Josh Foley
Reviews 1
Just purchased a 1100 dollar pool and first time I...
Just purchased a 1100 dollar pool and first time I fill it up a seam leaks on it. Cant get ahold of this company poor service so far will update if it gets better
Patty Redder
Reviews 1
Would NOT recommend this company. I bought a Sauna...
Would NOT recommend this company. I bought a Sauna from them and it arrived broken. Have spent the last two months trying to get a refund. They offer a full no questions asked return policy. All a lie. They have ignored all my attempts to return a broken product. Buyer Beware
Melissa Smith
Reviews 1
Do not buy these products. Customer service is no...
Do not buy these products. Customer service is nonexistant. No one ever answers the phone. I bought my pump through Home Depot, it only lasted 7 months. Unable to search parts online, or get a person to process the warranty. I suppose you get what you pay for... and this is garbage.
Dan Peterson
Reviews 1
One star is way to many. I have called 8 times lea...
One star is way to many. I have called 8 times leaving message, phone number for 3 weeks. Nothing nada. Ordered a hammock and is missing 4 of the flipping poles for assembly! What a joke of a company.....
Ahmed Ahmed-Yahia
Reviews 1
I bought a 24 foot above ground pool cover and aft...
I bought a 24 foot above ground pool cover and after I put the cover over the pool and the ran the cable trough it; I ran the ends of the cable rhrough the winch and started tightening the cable. After a couple of turns, the winch fall apart (so cheaply made see pictures). I tried contacting Blue Wa...
David Polidi
Reviews 1
Terrible, terrible company to deal with. Ordered s...
Terrible, terrible company to deal with. Ordered something 3 weeks ago, and it is still "pending." As with other people here, I tried to call, and no one picks up the phone. They don't respond. I am not buying anything else from this company-- they have lost my business!!!!
David Hazen
Reviews 1
Three reasons to run away. THEY DO NOT STAND BEH...
Three reasons to run away. THEY DO NOT STAND BEHIND THEIR WARRANTY . My pool track holder completely rusted out in the 2nd year. It cost me $500 to fix. Blue Wave would not even answer my warranty request to get new parts. 2ND REASON. 90% OF THEY TOME THEY DO NOT ANSWER THEIR PHONE OR RESPOND T...
Michelle Salazar
Reviews 1
If I could give 0 stars I would..i purchased a poo...
If I could give 0 stars I would..i purchased a pool through Lowes over 30 days ago. No update..Noone answers the phone or returns calls, emails from this company...DO NOT WASTE YOUR TIME OR MONEY buying from the company..Lowes has been great about trying to get an update on where my pool is..
Rich LaRouche
Reviews 1
I've been trying to get a faulty sand filter warra...
I've been trying to get a faulty sand filter warranty replacement.. no one answers the phone. Supposedly shipped out.. no tracking no email response...
I will not ever buy another product from them. 2500 dollar pool came with a torn liner.. couldn't get that warranted so I had to patch myself.. n...
David Bosch
Reviews 1
I ordered the driftwood multi--game table and it a...
I ordered the driftwood multi--game table and it arrived pretty beat from shipping. I dialed up their customer service and they got me taken care. The replacement came within a week. My grandkids loves it.
Carl Glowacki
Reviews 1
There should be a NO STAR CHOICE! This place is ho...
There should be a NO STAR CHOICE! This place is horrible to deal with to say the very least when it comes to them honoring the warranty that comes with their products! If Blue Wave Products makes good on their warranty or contacts me, I'll update my post to reflect it. Thank you for reading and God...
Amanda Piatt
Reviews 1
My husband and I purchased our pool in April of 20...
My husband and I purchased our pool in April of 2014 and installed it in June of 2014. We have taken excellent care of our pool over the past few years, but on July 4th of 2018 our pool wall collapsed pulling my husband and daughter out of it. My husband suffered from a head injury and scratches be...
M Graves
Reviews 1
I am not even sure this company is still in busine...
I am not even sure this company is still in business. I have a pump and filter combo from them. Pump quit within a month and now the top of the filter is cracking and leaking. They won't answer emails or phone calls. I would not buy anything from them!!!!
Tracylin Herbers
Reviews 1
If I could give them zero stars I would. We ordere...
If I could give them zero stars I would. We ordered the island umbrella which broke in less than a month. It was 1,000 through Amazon which gave them good reviews. Well, that's a lie because we've been trying to contact them for over a month. Either no one answers or they say someone from customer ...
e l
Reviews 1
Where to begin with this company. We purchased a ...
Where to begin with this company. We purchased a infrared sauna that was through them. The Whole front door panel was cracked. Finally got that replaced after a process and begging. Put things together and when you turn lights on the blue tooth speakers create a loud humming noise Solution tu...
Randi Bowman
Reviews 1
Ordered an Umbrella from them that was supposed to...
Ordered an Umbrella from them that was supposed to come with the base. I received the Umbrella, but never received the base. I tried calling and emailing them with no response back!! I loved the Umbrella and didn't want to return it, so I just bought another base! Now after only 3 months, the lights...
tiffany harrison
Reviews 1
Purchases a pool put it up and hauled water in and...
Purchases a pool put it up and hauled water in and pool had a hole... called and left message after message to never get a return call. Has to purchase a new liner elsewhere. Will never buy this product again waste of 1400.00
Amy Miller
Reviews 1
I don t normally leave reviews but how is this bus...
I don t normally leave reviews but how is this business still going??!! We ordered a pool cover and we received it but it was missing parts and directions. I have called multiple times leaving messages and emailed as well with NO response. Terrible customer service!!! Do not order from them!!!
Chris Godwin
Reviews 1
Bought a $3100 sauna and it worked for 2 weeks and...
Bought a $3100 sauna and it worked for 2 weeks and now it just doesn t work anymore . I ve went to Lowe s for help they are a waste of time , this place doesn t even answer the phone or return my messages . What an abomination. Don t do business with Lowe s or this company .
Carlo Lopez
Reviews 1
They treat employees very badly and fire without j...
They treat employees very badly and fire without justification
Dennis Baker
Reviews 1
Customer Service is very,very poor. After many att...
Customer Service is very,very poor. After many attempts by phone, email, etc, I can't get any kind response. I would avoid doing any business with this company. You will probably be very disappointed.
Bryan Wethington
Reviews 1
Great products at affordable prices. Quality peopl...
Great products at affordable prices. Quality people to work with.
Maria Flores
Reviews 1
Do NOTTTTT buy from this company! They sell other ...
Do NOTTTTT buy from this company! They sell other products on Amazon, Ebay and Walmart. They are scammers. They advertise nice products but will send you parts and when you try to contact them, they don't answer! Worse company out there. Don't buy anything from them. We bought $4000 pools and they ...
Danny Harris
Reviews 1
I had the pleasure to talk with Sarah this morning...
I had the pleasure to talk with Sarah this morning. I ordered a 12 year winter cover for my pool and they accidently sent me a 8 year this is why only 4 stars instead of 5. Sarah immediately upon talking to me is sending me a 15 year cover. 5 stars for Sarah. We all make mistakes and for her to ...
Carey Creek
Reviews 1
So I ordered an arcade basket ball goal for my son...
So I ordered an arcade basket ball goal for my sons birthday I ordered it on 11/12/2020 and his 8th birthday was on the 19th he s still waiting on his package they didn t even ship out until the 18th when is should have been delivered on the 17th. I ordered from Home Depot who apparently use this ma...
Machelle Swider
Reviews 1
My cousin stacia Allen bought a pool worth over $2...
My cousin stacia Allen bought a pool worth over $2,000 and when she received it, it was damaged and the company refuses to make it right! That is not how to run a business!!! And we will make sure people know so they don t get ripped off
Lori Fetherolf
Reviews 1
I have emailed them 3 times, which they told me to...
I have emailed them 3 times, which they told me to do and I have yet to get a response. All I am asking for is a replacement part for a dome hockey table that I have not been able to use since buying it online in early November. I am currently on the phone with them and have been on hold for 54 mi...
Robin Summers
Reviews 1
Received 2 aqua cell foam saddles as gifts, Christ...
Received 2 aqua cell foam saddles as gifts, Christmas of 2015. Used maybe 12 times, since then. One of them broke in half. When I called customer service, l was informed they have a 1 yr warranty, and since we were outside of that 1 yr, I would have to purchase another one, if I wanted to replace it...
Louis R
Reviews 1
Ordered a $2,500 pool over 2 weeks ago. I ve gott...
Ordered a $2,500 pool over 2 weeks ago. I ve gotten no updates, no current status, the contact Michael Lawler is not available by phone, he doesn t return voice mails, the customer support number rings for at least 20 minutes with no answer. Save your money and and frustration and take your busine...
Richard S.
Reviews 1
At a total loss with this company. Ordered an item...
At a total loss with this company. Ordered an item and received the wrong one 3 times!! After going back and forth on several occasions, I finally got them to send me the correct item. The item was to be sent to me overnight. However, they sent to me via ups ground. By the time I get it, the item w...
Kev Wood
Reviews 1
I ordered a 3 person sauna through Home Depot. Un...
I ordered a 3 person sauna through Home Depot. Unfortunately it arrive with the main glass door shattered. I've called numerous times to their toll free number with no answer, no messaging and of course no resolution.
On a scale of 1 to 5 - customer support is a ZERO, very disappointing.
Rebecca Scott
Reviews 1
Ordered a 'set' of 4 cantilever umbrella weights. ...
Ordered a 'set' of 4 cantilever umbrella weights. Only received 2 from the set... have called and left 2 messages, multiple emails to their customer service and even their warranty email accounts. No response! RIDICULOUS!!! Their customer service is non-existent! Will NOT order from them again!!
Brittany Rivera
Reviews 1
Wish I read reviews before purchasing a filter pum...
Wish I read reviews before purchasing a filter pump for my pool.We have had it a little over a month and it just stopped working.As stated in other reviews no email responses and no phones are answered I legit just keep my phone on speaker praying for an answer.My chiweenie take daily swims and hasn...
Larry Lettera
Reviews 1
I purchased a 10 foot Santiago Cantilever Umbrella...
I purchased a 10 foot Santiago Cantilever Umbrella with base for use by my pool and patio. The umbrella oscillates left and right as well as up and down in the most minimum wind causing a hazardous situation for anyone sitting or standing in the vicinity. I asked the company for a refund as I feel...
Tennessee Momma
Reviews 1
Ordered a Pool through Lowe's for delivery to my h...
Ordered a Pool through Lowe's for delivery to my house and it has not come ...very disappointed
Matt B
Reviews 1
Will not return calls. Ordered product 8 days ago ...
Will not return calls. Ordered product 8 days ago and has not shipped order yet.
Dogs Bay Inc.
Reviews 1
We ordered a pool cover through Amazon and the cov...
We ordered a pool cover through Amazon and the cover split on the seam the first year we used it. Contacted Blue Wave for our "12 year Warranty," got the run around for 4 weeks and gave up. Very disappointed in their horrible customer service and faulty product :(