Excellent customer service! Huge selection of products to choose from including kitchen fixtures, lighting for all rooms, cabinet hardware, door hardware, toilets ,sinks, plumbing fixtures, bath tubs, shower doors, bathroom vanities and countertops. Plan to spend some time here as there is a lot...
I do not recommend this place. They messed up my order 4 times! After taking my money, they forgot to place my order, then it was the wrong size, then they said it would cost more, then it was missing half of the product... They delayed my renovation by over a month.
Everything about this business is awesome - the staff, the products, the showroom, and the service!
Super disappointing experience. First after choosing, ordering & paying for drawer pulls & knobs and waiting over a month for them, we find out the supplier is out of business. Huge waste of time. So we go in again and pick out different knobs & pulls. Ordered & paid. After a couple weeks we go bac...
Unbelievably rude sales lady acted as if she didn t want to do anything. I tried to switch to a salesperson that could possibly have better manners she blew me off as well. Maybe they assumed I wouldn t spend enough money for their customer service. Will happily retrieve my item I ordered today and ...
Great selection of high end plumbing and light fixtures and various accessories. Great customer service too.
Great prices and staff is very helpful and knowledgeable
Great selection and showroom. Everyone there is super helpful.
Kim helped me find the perfect chandeliers for my business. They have a beautiful showroom and even more beautiful products. Extremely knowledgeable staff. Would highly recommend them to anyone.
Purchased a sink Oct. 17th. Apparently sink came in Oct. 26th, NEVER NOTIFIED! Called today November 9th to find out sink sitting in the store. Installer waiting for sink to come in, can't cut quartz counter until sink comes in. It will take two weeks for me to get counter, now I will have NO ...
Sent my wife up there to purchase 15 faucet for our new home, was turned away because she had our 5 year old with her. They both had masks on. Great plan Heralds, last I heard it wasn't illegal to go to a store with your kid. Congratulations, you just lost thousands of dollars. I will never go back ...
Was recommended by a well known home builder and realtor. I will never be going back to this place. The staff, other than the GM Traci are all there just to pass the day...rude and clueless. Look for Traci if you want a professional experience.
Helpful and friendly staff and amazing, beautiful products. It's fun to just wander around the store to look at everything.
They have what you need!
But please.... get someone to answer your phones.
This is my go to plumbing and hardware store! Best service from a knowledgable staff. They spend time with their customers to make sure they get the best product for their projects.
Beautiful store. The sales people are super informative and very helpful
This place has horrible customer service. Do not go here! There are many way better options if you are trying to build a house. I would highly recommend some other place.
They have a lot of faucets tubs but they was very helpful they didn't have what I was looking for and they found found it and they ordered it for me
Total nightmare. After order was placed, took 8 weeks to arrive. On top of that, it was not the correct finish. Calls are not returned. You pay top dollar for lousy service at this place.
The place is beautiful but if you were expecting to come here and find anything at a discounted price turn around now. Unable to find any faucet under $100.00 most faucets listed at $500+.
Their price point is right about what I was expecting. Because I am furnishing an entire new condo, I was not prepared to spend $1,200 on one lighting fixture after I had seen some very attractive lighting fixtures at Lowe's and Home Depot.
The selection is amazing so I was beyond excited to pick out hardware for our new build. I ordered a small amount of handles and knobs for one of our bathrooms. Unfortunately the color was just a little off so I decided to return them. My second trip to the store for the return was a waste of time. ...
Stopped in here for the first time today and met with Kim. She was extremely helpful and offered up some great suggestions for lighting and cabinet pulls. With all the options out there trying to pick something can be quite overwhelming. The store is beautiful and has plenty of items on display. Pri...
Great experience. Showroom was huge with amazing diplays. Crystal was absolutely amazing and took care of all of my questions. I would highly recommend them and definitely ask for crystal.
Staff was so so but my salesperson was great! Helped me find everything and prices were pretty good. I have recommended shopping for many things here. Just be careful who waits on you.
bought hanging pendant lamps in June 2015 which after installation, it was noticed that the lamp shades were not identical. One of the lamp shades was noticeably more sheer than the other. Either shade was fine by itself but it would be nice to have two matching shades as they are hanging on each ...
Everything you need in kitchen and bathroom hardware. Bring your credit cards!
These people are into making the most money they can. Their sales team do not care if you purchase high quality German products or unreliable Chinese products. A person has to do their own research on products because their sales staff really don't look out for the customers. Their scheduling and ...
This place is a joke. I made an appointment to visit. Showed up and called the store only to be told they couldn t figure out who the appointment was with and someone would be right with me. They left me waiting for 15 minutes in the snow. All while multiple people looked out the window at me and wa...
This store has everything. We were having a hard time finding a kitchen sink disposal flange in bronze and they had them in stock. Ask for Jim, he is super helpful. Highly recommend for all your home needs.