Joseph Brammer Sr.
Reviews 1
They only send nasty bills to me....never monthly ...
They only send nasty bills to me....never monthly cant pay them wont answer phone...called SEVEN times on hold for average of eight minutes...poor
Brett Dixon
Reviews 1
Dont expect to get picked up. They can't even keep...
Dont expect to get picked up. They can't even keep enough trucks and employees to handle the job.
Julie G
Reviews 1
If you like your trash to be picked up at differen...
If you like your trash to be picked up at different times of the day and your trash cans left right in the middle of the road, this is the company for you! They also love to leave your trash lids open so if it s raining or snowing you get a nice buildup.
Virginia Vicent
Reviews 1
To pick was great, the employee working the backen...
To pick was great, the employee working the backend of the waste truck today handle his job with much respect of the customer property keep up the good hard work, much respect , thank you Hunt-field subdivision Charles Town
C McDonald
Reviews 1
Can't log on to the website to pay the bill cuz wh...
Can't log on to the website to pay the bill cuz when u try to register and get the email to start your account it says your not registered. Not to mention they decide when they want to pick up ur trash and when they don't even if you pay the bill!
Greg Gentry
Reviews 1
Worst service ever. The driver literally picked u...
Worst service ever. The driver literally picked up my neighbors recycling & left mine. Talk about not paying attention to details.
Cool kid Vids
Reviews 1
I would give then 0 stars if I could have . Terrib...
I would give then 0 stars if I could have . Terrible service. I m switching service. They charge you but do not pu your garbage. Bad business.
Genevieve Boyle
Reviews 1
sorry to others experiences have been not so favor...
sorry to others experiences have been not so favorable. since I've lived here I've had nothing but very professional and consistent service.
Karen Hayden
Reviews 1
A huge shoutout to Lauren in the customer service ...
A huge shoutout to Lauren in the customer service department. I am the only house on my street which is in a new construction community. Every step of the way she made sure that my trash got picked up. Her willingness to provide me with friendly, courteous customer service is quite refreshing. Thank...
Josh Haza
Reviews 1
Typically a day or two late (or not at all) pickin...
Typically a day or two late (or not at all) picking up trash.
Chris Edwards
Reviews 1
Excellent, excellent service. Have not one compla...
Excellent, excellent service. Have not one complaint in almost 15 years.
Quintin Roggenkamp
Reviews 1
Thieves! If you don't pay your bill on time, late ...
Thieves! If you don't pay your bill on time, late fees are assessed. I get that, but if they don't pick up your trash you still have to pay. I asked the customer service representative why I get charged if I'm out of town and there is nothing for them to pick up. She replied that it is because they ...
M
Reviews 1
They do a good job for my family!
Todd
Reviews 1
They were supposed to deliver my recycling contain...
They were supposed to deliver my recycling container on a Thur with my first pickup Fri. That was good considering I just moved and had a ton of recycling. Got a nice phone call saying the bin wouldn't be delivered until sat due to a vehicle break down. I filled then bin and called to request a pick...
NoWay Thanks
Reviews 1
I am a former customer. Wait until you read why. S...
I am a former customer. Wait until you read why. Several years ago, my trash wasn't picked up and I called the company. After checking, the woman said that it wasn't picked up b/c there was trash not mine at the pick-up. I checked and found a small, kitchen garbage bags with several cat cans and pap...
Joe Neely
Reviews 1
The company is very good about communicating when ...
The company is very good about communicating when pick up days are changed for holidays. Otherwise they always pick up on time except for severe weather, and then it is picked up soon afterward. They also do not abuse my trash cans and leave them standing where I put them.
J Smitty
Reviews 1
They won't notify you if they're unable to pick up...
They won't notify you if they're unable to pick up trash because of snowfall, which means you'll wait until the next week for trash pick up. They will not remove any loose trash in the 90 gallon Apple Valley Waste garbage can they provide you, instead they will let it sit or in my case, scatter it a...
Jay Dee
Reviews 1
Worst trash service I've ever dealt with. They lea...
Worst trash service I've ever dealt with. They leave the lids open so they trash can gets filled with water. They leave the cans out in the street blocking traffic. They spill trash all over the neighborhood and won't pick it up.
These guys just can't do their simple job. Please hire some people ...
bcrich581
Reviews 1
Repeatedly unable to get them on the phone, they p...
Repeatedly unable to get them on the phone, they perpetually screw up the direct regular billing on the service account that I have, and the telephone staff are perpetually clueless and can't give a straight or correct answer. Their website is also down constantly, and the entire organization is ama...
Jamie Hess
Reviews 1
Didn't pick up my trash Thursday getting pretty da...
Didn't pick up my trash Thursday getting pretty damn tired of the run around .I can see why they have bad reviews
Chris C
Reviews 1
We only have recycling service through them, but t...
We only have recycling service through them, but they seem to be fairly decent.
Angela Nicholson
Reviews 1
I scheduled a bulk pickup over two weeks ago. The ...
I scheduled a bulk pickup over two weeks ago. The bulk items are still sitting out there. They picked up neighbors bulk items but left mine. Ladies are nice when I call but cannot help me. I pay for a service and it is not being honored. I do not know what else to do to make them do their job.
**...
Ivan Stoltzfus
Reviews 1
Worst service imaginable. Never picked up on time ...
Worst service imaginable. Never picked up on time and are currently 3 weeks overdue. We called 8 times and still no pick up
Soleil Chiasson
Reviews 1
They say to place the recycling at the curb by 6am...
They say to place the recycling at the curb by 6am. The recycling guy comes flying down our road around 4am and more frequently than not, doesn't pick up our recycling even though we put it out the night before. When I call to ask them to come back to pick it up, they argue with me that he has a cer...
Olivia Madden
Reviews 1
When I call them to complain about the lack of ser...
When I call them to complain about the lack of services we receive, which seems to be the case at least every other month for weeks in a row, I always have the same question. Where else am I asked to pay for services that I DO NOT RECEIVE? None of the other bills I pay each month require me to call ...
Cocoy C
Reviews 1
"We'll take your money, but not your trash" should...
"We'll take your money, but not your trash" should be their company motto. I constantly get skipped and then get told I must have put my trash out late in the morning after the trucks come. Look...I been using this company for a few years now and I know to put my trash out the night before because t...
Justin W
Reviews 1
Never have had an issue with pickups, on time ever...
Never have had an issue with pickups, on time every week.
Steve Pace
Reviews 1
Generally on time and predictable.
Debbie Nielsen
Reviews 1
Surprised to see a number of negative reviews, as ...
Surprised to see a number of negative reviews, as we've had nothing but exceptional service! The guys on the route have been amazing and do a fantastic job... can you image what it must be like on a hot summer day? Whew! My experience with customer service has also been very good - they are knowled...
Maggie Stierle
Reviews 1
They usually don't take all my trash. They pick th...
They usually don't take all my trash. They pick through it and only take some of it.
s payne
Reviews 1
This company is impossible! If I could give fewer ...
This company is impossible! If I could give fewer stars, I would. My trash and recycling are almost never picked up as scheduled. I have to call to make special arrangements almost every week. It takes forever on the phone to get through to customer service. If I had any other option for trash remov...
Jim Charlton
Reviews 1
Very difficult to reach on the phone. Incredibly l...
Very difficult to reach on the phone. Incredibly long wait time on hold.
Recycle Bin I received was much larger than expected. Have tried four times to get them to come and pick it up and take it back. Each time I set it out for pick up on agreed-to day and they never showed. Came home from work ea...
Phyllis Baker
Reviews 1
I am very happy with the service and the price. Th...
I am very happy with the service and the price. They have been very good to deal with and have been very reliable to date. It's great working with a local business.
Nikita Drayton
Reviews 1
We closed on our home Mar 15, 2019 and moved into ...
We closed on our home Mar 15, 2019 and moved into our home on April 1st. It is now May 8th and still no trash can. Our HOA fees pay for this and yet they could care less. Even when asked to put a rush on it due to circumstances, they still claimed it couldn't be done. Ridiculous Apple Valley. Unbel...
Richard Leggett
Reviews 1
Never had a problem. Missed once but when I calle...
Never had a problem. Missed once but when I called they sent a truck over to pick up the trash.
Karin Athanas
Reviews 1
The service itself it fine other than for some rea...
The service itself it fine other than for some reason they won't take glass even though they have a contract with the county to handle the recycling, including glass and the county allows commingling. Maybe they changed that, but if they did, they never notified customers. I still pay the county $36...
Arianna K
Reviews 1
I have used this company for 2 years with so many ...
I have used this company for 2 years with so many instances of them not carrying out the service we pay for. They have skipped their day to pick up trash/recycling more times than I can count, and in order for them to come out and remedy it, we have to consistently threaten them with the Federal Bus...
Tiernan Mendes
Reviews 1
Poor customer service. Non responsive to simple re...
Poor customer service. Non responsive to simple requests associated with covered services like large item pick up, service modification, and anything short of getting their money. Promptly swtiching to Panhandle Dumpsters for higher quality customer care and pick up that more accurately reflects my ...
Denise Ciotti
Reviews 1
Recycling has been great. They take it all and no...
Recycling has been great. They take it all and no issues. The trash is a problem. The collector will not lift the containers so he reaches in and removes only that which is in a bag. If you put in a piece of styrofoam or a empty cup and it's not in a bag, he will not take it. So basically you ...
G Stone
Reviews 1
They tell you yard waste is free pick up, but then...
They tell you yard waste is free pick up, but then they make you pay for (likely non-biodegradable) stickers to put on bags that you have to buy. What a joke. Waste Management picks up yard waste for free and w/o having to buy special bags.
Joe Lint
Reviews 1
The office people are great-every time I've called...
The office people are great-every time I've called they've been curteous and professional. My only complaint that is that they don't inform you if there's going to be a delay in pickup. The field people are not so great. Our garbage is routinely skipped (yes, we pay our bill on time). They reclaimed...
R. Andrews Lang
Reviews 1
Apple Valley is an excellent service & has been fo...
Apple Valley is an excellent service & has been for the six plus years we have used them here in Berkley County. Especially in these difficult times for everyone ( pandemic), their employees do an admirable job in what is a very diificult enviornment. They are always on time, unless prevented by nat...
Adam Dodson
Reviews 1
They leave trash in your can. I'm going to switch ...
They leave trash in your can. I'm going to switch to panhandle
Eric Moore
Reviews 1
Drivers of the trucks race down small wooded roads...
Drivers of the trucks race down small wooded roads. Hit my wife's car last week, almost hit my car today parked at a bus stop. Driver flew up the road going way over the speed limit on a road where kids are running around playing before getting picked up by the bus. Truck 303. Same truck that hit...
Julie Swain
Reviews 1
Their staff is snotty and unhelpful. I paid $350 f...
Their staff is snotty and unhelpful. I paid $350 for a 15 yard dumpster and a couple of weeks later received a $50 fuel charge and a $250 over weight charge. Their billing system is incredibly confusing and they don't know how to explain it themselves.
Walter Dorsett
Reviews 1
I ve been waiting 3 weeks for a bulk pick up it ke...
I ve been waiting 3 weeks for a bulk pick up it keeps getting rescheduled without telling me until I call
Sue Whittaker
Reviews 1
How is this place still in business ? I have been ...
How is this place still in business ? I have been with them 1 year and have already been missed 5 times ..Horrible customer service!!!
james ventixle
Reviews 1
Hit or miss in Martinsburg Ive never had a problem...
Hit or miss in Martinsburg Ive never had a problem with them not picking up my trash however depending on the crew you are stuck with some of them will toss garbage bags in the truck and if trash falls out all over the street they wont pick it up Ive seen plastic bottles fall out of neighboring garb...
John Dabbs
Reviews 1
They skip an entire week of pick up for Christmas ...
They skip an entire week of pick up for Christmas and new years while everyone's trash sits on the block and they get paid. Also the customer service just can't get much worse.
Rebecca Hall
Reviews 1
Absolutely terrible service. Wish I could rate ne...
Absolutely terrible service. Wish I could rate negative score. Need to end their monopoly of service in Jefferson County
Kim Nason
Reviews 1
If I could put zero stars I would. Called today to...
If I could put zero stars I would. Called today to cancel our service after 3 weeks of them refusing to pick up a small crib mattress. Customer service is rude and snarky on the phone. Their trash men drive around with trash streaming out the back of the truck and if you complain about it on Faceboo...
Liz Heart
Reviews 1
Service ok , prices keep changing and I pay for re...
Service ok , prices keep changing and I pay for recycling if I sit cardboard boxes by my can to be recycled pick them up don't throw them in the trash . Really getting tired picking up trash out the yard if you can't take something for recycling that fine please place in the trash can not the middle...
Cathy Ball
Reviews 1
We had the same two men for quite awhile. They al...
We had the same two men for quite awhile. They always smiles and waves at anyone they see. Best is they always stand the barrels up and put the kids on. Not only that they pick up all the trash that may of fallen on he ground or an animal git to it.
John Proctor
Reviews 1
Used AVW for just under 4 months. Had trash/recycl...
Used AVW for just under 4 months. Had trash/recycling missed on several occasions. Their excuse was usually that they had a "new driver." When there are cheaper services available in the area, that is unacceptable. No longer with them. Seems like there is a major disconnect between management and th...
Douglas Martin
Reviews 1
I have only had one problem with them that I can t...
I have only had one problem with them that I can think of and I have been a paying customer for years. A few weeks back they missed picking up trash on our street. I called it in the receptionist was nice and they picked it up the next day. Nevertheless God bless our trash men as they work a smelly ...
Kim N
Reviews 1
Unfortunately we have no other trash service in ou...
Unfortunately we have no other trash service in our area so we are stuck with Apple Valley. They pick up at varies times and then for unknown reasons they will miss a week. However when they miss it's not like they add a week on billing. So being that money was paid and no service received I call...
Jill c
Reviews 1
Very disappointed and unhappy with recycling servi...
Very disappointed and unhappy with recycling service...while convenient and earth friendly...leaves a lot to be desired on very blustery days when the can tips over and all contents are strewn throughout our neighborhood, and the adjoining properties. It would have been nice to know in ADVANCE tha...
Jeff Vande Ryt
Reviews 1
Driver goes through streets way to fast. Hits a ki...
Driver goes through streets way to fast. Hits a kid and I guess he'll learn.
TK Podgetter
Reviews 1
Weekly pick-up is usually consistent, but randomly...
Weekly pick-up is usually consistent, but randomly and not always related to weather, they do not pick-up until 2-3 days later and sometimes it's not until the next week.
Paige Phifer
Reviews 1
Eh - Someone stole my recycle bin. They want $20 t...
Eh - Someone stole my recycle bin. They want $20 to deliver a new one or I have to come into the office to come pick it up. Whatever falls out of the trash or recycle bin when they throw it into the truck gets left on the ground. Have also experienced "too bad" when they miss my trash pickup.
Sarah Helman
Reviews 1
As I rode through our neighborhood last night, the...
As I rode through our neighborhood last night, there were many neighbors setting out heavy, bulky items in their trash. Today, everything has been picked up...even things I had no idea you could put in weekly trash pickup. Those guys work hard! Thanks guys!
bonnie lewis
Reviews 1
Bad people. Say it will be picked up later today ...
Bad people. Say it will be picked up later today and it is not. Next day say it will be picked up and it is NOT. Take the money early, don't keep their word and keep lying on the phone about when they will keep their agreement. ALL OF THEIR BIZ problems gets passed on to the customer to pick up ...
Emily Woods
Reviews 1
Hi guys. I'm a helper for Apple valley and I get y...
Hi guys. I'm a helper for Apple valley and I get your concerns. But here are some of mine. A. I risk my life every day so I can put food on my table. B. If it's heavy for u guy's to take a can down to the curb imagine how it is for me.for the people with the good comments we appreciate it more than ...
Refet Dehari
Reviews 1
Arrived for delivery place got relocated no one ga...
Arrived for delivery place got relocated no one gave information about it .
No phone for shipping office it is vary un organized place .
Katherine Marin
Reviews 1
Service was fine. However, we moved so I terminat...
Service was fine. However, we moved so I terminated the service early after paying the quarterly bill. Six months later and I still haven't received the refund after I was told I'd get it.
dale estes
Reviews 1
They suck, they are lazy and can't do the job from...
They suck, they are lazy and can't do the job from week to week
John Santini
Reviews 1
Not worth the money, go elsewhere. Over the past f...
Not worth the money, go elsewhere. Over the past few years they've taken less and less items, and when asked about it, they gave no help.
Regina Miller
Reviews 1
Garbage truck left hydraulic spill in front of hou...
Garbage truck left hydraulic spill in front of house they did not come back to clean it up said it wasn't them until I showed him the video of them doing it then they came and made a bigger mess than they did and they still won't come clean it up they
Sean Haardt
Reviews 1
All the guys at Apple Valley have been wonderful. ...
All the guys at Apple Valley have been wonderful. They welcomed my students on a class field trip to the facility and it was incredible. Even the chaperones learned a great deal. They are genuinely concerned about environment, are ahead of the market and partnering up with Italian-technology at Ents...
Karen Fewell
Reviews 1
great company !!!! customer service is professiona...
great company !!!! customer service is professional and very friendly. These guys work very hard. I know it can be hard sometimes to see BLACK trash bags in the dark. Mistakes are made we are all human. I say give a round of applause and a big thank you to the guys who do very hard work. Lifting tho...
Andrew Bohrer
Reviews 1
I worked for them almost 3 months ago an I still h...
I worked for them almost 3 months ago an I still haven't got a pay check yet....These ppl do not care about their ppl an are only worried about the ppl that set at the desks. I have spoke to them on the phone for the 5th or 6 time in a 3 month period an they haven't did anything to help or solve my ...
george lyon
Reviews 1
the worst I ever seen, through a gallon of paint i...
the worst I ever seen, through a gallon of paint in front of my driveway and then left it there, I was supposed to pay $90 for 3 months service I gave them $100 they never sent me a bill they never sent me an e-mail nothing and without any notification on a Friday a stopped picking up the trash, ke...
LAURA SMITH
Reviews 1
They are only getting two stars because the trash ...
They are only getting two stars because the trash guys are thorough, polite, and always come on the scheduled day. Other than that, this company is TERRIBLE. In the past 8 months they have neglected to pick up our recycling more than they have actually picked it up! We call at least once a month to ...
mary lou
Reviews 1
Nothing but good to say about your service.It's un...
Nothing but good to say about your service.It's unbelievable that a chump who hates Trump would rant here of all places
Joshua Houser
Reviews 1
Pick up late by 3 days last week, looks like we ar...
Pick up late by 3 days last week, looks like we are skipped for this week...but I'm sure we won't see a credit or anything for our bill. I'll keep the trash container at the curb and just wait every week.
Michael Azar
Reviews 1
Great service and the customer reps are always ver...
Great service and the customer reps are always very friendly and helpful. I have never had an issue with trash pick up.
D. Hagan
Reviews 1
I think they are great. The office staff are wond...
I think they are great. The office staff are wonderful to work with and they people who pick up the trash and recycling are also nice to work with. I've been a customer for several years and have been very satisfied.
Elizabeth Sikorsky
Reviews 1
Moved here 4 yrs ago. Loved the services. They sen...
Moved here 4 yrs ago. Loved the services. They sent out stickers to put on you trash. No sticker($$) no pickup. Stopped the stickers and now freeloaders are dumping their trash! Called AVW and there is nothing they can do about it?? Bring back the damn stickers!
Aleksey Sayevskiy
Reviews 1
Lazy bunch takes the money but dont do their job! ...
Lazy bunch takes the money but dont do their job! Dont even show up some times my wife called them and they said we will get it next week, so next week comes and they get half of the bags.
Nicole F.
Reviews 1
They have been great for the last 7 years. They o...
They have been great for the last 7 years. They offer two bulk pick ups a month, which is absolutely wonderful. They usually take just about everything I put out. Very reliable and affordable.
Teresa Evans-Johnson
Reviews 1
I have been a customer since 1990, but as of June ...
I have been a customer since 1990, but as of June 30, 2019, I will no longer be among those who subscribe to their service. I had placed items neatly at curbside, and they only picked up what they wanted, and left the rest at curbside. Changed their policy regarding metals, but told no one about it...
J.E. BARKER
Reviews 1
They have missed our whole entire subdivision twic...
They have missed our whole entire subdivision twice in the last month. When I called I was told that since it was Friday (which is our trash pick up day) that a truck would be out Monday to retrieve our trash.
t zottola
Reviews 1
Nothing like being woke up at 430am to them pickin...
Nothing like being woke up at 430am to them picking trash up on the weekend after just falling asleep after getting off work. Thanks again
VIKKI FUSS
Reviews 1
They have never missed a day picking up for us exc...
They have never missed a day picking up for us except in bad weather which everyone should understand. If we have large items I call ahead and tell them what day and they take care of it.
Karen Snider
Reviews 1
They are consistent with pickups, but you need to ...
They are consistent with pickups, but you need to make sure everything in the can is bagged.
radfamily2010
Reviews 1
We were Apple Valley Waste customers for 2 1/2 yea...
We were Apple Valley Waste customers for 2 1/2 years when we lived in the WV Panhandle. During our time there, the company was adequate in terms of waste disposal. Since we've moved (over 2 1/2 months ago), I have been losing my mind trying to get a refund for our months of unused service. I have be...
Freddy
Reviews 1
I see why lot of people changing from Apple Valley...
I see why lot of people changing from Apple Valley Waste 2 Panhandle waste the guys in the yellow trucks Apple Valley Waste people are very rude smart with you when you're trying to talk like a human being to an animal I just don't like Apple Valley Waste I'm switching to Panhandle weight i am movei...
Marisela Rivas
Reviews 1
They constantly leave our trash, we have had to ca...
They constantly leave our trash, we have had to call two weeks in a row because they pick u everyone else's trash in the neighborhood but not ours, EVEN though its LITERALLY right next to our neighbors trash. Then they schedule it for the next day, and of coursed they still don't come so we have to...
Ken Smith
Reviews 1
We switched service to a new address and are still...
We switched service to a new address and are still waiting for a new trash can after a couple of weeks. We already received a new bill that includes the time right now when we have no trash service. We contacted AVW and they said they are still waiting for a shipment of containers and that we need t...
Tammy Twigg
Reviews 1
We have had great service, the two men who collect...
We have had great service, the two men who collect our trash in Williamsport are running. The driver is getting out of the truck to help empty cans and runs to move the truck. What more can you ask for? I only pay my bill by phone, customer service has always been excellent. We have been customers f...
Morgan Mary
Reviews 1
Trash due to snow on 11/15 delayed instead of 1 da...
Trash due to snow on 11/15 delayed instead of 1 day delay. Now 8 day delay pickup. Now on 11/23. If I delayed my payment because of snow I m not given any grace period. Total bs
If I could rate less than a 1 i would
Cortney Shrewsbury
Reviews 1
The receptionists are the only reason I'm giving t...
The receptionists are the only reason I'm giving this place any stars what so ever. The people who pick up the trash are absolutely incompetent. They've not only "forgot" to pick up my trash on several occasions but when I schedule a large pick up they only pick up half of it! I can't tell you how m...
Ethan Smith
Reviews 1
I have been with this company 12 weeks now and out...
I have been with this company 12 weeks now and out of those twelve weeks my trash has been picked up once without me having to call and complain, and the customer service presented by Cheryl out of Charles town office is terrible she today has provided me with three different lies was completely rud...
Deborah Jackson
Reviews 1
Very happy with the service.
Rebecca Gavin
Reviews 1
I am not shy about speaking up when I am unhappy w...
I am not shy about speaking up when I am unhappy with service I have received. But these folks have gone above and beyond for me on more than one occasion. I can only speak to my own experience, but that experience has been excellent.
Kathryn Martin 56723
Reviews 1
Apple Valley Waste has wonderful customer service...
Apple Valley Waste has wonderful customer service, trash pick up, and bulk trash pick up services. We ve had their service for years and we have never experienced any problems.
iam metcash
Reviews 1
for the taxes paid in this county this should be i...
for the taxes paid in this county this should be included for EVERYONE!! you make signs and say cameras are watching?! liars AND a waste of propaganda! KEEP AMERICA BEAUTIFUL, but fine people for using a dumpster, LMAO! its the WV show!! where pills are passed out by the hundreds, and trash piles...
Debbie Simpson
Reviews 1
Worst trash company ever to work with! I would rat...
Worst trash company ever to work with! I would rather give no stars but in order to post this I had to pick 1 star.
Martha Kelley
Reviews 1
We have lived in several cities and small towns ov...
We have lived in several cities and small towns over the years. This is the WORST garbage service we have EVER had. Seems like every month I am calling the company "trash was not picked up, again". I was told the people who pick up trash confirmed it had been picked up.
Do they have employees not d...
Lorena Nathan
Reviews 1
Terrible service! They keep on "fogetting" to pick...
Terrible service! They keep on "fogetting" to pick up our recycle bin.
Rude customer service rep.