On the 25th May 2019 I had booked a coach trip to visit Gloucester Tall Ships to be held in Gloucester Docks, a wonderful part of this City s old and historic part. Gloucester use to be part of the old Mercia Region of Great Britain. Gloucester is a city and district in the county of Gloucestershire...
Incredibly rude member of staff in the council tax department. When speaking on the phone I was told that she couldn t hear me (it was a poor line) so when I repeated myself I was told yes, yes, you ve told me that already .
Added to the fact that it took at least 6 attempts to get through unti...
Awful! Phoned up to speak to benefits team, after waiting 25 minutes to get through, spoke to someone for 60secs and got cut off! Rang again, waited same time to get through, got through, cut off again!!!!
The main menu is an absolute joke! Gave up!!
Unhelpful and very rude, above reviews may not be serious but I am, very disappointed in the attitudes of staff, my job is stressful too but I'm not rude to people.
Appalling service! First in the cue. Waiting 20 minutes now. But foreign people go up first. Second class citizens in our own country or what!!
Garden waste not collected as the stickers for the bins had not been sent out a full month after the yearly direct debit payment had been taken from the bank. Apparently there is an amnesty til the end of October to allow for any delays on behalf GCC/AMEY but if those delays stretch in to November (...
I always feel like an abused victim when dealing with this nonsense faux company called Gloucester City Council. You are made to feel insignificant, unimportant and stupid. I got pushed from pillar to post and given a different number to ring and when someone finally answered the phone, the service ...
absolutely diabolical, never answer, never any help, at least they are consistent with how useless they are. I would rather blend my genitals than have to deal with this shower of sh1*
I have tried phoning 3 times each time 6 minutes to book a bulk collection of the 3 items I also e-mailed and had the response someone would get back to me within 7 days
Had a problem regarding council tax. I started to ring every phone line and couldn't get through to them. Meant to be open 9-5 on a Monday and not one phone line picked up
No one ever answers the phone, when I did get through to someone the phone rang fir ages, the I got an American dial tone and and answer phone. Crazy. What a waste of council taxpayers money
Tried to send photos of fly tipping in my local park (slightly concerned it could be asbestos) and after several attempts found the Email doesn't work - having spoken to dog walkers this morning its "been faulty for as long as they can remember"
Rang. And rang. And rang again. Automated farce
Gave...
I was overcharged on my Council Tax and am due a refund but trying to get this from them is a nightmare. Excuse after excuse for why it has not been paid to me. They were quick enough to threaten me with legal action if i did not pay them money i did not even owe them but when it comes to them payin...
Rubbish - never answer the phone and don't have an answering service.
If I could rate as zero stars I would. Completely unhelpful and don't seem to care about any of the residents and their issues, only that they receive their council tax without doing their jobs correctly.
I've reported several issues over the post few years, and the issues are still there because t...
I've had a few bad experiences with staff that have no empathy or any sense of wanting to help you. It makes you feel cheated out of your own money knowing you have to pay a council that employs such staff...if they were a business on the high street I would never step foot in there or spend a penny...
Good luck getting through to anyone. ..I've been cut off three times. Where's all my council tax going apart from up every year.
Lady who answered the phone was unhelpful and rude.
Your switchboard and contact system needs a serious overhaul.
Sadly this Council has a bad reputation as regards homeless people. They even put up a poster on a bus shelter telling people not to give to the homeless.
This made National TV.
Also beware if you rent a room out in your home. If anyone complains about your home to the Council they will do their u...
Probably the most useless council to date. Just avoid living in Gloucester altogether
Place is a joke ....dont think anybody who works there can say they provide a service. Enough said.
Is very hard to rich them on the phone and i pay double council tax....
Getting through to them is hit and miss and the telephone payment system is an abdolute joke. If I had a choice of switching to a new council I would in a heartbeat.
However the lady I dealt with the second time was amazing and really helpful. Just annoyed I cannot remember her name. If most of t...
New waiting system and hours of opening are absolute rubbish!
I make the effort to separate my recycling from my general waste but today both my boxes of recycling were not collected. my neighbour s box, alongside mine was collected . A leaflet was left suggesting I may have put an item in that was not accepted, no idea what though. So the easiest solution is...
Today I have had to come to terms with sexism, racism and blatantly rudeness!! We pay council tax, for them to refuse to take the recycling!! My biggest bill is council tax, and for what?? Arrogant male Amey employees to be so disrespectful any other member of the public would be arrested!! Disgusti...
Multiple times I've been given conflicting advice and information from staff. Which normally means my housing benefit ( I work just don't earn much. ) Gets cancelled. Then they are so blase about it. "Oh it's not cancelled, it's only on hold." - You assclowns already pay it a month in arrears, so wh...
I have been dealing with these people for years, they are slow and incompetent to put it lightly. They almost never answer the phone and certain members of staff can be ignorant and extremely rude.
I have been in hot water on numerous occasions because they have misplaced paperwork I have sent them...
Tried calling them at 11.00 on a monday morning, only to hear a recorded message saying that the lines are now closed. Our phone lines are open netween 09.00 and 17.00 mon, tues etc.
What a waste of space they are. They need to get their act together. Saying that, they are so quick to to get on to ...
I find it disgraceful that this council does nothing when you tell them of a very dangerous pathway used by cars and children. Accident waiting to happen. "We'll get back to you" then never doing so is not good enough when it comes to childrens safety!
I am homeless because I got Beaton up in Newton house and they have told lies about me the council have stopped the duty of care for me because of what Newton house told the council. But who can help me get my own place to live
Disgusting you could be waiting up to 25 minutes for people to answer the phone or the message to say they are busy and then get cut off! I cannot think of anything positive to say, I needed help with housing for me and my Partner only to be kept waiting for 6 months for a response!
Hopeless, you can never get through, then whilst waiting on the phone you just get cut off. Lived in Gloucester all my life, never known such a poor service. In the end l gave up.
Send out a leaflet saying Christmas recycling and bin collection had changed to a day later, only for the recycling collection to be done on our original date, why bother to tell people to leave their rubbish out a day later and then turn up as normal.
Trying to report it to the council on the fo...
Changed our bin week without even telling us. Thanks for that GCC! Tells us to sort the recycling into separate boxes (good idea you might think?) but doesn't actually provide anything to sort it into, so then of course refuses to take it. I was then told...."that's your problem love!" What do the...
It's really hard to get them to pick up the phone, you'll have to call several times in a row, but once they pick up the phone they are very helpful and pleasant!