Big Fish Games

3.7 · 37 reviews
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Brigitte Stone
Reviews 1
2020-09-23 15:31

HORRIBLE customer service. If you cancel they will...

HORRIBLE customer service. If you cancel they will still charge your card every month, as they are charging mine for a game we could not even download months ago! The receptionist RUDELY hung up on me. They keep referring you to email them or try canceling online. DOES NOT WORK.

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Daniel Cote
Reviews 1
2020-08-24 05:05

I would have written a much more favorable review ...

I would have written a much more favorable review days ago.

I've been a loyal Big Fish customer for over 10 years. Always had excellent customer service for most of my membership. Won't bore you with details of my recent customer (dis)service experience other than to say that it isn't what it use...

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Pamela Pitstop
Reviews 1
2020-06-28 01:10

for the past two years I have written and asked fo...

for the past two years I have written and asked for a password reset, each time they tell me to do the same thing I have been doing but to no avail. I have emailed a copy of the response I get when I try to create a new account because the old one will not let me reset, so doing this it reads that ...

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Thomas de gowin
Reviews 1
2020-06-27 12:54

I have purchased 4 video games from this company a...

I have purchased 4 video games from this company and I cannot use any of them! I have tried to cooperate with their instructions by sending my requests in email format since you cannot speak with them at any time; each time I have sent my request in email I have repeatedly asked for help with my pu...

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Stephanie Ortiz
Reviews 1
2020-02-27 05:39

The "director of marketing" stole my sons drawing ...

The "director of marketing" stole my sons drawing and used them in their newest game, Evermerge. I have it on record that he was given credit but then removed because the director of marketing was dumped by the father of my children. She promised a trust with $300k. I would love to speak to someone ...

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Shawn Getchell
Reviews 1
2020-01-20 11:27

Big fish has problems with there casino app for ap...

Big fish has problems with there casino app for apple when you hit a jackpot it will not give it to you and do a crash and restart the app and when you send a ticket in they say it had to be your connection to our server kind of funny how it only happens when a jackpot is won don t do any business w...

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Kristin Neal
Reviews 1
2020-01-06 09:17

HORRIBLE customer service....will not reach out to...

HORRIBLE customer service....will not reach out to its customers. I am not the only one that feels this way. They will lose my business if I cannot speak with someone to get this rectified. I cannot access my account or games I previously purchased.

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