Trash front desk customer service. Kid with the long hair up front hates his life. He s rude to customers and doesn t know what he s doing in regards to answering question about repairs. This is a business, I don t really care if your having a bad day or week. All I care about is what I m paying for...
As a small business, we believe in helping other small businesses.
I've decided to go with Melrose Mac in Burbank and purchase another Mac to our business, (about $2700.00) 60 days ago. this first computer was a lemon, didn't work, sent it back to them they had it for a full week, got it back, and ...
Took an appointment from Apple website for battery change. Went there on time. they checked my phone and said that we can't change battery of iPhone 6 if the phone has scratch and redirected me to a Chinese store. My question to them Why apple has their shop in there website. And why they took an ap...
Good service quick and easy helped me out with my iPhone and my Macbook. They are an independent shop so they don't do apple deals.
Come here instead of Apple Store! No wait for walks ins. Staff very knowledgeable, friendly and helpful. Parking isn't bad either. Apple store has given me a wait of 6 hours once. I've been here twice and been seen immediately.
Matthew was super helpful in helping fix my Mac. I was out the door quickly with a fixed computer!
They have had my computer for about 3 weeks so far. The diagnosis took them a week and for the last 2 weeks they have held my computer and been trying to make me pay all these different fees for this useless work they are doing. Today i called for an update and they said they were waiting on an appr...
This isn t an official apple store and Genius Bar won t replace your defective apple product. If you need this, go to The Grove apple store is the closest official place. Said that, easy parking, fast and service, free water and bathroom available. If I would rank this as a computer tech store this ...
They saw me quickly, but were extremely unhelpful. The guy told me that we should use common sense to realize that if I rebooted my phone and front camera was still not working, the. It s a hardware issue. That was after I explained that this happened suddenly with no drop. Then, I showed him how th...
If I could give them 0 I would. First of all this place gives you a $$ amount on what your going to spend even before they see it. They didn t ask to fix my laptop and proceeding to fixing the outside of the screen which I told them a variety of times not to fix. The reason I went was for the screen...
If you are in motion or photo, need something quick like a hard drive, and money is not a problem go here. Good service and very careful with Covid protocol and social distancing. If you trying to save money /cut costs go to best buy
My problem which ATT couldn t fix. They got to in three minutes. I was so surprised. JOSH was so great and kind and to the point.
Melrose Mac is the biggest rip off for Apple computer repairs. They hit you up with a non-refundable $50 diagnostic charge - WHICH PREVIOUSLY THEY ABSORBED INTO THE FINAL REPAIRS COST FROM APPLE -- but now the greedy bastards have decided they need to pocket the diagnostic fee for themselves, while...
The nicest people. Great service. Nice calm, clean location.
Do not get your computer fixed here
First
I am not a computer guru
But if while at the Apple store I could plug my computer into another computer and see everything on my Mac
Then why can the repair place not see it unless I pay more money then the $75
They want over $100 for looking at...
Most of the Apple products are the same price as the Apple store, so convenience was nice. But, the salesgirl was lying to my friend trying to sell her on an iMac by telling her the store could get her software programs that no longer exist. I said she was wrong and the salesgirl "corrected" me by s...
Took my smashed up iphone here when it was impossible to get an appointment at an apple store. The manager was super helpful and even though they weren t able to help me in store with an immediate replacement, he talked me through how to get what I needed from apple. Great experience!
I had an iPhone that died on me and walked into the MelroseMac store with a bright red phone. While the staff had no idea what to do with it! (it was a crazy situation) they were so helpful and kind. They helped me transfer my sim card and everything possible over to an extra phone I had. They didn'...
Just spoke to someone in customer service, and they told me that they could help me repair my bosses computer which he spilled coffee on a year ago. Only after I inquired did they admit they send it to Apple for repair. And only after I asked directly if they would charge an additional fee did they ...
These people were so rude to me over the phone and disrespectful. They talked over me and treated me like I was stupid. They rip unaware people off by charging way over price for services. I was constantly put on hold just to get treated like crap. Then when I called the guy out for it he told me I ...
MelroseMAC has the best computer service. The techs are very knowledgeable and they care about their customers. Sandy the owner runs a tight ship and always makes sure that her customers receive the best care. I would recommend this place to everyone.
Company struggles to provide service beyond typical/easy cases.
Shame it had to be shut down by looting and on my birthday.
Customer service need to be improved . They tell you one thing and do another . I wouldn't go to this place again even if it was the last apple store on earth. Improve you customer relations.
Went in here to have them check out my mac. I was having trackpad and keyboard issues. Apple said they'd take a look at it for free, but should be prepared to drop at least $400 if I wanted them to repair it. I took it here thinking they'd give me a better price, but its $50 just for them to look at...
rude customer service and overpriced estimates. go elsewhere.
You need a dongle. You need it right now. They have the dongle. You think they might not have this one, rare, esoteric dongle? They probably do. They got a LOT of dongles. You think you got a lot of dongles? You ain't seen nothin' yet.
Something tells me your store is about to go on fire
You guys just got looted. You're all over the 12:00 am news CBS 2 Los Angeles!
Only place you can take your Mac for repairs. I had full apple care so the replacement of my batteries was free and did not cost me anything. They told me it would be about 7-10 business days and it was completed in six days. Staff was professional and social distancing was in place. Check in system...
Love this place. But they need to open in Woodland Hills or Calabasas, ca
Good place to fix your mac. So sorry for your loos done by criminals. Don't give up.
Great store. Well run. Full of really well informed and professional staff. A mainstay in the Hollywood community of Mac users, from filmmakers to photographers. Excellent reputation.
Service was slow, and they weren't immediately able to help me with an issue I'm having with a MacBook Air. Needed to spend $50 for hardware diagnosis and will hear back on Wednesday.
They refused to update the ram on my iMac because supposedly "Apple doesn't allow it", even though as I explained to them on Apple's website it states that on my model it can be done only by an authorized Mac repair center, they they supposably are!
Shame on me for not reading up on the reviews about their service before taking my phone in. Shame on them for said bad service, and for giving my phone back in much worse shape than when I had dropped it off, and claiming that it was like that when I had given it to them...it absolutely was not. Ne...
Skip the Apple Store and go directly to the MelroseMAC store on Melrose and the Burbank store on Olive. They are Apple authorized reseller and warranty repair service all in one place. Very modern store design approved by Apple they recently they took over spaces next door have created a giant stor...
I gave 5 stars bc their rating does not need to decrease bc of this looting. I'm watching the news from Canada. If you left your device at this store for repair I have a hunch your device is gone and you will be given a new device. This store seems to have been targeted by looters. If you want your ...
AWESOME.
Recently dropped my MacBook Pro off for a retina display replacement. Stason had me in and out in just a few hours! My Mac is like new and I couldn't be happier with the service I received. Highly recommended!
Worst experience ever. My daughter took her mac book pro in this store for data recovery, and not only they ended up charging more for a lousy job that took longer than what they committed to. They also took out the firewall so we ended up getting a virus and now they want to charge another $200 to ...
Great store, IF your just buying something. During the pandemic most apple stores are closed, but this store was open, so I started going there to buy any kind of apple products because they all were safe and wore masks. Then I gave them my iPhone for them to replace the battery, the next day they c...
Spread misinformation about the options for phone repair/replacement, not coinciding with Apple's account. Then got charged more than I wanted for things to be replaced that I didn't want replaced and they said it was a "new phone," and charged me for one even though they replaced parts of the phone...
RIP Melrose Mac 5.30.2020
Imagine if Melrose Mac were in the process of repairing your computer and asked you to pick it up on the following Monday and out of a sudden, on a Saturday, your expensive Mac gets looted by thugs? ....
took my iMac there after i got a virus/malware/crazy pop ups everywhere...they were super friendly and accommodating and fixed it for FREE !!! i was in and out in literally 20min flat. unreal.
On Thursday, October 8, 2016 I went to Melrose Mac Service Counter at their W. Hollywood location at around 10am, quite frantic over an issue with my iPhone and iPad. A lovely female tech named MALIA directed me to an Apple store that she knew was less busy due to construction and even made a res...
Staff was friendly and very accommodating. Kept the lines of communication open and updated me each step of the way with very fast turn around. Many thanks to the staff for their service. Highly recommend this place.
I have been a long time customer. Always get the appropriate assistance. Jacob always very helpful.
I hadn't been to Melrose Mac in years (prob 8 since lived there) and then I recalled being pricey and they just had a service outside of the Mac stores that allowed them that. However, recently I discovered I could upgrade/double my Memory in my Mac Pro 15" and the Apple store was like $129 and one...
Always Great! Will only use them for any Mac products.
The worst customer service ever! I came in to take my repaired iPhone and they brought me someone else phone, charged me more than they should and then told me that I need to wait another 45 minutes!! When I asked to talk with the manager, he was too busy to talk to me!!!
I
I've taken two different laptops here. Very helpful and efficient. I had an appointment and when I arrived there was zero waiting. I was helped right away. I'd definitely go back if (knock wood) I have any other Apple related issues.
Recently purchased a new server (approx. $113K worth of stuff) from Melrose because my company had a positive experience many years back, but we really regret going with them this time around.
After the install, they deleted some of our data without prior authorization and tried to tell us that t...
Cool place if you can't make up your mind and you have a big wallet. They also do layaway which for some is worth it.
Garbage customer service and rude people. Nasty, sassy, arrogant receptionist that talks like a spoiled snobby valley girl. She has no regard for customer service and will just hang up in your face.
Easy parking and easy access. However I didn't get a good feeling inside the store. Granted there may well be a difference between a full repair/ service but I came for a simple battery replacement. Since the recent update the battery dropped. They tested at 89% and said it would likely not help muc...
Had appointment for for iPhone repair , arrived 5 min early and was told that it would be a 2-3 hr wait because the tech were busy
Why give me an appointment if it mean nothing
This is the only time I have ever been so dissatisfied in a company's customer service that I have written a review. I hope that this makes just one person avoid the immense headache and money drain of having to deal with this company.
Hands down worst customer service I have ever encountered. To...
I've bought about 12 macs along with drives, software, accessories, repairs etc etc etc. from them over the last decade. I don't bother going anyplace else. Nuff' said.
Best tech service in LA, big T helped me with my laptop was super nice and helpful.
They sold me an E54 Edit 5 Console. Got a great deal on it! Their staff delivered & assembled. They have an Edit 5 Console demo on location. True value.
This place could use customer service training!!!! I booked an appointment on a Wednesday to replace my iPhone 7+ battery. I came in on Thursday to have the job done and then the battery wasn't even there. Came in on Friday once the battery had been delivered to have my battery replaced and they too...
A great store for all things Mac. Nice place and good service. The people saved the day for us.
Excellent experience here! I brought my computer in with a malware virus and Josh at the service dept. fixed it quickly and efficiently with no charge!! It was so great and really made my day. Thank you! I highly recommend this place for any computer issues. :)
They re great if you re looking to buy something, not so great when it comes to repairs and assistance, at least in my experience. I scheduled a Genius Bar appointment with them to get my phone speakers fixed (figured I d give the smaller store/local Burbank business the support). The guy handling...
a little pricey but great service and they can even fix old computers
So all of you guys are giving this store a 1 star rating because they got looted???? How is that part of their service or control?
That's why you can't take people's reviews serious anymore either.
Trash.
They quoted me a new battery for $200 on the phone. I go in the store and they say $450.
They say they have to run diagnostics. They run without my consent and say it s $75.
They don t quote $150 labor on the phone (didn t mention it)
They tell me there s nothing wrong with my battery whe...
When I initially bought the Black Magic HD-LINK for $648.90 from Sandi Sandi she said take the unit and if it doesn't work out just bring it back and I will give you your money back. I have been doing business with Sandi for over ten years. First at Big Mac in West LA with her mom and aunt, then wit...
In and out in less than 5 minutes with the cable I needed
As much as I hate Apple, the staff was kind and as helpful as they could be given their overbearing restrictions for AASPs.
his is an amazing company. When Aaron first arrived at our office we were surprised at how friendly and accommodating he was.