Bill Jacobs BMW

4.8 · 140 reviews
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Scott van Slee
Reviews 1
2020-12-23 22:19

Though I didn't buy a car from here, it was not be...

Though I didn't buy a car from here, it was not because of anything or anyone bad! I test drove a used X3 with Nick and he was amazing! I loved the car and he was super cool and straightforward and nice. Clean place, great selection of all vehicles! I ended up sticking with a new jeep grand cheroke...

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allie platt
Reviews 1
2020-12-21 13:49

Went in for the winter inspection for the X3 and r...

Went in for the winter inspection for the X3 and received great service from Mike Collins. I m a total auto nerd so getting to walk under the car as it was on the lift and really survey every part of the vehicle from the exhaust to break calipers to the rear differential was not only informative bu...

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larry manning
Reviews 1
2020-12-19 11:50

I went to Bill Jacobs BMW in Naperville Il. The c...

I went to Bill Jacobs BMW in Naperville Il. The customer service was fantastic as always. I took my vehicle for service and my service representative John Stout went above and beyond to offer me good service. He also checked periodically to assure I was comfortable and made my experience super e...

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Nilam Patel
Reviews 1
2020-12-15 02:13

Seamless service department ! White glove all the ...

Seamless service department ! White glove all the way, no hiccups. My sales representative even covered a detail of my car. Goes to show that true salesmanship is still around! Kuddos to the entire team & special shoutout to sales rep

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Aimee Wills
Reviews 1
2020-12-14 18:09

We had such a fantastic experience at Bill Jacobs....

We had such a fantastic experience at Bill Jacobs. David was awesome! The atmosphere was relaxed and there was no pressure. We were presented with a more than fair price which made any negotiation non existent. By far, the easiest car buying experience we ve had. Don t hesitate to go see David!

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Mike dai
Reviews 1
2020-12-12 22:15

Just got my first ever BMW from Bill Jacobs BMW, g...

Just got my first ever BMW from Bill Jacobs BMW, great great service here. Worked with Nick Pandola and he is great. Nice man, very knowledgeable, and gave us a great deal on my 2021 X3. They explained everything from price breakdown to all the features in my new car. It s so easy to work with them....

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Sandie Garza
Reviews 1
2020-12-06 08:12

Bad experience! When it comes to car shopping you ...

Bad experience! When it comes to car shopping you have many options. You can come across a good deal at more than one place. What differs and sets one dealership apart from another is your overall experience as a customer. Sadly this was not my case. I purchased a vehicle in March and still have not...

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Mason Medina
Reviews 1
2020-12-04 07:23

Bought my first BMW from them in 2014. Had a great...

Bought my first BMW from them in 2014. Had a great experience over the years, great customer service, and the best service center. I even drove from downtown Chicago for any service for the last 5 years. Went back last month to test drive an X5 and service continues to be the best.

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Ahmad Noroozi
Reviews 1
2020-12-03 22:51

Own a 2013 M3 first time servicing at Bill Jacobs ...

Own a 2013 M3 first time servicing at Bill Jacobs BMW. My service advisor John Stout was very friendly and took the time to explain all the service items recommended. My car was lifted so I could see under the car with a technician. No other BMW dealership I have been to has done that before. John e...

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Thomas Wujek
Reviews 1
2020-11-16 14:02

The Bill Jacobs BMW did another great job with my ...

The Bill Jacobs BMW did another great job with my service experience. A big shout out to Jeff Hulsebus for coordinating my service and keeping me in the loop with timely communication and options for my consideration. An overall 5 star experience!

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Justin Kramer
Reviews 1
2020-11-11 22:19

My email to the Sales Manager at Bill Jacobs BMW s...

My email to the Sales Manager at Bill Jacobs BMW says everything you need to know.

Hi Mike,

I m contacting you regarding my shopping experience with the Bill Jacobs BMW dealership. To say I am/was underwhelmed would be a massive understatement. After reading about what experiencing the Bill ...

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Quan Qi
Reviews 1
2020-11-02 06:38

I highly recommend this dealership for all your ne...

I highly recommend this dealership for all your needs BMW. Harry was knowledgeable, patient and passionate to work with us getting a great deal. The buying experience was super smooth, hassle free and no dealership dramas. Highly recommended! Kudos to Harry !

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Jah Almighty
Reviews 1
2020-10-15 15:55

Jeff is the best service advisor at Bill Jacobs BM...

Jeff is the best service advisor at Bill Jacobs BMW. He has been advising me regarding my BMW X6 for over 5 years now. He is reliable and keeps his customers well informed regarding any services they are receiving at the service shop.

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Dan Zanca
Reviews 1
2020-10-08 08:26

Great dealership, long time customer. Nick Pandola...

Great dealership, long time customer. Nick Pandola is a true gentleman, extremely helpful and always striving to work with me. I've got quite a few cars from him, he made my experience more pleasant and never pressured into the sale. Highly, highly recommended him if you are in the market for a good...

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Shushrutha
Reviews 1
2020-10-07 21:20

Me and my husband got our first ever BMW from Bill...

Me and my husband got our first ever BMW from Bill Jacobs for this New Year. David helped us in making this happen with his great service and and gave us the best deal on BMW X3 2021. I really liked the way he made us feel comfortable and sharing his knowledge he gained. The staff explained us all ...

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Rich G
Reviews 1
2020-10-03 08:56

Took delivery of a 2021 X5 last week and worked wi...

Took delivery of a 2021 X5 last week and worked with Shaun Patterson. Shaun was friendly and very knowledgeable in answering all my questions during the sales and deliver process. Would definitely ask for him again on the purchase of my next car!! Also, I have been servicing my 2014 355, which I re...

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Monica Tanquilut
Reviews 1
2020-10-02 22:39

What a great experience!

What a great experience!
Thanks to John and his team!
everyone was so friendly and informative through the entire service process. I m impressed and will return for sure!!

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Mark McFarlane
Reviews 1
2020-09-20 17:39

I am a loyal BMW owner and the reason I keep comin...

I am a loyal BMW owner and the reason I keep coming back Is my service advisor Mike Collins. When you call for service don t just let them assign you an advisor. Build a relationship with your advisor and make sure you ask for Mike

11/30/2020. Just spoke with Mike about an issue I was having wit...

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No Access
Reviews 1
2020-09-15 19:10

Beautiful show room large inventory , my friend sh...

Beautiful show room large inventory , my friend shared her sales contact Nick Pandora with me , car shopping is a headache, to make it simple , tell your sales what you are looking for , he should do the job for you.
I like to deal with friendly sales person regardless you purchase or not. I give ...

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Benjamin Mahoney
Reviews 1
2020-09-08 21:05

I wanted to take the time to write a review for th...

I wanted to take the time to write a review for the dealership because they did a wonderful job in working with me to find a specific car and more importantly were extremely, friendly, responsive and helpful. I worked with Mike Alder originally who was great and then mostly with Khalil Guisse. Khal...

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j will
Reviews 1
2020-09-07 23:51

I'm an avid purchaser of cars maybe every 3-4 year...

I'm an avid purchaser of cars maybe every 3-4 years. My first time at a BMW dealership. I was represented by Khalil. I must say one of the most positive, easy going, down to earth, salesman I've ever worked with. Not only did he get the right numbers for me. But he also took care of any small ...

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Amy Fritsch
Reviews 1
2020-09-06 16:09

I had service done on my car, thought it would be ...

I had service done on my car, thought it would be a nightmare - Mike Collins took care of me. Excellent knowledge in service. Mike went above and beyond, not only to help with my mechanical issue, but also to answer my questions and put my mind at ease. An employee like that is what will keep me co...

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Daniel Shepherd
Reviews 1
2020-09-05 01:40

The service I received from the Bill Jacobs BMW de...

The service I received from the Bill Jacobs BMW dealership was nothing short of fantastic.
The client advisor (Craig) I had the pleasure of working with was truly phenomenal and set the standard for customer service.
Every part of the car buying experience was simple, efficient and very exceptiona...

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Alexis McEwen
Reviews 1
2020-09-05 01:02

I had the best car buying experience from this dea...

I had the best car buying experience from this dealership. Harry and Mark were absolutely fantastic. Both were personable, accommodating, and worked with me to get the best price for my trade in and new vehicle. I was presently surprised considering I purchased a Ford and not a BMW. I will be return...

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Trevor Sibby
Reviews 1
2020-09-04 04:46

The service here is top tier. Dean, worked with me...

The service here is top tier. Dean, worked with me on getting my car diagnosis. They told me every thing that was wrong. Which to my surprise wasn t much. They gave me the confidence in the great standing of my car. Dean and the guy over at Bill Jacob s BMW are the best!

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Nicholas Hill
Reviews 1
2020-09-02 10:12

I recommend this location to anyone interested in ...

I recommend this location to anyone interested in a new car. I ve never been in and out of a car lot so fast. I worked with Jose, who was polite, knowledgeable, and easy to deal with. I knew exactly what I wanted, and he didn t pressure to look elsewhere or at a different vehicle. The manager also c...

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Jaclyn Morgan
Reviews 1
2020-08-28 11:44

If you re looking for a BMW go there right now and...

If you re looking for a BMW go there right now and ask for Shaun Patterson! I have bought many new cars and have never never been treated with more respect. I got a fair deal and never felt like I was being cheated. Shaun worked with me on every aspect of the car buying experience to the point it wa...

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Neil Gissler
Reviews 1
2020-08-25 05:09

I recently purchased a new SUV and had great exper...

I recently purchased a new SUV and had great experience working with the team at Bill Jacobs. The entire team, but especially Josh and Mike, were fantastic to work with and made the buying process as quick and simple as it could be. They also took lots of extra precautions during the Covid-19 era ...

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Angelika Mazur
Reviews 1
2020-08-24 23:03

Had such a great experience at Bill Jacobs BMW. It...

Had such a great experience at Bill Jacobs BMW. It started out a little rough but Terry Mancuso and David Reynoso made up for it when they took over! David and Terry are AWESOME! I would strongly recommend working with David if you go to this dealership to get a new car. He was just so great. Terry ...

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Crystal Bautista
Reviews 1
2020-08-21 07:09

I have been coming here for service for 3 years, a...

I have been coming here for service for 3 years, and although I have had a good experience with each service member I have worked with, Dean Klementzos went above and beyond yesterday at my appointment. He answered all my questions, and took the time to not only explain things to me, but also show ...

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Chris Kim
Reviews 1
2020-08-17 13:44

Purchased a BMW X6 with full premium warranty. The...

Purchased a BMW X6 with full premium warranty. The issue is that I brought my car in for repair for my rims and I had an issue with a ding on my car. Told Mo Ali from service exactly what I wanted and he told me no problem. I come home and realize there is a scratch on my bottom bumper. I asked to i...

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Andrew Wroble
Reviews 1
2020-08-14 18:00

I took me 2014 BMW 328i XDrive in for service and ...

I took me 2014 BMW 328i XDrive in for service and Mike Collins took care of me when I needed to get my car serviced. He was very thorough in explaining to me what they were doing to my car, especially since I am a college student and unfamiliar with servicing vehicles. I would recommended speaking t...

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Lauri Etter
Reviews 1
2020-08-08 10:48

I purchased a used 435i from Bill Jacob's two year...

I purchased a used 435i from Bill Jacob's two years ago. I have been very happy with the vehicle and with the service at this dealership. My service advisor Dean always does a great job. He is very knowledgeable and takes the time to explain what needs to be done and answers all my questions. He al...

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Ad Malik
Reviews 1
2020-08-08 00:41

I recently leased an 8 series from Bill Jacobs BMW...

I recently leased an 8 series from Bill Jacobs BMW. I had the utmost pleasure of working with Shaun Patterson and Mike Alder. They are both really easy to work with and I was able to finalize a deal over email before setting foot in the dealership. Everything was as promised when it came time to sig...

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Munir Haleem
Reviews 1
2020-08-03 17:33

I just bought a 2014 BMW M235i from Nicholas Pando...

I just bought a 2014 BMW M235i from Nicholas Pandola. He went above and beyond throughout the whole process from answering all of my questions to working out a deal. Would definitely recommend him to anyone looking to purchase a car!

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Jeff Burns
Reviews 1
2020-08-02 23:29

Great service experience. Well explained what need...

Great service experience. Well explained what needed to be completed and with no pressure or up-sell. I worked with Jeff Hulsebus and he was extremely knowledgeable of the required service and any other areas that needed to be addressed. I appreciate his expertise, responsiveness and focus on the c...

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Zaina Faraj
Reviews 1
2020-08-02 22:08

Harry & Mark we re very nice and friendly. Helped ...

Harry & Mark we re very nice and friendly. Helped me out with answering a few questions and also informed me that I wouldn t be turned away if things didn t go as planned! Can t wait to see what happens in the next step! Highly recommend!!

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mike kowal
Reviews 1
2020-08-01 04:19

Purchased my wife's X5 from Mark Graffagna and

Purchased my wife's X5 from Mark Graffagna and
Mike Alder. I have bought way to many cars in the past and this was one of my top experiences from a dealership. Pricing was competitive and the dreaded financing was simple- no pressure and fast. They also spent time with me to make sure we underst...

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Bonnie S
Reviews 1
2020-07-28 05:18

I love this dealership! I know my vehicle is alway...

I love this dealership! I know my vehicle is always taken care of here. My service advisor John Stout makes sure all my needs are met and explains everything thoroughly. Rest assured you and your vehicle will be in good hands with John! Definitely recommend!

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Chip Jessopp
Reviews 1
2020-07-28 02:34

Great service experience! Jeff took the time to wa...

Great service experience! Jeff took the time to walk through the vehicle inspection, point out things that should be addressed immediately as well as what s on the horizon to manage expectations. More importantly he identified what was and was not covered by ext warranty. Overall very professional a...

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Ninas Cherry
Reviews 1
2020-07-26 13:21

Josh was a very knowledgeable salesman. Been in co...

Josh was a very knowledgeable salesman. Been in contact with him on & off for my first ever BMW. I am very happy with my purchase although I was thinking of another model my final choice was based on size, fit & comfort. I m still coming down off this dream of owning a BMW.

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Matt Bohlman
Reviews 1
2020-07-22 13:09

Recently had some routine maintenance (and winter ...

Recently had some routine maintenance (and winter tires) done on my M2 and Bill Jacobs BMW went above and beyond. Mike Collins in service answered all of my questions, provided a loaner, and my car was ready for pickup ahead of schedule. Even though it's a bit of a drive from my house, I'll continue...

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Xiaoqi Wang
Reviews 1
2020-07-18 14:41

I keep to drive my current BMW mainly because I ha...

I keep to drive my current BMW mainly because I have my car specialist, Jeff Hulsebus, in Bill Jacobs BMW naperville, always provided 5 star service and even beyond to help me maintaining my car in an excellent condition. Thank you Jeff

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Arman Shokouhi Rad
Reviews 1
2020-07-15 02:21

I purchased my first BMW ever from Bill Jacobs BMW...

I purchased my first BMW ever from Bill Jacobs BMW and the experience so far has been nothing but perfect and fantastic!

Not only the sales, but service as well which is a huge plus as service visits are usually not a good time for anyone. My service advisor Jacob has always been super nice and a...

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Joe Nobody
Reviews 1
2020-07-13 09:04

Not a pleasant experience.

Not a pleasant experience.
They are truly a cliche for a used car salesman. From the salesman insisting on knowing how much I can afforded per month before they even show me a car to the fast talking finance guy who keeps pushing extended warranties no matter how many times I tell them I m not inte...

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Bernie Bronsink
Reviews 1
2020-07-08 02:34

My wife and I came looking for a loaded 2020 X7 at...

My wife and I came looking for a loaded 2020 X7 at 6pm their salesman Josh helped us, they didn t have what we wanted in a 2020 but worked a fair deal on a 2021 which is loaded with all the options. We completed the deal the same night and are very pleased with everything. Go see Josh he will take ...

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Courtney Perry
Reviews 1
2020-07-03 04:13

I HATE car shopping but my experience at this deal...

I HATE car shopping but my experience at this dealership from start to finish was amazing. Harry was our sales person and he was genuinely nice and not that high-pressure sales guy that you typically see in dealerships. Even our trade-in value was higher than we expected (shh don't tell) which has n...

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Jon Burbridge
Reviews 1
2020-07-02 08:29

BMW of Naperville has given me nothing but excepti...

BMW of Naperville has given me nothing but exceptional service. Alex is my Service writer and I couldn't give him more praise or ask for any better! His courteous service and attention to detail couldn't be more appreciated! It is always a pleasure to work with him. Strongly recommend!!!!!

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Catrina Brown
Reviews 1
2020-07-02 07:03

John Stout in service always provides truly except...

John Stout in service always provides truly exceptional service. I would recommend anyone that needs to have their vehicle serviced to request him. He is truly awesome and very courteous, management should be proud to have him part of the team.

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Tannie Benson
Reviews 1
2020-06-27 01:26

This was our first BMW purchase... Nicholas Pandol...

This was our first BMW purchase... Nicholas Pandola helped us out. He was able to get us into our dream vehicle... a BMW X5. I love it!! It drives like a dream. We would definitely recommend this dealership!! They treated us well and we ll be back for our future purchases :)

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Michael Brezette
Reviews 1
2020-06-25 09:07

We purchased our new BMW from Bill Jacobs and were...

We purchased our new BMW from Bill Jacobs and were very pleased with the entire process. As a previous owner of a BMW, we already were convinced of the quality of their vehicle. Working with their staff, and especially with our sales representative , Josh, was very pleasant. We were never pressur...

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Michael Dudiak
Reviews 1
2020-06-18 10:34

I couldn't be happier with my experience at Bill J...

I couldn't be happier with my experience at Bill Jacobs BMW. Brian, my Client Advisor was attentive to my needs and worked over multiple days and scenarios to help my find exactly the vehicle I was looking for. From Brian to the service department and finance team my experience was consistent and ...

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Mike Ewanic
Reviews 1
2020-06-15 12:34

Outstanding! Craig was an incredible sales associa...

Outstanding! Craig was an incredible sales associate and made the experience completely enjoyable and efficient; he was very knowledgeable about the product answering all my questions. The entire leasing process was under one hour for me . I highly recommend and have every intention of leasing next ...

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Alex Rico
Reviews 1
2020-06-13 15:55

Recently had my M3 towed in for service due to a ...

Recently had my M3 towed in for service due to a punctured fuel tank and muffler. Unfortunately, my car was scratched by one of their techs in the process of bringing my car into the shop. I understand mistakes happen. Alex Flinn immediately notified me and had my car sent to a 3rd party body shop,...

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Rocco DeCarlo
Reviews 1
2020-06-09 18:05

I saw my service advisor Dean at my appointed tim...

I saw my service advisor Dean at my appointed time. He asked me about my car in his office and than I sat down in the waiting area. My car was finished in a timely manner, it was washed and vacuumed. I tell everyone how pleased I am to have bought and service my car at Bill Jacobs BMW.

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Jennifer Drohan
Reviews 1
2020-06-08 22:03

5 stars for sure. This was our first visit, Jeff ...

5 stars for sure. This was our first visit, Jeff and his team Walked us through the entire process and made sure we had a seamless experience. Extremely impressed and very happy with the end result for our car and will continue to use this dealership for all of our service needs.

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James Shields
Reviews 1
2020-06-08 07:38

I have been in the dealership twice in the past 6 ...

I have been in the dealership twice in the past 6 months, for different issues, and both times have been helped by John Stout. John has been outstanding in terms of communicating what is going on, getting me set up with a loaner when needed, and just overall being helpful!

I did not buy at Bill ...

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Tiffany Kogen
Reviews 1
2020-05-27 10:52

John Stout provided the most unbelievable service ...

John Stout provided the most unbelievable service experience. I ve been a BMW driver since 1994. I ve had at least 8 different cars. I mostly reside in New York. I ve never gotten the care, consideration and unparalleled service I ve experienced with John in any other dealership.

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Sally Smith
Reviews 1
2020-05-26 19:11

I have been a customer of Bill Jacobs for many yea...

I have been a customer of Bill Jacobs for many years always had good service from them. When I was ready to buy another BMW I went to them again. I had a couple of issues on the new purchased car.
I was pleasantly surprised when Dan in finance was able to help me. He went above and beyond getting ...

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Herb Hammons
Reviews 1
2020-05-21 15:13

This place never fails to disappoint. At least the...

This place never fails to disappoint. At least they re consistent they re always terrible. Showed up early for service appointment yet still took over a half an hour before I ever got out of there. If you want to buy a BMW and I wouldn t recommend that I would recommend you find another dealership. ...

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Dan Hintzman
Reviews 1
2020-05-20 13:21

Harry truly made our first BMW purchase one to rem...

Harry truly made our first BMW purchase one to remember. He was extremely flexible and even came in on his off day to finalize our purchase. He made our 4 hour round trip drive to pick up this car was well worth it.

I would recommend this dealer, and specifically Harry in sales to anyone after ou...

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Tony Whittenhall
Reviews 1
2020-05-19 00:44

The techs were knowledgeable and helpful in gettin...

The techs were knowledgeable and helpful in getting my 340 back on the road. Jeff, my service advisor, was clear and concise about what was being done by the team. He took the extra steps to make sure I was comfortable with what was being done at all times.

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sonny pittman
Reviews 1
2020-05-08 17:48

This is my 1st BMW and I am surprisingly impressed...

This is my 1st BMW and I am surprisingly impressed by the knowledgeable, attentive and professional service I have experienced at Bill Jacobs. My Service Advisor Dean and the entire staff have been more than helpful going above and beyond to assist me with my transition to the BMW family.

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Samir Patel
Reviews 1
2020-05-07 03:24

My family and I recently purchased multiple cars f...

My family and I recently purchased multiple cars from Bill Jacobs and we could not be more pleased with the service and attention to detail that was given to our order. I want to give a special thanks to Harry Gianos and Mike Alder for there unrivaled customer service. They took care of everything...

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Slav Kucherko
Reviews 1
2020-05-07 01:32

Always a smooth and pleasant experience at Bill Ja...

Always a smooth and pleasant experience at Bill Jacobs BMW. John Stout is my service advisor and he ll listen to all of your concerns, takes the time to answer questions, and makes sure you re well taken care of. Highly recommend!

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Jenna Windt
Reviews 1
2020-05-06 23:56

I cannot say enough wonderful things about Dean in...

I cannot say enough wonderful things about Dean in the Service Dept. He was so patient with me as I explained some recent trouble I had been having with my car. He had a service technician quickly look to advise us of the potential problem. After this conversation, Dean scheduled me to take a loa...

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BABUMOTORWERKS
Reviews 1
2020-05-06 07:17

I always have a great experience bringing my car h...

I always have a great experience bringing my car here for service. They have an outstanding staff and Dean is my Personal Service Advisor. He has helped me every time I've came in here and I'm very happy with my experience at Bill Jacobs Bmw.

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William Lenz
Reviews 1
2020-05-06 03:47

Great experience from start to finish. Josh Schne...

Great experience from start to finish. Josh Schneider is top notch and Mike Adler runs a great operation. Low pressure, no hassles and no surprises. Josh is a straight shooter and made the process painless. After some much lesser experiences at other dealerships, Bill Jacobs is now my go to de...

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Ivan Torrico
Reviews 1
2020-04-28 14:27

First time service for me for the x3. The experi...

First time service for me for the x3. The experience simply could not have been better. We have two other premium brands at home, and have had many others in the past. This is the first time that any of the dealers, including you guys 10 years sgo, included going into the garage and raising the...

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P S.
Reviews 1
2020-04-10 11:12

I flew in from Florida to purchase a car from Bill...

I flew in from Florida to purchase a car from Bill Jacob BMW dealership and have it shipped back to Florida. Harry is very helpful and he made me feel very welcomed, the process was easy and he kept me busy while we waited for the financial department to get the paperwork done. Thank you Harry for h...

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