I arrived at the BMW service department and I didn't have an appointment. I was greeted immediately by David. He was very friendly and helpful and took my car in for service right away. While my car was in service, David kept me updated with the progress on my vehicle via text message. My car was re...
I've been coming here since I bought my car in 2014 and the service is impeccable! All the service advisors I've dealt with have been friendly, attentive and helpful. More recently my new service advisor Barry Thomas went far beyond my expectations. From the moment I checked in for my appointment...
I have rarely experienced such a wonderful retail buying experience! I spoke to an amazing individual there - Carlos who is knowledgeable, professional and honest!
Their discounted PARTS Website saved me a fortune and Carlos walked me through and guided me the entire way. Carlos - Thank you!
Can only speak to Sales as that has been my only experience thus far. But, it was amazing. Jazmine was super helpful and made the whole purchase process very quick. Was in and out with a new X1 in a couple hours after work. Financing was quick and easy too. Loved it, and will definitely continue com...
While the facility was nice and the people kind and respectful. Use caution. We purchased a 2013 Jaguar XF and a week later, engine light is on. Expected that they performed thorough inspections of the pre owned cars they sold. After all this is Advantage BMW. I expected a higher level. I was l...
Boris our sales rep made the process of purchasing the vehicle we selected VERY easy and hassle free. He was very accommodating in working out the details with my husband (who was out of town for wok) via text messages. The finance department not only matched our credit union rates but were able...
My tire blew out and Advantage BMW Midtown was helpful. They first ensured I was safe and replaced my tire promptly. I also required a rental during the time of repair and they made it happen even though currently there s a shortage of rental cars. Brandon provided great customer service from beginn...
Recently purchased a new X5 from Midtown, it has now had 3 electrical/system issues. Last incident was on Saturday after picking up my plates from dealer. This time however my entire screen in front of the steering wheel went blank. Talked to Garrett Burslon sales manager and he had me contact servi...
Glad they were able to replace my tire and check my car the same day.
I took my BMW here and they treat me very well, not just a good car service but also a costumer service. Very professional and effective. I want to say thank you to Brandon Valdez for an amazing costumer service and also to Jese, the manager. They did all the possible to help me and I m very gratefu...