service representative, Christina Smith, is whom I had the pleasure of dealing with and I must say it was wonderful speaking with her.
I have a fire pit and the igniter switch was damaged by my 7 month old Husky. I was furious and the customer service representative eased my pain an...
This is my 2nd fire pit from Bond. First one, left out in rain on occasion lasted 2 years. It was great, never a problem. Many family nights spent around that fire pit. This second one didn't want to light at first but one call to customer service, fixed in 5 minutes. Great product, awesome ser...
We bought a Bond fire bowl years ago and love the product. After a long move we needed to replace the heat shield. Christina in Bond's customer service department was outstanding to work with. We couldn't be happier!
Ms. Hayde Guevara's provided excellent assistance. Her customer support and interpersonal skills are excellent. Thank you Hayde
JimL, Fort Collins, CO.
I have nothing but great things to say about this company. I found an item of my moms after she passed. It was missing several pieces. They (Sabrina) took her time and help me figure out which pieces were missing and directed me on how to obtain them. She was so kind and patient. I will absolutely ...
Excellent customer service! Had a retractable hose reel that stopped working and they replaced it free of charge.
I contacted Bond because my power adapter for the light on my fountain stopped working. I just wanted to order a new one. With out any hassle they sent me one free of charge as a courtesy.
Thank you for that quick and pain free customer service interaction.
I was troubleshooting an issue I was having with my outdoor fire pit and realized a part was broken just a few months after I made the purchase. The service team was extremely helpful in sending me out the replacement parts, for free, and Iwas able to get my fire pit running again.
Great customer service. I wanted to recognize Christina Smith. She exceeded my expectations when I called today about my fire-table not staying lit and the top cracking. I expected to be connected with an offshore customer service rep and my problem not getting resolved easily. She made the process ...
Bought a 5 year warranty hose they make. It blew out 15 months later. I've been waiting 2 MONTHS and STILL no replacement! Have called and emailed and NOTHING! They said sorry for delay and said pandemic is cause. What BS, I can buy one at my local store or from THEM on Amazon yet they can't honor t...
Nicole Mergogey, she went way out of her way to get me the right part to fix my fire pit. she went out to the warehouse and made sure it was the right regulator.. (first two were wrong size)
Nicole i just want to say thank you very much .the regulator fit perfect and even the igniter came back to ...
I bought a Bond 10x10 Instant Canopy from a local retailer and had a glitch in the packaging so I called Bond Manufacturing's Customer Service and within minutes I had an order number to replace the missing part under warranty. It's good to know there are still companies you can trust! S-
I have never had such a fast, easy and professional experience with a customer service group as I just had with Bond Manufacturing. These guys are the best, a model of what product customer service should be. We had gotten a portable fire pit, the gas valve had gone bad. I contacted them to get a re...
I purchased a fire column last fall from Costco and one morning I woke up to find my cover had blown away in a strong wind. I ordered a replacement cover for a grill and it was so ugly. I lived with it as I didn t want my fire column exposed to the elements.
One day while organizing some files I ...
Christina was sooo awesome and had the best customer service we have had in a long time!!! She went above and beyond to help us!!! Thank you for everything!!!!
Mike and Tracey
If I could give this company a negative star I would do so. Do not consider buying a product made by this company. Two years ago I purchased two patio heaters made by Bond Manufacturing and they were defective from the start. The heaters looked good and heated well but sooted up the glass so bad...
We had been looking for a specific fire table and found a bond product through Hone Depot on line services, ordered it, received it and found concealed physical damage. In my opinion the protective packaging is not adaquite! Our nightmare vegan when dealing with Hone Depot for a replacement but due ...
I purchased a Black and Decker pulsating lawn sprinkler, and found that it had a defect that would not allow for proper rotation. There is nothing manufactured that doesn't hold the possibility of defect, so I wanted to see what kind of customer service I would find at Bond Manufacturing.
I conta...
I had exceptional customer service by Christina! While the wait time was a bit long I simply tended to other things around our house. It was worth the wait as she was patient, professional, and personally attentive to the prior purchase that was defective. Thanks for your great assistance!!! Patty
After looking long and hard locally for a replacement flex gas hose to fit our table top fire pit I contacted Bond Mfg directly to see if it was available. Soraya in customer service was extremely helpful, she was able to identify our model and verify they had a replacement in stock. To my surpr...
I called the company as I was in need of new cover for my fire table, I spoke to Sonya and she was very helpful and friendly. They are sending me a new cover out soon. By the way I really do love my fire table, it works great, just the right size and is really nice to have in the backyard. We use it...
We LOVE our Stanley Hose Reel. After buying one, we bought another for our other spigot. After trying everything setup over the years, we hit the jackpot! Recently we had a part break. We now have its replacement. Dealing with Bond Manufacturing has been a very positive experience. Many thanks.
I had a pair of new tree loppers with a titania part (I believe) that snapped the first hour I used it. I am 72 and don't have much arm strength. I contacted the company, sent photos of the broken loppers, and asked for help. It took a few weeks, but I got a replacement looper last week. Thank yo...
Since I bought a patio heather from your company a year ago, I recommended your products to many friends of mine. But since I called your Customer Service this week, I would strongly recommend your company to al' the people I know!
My wife and I have four young kids who really enjoy summer evenings...
Ive read some of the reviews left here and I can tell you that this company doesn't care one bit about customer satisfaction. We purchased a fireable from them several years back and it was problem after problem. The table is made out of some special resin and it started to crack and distort and I w...
We purchased a fire pit from our local hardware store. The table top was cracked and we contacted Bond Manufacturing. Six days later a new/perfect table top arrived. Excellent customer serviced.
Had some questions about winterizing the Newcastle Fire Column that we purchased earlier this year. We live in the Great Lakes region and typically have heavy snow and extremely cold temps. First, the fire column is wonderful---so much easier than building a wood fire. And while I miss the crackl...
Called Bond Manufacturing numerous occasions without talking to a representative. Completed warranty forms. No response.
Ordered a Fire Pit 2 years ago, had to chase down some replacement parts - which was a minor inconvenience - the Customer Service people at Bond responded exactly as I hoped they would. Beyond this being slightly out of warranty - within a short period of time they delivered 2 new parts which were ...
After purchasing a fire bowl at Home Depot and experiencing an issue we were contacted by customer service. They not only resolved the issue immediately, but also made sure we were happy with the product. I would have to say they have the best customer service I have ever experienced. I would not he...
We bought the 36inch fire table and it worked right from the start. We did not have any negative experiences about exploding lava rock etc. However the granite top developed a crack within a few weeks of use.
I called the manufacturer and they were exceptionally helpful. I sent in my receipt and...
Fantastic customer service. They stand by their warranty. I bought a pair of loppers over a year or two ago and they finally broke. They weren t expensive ones to begin with but they lasted through some tough use. They did a have a lifetime warranty so I called customer service. The lady was so nice...
Great customer service. Went above and beyond. Very friendly and helpful agents. Great job Bond!
Bond Manufacturing has been a strong supporter of the Antioch Community for decades. Not only do they provide well paying jobs but have supported the Antioch Historical and Antioch Sports Legends Museums with in kind services for many projects on a annual bases. Bond Manufacturing deserves Antioch's...
I recently purchased a fire pit from Big Lots and found out once I unpacked the box that the instruction manual was missing. I called the store and they were unable to help me since I bought the last one, however, their customer service department gave me the name of the manufacturer and their phon...
This company is wonderful with response time to questions and truly go above and beyond to please customers. My non fire push start was not igniting and they went over and above to get me working again. Thank you fir the superior service and your A+customer service.
Best customer service we have ever experienced. We purchased a beautiful fire table about 2 years ago from this company through BJ's Wholesale club. The table was beautiful and we spent many nights around it and received lots of compliments on how great it looked. Unfortunately it only lasted 2 s...
I bought a gas grill made by bond manufacturing and after 3 years the burners started to split. I contacted customer service and they immediately offered to send replacements to me. Great customer service, highly recommended!
This company has the best customer service ever!!!!
I bought one of their beautiful fire pits through ALDI in Palmetto Bay, Florida. Within just 2 months of use we had an accident with the tabletop and it cracked in pieces. I was so upset and sad we wouldn't be able to enjoyed it in the future........
Very poor quality products and customer service is non existent, we purchased a Fireplace from Home Depot manufactured by Bond and after a few years the entire thing is falling apart. It's no longer usable as bits of the fireplace that have crumbled into the burner area have shot out and hit my son ...
I bought a lopper of theirs and the blade broke while in use. I contacted Customer Service rep Jes who immediately took care of the issue and instructed me on how to receive my replacement tool. Jes was very helpful and very friendly and a pleasure to deal with. The tool came quickly is an improv...
About 2 years ago I purchased a 'Bond' fire table from Lowes. At this time the table was highly recommended by the sales person and i decided to make the purchase as a long term investment. The fire table was over two years old when i uncovered it on my elevated deck only to find that the wood looki...
I had a Stanley hose reel that failed in less than one year. They worked with me to get a replacement. Thank you so much!!
Great customer service, quick to respond and very helpful/knowledgable. I had an issue with a Fire Pit and they helped me address it quickly.
I bought a gas grill barbeque last year and recently 2 gas tubes cracked.
Shelby Pastorini from Customer Services took care of my concerns and I was very pleased with the response, as they replaced all the gas tubes on the grill. What exceptional service!!
Thank you so much!
I needed to get help with my Bond fire pit (which I love). I was blown away by the quality of the customer service I received both from Bethani and Fi! What a rare quality in a company! Thanks!
great experience with the warranty replacment of the 65ft automatic hose reel when it went bad. Easy to work with the customer service team!
Christina was excellent! She was able to send me a warranty replacement fire pit cover for mine which ripped. Give that girl a raise!!!
had a problem with the igniter for our fireplace and once contacted, Fi was extremely sweet and sent our new one out immediately and also emailed the instructions on how to install it once it came. The fire pit is very cozy on a chilly night and we look forward to using it for a long time to come.
The Bond Manufacturing Customer Service is a model that other companies
should consider having for themselves. Five Stars is what they deserve!
I had an excellent customer service experience from Nicole Mergogey at Bond Manufacturing. Nicole went above and beyond searching for the Gas valve for one of my older Patio Gas Heater. It took some time for her to resolve the issue but I was glad that she did not give up in looking for it.
=Janak=
I purchased a Bond Alondra Park patio heater about 15 months ago. The top of the base of the unit is already completely falling apart. See images. The faux wood is totally discolored and literally crumbling. Of course I am just a few months out of warranty, but decided to contact Bond to see if ...
Low quality products and horrible customer service. Our $600+ fire table lasted 13 months. The top faux wood chipped off, it stopped lighting, and a few months later the exterior started to fall apart. They wouldn't help us at all because it was over 12 months. Worst product ever.
I had a problem with a hose attachment and after calling the warranty department, I was assured it would be replaced. There was a minor mix up with the replacement being sent but after speaking with Nicole at the warranty department a second time, she resolved the manner and delivered great custom...
I received my fire top table which had several cracks from Hayneedle. I contacted Bond Manufacturing and they sent out new one.
The team at Bond Mfg. went above and beyond the normal levels of Customer Service to source and deliver [at no charge] a replacement cover for our fire table. Thank you, Team Bond!
AMAZING customer service! I bought a fire pit years ago and had a small issue with it. One email started a superb interaction and my problem was solved! In addition to that, the firepit itself is a great item and I will buy this brand again.
Bond Manufacturing has awesome customer service. Special shout to Sonia! Thank you! I accidentally broke the anti-flare glass of my fire-cylinder. Sonia sent me instructions on how to identify the glass type, even sent me the replacement for free. I will definitely buy product from Bond Manufacturi...
I'm a firm believer in giving credit when credit is due. More often than not we find ourselves in a dark place with customer service reps when we reach out for help, and as a result more posts speak about complaints rather than praise. This exchange blew me away... My sons bought me a fire table las...
I bought the Bond outdoor fire column and love love it! What a great addition to my patio! And then a huge wind blew my cover away and I contacted Bond Manufacturing Customer Service about replacing the cover. The kind and understanding customer service team at Bond Manufacturing are sending me a ne...
Purshased a patio set, assemble it and had missing parts. Would not send them....just return back to the place of purchase. Got a screw you, attitude.
Do not by any buy anything from them. Do not stand behind what they sell. Sould not be in business.
Purchased garden shears at Sears (under the Stanley label) that broke after a few uses. My local Sears store had closed. Called Stanley, who directed me to Bond. I provided whatever supporting info was requested and the shears were promptly replaced (under the Black & Decker label).
Customer service is AMAZING!!! I bought an umbrella stand from Aldis a couple months ago just to finally open it to find it was missing parts. I called the number in the booklet and the hold message said something about the customer service chat, let me just say the person who answered me right away...
I purchased a craftsman expandable hose that failed after 1 year. I didn't have a receipt but a picture of the failure was sufficient and they sent me a replacement hose. It took a few days but Danielle was very helpful.
My garden shears didn't work. Kmart wouldn't refund money so I contacted Bond. They not only replaced the shears but also sent a smaller set of garden pruners. Quick, courteous interaction with customer service. Wish more companies were like this.
Hi: I received the parts this past week, after speaking to your customer service representative Niomi H. The door turned out to be the part I needed, as recommended by Niomi !
I just thought I should let you know her professionalism and knowledge were excellent!
Thanks again for your great s...
Had an issue with a part when trying to start up my fire bowl for the fall. Customer service was outstanding, guided me through the process provided the new part and answered all of my questions. Great company with which to do business. Love my fire bowl and thank you Christina Smith for all your h...
I purchased a 3-way adjustable nozzle to fit on my watering hose for my flowers and yards, it's so nice and sturdy built--we're so very pleased with it. Thanks, today it's hard to find excellence in manufacturing.
Wow what great service. I live in UTAH and my parents sent us a wonderful Christmas gift from this company but it broke in the mail. I was amazed at how efficiently they replied to my need for a replacement and the level of service was well beyond my needs/expectations. I have to tell you I own a...
My rep, Sebrena, was extremely helpful and resolved our needs quickly! Will definitely order from them in the future!
Great service - Definitely felt "the smile" in the agents voice when contacting them for a new control knob for my fireplace. Not only was the part sent out in the same day, it was sent at no charge in the spirit of fine customer service! My thanks to the Bond Manufacturing team #greatfolks #greats...
Had issues with fire pit. The lid melted to the edges of the table. Not because the lid was put on while hot. It melted to it from the suns heat. We contacted the company for warranty (fire pit less than a year old). They have been making us jump through hoops to try and prove purchase and cause. we...
The lady that helped me was very professional and handled my problem completely. She was very thorough and made sure that the product I was looking for was exactly the one I needed. My thanks to her.
Webster dictionary's definition of "customer service" has Bethani Sadler's picture in it! Fantastic, personal and caring service. 'Nuff said.
I purchased a Black+Decker soaker hose with 5 years guarantee , when I was on a tour to USA in August 2018 , because of it's light weight . I hand carried it in the flight to Sri Lanka . When I fixed the hose water started leaking from several places. With sheer disappointment managed to get a...
Needed a replacement hose that was still under warranty and one was sent out, no problem.
Wow....was I impressed! Like many companies they have a mission statement that's refers to customer service and how to exceed expectations. Most businesses just do not follow through...
Bond Manufacturing does "walk the talk." I was blown away about how they came through on a warranty claim where I...
I purchased a fire pit from Lowe's that did not have a manual or a cover. Lowe's sales guy said I was out of luck because he didn't know what happened to the cover or booklet because it was on display and the last one that they had. I loved it, so I bought it anyway. I contacted Bond Manufacturing a...
Searched high, low and ALL points in between for a replacement gas line for my firepit. After a solid week of several unsuccessful store visits and web searches I had lost hope. I located a number for BOND and with one phone call to a true pro named Shawn my problem was solved. Thanks again Shawn...
What can I say, being treated by Christina at Bond like family made this experience a pleasant one. Not knowing what was wrong and doing my own adhoc testing, she explained to me that due to the age of the fire pit the valve may be the problem. So lets ship out the valve. She was very pleasant and I...
I ordered a fire table from Target and the screws and hardware were missing to put it together. I went on to customer service and chatted with Hyde and she was AMAZING! She immediately put the hardware in the mail for me because I am having a dinner party on Friday. Amazing customer service, I highl...
I had purchased some clippers that did not cut properly, customer service was great when told of the problem, The quickly sent a new clipper that works great. I wish all customer service was this good
I was super impressed by their customer service. When my firepit gas control kept popping out and shutting off the flow of gas, I called and spoke with someone. I had to wait a very long time on hold, but once she answered, she couldn't have been more helpful. She sent me a lot of tips about how ...
called today had a slight problem, Bethani answered i could hear her however she could not hear me. 99.9% of service reps would hang up right there, not Bethani, she said she could not hear me but my phone number was registered from a previous call and she said she would call me back, which she did...
We had purchased a fire table at stop and shop and it had a defective valve. The customer service team has quickly responded by sending us a replacement and they have been extremely helpful.
I was looking for a cover for the table top fireplace we bought. They went above and b5what I would expect from a company. They are mailing my a cover free of charge! Super excited for it to get her. So friendly chatting with there customer service rep, they physically went and checkt to see if the ...
If I could leave a negative star I would. I really would like to know what customer service line the folks prior spoke with because my experience with this company has been less than helpful. We purchased an outdoor fireplace from Lowes back in 2014. It was broken when we got it home. Not a huge dea...
I purchased a Canyon Ridge Gas Fire Table from Lowes back in 2017. It has worked great and our family has enjoyed it year round. This year though, I had a problem with the body of the unit - the faux stone material cracked. I contacted Bond with photos of the damage, a copy of my receipt, and a ...
Needed a replacement ignitor for my fire column. Jessica Hoyte provided exceptional customer service and was able to process my order quickly. Kudos to JH and Bond Manufacturing for a satisfying experience. (Called from Canada)
I read the bad reviews for customer service at Black & Decker so I didn t have much faith but thought I would give it a try anyway. It turned out to be one of the best experiences ever. I purchased a defective pair of garden shears and received Kiana as my customer service representative. She was...
Great customer service! Sabrena took care of me very well with responding from the chat screen. Thank you Sabrena!
I bought a fire table almost a year ago and unfortunately, I left it outside during the winter and didn't read the manual that states to store the table indoors during the winder months. Folks, do not leave this table out as the top will crack and break down. I contacted them and worked with Hayde a...
Do not buy the lighted garden fountain the lights last 6 weeks and they are LED it's out of warranty they told me get this you can't use the fountain on a timer and I have the instructions absolutely not written in booklet they said I would have to purchase new set of lights my reguest to them c...
Love our Fire Table! had a couple of issues with the flame not staying lit, but Bethani and Marco were both extremely helpful and super polite with helping me through the process of troubleshooting. Glad to say that its now working properly and will work better once i receive the replacement part....