I asked them to remove the item they put on my cre...

I asked them to remove the item they put on my credit report because they are not reporting it correctly. I begged with them that they are causing my barely perfect credit score to drop unnecessary and Im trying to buy a house. I spoke w a supervisor and she kept repeating the same thing over and over so I did the same. After 15 mins of going round and round she said she would put me on hold, I said Im not hanging up tell w find a solution. Put on hold for 45 more mins and then finally someone hung up on me. FYI my bill is current and they still report nothing.