Just another middleperson in an industry that doesn't need another middleperson. The customer support is "did you try turning it off then on again?" phrased in a very enthusiastic way for most things, but without fixing it.
Sure, my employer gets cheaper administration of healthcare benefits but...
I've had a great experience with Collective Health!
The office of an in-network doctor with whom I had a phone consultation, had charged me directly and had not gone through my insurance. After I reported this issue to Collective Health, they helped me by speaking to the doc office on my behalf, a...
Pluses and minuses.
TL;DR: technology is nice, interesting concept but the human factor not so much a lot of work and growth to get there.
On the plus side: concept of everything in one place, and one point of contact is very convenient. Their response turnaround time is good.
Minus: Very...
My husband's employer uses Collective Health to manage benefits, so we are forced to work with them for our medical claims. They are SO slow at getting anything done. We have to wait months to be reimbursed for medical expenses paid out of pocket. I would much rather work directly with the insurance...
My experience with collective health was awful. Their representatives provide incorrect and inaccurate information and blame you afterwards, saying you didn't clarify or ask the question enough times. Apparently when inquiring about the expenses involved in a procedure (prior to having it), and disc...
If you want happy employees - don't hire them for your company. The good news is that their people are very friendly and are quick to retrieve information. The bad news is that their claims processing is either grossly inefficient or designed to hold payments as long as possible. To wit: I submi...
The hold times to speak with someone are ridiculous.
Totally USELESS. Their representative knows NOTHING!!!
Gorgeous office. Amazing company! Extremely friendly staff.
Very unhelpful. I have dealt with 5 different people on the phone. Always trying to work against you so you can t use the money in your fsa. They say that they need certain documentation and it s never good enough.
Collective Health is NOT DISRUPTING HEALTH INSURANCE
they are just a TPA (third party administrator) with some attractive technology on the front end. The fake it until you make it tech approach to HealthTech puts patients lives in danger.
If you just need a TPA with stop loss and administratio...
I have overpaid my out of pocket by almost $2K for 2019!!! I still haven't see any of this back and collective health just gives me a run around. They do not care at all about the actual people getting sick. They only care about the company that you work for and saving them pennies. I would rather d...
Wonderful space thank you for hosting WWCode Connect 2019 After Party
Customer service was the worst I have ever experienced. I would give less than 1 star if that was possible.
I felt like there was no one that would earnestly work on my case and get things done.
Background:
I had to work with Collective Health to get a gap exception approved for an out of net...