Thames Valley Housing Association Reviews

Absolutely useless! I'm autistic and socially housed by them and have been on the brunt of malicious complaints by another resident trying to stop me from using the communal garden. It turns out Metropolitan Thames Valley have nothing in their procedure for malicious complaints (useless). I've been forced to go to my local MP now for resolution for this issue and feel I have been bullied and harassed by them now for 12 months because of this. I feel that they have an instututional problem for discrimating against disabled people.

If I could give minus 5, I would. Firstly they do not respond to my request to submit service charge breakdown & receipts for months; then sent a bunch irrelevant documents (seeing those docs made me think they're assuming that people are clueless of finances(?) ). Eventually, after external escalation process, someone responded, but still not resolved query. 10+ months not able to explain financial receipts (?) - it means something is not clean.

Terrible service. Consistently ignore calls and emails, fail to fulfil simple requests, shirk responsibility for repairs. Absolutely would not recommend dealing with this company.

No words in the English language to describe the service.

I'd rather single handedly build the great pyramid than deal with them again.

I can only speak for my experience dealing with them. They take no responsibility at every turn. They show little to no interest in serving their residence and are very disorganised and bueracratic. They have an inability to manage simple repairs to serve their residence. They do not take responsibility for the poor contractors they hire and show a general lack of ability to solve simple problems. Very disappointing, considering how much service charge we all pay.

An absolute joke.
They're just unable to respond to even the most simple complaint, they just ignore their residents. Stay away from them, don't buy any of their properties.
The regulator should do something, an organisation like that should not continue to trade.

I wouldn t rate them even 1 star. I thought buying (shared ownership through SoResi) my first home would be the best thing ever!
As soon as you complete and move in, good luck having anyone reply to your emails or requests.
Snag list isn t addressed and bin store overflowing which no one will sort!

Absolute jokers. The flats they built in west hendon are falling apart. We have had no hot water for over a year, we have gaps in pur wall so big cats would fit through. Everytime we ring HUSSAIN he pretends to sort put your issue but cleary does not. He is not allowed around here. We need justice over here please can someone help. HUSSAIN SHPULD BE SACKED

Not even a 1
They are a joke
The issues led to me being in hospital
Still not addressed and we are 11 months on
Dont reply to me, ans do not help.
Rude and appalling customer service