DO NOT ORDER!!!! I don't know if the company went under or has turned into a scam but I have been trying to contact them for a week and they have continued to ignore me. I have sent emails, social media messages, everything, and no reply. I simply need to change my shipping address!!!
Still waiting after 42 days for an order of 1k$ billed ans passed on February 11th 2021.
Many reasons given by chat, email and Messenger.
Storm, missing seeds etc.
Try today by phone. They do not answer and the chat is now off
Ordered & received an Aerogarden product this past week. Having problems with it, so tried to call the company but received an outgoing message saying that during COVID you can reach them ONLY by email. I emailed the company at support@aerogarden.com (as they instructed) only to receive back an aut...
So, the recent low ratings for poor customer support response times aren't unfounded. However, due to Covid-19 restrictions it's understandable. I think if they increased their customer support team, the response times would come down, and then there would be no problems. I ordered on black frid...
I ordered an Aerogarden, but was sent a model cheaper by thirty dollars. i contacted Aerogarden and was told to send it back. Doing so cost me twenty dollars, as they insisted on a tracking number. When Aerogarden received it, rather than ship me what I'd ordered, they refunded my initial outlay ...
Ummmmmm, no way to call customer service. Seriously, they have phones right? That s why it s called teleworking, ya know, telephone? My experience, ordered item December 5th, expedited shipping, no tracking number provided as of yet, emailed customer service December 7th to verify my order went thro...
DO NOT PURCHASE AEROGARDEN!
you will not receive your order, they will not refund you, and you will not be able to contact them!
be sure to read all reviews on BBB , Reviewed, and PissedConsumer.
Same no response as many others. Ordered was accepted on their website for seed pods on 2/16/21, says it was accepted, credit card charged, but nothing since then. Have tried to reach them using their email submission form over 3 weeks ago, but no response as of 3/11/21.
No customer service support whatsoever. You can't call, they won't email you back, nothing. So much for ordering an aerogarden, it's not even going to show up. I'll be shocked if it actually arrives in the mail at some point.
No way to contact this company have emailed them 3 times no response