This was an amazing experience! Jessica, the person we worked with was personable and competent and made the process 1) painless 2) timely, and 3) efficient. We are enjoying our home!
Jessica was so helpful. She and her team kept in touch and kept me in the loop.
I worked with Brenton Van on my home purchase. He was extremely knowledgeable with all of my questions. He closed the loan in less than 3 weeks and even helped with my closing costs. I HIGHLY recommend using him and his services
The Schneider team is the best ! Made everything simple and the best mortgage group i have ever worked with.
Chris Casiello and his team are amazing!!! I started as a first time home buyer back in 2017 not knowing how to purchase a home or how it all worked and because of that I wasn t very trusting and questioned everything from the start. After it was all completed it was then that I discovered just how ...
Five start has 2 mortgages for me over the years and now I m working on my 3rd and wouldn t think of going anywhere else. Roseann and her team make the home buying process so easy . I highly recommend them to anyone I known over the years buying or refinancing a home. Received only praise from the p...
Roseann is AMAZING!!!!!!!! She stood by my side through the entire home buying process and I am now a homeowner!!!! Roseann and her team made our dreams come true!! I honestly can t say enough good things about Five Star Mortgage. They have gained a lifelong customer. Roseann was extremely responsiv...
Chris C. Will move mountains for his clients and is really all about making us #1. I am a disabled veteran with a few challenges in my daily life and he made sure that we understood everything and took the time to ensure we were taken care of. I will stick with 5 star forever!! Thanks Chris
Heath and his staff have always been outstanding proffesionals who have always helped me throughout the home loan process. I will always reccomend them for any house hunting financial issues.
Roseann was incredibly helpful and went above and beyond to find a solution that worked. She's got the connections to get things done, quickly. I greatly appreciate her efforts!
Five Star Really Does Provide 5 Star Service. I have used Roseann
Shannon to help me buy a home and refinanced as well. Always great communication and Clarity while meeting my mortgage needs. I always
recommend Roseann and Five Star Mortgage as they over deliver when
it comes to meeting expectati...
Great people there. I would definitely recommend Five Star.
I've been a Real Estate Broker in Las Vegas for a very long time, originally licensed in 1980.
I've worked with a lot of lenders over the years, but one of the best I have worked with is Five Star Mortgage. I work with Heath Schneider at Five Star Mortgage because he knows what he is doing, is on t...
They have been very helpful & honest from the very beginning! No pressure & lots of help!
Very patience helpful, they make you feel welcomed, I'm referring any and all my friends.
FIVE STAR MORTGAGE and Rosanne made our refinance painless. Paperwork was a breeze online. One trip to the office to sign final documents. Doesn't get any easier. Got us the rate we were looking for and more.
We always have a positive experience with Five Star, they are very professional everytime!
I found 5 Star Mortgage to be very Good. Its my SECOND TIME doing a refinance with them, the paperwork is mild compared to others. I found Ms Shannon who i am currently working with to be very informative about things, and what i needed. No Regrets at ALL!!!
Roseann was extremely patient with us as first time homebuyers. She got us reasonable rates (VA loan at 3.25%) and helped us every step of the way. She was professional and fast. We were able to close within a month which can be hard for VA loans. Would recommend to everyone!!
Once in awhile, you come across a company and a person that blows you away with how amazing they are, and how dedicated they are to their job and clients. Roseann Shannon is that person, 5 Star Mortgage is that company. She has handled at least 3 mortgages for me, plus I refer everyone I know to h...
If professionalism and customer care are qualities you're interested in, then Five Star mortgage may not be the lender for you. I have never seen such a blatant lack of respect or desire to help a customer as the service that has been provided by Chris Castillo. I have to wonder if they're intereste...
I ve done numerous loans with this group sent numerous clients. Repeat business. Always gets the job done excellent service
Chris is awesome! He always took the time to answer my questions and breakdown explanations if needed to better understand something. He helped with our initial mortgage and just recently helped us from making a big mistake with our refinance! Would definitely recommend talking with him!
Sophie was an angel sent to make our home buying easy....everyone in the office is super! Not sure how things would have turned out if not for Sophie.
Roseann and her Team are The Best !! They just helped us Refi Ang's moms house !!
Very professional, extremely helpful with any questions I had and super fast!
I worked with Chris and his team and they made the process move smoothly. We love our new place.
Incompetent. Late. Lie why they're late, and then completely drop the ball when I confronted their incompetence. SHOP AROUND FOR OTHER MORTGAGE COMPANIES BEFORE CHOOSING THEM IF YOU WANT TO CLOSE ON A HOME IN A REASONABLE TIME!
Heath and Susan lie constantly.
The process took much longer than needed. And whenever there is an issue they blame it on the client. Very Very Very unprofessional. They change fees and interest rates without notifying clients. Please review and re-review your numbers carefully. And never trust a w...
Excellent service fast and reliable and communication is outstanding thanks John and Rebecca!!!!
If you want a mortgage lender who responds quickly and answers every question you have with a smile, Five Star Mortgage is your company!
I have worked with Roseann in the past and reached out to do a streamline loan. I was really pleased she remembered me and I didn't feel like I was just another c...
Superfast!
They don't waste any time. Quickest turnaround.
Five Star Mortgage and Sophie Judice are incredible!! It took less than 30 days to complete my refinance from the first time I contacted Sophie on 6/12/18 until the loan closed on 7/9/18. From my personal experience, this was the fastest refinance I've ever done not to mention I got an incredible...
Roseann went out of her way even at some cost to her to make sure we got our dream home. It was a fight to the very end and when I bugged her often and when I freaked out from stress she handled it like a pro. It was a great experience and first time in our pool I cried it is such a blessing. P.S. s...
Had a great experience with Roseann. The whole team was attentive and dedicated to ensuring that my mortgage was completed quickly. I received a really great rate. Thanks so much.
By far the most unprofessional business I've used. After 6 months of no returned phone calls, an email here or there, they kept dragging it out and finally just dropped my loan application. Nothing but a huge waste of time and money. I highly recommend you take your business to a different loan comp...
My husband and I were the buyers (with my husband being the buying agent) of 4 investment properties and chose to employ the services of Brenton Van with 5 Star Mortgage. He had recently completed a refinance on our personal home, and despite it taking him twice as long as a refinance should take a ...
Roseanne is a excellent mortgage professional and her staff knows the industry well. Sound company and experience.
Five Star Mortgage went way above and beyond to find an option that would work for us. Our purchase had a few details that were outside of the conventional loan requirements and Five Star found us multiple options and packages to choose from. Their staff is professional and work hard to overcome hur...
Five Star Mortgage walked us through each step of the loan process. They were quick to answer every question we had and took the stress and confusion out of being a first-time home buyer.
Amazing mortgage company! Amazing rates, loan programs and most importantly customer service. I recommend all of my clients to Five Star!
I just did a refinance with Brenton Van from Five Star Mortgage. It was smooth, easy and I got the best rate around (I got different quotes and Brenton's quote was the best). If you are looking for a loan, he is the man you want to talk to.
Poor communication, failure to perform as agreed. Use a REAL bank lender.
Home buying process is known to be stressful and maybe difficult. This was our first home purchase and Five Star Mortgage made the whole entire process smooth. From the beginning to the time we got the keys, they were able to assist us getting all of our information together and answer any questio...
This was our second time working with Roseann and her 5 Star Mortgage team. We are repeat customers due their outstanding service. Just like the first time, Roseann and her team was very helpful in obtaining the best mortgage loan available with fast and efficient service. The team always respond...
Thank you Roseann Shannon and Five Star Mortgage for making my new home buying a smooth, seamless and stress free process that I've ever experienced in my buying/selling at least 7 homes in the past. You guaranteed the best interest rate, no closing costs and overall best coverage of my home and wo...
Heath Schneider has done dozens of loans for my clients over the years. I can always count on him to get their transactions closed efficiently and with zero drama. I highly recommend Five Star Mortgage.
Look no further than Roseann with Five Star Mortgage! I just closed on my new house and this was the third one Roseann has helped me with. I couldn't be more thankful. She's reachable 7 days a week!!!
Just have to say what a great job 5 Star Mortgage did on my home loan and how well they communicated with me during the process. I have worked with several national home builders and I'm currently with one now and I have heard horror stories over the years on mortgage companies and their lack of com...
Julian did a great job and made our refi so easy. Thanks Julian
Good company! This company went above and beyond to help me get approved for my first home. My credit Score what is below average, was below average, when all the other mortgage companies turned me away 5 star mortgage didn t. The other mortgage companies made me feel that getting home would be c...
I have to honestly say, after doing many refinances on my house with different Mortgage Companies Roseanne from Five Star wins my vote for being honest, caring and very friendly! Everything was smooth and easy!
One thing I most valued working with Jessica is her trustworthiness and her ability to provide the right advices. She knows the business and makes you feel comfortable during the whole process.
I just wanted to express how awesome it was to have Jessica Eiroa s help. She was absolutely great in helping us get approved for a mortgage loan and was very attentive with getting all the paperwork done on time for our escrow date . I am so pleased with the service she gave us and for always answe...
Chris Casiello is an AMAZING Loan Officer. He is knowledgeable, gave great advice, closed two Refi s for me quickly. Definitely recommend!! I appreciate his expertise.
Heath and his team are the most friendliest business people I have ever met. They will make sure your comfortable and completely happy with what your getting into before you sign. When I have a question they are available and always thinking for their customers, VERY knowledgeable about their mark...
"I have worked with 5 Star Mortgage for 11 years purchasing 2 homes with them and refinancing also. See the name spells it all out 5 Star and it is true as a Veteran I have the option to work with many organizations. 5Star understands the needs of a Veteran (30years) and is there for you. If you wan...
Five Star Mortgage deserves 5 STARS! Extremely professional, friendly and the easiest mortgage company not only in Las Vegas but in California also! I would highly recommend this company to ALL my family , friends and coworkers. THANK YOU ALL at Five Star!
I used Roseann Shannon to close on my first home three years ago at the suggestion of my realtor. The close went well, quick and no issues. Last year when I wanted to fund a $70,000 pool and backyard renovation project, I called up Roseann again. Both her and her team worked diligently on a nightmar...
Roseann is AWESOME. She brought me a lender s approval in a very short time, along with a great rate and not the usual ton of paperwork they ask for for a typical purchase. The process was smooth and efficient and she communicated often and clearly. Highly recommend Five Star to anyone. There s a re...
We worked with 5star for our initial loan and then again for our refinance. Very easy to work with and very fast. Chris is informative friendly and on top of things.
I would definitely works with him again.
This was a smooth transaction.
I appreciated being notified step by step what was going on.
I will definitely use them again.
I highly recommend 5 Star mortgage for any of your home buying needs. They are extremely efficient and made the process as smooth as possible. I had the pleasure of working with Julian Cohen and would recommend anyone to do business with him. He answered all my questions and was always available whe...
Jessica was amazing! She was available for any questions we had and helped us understand the whole process that could be over whelming at times. She went above and beyond to help us out. I recommend her with all our relatives and friends. Recommend them 100%.
Awesome , I felt like I had my very own dream team thats exactly what they are!
Very experienced and professional personnel. All actions were done quickly and accurately with no re-do's. Everyone was also very friendly and knowledgeable. Excellent experience.
Roseann is amazing!! We have worked with her for years now. So professional. Would definitely recommend for all your financing needs!
I am always pleased when dealing with Five Star Mortgage. Julian Cohen and his team are very professional and efficient. I always feel confident that each transaction will move along smooth and without hassle. Julian is always available to answer any questions my clients or I may have and eager to a...
5 Star and their staff are professional, responsive, no nonsense!! They don't low ball you to get your business, then change it up right before closing! They give you the best they can, with specific disclaimers or details so there are no surprises! I've dealt with a lot of loan refinancers and they...
All went as Five Star said it would. Very professional. Highly recommend.
The entire process took 22 days and very simple with 5 Stars guidance. Would use them again in the future
I highly recommend 5 Star Mortgage. Very helpful by going above and beyond to accommodate my needs being out of state. I thank the hole team for making the purchase of our dream home come true. God Bless!
Had a very good experience buying my first home with Five Star. Rosanne was amazing and made sure I felt comfortable the whole way. Very pleased with the service I got from them!!! Thank you guys
My loan officer was Brenton Van, he did such a lousy job with my loan, I never ever would recommend him to anyone. the very first thing was: he told me certain amount for closing costs, saying that amount will ONLY go lower never higher, but at the end I paid $2000 - $3000 more than he said (he "for...
Roseann and the Five Star Mortgage Team are outstanding. The entire process was painless and we closed on the new house on time and without a hitch.
I would totally recommend working with Jessica at Five Star Mortgage. She made the process completely effortless and when it came to all of the notifications her and her team were very prompt. We saved way more than what was originally expected thanks to her lending partners. Thank you Jessica an...
I would highly recommend and always do recommend Five Star Mortgage in any transaction I am working on as a real estate agent. Roseann has been nothing but accomodating and incredibly available for me at all times.
I'm a first time home buyer and was recommended to Roseann. I cannot say more positive things throughout this entire experience. She responded in a timely manner, answered every question I had, and made this entire process go so smoothly. One of the best parts is they got me an AMAZING interest r...
Great responsive customer service from Roseanne. They got us a great loan.
Look no further. Roseann and the team at 5 star will bend over backwards to get you the loan you need. The best customer service in the business.
Brenton Van and his team at Five Star were very thorough and helpful in coordinating our needs while securing a mortgage for the purchase of our home. Any questions we had were answered the same day, whether by email or phone call. Would recommend to anyone that wants a pleasant, upfront and honest ...
Heath and Susan are the best. Five star has 2 rock stars !!! My thanks to both of them.
Roseann is the best! She helped me close with an extremely tight deadline and was excellent to work with every step of the way. I highly recommend her and her staff who have made the buying experience wonderful.
Roseann Shannon and Five Star Partnership went above and beyond with exceptional customer service for my home loan and refinancing, making the process as smooth possible. They are simply outstanding and such a pleasure to work with!
Best in the business! Julian has done all my loans/refinancing and goes above and beyond to make sure you get the best rates and loan in the market. He makes everything super easy and a very seamless process.
5 star mortgage are some of the most professional and knowledgeable professionals in the business. I recommend them highly. My experience with them was superb.
Great Job, Amber and the team are on point, Awesome Job getting the new house closed and also the outstanding job on Closing the Condo in record time. William"
Great experience! I would highly recommend Five Star Mortgage to anyone who is looking for a home loan or is looking to refinance on an existing loan.
What a great staff at 5 Star Mortgage Del and Roseann would love to thank Roseann, Lesa, and Zachary and all of the staff . They gave us a less stressful experience
Thanks for all of you !
Roseann and her staff are awesome to work with, they handle everything and made the experience so easy on our refi highly recommend Five Star
Roseanne, your expertise and professionalism was quite apparent during my loan process. Thanks for the hard work!
Totally incompetent. Did not trust the loan officer I worked with.
We did our refi with Five Star Mortgage and we are so happy with the fast and professional service we got from Roseann Shannon! Less talked and great results, that's what we're looking for, and we're very satisfied with the results! We will definitely recommend! Thanks again! Doug & Ana"
Roseann and her team were AMAZING. Everything ran smoothly and from offer to close was only about 3 weeks. I cannot say enough about wheat a great team this is.