Ockenden Manor Hotel

4.2 · 236 reviews
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Roger Labs
Reviews 1
2020-10-18 19:05

I like it here and have visited on numerous occasi...

I like it here and have visited on numerous occasions, it's close to London and has a great spa and restaraunt . But on our last visit the service In the dining room was really slow. Firstly our table was taken by someone else, which seemed to take the restaraunt manager ages to sort out. When we we...

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Gary Hoang
Reviews 1
2020-10-18 11:38

Just came back from a weekend spa getaway. One of ...

Just came back from a weekend spa getaway. One of the most relaxing weekend I've had in ages and most needed from everything that's going on. The staff were very kind and professional. Location is ideal for Londoners who want to get away to the countryside as it's not too far. Have to say they're ha...

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Becky Waldron
Reviews 1
2020-10-16 18:39

Appalling customer service. Arrived for a prebooke...

Appalling customer service. Arrived for a prebooked birthday afternoon tea to find our booking had not been made. Initially told there were no tables for us and that afternoon tea had finished. I had to kick up a fuss to make sure we got our booking honoured. We were told the manager was 'too busy' ...

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Mary Balfour
Reviews 1
2020-10-11 05:15

Very much enjoyed our visit here. Warm welcome. Be...

Very much enjoyed our visit here. Warm welcome. Beautiful ancient manor house overlooking the downs. Delicious food and interesting local wines and of course their amazing spa. Gardens well looked after - but could perhaps do with some creative touches and more interesting planting - the setting d...

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Clarissa Thurston Hobbs
Reviews 1
2020-10-08 16:29

I have just had the most indulgent massage given a...

I have just had the most indulgent massage given as a birthday present from my daughter. Though eye-wateringly expensive it was the best I have ever had. The surroundings and the spa itself are beautiful. My appointment was with Emma and she was delightful and knew how to get the most persistent kno...

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David Partridge
Reviews 1
2020-09-28 08:50

Very nice period hotel, staff were lovely, food wa...

Very nice period hotel, staff were lovely, food was pricey but very nice. The room was superb, a bed so big and soft I could not hear the wife snoring across it. The only down was the tv had no signal for most of the stay, but probably due to atmospherics as we had heavy rain, high winds and thunder...

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Camilla Baker
Reviews 1
2020-09-24 00:47

Had a nice overnight stay here with my husband whi...

Had a nice overnight stay here with my husband which was bought for us as a gift. The best aspects were the outdoor pools, possibility to order drinks (including alcoholic) to your lounger in the pool area and the large hotel room which was in the spa building. Dinner was good but not excellent, bre...

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Katherine Grandja
Reviews 1
2020-09-13 03:42

Extremely rude reception and spa staff that are no...

Extremely rude reception and spa staff that are not welcoming at all. Spa / pool area is in poor condition, all pool beds are worn out and have obviously not been replaced in a very long time and jacuzzi has tiles falling off it (literally). Apart from the breakfast, the restaurant food is nothing g...

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Isaac Brown
Reviews 1
2020-09-07 18:45

Unfortunately what could be a lovely hotel in a be...

Unfortunately what could be a lovely hotel in a beautiful village but what you get is an overpriced run down building with poor service and (mostly) indifferent staff who really didn't seem to care. The food was very expensive and not More

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Sue To
Reviews 1
2020-09-03 05:39

Have been going here every year for last few years...

Have been going here every year for last few years. I love the setting of this place. There is an indoor pool that leads outdoors. There s plenty of places inside and out to lounge around. Have used the outside jacuzzi. The changing rooms have everything you need. There are separate areas of changin...

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Lucia
Reviews 1
2020-09-02 06:13

Staff were friendly, the spa was clean and the roo...

Staff were friendly, the spa was clean and the room was ok.
One huge disappointment is that they served Foie Gras as a starter in the main sussex menu. I notice they don t advertise that on their sample menu on their website.
I am absolutely horrified they support this animal torture!! Shame on yo...

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Virginie DELAHAYES
Reviews 1
2020-08-22 19:17

A neat gourmet restaurant with the quaint charm of...

A neat gourmet restaurant with the quaint charm of beautiful England ... mastered cuisine to discover through the tasting menu .I have tested Vegetarian ... quite surprising. Too bad for the final note: a beautiful chocolate dessert that the smell of the plate badly washed sorry ... the dog wet !? G...

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Claire Madoux-Hounslow
Reviews 1
2020-08-19 01:35

The younger staff in the hotel didn t really know ...

The younger staff in the hotel didn t really know what they were doing but the rest of the staff was welcoming and helpful. The food was ok but the website and prices make you expect a lot more. The spa was really disappointing, the pool is great but a 30 mins massage last 20 minutes and the front d...

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Vicky Bartle
Reviews 1
2020-08-16 10:26

Lovely hotel and spa. Sadly for us,there was a pow...

Lovely hotel and spa. Sadly for us,there was a power cut at the spa preventing full use of the facilities. Dinner was exceptional, breakfast was less so. Rock hard butter,hard poached eggs,toast that arrived 10 mins after breakfast did then more arrived that we didn't request well after breakfast wa...

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iantha kirkup
Reviews 1
2020-08-14 23:35

We went back to the opening lunch for a belated ce...

We went back to the opening lunch for a belated celebration. Menu was restricted which is true for many restaurants opening up again. There were a large proportion of high risk people in their 70s & 80s so understandably Ockenden were very careful of their hygene which had downsides for the rest of ...

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Gaxman
Reviews 1
2020-08-14 15:12

Overnight stay to celebrate a wedding anniversary ...

Overnight stay to celebrate a wedding anniversary and had a lovely time. The food was excellent as was the service - all the waiters were friendly but left us to eat in peace, courses were not rushed - definitely would eat there again. Restaurant experience really made our stay!
Room was lovely a...

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Rachel Eban
Reviews 1
2020-08-04 18:27

I read the positive reviews so I was super surpris...

I read the positive reviews so I was super surprised by how bad our stay was here. The rooms were freezing cold, the heating wasn't working, the food wasn't good, but worst of all their pre-authorisation payment system has messed up so the hotel has charged me twice and I won't get my money back for...

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A Google User
Reviews 1
2020-08-03 14:22

The restaurant food was a little disappointing. T...

The restaurant food was a little disappointing. The treacle tart was like no other I had tasted in so much as it was mainly a sweet sponge in pastry. Not enough treacle! The fish pie for lunch was tasty but very disappointing. Very little fish. Sorry. Although dining room was light and nicely deco...

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Daniel Hopkins
Reviews 1
2020-07-25 07:36

Amazing short break. Fantastic taster menu. Great ...

Amazing short break. Fantastic taster menu. Great spa treatments. Lovely location. Helpful staff who posted my swimming trunks back without charge. The rooms in the manor are very quaint very clean and comfortable but with modern luxurious bathroom. A very good nights sleep. Thoroughly recommend.

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John Simpson
Reviews 1
2020-07-24 00:34

Had afternoon tea here brought as a gift but was d...

Had afternoon tea here brought as a gift but was disappointed with the quality of the food service was ok but a little slow staff were friendly, portions were to large sandwiches and cakes were dry, would definitely not go again or recommend

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David Robinson
Reviews 1
2020-07-22 01:39

Superb food and champagne. Started with the salmon...

Superb food and champagne. Started with the salmon the had the hand crafted cod fish cake followed by treacle tart. Which was to die for!

Went to the spa after which was spotlessly clean and fresh. Robes were a little too small for me but I am 6ft 2 58 inch chest. Full body massage was relaxing t...

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clair brough
Reviews 1
2020-07-17 09:41

Gorgeous olde woldy venue as lovely country house....

Gorgeous olde woldy venue as lovely country house. Went for a half spa day and wasnt disappointed. Large indoor pool connecting to slightly smaller outside pool. Jacuzzi and hot tub. Good facilities for shower etc. Massage was fantastic. Cant praise massauge enough. Food delicious. Fantastic experie...

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Michael Pickles
Reviews 1
2020-07-15 03:28

A comfortable stay,. But felt strange.

A comfortable stay,. But felt strange.

Let me just say the food was very good. And the service friendly. But dinner lasted over 2 hours, long gaps between courses. It felt like "Every Man for Himself" style service. Guest that came in after me got served before me.

The room was clean and tid...

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Martin Baker
Reviews 1
2020-07-11 07:19

Stunning hotel, excellent spa, restaurant food fab...

Stunning hotel, excellent spa, restaurant food fabulous for dinner with excellent service.

Breakfast was such a disappointment. Although they could produce a perfect cup of tea for dinner, the breakfast tea was luke warm and dismal. Having endured the miserable English Breakfast tea without com...

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eggandsprout
Reviews 1
2020-07-10 06:28

We had afternoon tea at Ockenden Manor today and a...

We had afternoon tea at Ockenden Manor today and although we really enjoyed the food that was presented and found the service very good in the beautiful panelled room that we were seated in, the temperature in the room itself was uncomfortably cold on a chilly November day. The service from the lady...

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J
Jamie
Reviews 1
2020-07-09 07:26

Loved everything about the hotel, spa & restaurant...

Loved everything about the hotel, spa & restaurant. Highly recommend.

The hotel has a cosy, ambient feel about it. The room (Charlotte - one of the Cuckfield suites) was light with big south-facing windows and nicely decorated. The bar and lounge/reading room had big, open fires and would have be...

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