Warren Yeager
Reviews 1
They are a bunch of mask nazis here treating peopl...
They are a bunch of mask nazis here treating people rudely who don t have one. I would do business elsewhere.
Patricia Kazour
Reviews 1
Disappointing customer service. Multiple trips to ...
Disappointing customer service. Multiple trips to receive product that was supposed to be ready for pick-up. Unwilling to swap out defective product, instead told to contact manufacturer directly. Product delivery weeks late. Limited attempts to resolve the issues created by the delay.
Peter Proulx
Reviews 1
Tremendously friendly staff at the Harlem Road Sto...
Tremendously friendly staff at the Harlem Road Store! Brett walked me through my warranty on the product and put me in touch with the manufacture. That saved me from buying a part that was covered. Dwayne's got a great crew! Thanks!
dennis buford
Reviews 1
Your web site SUCK's!!!!!!!! there's more history ...
Your web site SUCK's!!!!!!!! there's more history on this web site about the company than was in my high school history books. Show me some product if you expect to sell any thing, i have a need but you ain't meeting it!!!!!
L L
Reviews 1
Their RMA policy leaves a lot to be desired, espec...
Their RMA policy leaves a lot to be desired, especially when dealing with Navien equipment. They charge you up front for the replacement, then wait until they have "enough" Navien returns before shipping back to the manufacturer in California. Was told it can take up to 90 days before you get reim...
Alicia Speranza
Reviews 1
Ordered a modern style tolite over 2 months ago an...
Ordered a modern style tolite over 2 months ago and still waiting! When we call they say "nothing they can do" . They need to be honest with their customers and provide other options.
It is definitely the last time we order from here. We have alot of projects coming up so its a shame for them.
Rob Spring
Reviews 1
VP PLUMBING has been very helpful and instrumental...
VP PLUMBING has been very helpful and instrumental in our bathroom redesign. With limited staff in the design center, its best to make an appointment. This I learned as they spend in depth time with each customer, making sure design and function come together, and works! With experience in selling ...
Mike gorton
Reviews 1
Waiting 2 months for our bathroom vanity top and t...
Waiting 2 months for our bathroom vanity top and toilets. No communication and spent 2100 for bathroom waiting. Still waiting, our charge card was charged and installer up in the air. Terrible service
Not sure if we have to start all over. Very angry and extremely frustrated.this was the Brighton H...
Em San
Reviews 1
OK, not great ... Downstairs showroom service slo...
OK, not great ... Downstairs showroom service slow and prices on the high side.
AIIdesignz Web & Online Marketing
Reviews 1
Best place in New York for anything kitchen and ba...
Best place in New York for anything kitchen and bath related. Same goes for HVAC, plumbing, etc.. Excellent service, and the quality is unmatched.
Sometimes waiting a tad longer is the way to go if you're looking for the best of the best at unbeatable prices.
Their showroom is very cool, and a...
Cookie Cat
Reviews 1
If you are in the trades be ready to wait. Avg wai...
If you are in the trades be ready to wait. Avg wait I would say is 30-45 minutes before you will have part in hand. Makes no difference if you call.
Mike J
Reviews 1
I've been here numerous times. The staff is friend...
I've been here numerous times. The staff is friendly and the quality of parts from a supply store vs big box is evident. Prices are competitive. No complaints.
Jim Deatsch
Reviews 1
So far, so far.. Kathleen, the sales person, acte...
So far, so far.. Kathleen, the sales person, acted as though we were an intrusion during the sales process. Today, I had occasion to contact her via phone and she was MUCH more pleasant. Apparently she was having a bad day originally.
The greeter was great however, SHE should be dealing more ...
Linda Kruger
Reviews 1
Two months ago my mom was diagnosed with brain can...
Two months ago my mom was diagnosed with brain cancer. We had to move her into our home. We had to create a bathroom that wasn't there before for her for when she gets to the point of needing a wheelchair as she is currently using a walker. 2 months ago we order a tub shower combo for her. We waited...
Heather Lincourt
Reviews 1
After reading so many poor reviews, I had to share...
After reading so many poor reviews, I had to share my experience. I worked with Jack Mass to remodel my kitchen, in 2020 right in the middle of the pandemic. He was very busy and sometimes difficult to get in touch with by phone, but always returned emails within 48 hours. His design was amazing...
Tara Smith
Reviews 1
I would rate this place a zero if I could! Terrib...
I would rate this place a zero if I could! Terrible!
Lynette Raimondi
Reviews 1
The updated showroom is a great place to get ideas...
The updated showroom is a great place to get ideas and see the latest fixtures and design trends. To ensure personalized service, it's best to make an appointment. I've used vendors all over Rochester and VP consistently takes great care of me, so I can take care of my customers.
Kevin Conroy
Reviews 1
The quality is great but the customer service is s...
The quality is great but the customer service is so rude. Before you can explain your situation they bark at you and tell you hold on. I will never go back again.
Jared Chambers
Reviews 1
They suck just trust me don't use them
Crossfitgrl
Reviews 1
I called today and spoke with a very unenthusiasti...
I called today and spoke with a very unenthusiastic woman who could care less about speaking to anyone. I finally got a hold of an associate to help me find a bathroom vanity and he was very enthusiastic but he never got back to me so I purchased a 600 dollar vanity and sink from Wayfair who was ver...
Dave P
Reviews 1
I would never go back to this place. My wife and I...
I would never go back to this place. My wife and I went there and looked around for about 30 mins no one even acknowledged that we where there. I was wondering why until I saw another couple come in they were dress up and looked like money as soon as they came in someone came right up to them and he...