The best outdoor clothing brand. Amazing customer service, offering free repairs and replacements on warranty for problems such as zipper, delam, etc. Albeit the high-end price tag, you know it will be a lifetime investment on a quality product, well designed and constructed, using the best material...
My ski jacket is in for repair the second time, this time because of my own fault. The first time it was in, the zipper wouldn't work, and while it was in for repair they noted a tear in the back and repaired it at the same time. This is the reason for buying products like this with a lifetime warra...
Arc'teryx seems like a really good quality garment manufacturer, but the people in modeling seem really grumpy with bad hair styles, especially men.
The models don't smile or they are told not to smile. The garments are way over priced, but then again the company is in Canada. I guess I'll stick ...
Katie is awesome! She was super helpful when I had to send my bag in for repair. She never sounded annoyed when I called her to get updates on my bag (which was a lot). And she got the bag to me in time for my next trip which was a tight schedule. 5 huge gold stars for Katie.
For such expensive products they use UPS instead of canada post... there have been many cases of stolen packaged goods and yet arc'teryx just dont care....
Really good products. At the same time returns & repairs are such a hassle and they don't stand by their quality in my honest opinion. It takes weeks to ship them returns (send to US then internal transport to Canada) then it takes another month until you even hear back from them. Then they claim it...
Really challenging experience dealing with the warranty department. Speaking to multiple reps - around 5-6, as every time I called back, the original person that I spoke to was unavailable. Every time I speak to a rep, there is a diff. story as to what can be done with inconsistent information. I ...
The arcteryx outlet store. We have got some good bargains here over the years. Staff are helpful and there is plenty of parking.
I am a frequent shopper of your store and usually I have a great experience. But on 08/16/2021 @ 5:37pm I came in to return a pair of shorts I bought. The sales staff was great but the manager was hostile and her attitude was absolutely unacceptable. I have never been so insulted. I was even buying ...