I bought an AnyTone 878 from the company. After a...

I bought an AnyTone 878 from the company. After a couple of months of very light usage the speaker output went to less than half the normal audio with distortion. I contacted Jerry and he was very receptive. He suggested I try a couple of things and if the problem did not resolve, to send it back to him. The problem did not resolve, so I sent it back. He must have checked it immediately on receipt, ascertained that the audio had basically died, and sent me out a new radio immediately. No pain...no strain. I could not have asked for better service. Everyone in the office are very personable and relate well to the customer..in this case...me. HIGHLY RECOMMENDED.