Holidaycottages.co.uk
Dirty, unhygienic places. Non existent customer service!
I booked a 5 star cottage named The Old Sunday School in St Just, Cornwall for my partner's birthday and mine. I booked it via Holiday Cottages, which is managed by TTC. I can't express our disappointment. The lack of hygiene and care for the cottage was shown throughout the property and the grounds surrounded. There was years of dust, snot on the doors, mould on the walls, broken windows, dirty and sticky floors and used chewing gum. There was an overgrown garden with a rusted inaccessible BBQ, garden furniture covered in moss and bramble. The sofa was stained, food splattered over the kitchen and extractor fan, which was also missing a light. We left the accommodation early in the morning having stayed only one night due to no other safe alternative in the middle of the night. The customer service is an absolute joke. Our stay was booked for 7 nights all pre paid. Staff refused to help with alternative accommodation or refund the money. Three months later and I'm still fighting to get a reply and an apology from TTC and Holiday Cottages, yet I'm still being ignored after multiple complaints and emails sent. Should you value your time and money DO NOT USE THIS COMPANY! The majority of the reviews are fake and my original reviews don't show anywhere on their websites or Trust Pilot! The property advertised doesn't look the same as advertised on Holiday Cottages website!
