The worst company EVER! Their customer service is very disappointing let alone trying to actually talk to someone their who doesn't sound like a robot. It's takes forever to get an answer back from anyone and sometimes the person doesn't even know what they are talking about! WHAT KIND OF PLACE IS THIS!?!?! I truly wonder what kind of people work here. So annoying, don't waste your time with them!
Carlos is a great guy. Definitely deserves a raise. JUST DO IT AND GIVE THE MAN A RAISE!!
This week I made a few calls to RMIS to get my Truck Insurance updated. I spoke to Lee, and he was extremely, extremely professional and helpful to me. He made sure got updated and in order. I just wanted to shout out my appreciate to Lee for being the BEST and for being PROMPT to solve the problems. I love professional people that make a difference in this World. hanks again, Lee. -- Sandy@SandyNDaveTrucking
Great experience with this company! We had some issues with links between insurance and MIMI was able to help me and get it taken care of asap, very quick response time and very pleasurable to talk to !
I'm glad that RMIS made it clear that they really want to be there to support me through any challenges that may arise. I didn't hesitate to contact customer service when I was training a new employee. Carlos was exceptional. Thanks to you we can use RMIS to it's full potential. I will be reccomending them to all of my business contacts so they are in compliance and can continue to do business with no insurance issues.
On 2/5/2020 I was having trouble getting set up with a broker. I called RMIS and spoke to a representative named Obdulia. She was very pleasant and walked me through the process with ease. Without her help I would have not been able to get set up. Her professional and knowledge was greatly appreciated.
Obdulia Hernandez Account Specialist Lead Is the absolute best!! I had continuous problems with my agent not properly inputting my company Data. Obdulia went over and beyond to ensure I was assisted. It is apparent that she is a stellar, exemplary employee that cares about all her clients. Thank you for being amazing thank you.
ALL YOU NEED TO READ IS THIS POST.
We've been working with Yesenia Sanchez since March of 2019, and let me tell you; this is the best person in the world to work with in such a crazy busy industry. Yesenia has ALWAYS replied within a few minutes for a request, and works until the request is finished! I've personally been saved numerous times because of Yesenia, and for that reason alone I would recommend RMIS to any carrier/broker in the industry!
Really nice and knowledgeable lady by the name of Cheyenne helped me
onboard with a major parcel company because my insurance company kept sending RMIS the wrong info which made the processing take longer than normal, luckily I had already onboarded with a another company that they also dealt with that was able to verify my insurance limits, therefore expediting the onboarding process to the next day instead of another week.
CHEYENNE THE EXCEPTIONAL PROFESSIONAL.
Maria was great. I couldn t understand anything until I called and she picked up. I m relaxed now.
My staff members no longer have to manage this labor intensive compliance requirement Thank you RMIS
Wesley Danks
S & D Enterprises
Carlos was great to work with! Polite, professional, and got straight to the point!! Great customer service.
24 to 48 hours to process???,,really???,,oh yeah I forgot they are located in California
I am ONLY giving a 5 star review because of the work Lee did for me. I have been dealing with an issue with my insurance for almost 10 days and Lee went far beyond the call of duty to make sure everything on RMIS side was correct. I cant understand why this person isn't a supervisor or a trainer for all new hires. I say this to RMIS, if you have an employee that out shines EVERYONE else that answers that phone please show your gratitude and promote that person. Its extremely hard to find hard dedicated works. Every time Lee answered that phone my mind was at ease. Lee I don't know if you ever get to read these reviews but you deserve a big hug from me. I thank you so much for your commitment to making sure I didn't have to worry. Thank God for you. Lee if you ever come to SC your hired on the spot. And that's not a joke.
RMIS is the worst. First it takes them 2 days to receive an updated cert, then they take their sweet time to review it and update your files. Not to mention every time I call it, they have some sort of false alarms that randomly show up on your profile. They have me on what s called rush service and it should take no more than 2-4 hours. Lets hope it s all true!
Not sure what the first two people who Google Reviewed RMIS are talking about, because my experiences with RMIS has been nothing short of tremendous. As a principled member of a 3PL company, I've been a client of RMIS for 3 going on 4 years now, and the insurance monitoring services they provide have been highly beneficial to the business. Not only does RMIS tremendous efficiency save us copious amounts of time, time that allows us to focus that much more on the business, but their execution of the services in which they provide are infinitely more effective than anything we're able to do ourselves in-house with this critical component to our business
They re very professional and respond quickly and efficiently.
The site is a very nice site and Helps you get signed up with the brokers within 10 minutes sometimes less if you know the format I spoke to a representative by the name of Carlos Today he was very informative helped me through one little process of a changing things to the PDF format and downloading a wonderful experience thank you very much RMS
I was really impressed with the knowledge of the customer service team, especially Navil and Josefina. They both worked together to help me solve registration issues online and made a complicated process go smoothly, and on top of that they are both easy to talk to! Great experience overall!
I was dealing with a frustrating situation, someone not doing their job. I emailed Mirem (Mimi) Sanchez last week about this, she immediately emailed the company that wasn't completing information that was needed. Fast forward to this morning & the company STILL had not submitted this information. I emailed Mimi again, she once again sent them an email specifying our company in an attempt to get this issue resolved. Mimi emailed me back a little while ago to access my log in again, i do so & there it was.............DONE! :) Information needed was provided and i can relax now :) Mimi is awesome! Very professional, courteous, told me to feel free to follow up with her anytime. I felt each time i reached out to her, that she sincerely wanted to help me. THANK YOU MIMI!!!!!!!!!!
Great shout out to this company. Mimi in special accounts is the most efficient and professional person I have ever had the pleasure to work with. Thank you Mimi for all your help.
Having RMIS has been such a great asset to my company. I'm only sorry I waited so long. Their team of bilingual Customer Service Reps have been invaluable-so a big thank you to Nick and Bill and everyone at RMIS.
- Dan MacDonell
California Pools
My experience with Registry Monitoring has been extremely difficult to work with them. I would not use them.
I never take the time to write reviews but felt inclined to give RMIS a shout out. They were very pleasant and made things simple for me!
Exceptional customer service over the course of 4 days by Mimi Sanchez. Couldn't be happier.
Shout out to MIMI! She's the best! Courteous, professional, prompt, first class service with a pleasant personality! She can make anyone feel at ease and most comfortable with her down to earth witty banter!
Lee bowen!
Was absolutely amazing this man is a hard worker and is so into helping others we need more people like him everywhere i cant stress enough, the level of professionalism and honesty he provided to me because of this experience with lee i give him 1000 s of stars and 1000 s of thumbs up completely satisfied if you ever need help about anything at rmi ask for lee to help you thanks lee and God bless you your a great leader and a great mind. keep up the good work it all pays off in the end.
Every time I call RMIS I am treated with incredible respect and they handle every challenge quickly and professionally. Other companies want your business, but once they have it you become invisible. Not RMIS, they care and have impeccable service.
Great customer service! I lucked out and got to work with Lee Bowen. This guy needs a pay raise! Nice, helpful and knows his job.....RMIS better work hard to keep him!
Sincerely,
B&C Logistics, LLC
Judsonia, AR
I don t get y 15 minutes process time takes up to 48 hours. Logistics industry arebalready under lots of stress and pressure now we have to deal with these guys....I m sitting home waiting to get my insurance processed and loosing lots of money. I will switch to different broker who doesn t use these guys
WOW! What can I say RMIS is the best! I really enjoy working with the whole team there! Suzette is always on the ball when it comes to keeping our freight moving!
Carlos is the best example of what customer service looks and acts like. I was very upset with the first response i got from this company but when Carlos answered my 2nd call he took on my frustration without feeling as if i was attacking him personally. He handled my problem with ease and nothing but pure professionalism! Thank you, Carlos
RMIS customer service is exceptional , i had the pleasure of speaking with Lee Bowen and this gentlemen is a river of knowledge , he quickly sent me links to access my account update my W9 and told me exactly what i need from my insurance agent. I got a follow up email from him in less than 15 mins letting me know he has received all the correct information and just waiting for everything to get processed. Wonderful gentleman great experience. keep it up guys.
Huge thumbs up to RMIS and thanks to Josefina in Customer Service for handling my issue and providing detail as to what to do. Thanks everyone for going the extra mile.
I was helped by Carlos, great customer service, would call back & ask for him again, very helpful, very kind.
We had a problem updating our certificate in the RMIS. Tried to do everything and anything but couldn t. Got locked out, no broker would work with us. We were desperate. Then I got Mirem (Mimi) Sanchez s contact. Only minutes later I started getting phone calls from brokers saying EVERYTHING OK! Out of trouble in no time. Thank you, Mimi
Extremely sucks when you need help on the weekend and there is nobody available at all to help
If you any problems the person to contact is Mimi Sanchez. She sorted my issues and got back to booking loads in less than 25mins once i contacted her.
Dolores Garcia! Was the best person I ever talked to at RMS! Very patient and helpful! Thank you so much!
I have been having trouble with registering for J.B. Hunt, CH Robinson ,and Total Quality Logistics. J.B Hunt has been the the ones that had been giving me trouble due to a IRS issue but once I contacted them. I was still having issues until I talked to Obdulia Hernandez she heard about my problem that I have been having and can hear my frustration. Once I gave her all the details of my situation she told me not to worry that she would do the best to help me and keep on eye on it if not guide me which ever way I needed to go. Great customer service out of all reps I spoke to she was able to nail it and not give me any excuses and just find solutions appreciate the services THANK YOU SO MUCH!!!
Mimi was my point of contact and she was so very helpful and kind. She was on it! She took care of me and the issues I was having. Great experience! THANK YOU
Mimi helped us out she was great... I had called in and had an issue which she fixed right away few days ago... today I had the same problem.. thankfully she gave me her email address... I sent her an email... she replied back saying she already got an alert and she was working on it...she took care of it in 15 minutes... I have been in the trucking business for over 9 years and I have to say she is one of the best I have dealt with.... RMIS is very blessed to have a team member like her helping us.. Thanks again Mimi
usually, only disgruntled customers take the time to write a review in order to vent their frustrations. this is why i wanted to make sure to make it known how happy i am with rmis. they are very knowledgeable, thorough, and understand how important my shipping needs are. thank you for a positive and seamless experience, rmis!
Last time it took 5 minutes to update my status with my broker now Registry monitering telling me it can took 24-48 hours. I already turned off from three loads
Exceptional company with an amazing team of professionals. They know the meaning of customer service.
Wow carriers beware its gonna take hrs to complete this. I swear by the time this is completed you will be so fustrated you will give up. You can be turned down for a load because a file cant be compressed!!!
RMIS's customer service is top notch. They help speed up the cert process so I can conduct my business.
Sincerely,
Gina S.
L&L Corporation
Registry Monitoring Insurance Services (RMIS) is a company that specializes in compliance monitoring for various industries, including transportation and property management. With over 30 years of experience, RMIS has established itself as a leader in the industry by providing innovative solutions to help businesses stay compliant with regulations.
One of the key services offered by RMIS is their Transportation Compliance Monitoring program. This program helps companies ensure that their drivers are properly licensed and trained, their vehicles are regularly inspected and maintained, and they are following all applicable regulations. By partnering with RMIS for transportation compliance monitoring, companies can reduce their risk of accidents and violations while also improving safety on the road.
In addition to transportation compliance monitoring, RMIS also offers Property Management Compliance Monitoring services. This program helps property managers ensure that their buildings are up to code and meet all necessary safety requirements. By working with RMIS for property management compliance monitoring, property managers can avoid costly fines and legal issues while also ensuring the safety of tenants.
RMIS also offers a variety of other services designed to help businesses stay compliant with regulations across different industries. These include Drug & Alcohol Testing programs, Background Screening services, Occupational Health & Safety programs, and more.
One thing that sets RMIS apart from other compliance monitoring companies is its commitment to innovation. The company has developed proprietary software solutions that make it easier for businesses to manage their compliance needs efficiently. For example, its online portal allows clients to access real-time data about driver qualifications or building inspections from anywhere at any time.
Another advantage of working with RMIS is its team of experienced professionals who have extensive knowledge in regulatory requirements across different industries. They work closely with clients to understand their unique needs and develop customized solutions tailored specifically for them.
Overall, Registry Monitoring Insurance Services (RMIS) is an excellent choice for any business looking for reliable compliance monitoring services across various industries such as transportation or property management. With its innovative technology solutions combined with experienced professionals' expertise in regulatory requirements makes it stand out among competitors in this field making it an ideal partner for any business looking towards staying compliant while reducing risks associated with non-compliance issues..
rmis.com
