XoticPC Reviews

Xotic PC sold me a laptop that was a 'Preorder' without telling me it was a 'Preorder.' I paid for rush build and services and rush shipping. It took me 6 weeks to receive my laptop... at which point I was going to be at a different address than the original shipping address. I called Customer Service and attempted to have the shipping address changed and they refused. Then, when it arrived, not all of the products I had ordered were in the box. I had to call Customer Service again and tell them that the packing list was incomplete. The only plus side of my experience is that the laptop is amazing (ASUS GL702VS-DS74). 10/10 would not shop with this company again.

Xotic PC also asked me to write a review for them on their website. I did. I went back to check on said review (which was very similar to this review I have written above) and they had completely edited it, leaving only the positive comments that I wrote and removing anything negative I said other than the keyboard of the particular model I ordered was lower quality.

My original review gave them two stars. Since they decided to take my honest review and make it their own, I have downgraded them to 1 star for absolutely horrible customer service and manipulating my review to make them look better.

UPDATE (04/19/2017):

After posting the above review, Xotic PC Customer Loyalty Department reached out to me to make amends for the experience that I had shopping with them. Without getting into the specifics, they actively sought to resolve the issues that I had with my initial experience and take steps to make sure that my experience is not repeated for future purchasers. I am now far more satisfied with the end result of my interactions with Xotic PC. I am upgrading my review from 1 star to 3 stars. If all had went smoothly from the beginning of my purchase process I would be giving them 5 stars.

UPDATE (04/25/2018):

I have again amended my review of my Xotic PC back down to one star. It has been approximately 13 months since I received my laptop (which I paid $2400 for) and it has failed. I paid Xotic PC for additional copper heat sinks to be applied to my laptop. As you can see in the photo, they have come loose and were falling around freely inside of my my laptop case. The adhesive that was used was not strong enough to hold the weight of the additional heatsinks. I have elected just to remove the heatsinks and clean off the adhesive and my laptop still works fine. It's a MIRACLE that the loose copper in my laptop didn't complete a circuit on the motherboard and ignite the whole thing into flames.

I will never shop with Xotic PC again and unless you have a burning desire for low quality craftsmanship, repeated inconvenience, and poor customer service you shouldn't either.

I bought an msi gaming laptop from them last year, has some problems with shipping, but other than that, very nice people and a very awesome company! Thank you for the experience you gave me. Will definitely buy more from xoticpc.

Was a great experience with purchasing my daughters laptop. Have had it for over a year now without any issues.

Top notch high-performance computers! For those with the ability to afford them, you can't hope for better!

The customer support at xotic pc is outstanding from pre-order to after I got the laptop in my hands. They helped me out with choosing the right pc for me in my budget and through the build they answered all my questions quickly. Even after the purchase they still answered and responded to all my questions.

Great customer service and awesome custom options! Knowledgeable staff also.

I've enjoyed 2 laptops from these guys. Great experience.

Really nice support and awesome deals!, can't wait for december to buy one!!

SSECOND UPDATE: The company did fix *most* the issues regarding my laptop and we did find out the other issues I were having was just me needing a new battery, but they put the wrong key cap on one of the keys on the keyboard that needed a new one and I still can not get anyone to resolve this issue for me. I do not understand how this sort of thing happens. I do not have time to keep following up with the tech support people about this issue.

I then stupidly decided to purchase a new computer from Xotic PC figuring since the previous issues were regarding things with MSI I would buy a SAGER computer instead, but no. I have had issues with this now new computer since it arrived in the mail. The screen had a large fuzzy bar down it, and I had to pay shipping to have it send in for an RMA. It was finally returned, and I am STILL HAVING ISSUES. Now there is red smudges, and pixels that show up when dark images are displayed on the screen, as well as thin white bars that show up at random times. I could not be more annoyed with everything I have gone, though. I wish I could just get a refund on this new SAGER computer and never buy another computer from Xotic PC again
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UPDATE: I was reached out to about this issue by the loyalty manager for Xotic PC named Matthew. He was very helpful and is going to take it upon himself to get these issues resolved in a timely manner. I also found out that this error was a direct error from MSI because it was fixed within the first two years of warranty. Things are still being resolved the computer has been returned to me with a majority of the issues fixed. Their is still a few minor things with the battery being resolved with the tech support team. |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||

Had the worse two experiences dealing with damage to a laptop I bought in 2013. When buying the laptop I bought the extra warranty and was told I would have one year of accidental coverage, I also paid to remove the bloatware and downgrade to Windows 7 professional.

Little did I know buried in the fine print if I payed for the removal and downgrade listed above I would not be given any information on how to register the computer and if I did not register it with MSI within 30 days after the shipment date I would not get the one year of accidental coverage that was included with the PC. The item took a very long time to ship to me and I did not realize these conditions to obtain the protection until a few weeks after getting the laptop and then it was too late.

The protection was not honored when an accident did happen to the computers just a few weeks after I received it. Since it was a few weeks past the 30 day mark I had to pay 270.00 plus shipping to get the laptop repaired. After the computer was returned to me which took over a month it came back to me with a mistake made during the repairs. The wrong laptop faceplate is over a computer port it should not be over. (Esata plastic piece over a mini display port on motherboard) I desperately needed the computer for my Network Engineering degree at college and could not afford to be without a computer for another month.

Since my computer is still in warranty (Until Sept 2016) and I now have a backup computer to use I decided to try and have XOTIC PC fix this mistake during the 2013 RMA. They accused me of causing physical damage to the computer and have no records of my 2013 RMA request. They want to charge me again for more repairs that I did not cause.

I am currently still dealing with someone about this issue but insist that it is not XOTIC PCs fault and they will not fix it

Do not ever buy from this company you will regret it!

Have purchased twice and have always been pleased with the personalized customer service. Amy emails or phone calls were always very professional and timely. Work is first-rate and great quality. I always recommend Xotic to anyone looking for a better machine for your money.

Purchased a MSI Dominator Pro 2PC from these guys and I've regretted it ever since.

Purchase price $3,656.01

Advised by Xotic PC during 5th repair to remove operating system from raid setup and install on one drive. To avoid changing current configuration I purchased an additional 2.5" ssd for $305.00.

Total cost $3,961.01

1. 3 returns for a bad ssd Xotic PC installed. I had to call MSI twice to tell these guys to replace the drive.

2. Malfunctioning keyboard and bluetooth

3 GPU failure, needed to be replaced

4. PC will power on but not boot. It stays on a black screen.

The first failure occurred on day 1 of receiving the laptop. All other failures were within 2 months of receiving after repair.

If you are/were fortunate enough to purchase a product from Xotic PC and not have an issue with it lucky you, but from my experience If you do have a problem they will never fix it. MSI has fixed every problem that I've had. If it were not for MSI diagnosing my initial ssd problem which Xotic PC installed. They would have never replaced the bad drive, keep in mind they sent it back to me with the faulty drive after MSI told them it was bad. They also sent it to me twice before that saying that it passed their stress test and they didn't find any issues. It took 3 returns to fix the first issue.

Xotic PC has admitted that the number of repairs were excessive and asked MSI to replace the unit. MSI refused since it was out of their warranty. Xotic PC will not refund or replace anything outside of their return policy regardless of the issue. Basically they want MSI to take the hit for the unit.

I honestly think that MSI had issues with this model, but it's not their job to replace it since I didn't buy it from them. I bought it from Xotic PC.

They keep trying to tell me that they're doing me a favor by repairing a 3 year old machine that I've had problems out of since literally day one. I don't see their logic in asking someone to keep a machine that fails within 2 months of use. I assure you it does not matter if you are 1 day outside of the return policy they won't take it back or replace it for any reason past that. I've given them many opportunities to repair the laptop, yet they still refuse to replace it. They honestly don't care about what kind of experience I've had with this laptop I'm stuck with past their return policy.

So before you decide to purchase from this company. Ask yourself if you want to go through the same issue that I am with this company. My problem is not with the laptop, it's with the way Xotic PC is handling things.

IGNORE ANY RESPONSES THEY MAKE TO THIS UPDATE. THEY'RE ONLY DOING IT TO PROTECT THEIR REPUTATION. EVERYTHING THAT I'VE SAID CAN BE PROVEN THROUGH EMAIL CORRESPONDENCES.

Best of the best, really can't find a better business.

I ordered a PC from them about 4 years ago and it's getting time to get another. They always have the best. Least pushy customer service.

excellent laptop may buy another and give this one to my kids

Bought a Sager laptop last year and I am extremely happy with the whole process of buying and customizing through xotic. I will be buy again in the future.

I recently decided to buy a laptop computer, and so I asked the guys at Xotic PC to help me out. In the end, I was very satisfied. I asked them for the best computer available for my needs and budget, and they helped me out. They answer many questions I had, and cleared all my doubts. They have an excellent support team, and a wide range of products to purchase from. I would totally recommend anyone who is going to buy a pc, to clarify with Xotic PC, and they do a lot of configurations for you. And most importantly, they were very confident to assure their products and their support.

I have nothing but good to say about Xotic. I ordered my laptop through them and it arrived even sooner than they anticipated. The tech support has been wonderful and lersonal.

I have bought three laptops on different occasions. You can customize everything that can in a laptop with no problems. E-mail support is also really good, with fast answers and helpful solutions. One small detail to consider if you are an international client and you need to send a unit for a warranty repair is that you have to pay for the shipping, both ways, and when they ship it back is in a quite big box (50 x 50-ish m) so the shipping cost can get quite high.

Just placed my order!
XOTICPC website was easy to use and offered lots of options for customization.
Customer loyalty service was also great. The team replied quickly and helped me with any troubled I had.
I am excited to recieve my new PC!

Just made my order and so far the company to customer experience has been extremely helpful. They have answered all my questions so far about my laptop I ordered and the morning of the next day I made my order they let me know that the graphic wrap I sent to them to use would not be the best image to use and suggested submitting a new one or to just use one from their library which is great because now I don't have to worry about a distorted image being used. This is just a review of my experience with the ordering process so far.

I bought a laptop from XOTIC PC a few years ago. Their website is quite user friendly. The service was great. I received my laptop quickly and in perfect condition. I am looking forward to purchasing another laptop from them again soon.

I got the best deal in U.S. of the only laptop that meets all my requirements - gigabyte P35 at Xotic PC. And I love those free gifts with it! Excellent service for the best price available!

Purchased Custom "Gigabyte p35v6"

XOTIC PC was wonderful to do business with. Their sales team was very helpful in finding me the exact product I wanted and working through the customization options that were available to me.

I did work with their customer service rep after purchase due to a missing recovery disk, and they were professional, prompt, and resolved my issue quickly and to my complete satisfaction.

I would highly recommend XOTIC to anyone considering purchasing from them, you will not be disappointed.

When I am in the market for a new gaming tower, I will be going to XOTIC to order a nicely customized rig. They are beautiful.

Excellent customer service! Fast shipping and great selection!

Very friendly, product came but had an issue. Sent it back and am waiting on my new desktop.

Had a great experience buying a Sager laptop back in 2012. Machine still performs well today. Had a few hiccups with shipping address changes that were quickly solved. Had an issue with a key not working on the keyboard and this was also remedied quickly. I would definitely buy from them again when I need to upgrade (which is probably overdue)

I had to have my original order May and August refunded because it was pushed back another two months. The second order was shipped out extremely fast but when it arrived it had somebody else s login. It also had a paper inside with a different customer s name and not the same as the login name, that the laptop was not working to begin with. I spent money on a brand new laptop only to get a used reject And customer service said that I have to wait until they receive their item before they can send me out some thing new. And then told me that his shift was over with he will deal with it on Monday.

I purchased a gigabyte p34g a about a year ago in my experience with xotic PC was nothing but delightful the customer service is great and decide at that time had his quirks but I was still able to get everything taken care of certainly a nice company to work for and definitely love the communication they have through their social Outlets excellent job.

I finally received my laptop in good order after about a month. To be fair I knew it would take a while as the model I wanted was not yet in stock. The new pascal GPU's just came out recently and I asked if I was able to adjust my order and when I spoke to Tanner he said my order was automatically upgraded to the new pascal model [Awesome! 5 stars]. I did not however receive the FREE WAVEZ Wireless Bluetooth Raptor Headset [With any order over $1000] promo that I was supposed to get but that's not really a big deal to me perhaps they will see this review and send it to me hint.. hint... Also please don't forget to enter me in your PC giveaway in September for leaving a review!!!

Very kind customer service, and great products. Highly recommend.

Building my first machine through them. Great experience.

It's hard to find a spare-no-expense, no-compromises windows machine these days. Unfortunately, most PC manufacturers have been in a race to the bottom for the last 15 years, and the quality of the typical PC has suffered as a consequence. XoticPC's machines offer Apple-level hardware and build quality, and are light years beyond the major PC manufacturers' laptops. Their machines aren't cheap - if you want cheap, go with Dell or HP. Just remember - you get what you pay for.

Great place to customize and order your PC for cheap!

I've brought 3 laptops from them over a period of 3 years. They've always been helpful and professional, and their prices are competitive. One of the best places to get custom laptops.

This rating is for Xotic PCs customer service and follow up communication. The Sager laptop I ordered looks fantastic and I love the graphic added to the lid cover.

The ordering page is a bit cluttered which made it easy to miss selecting or upgrading options. When attempting to call Xotic to correct the order, I was on hold for 11 minutes then transferred to leave voicemail on the customer service extension. To be fair, I did receive a follow up call (2or 3days later) after not leaving a vm message as the phone system tracked and recognized my phone number.

Also, the online chat help yielded an email response to only 1 of 3 messages, which was the least detailed request I sent so the reply was to call them for further assistance.

The Cust Service Rep assigned to help resolve my correction request was unable to return my call during my schedule availability so I called the main customer service extension. The fella who answered was helpful. I did specifically ask if I had to wait for the CS Rep or could he make the adjustment to the order as she was not able to take my call at that time.

All in all, I really like my laptop. Maybe Xotic was overwhelmed with orders from Black Friday weekend. If they would like to be known for consistent, prompt customer service, I was not fortunate in experiencing it when reaching out to them to add an OS to my order.

Ordered a sager laptop a few months ago, got it quickly within 2 weeks. Laptop has not had any major problems as of now. Customer service was quick to respond to any questions I had.

Had problems to start, must have been a corrupt hard drive, the owners of the company are very dedicated to making sure you're taking care of. The owner(at least I think the owner ) himself helped out a lot with getting me a replacement notebook. I'm overall abit upset with the tech support, and customer service. I'm on the way to sending in my original notebook for a new one the process with the owner is very quick and he's actually waiting on me to finish up. Overall I feel the company is safe to work with and has a good return policy if you're not happy. I just feel the owner could afford to re-evaluate some of the staff, both tech support and customer service. Along with improving the stress testing.

Already bought 2 laptops. Next purchase will still be with them. Great guys. Great customer service. Really easy to talk to. Cant go wrong with them. Easily more than 5 stars.

Very fast service, number one on customization, and loyal to their customers. Its the best place to buy a computer!!!!!!!!!!!!!!!!!!!!!

Ive purchased one laptop through xotic pc and i can say it was definitely worth it. The amount you can customize to fit the computer to your needs is awesome!

Really friendly and are able to offer and be true to low price deals.

Got my new laptop, a Sager NP-8172-S and I'm very happy with it so far, had minimal hassle getting it.

Excellent IM service. I love the safer laptops and I'm getting one. You can costomize them to be super beefy with no stupid flashy lights for a great price.

Horrendous customer service and repair policies. I cant express how insulted i feel for being
blown off as much as i have by the so called "award winning" staff at Xotic PC.

I suppose i wouldnt be so suspicious if i have not read so many reports of people buying new laptops from Xotic PC and actually receiving used/damaged/faulty components in their device. I suppose i would not be so disappointed
if the customer service was actually on par with their advertised claims. I suppose i would not be so hurt if i had not paid over 1,200 dollars for a device that hasnt even made it a few years and that the warranty that came with it is misleading and utterly worthless.

I purchased a MSI laptop for about $3700 in june and They said it would be pre-ordered with july as the ETA. It is now october and i just now received it. They also did not install an ssd that I paid for.

Edit: My name is Owen Foxhall. It is ridiculous that I had to wait 4 months for something I paid in advance. Not only that, you guys shipped a laptop with a broken ssd. I went through your painful refund process and you tried to ship me a new ssd instead on refunding me. You have lost my future bussiness.

Amazing customer service. Had many questions about computers, connected to a live chat, and they answered them all perfectly with great information whilst being very friendly. Great people working here!

I received a gaming PC from Xotic PC and they provided great customer service. When I had an issue registering windows, they made sure I had a working key to register. The people I worked with were very responsive and their hardware performs top notch. I highly recommend them.

tried to contact support on the phone looking for help about my laptop, was redirected and held on hold for countless hours, eventually had to send my pc into a shop instead. Really dissapointed about their customer service and shabby laptops.

Solid buy; good customer service.

The first laptop I ordered turned out to be unavailable by the time I paid for it, so I bought another; a SAGER NP8152-S. It had some issues with the HDMI port and the RGB system in the keyboard. Xotic CS helped a great deal, although they couldn't solve the issue, and I had to return the pc to be repaired, which took rather longer than I would have liked (about 2 weeks total time), but everything works perfectly now. This laptop is awesome; it will handle pretty much anything I throw at it. Doom 2016 on ultra settings, for example, runs smooth as silk. Also, not that this affects performance, but I liked the fact that I could opt to have no insignia on the laptop shell. Mine just looks like an ordinary black laptop, but it runs like a beast. Overall a good experience, even if I did have to wait a while for repairs.

Bought a custom laptop there, good service provided and great build quality. Client support on top of their game!

I bought my Asus G53SW laptop here in 2011 and the service was great. I enjoy being able to customize my purchase and plan to buy again from them soon.

EDIT 12/12/2016: I purchased a Sager Gaming Laptop from. The service was excellent just as before and the product is great!

Fantastic experience buying from them. I do summer gaming on the side, but needed a clean looking, high powered professional machine for spatial and big data heavy analysis. Minimal crap ware on the machine to boot. Would buy from them again.

Xotic has been nothing short of phenomenal with every order. I was introduced to them a few years back when looking for a gaming laptop. Between a website that was easy to navigate due to the sorting in the menus, huge selection, competitive prices, and options I was hooked. I've ordered two Sager laptops for myself and helped a few friends order through them as well. For as long as these folks can keep up this awesome business model I will continue to promote and purchase. No one does it better than Xotic.

Shipping will probably free when you order. Buying on holidays like black Friday will get you some extra goodies. Way more selection than other places like amazon. Great support. happy customer

Excellent customer service. They respond to your messages and questions rather swiftly.

I was building a gaming pc to gauge prices. I had a question regarding shipping and accessories, and the team at Xotic was very prompt and courteous in answering me. They followed up and wanted to know if I had any other questions or if I could be helped in any other way. There was no pushy sales pitch, I just felt like I was getting honest answers from honest people.

What an amazing company with the latest tech.. Their techs they have like Spencer Weddle are simply amazing.

Xotic PC built me the most outstanding custom MSI gaming laptop. It seriously runs like a Lamborghini. Thanks Xotic!

Love the computers, just wish they were a little cheaper.

This is were I will go for all my laptops. It gives nice discounts and customization options.

Best laptop ive ever received msi gs60 ghost pro works amazing

I'm not sure where I am supposed to leave a reply about the product I purchased. So I guess I'll leave one here. The Laptop is performing well with the games I have played thus far, only issue I am having is not a hardware problem. It's to do with Microsofts poor implementation of an operating system.

I've ordered two Sager computers from Xotic and had great service both times.

I got ASUS GL502VT-DS71 from them.
Great service for customized laptop/computer

Dont buy stuff here online, I bought i laptop and they said ill be waiting one month, turns out after one month they said wait another month. Information is misleading .not good

Decided to order a Sager from Xotic PC after quite a few weeks of research. Couldn't be happier that I did. Not only is the laptop amazing, but what really put Xotic over the top was their customer service. Answered all my questions and made sure all my needs were taken care of.

I wish I had done better research before buying an upgraded laptop from XOTIC PC. Don't just look at the bottom 5 reviews, read on and do more research before spending money with this company. I don't think I've even been this upset with buying anything.

First, I was ok with the 1 month shipping time since I was buying a high end custom laptop. They claim the product goes through all kinds of testing and packaging stages. VERY PROFESSIONAL sounding on their site but wait.

My problems:
- wrong OS installed
- optical drive missing
- screen flickering issue
- free game missing (didn t care about the game but come on)

So I contacted customer service and the emails back and forth started. I was dealing with either someone who just doesn t care or a 16 year old pothead. Nothing got done the first month. They were slow and useless. I finally got upset and started pressing the negative feedback button on their emails and magically their response sped up. Eventually I got fed up and called ASUS directly, they fixed my screen issue within minutes over the phone. As for the other 3 issues, XOTIC PC took 4 months (I m not exaggerating) to complete.

I also have to add that the laptop came dirty in the box. Whoever worked on it clearly didn t give a

If you re buying a small item from them you should be fine. But I will never purchase a laptop, especially a custom upgraded one from XOTIC PC ever. But don t just take my word for it, read all the reviews.

And to the customer service person who keeps replying to all the other bad reviews to make it seem like they care don t bother with me.

I haven't yet made a purchase, but the XoticPC chat support was extremely helpful as I work through my purchase decision.

The website is great. My only problem is being able to afford the system I want. Apart from that, everything is awesome! :-)

Works very good use it a lot for all my gameing needed

While a few complications arose at the beginning, everything was handled in a fair and swift manner. My experiences with the Staff members, specifically Pat J, Alex P, and Susan S, were at the very least superb.

When I had an issue, all three of them were quick to not only respond to me, but to resolve the problem in its entirety. If all other employees at Xotic PC are like them, then my god you've got one hell of a dream team working there. Pat, Susan, and Alex, worked as hard as they possibly could to make my experience more phenomenal than words could even really describe. And that was just the customer service aspect!

As for delivery, it was done in a timely and very quick manner with the computer being packaged with the utmost care and responsibility. They made sure my new beast of a machine (the MSI Titan GT80 GTX 965 model) was put together properly, and that it ran like the monster that it is. Again, absolutely perfectly. I truly feel that my money was not only well spent, but it was entrusted to the right and best team for the job.

If I ever need a part, new computer, or whatever, I know exactly where my business will be taken. To XoticPC. One of the best companies I, as a customer, have ever had the pleasure of working with. Thank you guys, seriously, for giving me one of the most pleasant experiences I could've dreamed of.

Also; I extend my thanks to Tanner M as well, who emailed me just to make sure that everything was going okay with my new rig. That, and further validating my thoughts that XoticPC has a wonderful team working for them. Seriously guys, you're the best.

~Harrison Myers

I just ordered a Msi gt73vr titan! And the shipping was fast i haven't got it yet but looking forward to it! More Power Xotic Pc!! The best!! I hope i could get one of the give aways for day12 the System Unit! I want to have my first System Unit! :D thank you! Xotic! Youre the best not you're but all of you! Merry Christmas!! And a happy new year!

I bought my pc from Xotic PC in July 2014 and my entire experience flawless throughout the entire buying process. I also purchased my sister's computer from them and she loves it. For my next pc, I'll be going through them again.

Purchased 2 laptops from Xotic PC and love them. Great people with excellent customer service!

Great Service, and high quality products.

They've really helped me very good in selecting the correct laptop for my needs. Thanks Xotic PC.

Oh, and worldwide shipping! that was very good as well!

My friend has an XOTIC Computer and ive always wanted one, It runs everything amazingly! 10/10

Very professional very good prices. Highly recomended. !

got good and fast service for both upgrading my laptop and shipping! highly recommended.

Xotic PC was wonderful. They were fast with processing the order, and the computer was delivered within weeks. It was also extremely easy to pick out the computer I wanted and customize it to exactly what I needed.
Knowing the tested everything ahead of time, I have not had a single issue with PC at all.
I highly recommend going through Xotic if you are looking for a high end, high quality PC.

My biggest problem with Xotic PC is that I can't put more than a 5 star review. They are excellent with customer service.

I'm a motion graphic animator/director, and I was in the market for a new PC laptop to handle my work load and gaming. Before I knew about Xotic, I was going to get a Dell- Alienware product, but because I had a particular ordering request that needs to involve a live person's assistance, I had to contact Dell directly. After waiting for 2 weeks of not getting any response from Dell, I decided to look elsewhere (even until now, which is 4 weeks later, I still haven't heard anything from Dell). A co-worker of mine, recommended Xotic and gave me a really good review of them, so I decided to check their site. For sure, they had what I wanted and more. This is where and how I became an Xotic customer for life.

Even though my chat was disconnected from my first chat due to a technical errors, 5 minutes later I was reconnected to second representative, Joseph; who was nothing short of amazing and professional. We were on live chat for a good 30 minutes, and not only was he able to meet my complicated order request, but he and his team at Xotic, was able to meet and beat competitor's prices by coming up with an extraordinary solution to get it accomplished. It's practically unheard of for me to see a company with this kind of dedication, professionalism and the willingness to go that extra mile to naturally steal my business, but make me feel like I couldn't have ordered my laptop anywhere else. As a customer, I feel special, treated with the utmost respect and courtesy- I just could not ask for more. Dell did not just lose me as a customer that day, but they have lost every single person that takes interest in my laptop, and so far within this first week of me having my laptop, 5/6 people have heard of Xotic PC for the first time from me, all 6 are excited to do business with them in the near future.

So thanks again to Joseph and Xotic PC for getting me my first high-end gaming laptop and with the best buying experience a person could ask for. You guys are amazing, keep up the great work and look forward to a lot more business coming your way from me!

PS - I usually only leave a review out of anger and distaste, it's quite rare that I leave a good review with more than a few words. This is the first time I feel as if they deserve a great review from me. Kudos guys, just amazing.

Carry excellent products. Enjoyable activity on social media. Love that they are doing a Christmas giveaway.

I am always very pleased with the service of these fine people. 10/10

Not the best experience...
After spending $2300 and waiting 4 weeks, I received my new laptop with more blue screen errors than I could count. Customer service originally tried to have me send it directly to Gigabyte for a repair, but after talking to Matthew N from customer service I was able to get most of my money back 4 weeks later. I would like to give HIM a 5 star review but it is the store s return policy regarding a dead on arrival computer that I am giving 2 stars. XOTIC PC charged me $63 for all shipping and the IC diamond application for the broken laptop. This makes absolutely no sense, why should a customer be responsible for any costs associated with receiving a broken laptop? With the dangers of shipping a delicate machine, why would a customer risk buying from a company with a policy such as this? After contacting Google Trusted Stores, I was able to get my $63 back 2 weeks later. So after ~10 weeks of inconvenience, numerous emails and phone calls, I got my refund. However, they did charge me $49 for a free promotional item that I didn t know they wanted back until 7 weeks into this mess, so I am still out $49.
In summary, one should not trust a store that tries to make a profit from sending broken goods. My suggestion to XOTIC PC would be to rework your policy so that customers are not out any money after receiving a dead on arrival computer. I am assuming the five star reviews for this company do not involve a dead on arrival computer. Don t risk it; just go to a store with a better policy that deals with this unfortunate situation
Matthew from customer service should work for a company that cares more about their customers..

Tried for months to get my order sorted out and they refused to help. Their costumer service is worse than Comcast's. Don't do business with this company unless you wish to have a bad experience!

My first laptop from them had some electrical issues; but XoticPC offerred to pay for the mailing & fix for free. Ever since it has had no problems. I got an amazing ASUS G53-SW from them with the back of the laptop skinned w/ a view of Mars. Easily the best computer I've had the oppurtunity to purchase.

Alas it is now time to upgrade to a Desktop w/SSD and all the other goodies. Will definitely go through XoticPC again. Good customer service & good product.

I am having the exact same issue that is described by every single person that has given a bad review. They first had a ridiculous process to clear my credit card and my bank informed me that it was all them and not my bank. Now the parts are suddenly not in stock. and on and on and on. blah blah blah.. it is the same story as every review I just read in these reviews. I would not order from this company.

Amazing service friendly support always open to suggestions. They really listen to their community.