myCUmortgage

Lack of transparency and communication.

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Applied on line. 10 days later I got a approval l...

Applied on line. 10 days later I got a approval letter in mail. No one ever called me no contact at all. Very unprofessional. Went elsewhere and loan is about done in 10 days.

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I started the refinance process through my credit ...

I started the refinance process through my credit union. I was then contacted by this company and was approved. I had several questions I needed answered so I email them a couple of times without response. I then sent another email, which was answered stating that I would receive a call back. Never ...

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I have truly enjoyed working with this company. F...

I have truly enjoyed working with this company. From the beginning, I have had nothing but professional interaction and great support. I would definitely use them again if I needed a mortgage.

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This is a great company and they work well with ou...

This is a great company and they work well with our credit union. It's wonderful to have all of the representatives servicing our mortgage nearby in Beavercreek. It's all serviced and owned through my credit union. They're great about being responsive and helpful. We have had a great experience with...

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I ve been with this mortgage company for 3.5 years...

I ve been with this mortgage company for 3.5 years and had a great experience. It s always easy to get a hold of someone at customer service to satisfactorily answer my questions. I get my updated mortgage statements the day after I pay, and I can make extra payments whenever I choose. I m not sure ...

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They do a good job!

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I would NEVER ever use this company. They have mis...

I would NEVER ever use this company. They have misinformed me more than once, almost losing my home over it. I will not speak to them via phone anymore because I want everything in writing from them. I had a phone call about my account and an agreement was made, this employee made no note of anythin...

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Jennifer Kettlewell who works for this company is ...

Jennifer Kettlewell who works for this company is the reason why I even got my preapproval and now have a home. To be honest, I was dealing with misinformation from other mortgage companies and I almost didn t get a home. For example, I was told by one mortgage company while I was shopping around to...

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Please READ, READ READ! First of all, to be fair, ...

Please READ, READ READ! First of all, to be fair, for the first 7 years of our mortgage{2013-2020} "myCUmortgage" deserves a 5 star rating, but then the true nature of their business shined through! In June 2020, we reached out to "myCUmortgage" to potentially take advantage of the Forbearance Progr...

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this company has always been helpful and understan...

this company has always been helpful and understanding of every situation that I have come across and it is a pleasure to work with them

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