Stayed here for the second time for our wedding an...

Stayed here for the second time for our wedding anniversary. The rooms are beautiful and relaxing. When I booked the room, I specifically checked their COVID-19 protocols to make sure I was comfortable staying here. It said they were using enhanced cleaning protocols (not true unless you are only staying for one night, I guess) and requiring masks in public areas (not true, other than a sign in the lobby.)

Complaint 1: On day one, we left the room at 11 am. I called the front desk and said we would be out of the room for a few hours, could housekeeping please come while we were gone? I was told they could. We returned to the room at 3 pm. Housekeeping had not been there. Called the front desk, asked if we left again, could housekeeping come by 4? Again I was told yes. when we returned at 4:25, the room had still not been cleaned. Asked to speak to a manager, was told there was not one on site. Explained my complaint to the desk staff, who said the housekeeping staff was very busy and they can't guarantee when they will come. Yet check in is at 3 pm, so all newly-occupied rooms should be clean by then, right? Isn't the housekeeping service part of the room rate? Also, if they can't guarantee a timeframe for housekeeping if you are an overnight guest, shouldn't that be communicated so we can plan accordingly?

Complaint 2: There were multiple wedding parties at the hotel during our stay. Almost no one was wearing a mask in the lobby. I asked the front desk to confirm if masks were required in common areas? She said
yes, but they can't enforce it. I told her I understand they can't force people to do it, but they could at least ASK people to put them on. Her response was, "that's not our job." I said it's not my job either, and I specifically chose this hotel based on the health protocols it said you were enforcing. At this point I was ready to leave and asked for my second night to be comped. I was told again by the very rude desk staff that they aren't allowed to comp anything but we could call the manager on Monday.

To the manager: I will most definitely be calling you on Monday for a partial refund.

To the owner: please don't advertise things that you aren't going to enforce or provide. We won't be returning, which is a shame because our first stay here was lovely.