TOTEM LAKE FORD TOYOTA Reviews

Absolutely the best auto dealership experience ever!

The customer service, at this dealership is second to none. Every step of the process was just like I was talking with my own daughter. It was like we have been working on this for a year and a half, but all condensed down to thirty minutes. No BS, signed off on the first offer. I feel that my sales professional was looking out for my interests first! In my opinion, that s how you build customer loyalty.
If you re looking for the best car buying experience, this is the place. Ask for Lindsay or Michael and they will take care of you.

Great experience with Lisa and the finance department. Seriously, the least painless car buying experience I've had. She explained everything well and worked with me on my trade and options. Would definitely recommend! I've also heard great things from other Toyota dealerships, as well, about this location.

Service Department very efficient and professional. Service Advisor Rob was courteous; professional and easy to deal with. Great experience overall including the use of a loaner car.

Dealership does not return calls. Filed an application online no one called back for days.. Left messages with the finance manager no call back. I then called sales got hold of Josh said he had my info and would call me back last night. No call back. I called and left a message next day and he did call me back hours later. Talking with Josh they are asking for $3000 above MSRP so they are in the drivers seat and no wheeling and dealing at all. Plus they low ball the trade in.

Sean was our service advisor. He was honest and straightforward. He told us up front on what services were recommended to perform and advised us on how to approach with each. He helped save us a couple of hundred dollars on this service alone. I would recommend him as your service advisor if you haven't found your favorite one at Toyota of Kirkland. : )

The service itself was completed on-time, done cleanly and done well. We were happy with our service.

Came into this dealership to get a car as a gift for my father. I went in wanting the lease special.

With that in mind I m one of the most straight forward customers possible, back when I was in sales we would call it a unicorn . I told the salesgirl that we should get straight to the paper work and I thought it'd be an easy process from there.

I asked the guy who came in to help her (sales manager?) not to waste my time and he wasted almost 2 hours of my time - only to stop me as I m walking outside to offer me a deal that was actually better than what I was willing to accept.

Due to them offering it only after I was ready to get into my car, I asked for an even lower payment for wasting my time ($10 less a month than what they offered) but they laughed and declined.

With that in mind the salesgirl (Annalise?) that was helping me was great. She did nothing wrong. I get the sales process and that they have to make a profit but they could have taken the mini on a car that was on the lot, ready to go to a customer that was ready to buy. Now, she was newer but was still straight to the point and I appreciated that. I would have loved to do business with her but unfortunately I we couldn't come to an agreement. (She did absolutely nothing wrong, the person who came in to help her was the reason it went down hill)

I did end up buying a truck at Magic Toyota about a hour later and the whole process took less than the time I spent here.

I m sure this is a great dealership but if you re a straight to the point no BS buyer don t waste your time here. Go to Magic Toyota. They got me in and out the door within 45 minutes or less.

All the staff were pleasant, professional and very accommodating. Shawn Lindsey in particular always goes beyond the extra mile to take care of me and provide exemplary service. He is very knowledgeable, professional and responsive. I'd love to have the guy working at my company!

Lisa and Lindsay took such good care of us. Lisa was great following up with me until I was ready to come in and finally be in a place to buy. Lindsay did a wonderful job walking us through the paperwork and then Max came in on the financing part and everything worked out so well. The three of them made the whole process very smooth!

Our family had a wonderful experience purchasing a new Highlander Hybrid with Toyota of Kirkland. Our sales agent was Eugene and he made our purchase seamless. He is extremely knowledgeable and helpful, and did not pressure us at all. He was able to provide us a wonderful deal and we were extremely pleased with the whole process. We will continue to purchase vehicles there and always have them serviced there as well. If you are shopping for a new or used vehicle, I highly recommend stopping in. Thanks Eugene!

I did a challenging thing: I bought a Tacoma in the spring of 2021. A time when new ones are selling for thousands over msrp.

I ended up finding a 2018 with 23k miles and my salesperson was excellent. He was upfront with me about the high demand and how hot the market is (which i knew already, always do your homework).

From the sales experience to the F&I, I experienced almost no hard sell. They listened to me when i said what i was or was not interested in. The finance guy managed to get me a far better rate than BECU was able to give me.

Overall i had a solid experience here and i would recommend this dealer to anyone.

I cannot comment on the service department, this review was solely about sales and finance. They have their act together.