Whenever I have gone for movistar issues related to my company, Edi has assisted me. Efficient, close and extremely professional. He has solved everything for us over the phone and in the blink of an eye. People always complain about the movistar service. I only have good words and my sincere congratulations for such a hard-working and pleasant person as Edi. Let it be recorded here. Thank you very much!
The commercial Alejandro and the guru Quique took great care of me
Worst services ever! waiting for 4 hours to getting a prepaid simcard, complicated process, only one employee able to speak english, registration counter staff are next to useless, typo everything...the prepaid not cheap though...avoid getting to here
A place to solve everything related to telecommunications, and also have a good time. Rooms to play, demos, there are usually activities for children ... an emblematic building, transformed into a unique space
Very happy, I was with Luisa and Quique, the guru who put the phone on me
They are hairs that do you a favor selling and that seem plugged in from the managers. Only 10% have an idea. But if you find one of them, it is worth the visit, the wait and the Rocambole.
I'll be back, good attention from Alejandro Corral and the guru. Thank you
A didactic center with permanent exhibitions and most free ...
I loved the store and the guru mjy kind helped me in awning
Real disaster, I made a recharge of a prepaid never worked, I lost an hour and a half and the employee who attended me never knew why and suggested that I return to Toledo where I bought the chip because he could not solve the problem, I did it and in Toledo I did They solved in a minute and a half. I do not understand how a company hires people without training, without will and not very intelligent. They are simple sellers of new equipment. When you return to Spain you will certainly buy a chip from another company, Movistar a problem since you do not have technical support
Important wait but very good attention from professionals
Very good resolution capacity and very prepared staff.
It is not just a store. It is an emblematic building that houses games news and allows the use of online computers with games.
I went for a Stranger Things exhibit that was brilliant.
Gonzalo, in customer service on the first floor, is a professional and does his job well. He has kindly informed me clearly of the options I have and it has been a pleasure to deal with him (June 5 at 11:30). The pity is that Movistar does not lower its price, taking into account that there are so many other options nowadays. It seems that Movistar prefers to lose a lifelong customer to adjust their prices.
Because they do not solve a problem that I have had with movistar fusion for three years.
I liked the customer service and the treatment when making a purchase and making a contract how to install the phone
It seems disrespectful to me today in this store, I have gone to hire an internet service since by 1004 it is impossible to contract and I arrive at the store and they have a band playing with a drums and an electric guitar and it was impossible to understand the person who was serving me with a sound that echoed throughout the store. If this office is for a band to be playing, then there should be no customer service since, as I said before, it was impossible to understand the commercial. It is outrageous that without being a client you want to hire something and it is impossible not even in the face-to-face channel because no matter how much the commercial made the effort for us to understand each other as you will understand with such a high volume it is impossible to make a decision, so in the end I have not done the service and will do it with another more sensible company. It is a lack of respect both for me as a client and for the workers that you have there.
Movistar_ if I say thieves believe me it is little. I do not know how many calls to 1004 to claim on paper some abusive bills, because they charged me after giving a low service, 3 months billing anything. And the worst is that you can not put any claims , where you try, they do not leave you. some sinverguensas.
Very good professionals in charge of public attention
All problems and a treatment out of place I will not return
It leaves much to be desired for the attention received
I was attended by the salesperson Paola and she helped me a lot, very good experience and very professional.
Very good service in the store, it solved any doubts I had, thank you very much Estefania
Despite the problems with my old mobile, the guru managed to transfer practically everything to my new mobile
The movistar store is my favorite attention is very good. The experiences I have had were very positive, I solve everything that has to do with my service contract ...
Watch out for Movistar! Hire Movistar Fusion / landline + mobile + ADSL / in 2013. This year I switched to Jazztel / landline + ADSL / because the service was chapusa.Other chapusa -the mobile number in contract was different from that I am asked to pay for interrupting the contract. I have a sim card sealed. Chapucerooooooos !!!
Very very happy with Paola's attention. Commercial as well, they are a great example to follow.
I feel completely ripped off. They offer a gift on the web and then tell me that they don't send it to me because they don't have any left. The surprising thing is that they continue to offer the same offer on the web knowing that they have no stocks. The attention of the lousy incident in 1004, on the web and in the office where I have been told that I am to blame for buying on the web. Horrible. Never more
Everything perfect, we bought the mobile and the guru left it working for us. Thank you
The guru is a great service, they leave the phone ready to work
Mythical location for the filming of the Spanish las chicas del cable series. Modern interior. Nice place to visit
Both as a store or as a place for exhibitions and events, it is very good, they are very attentive and they have everything very well organized.
Great service !! they solve problems and they are a charm
Place with good customer service. Additional movistar services.
Friendly and profesional team Members Excellent Customer service
Great as always the guru, who would be one of us older if they weren't there. I return after several months and the gurus are still charming
I try badly that of Miss Mile, Elena or whatever her name is ... Without being the one who attends to me, she gets into the conversation of her partner to talk to me fatal, to tell me that even without being still from the company, she tells me If you want to cancel the portability to this company, talking to me about a deal like superiority, with so many people out of work, I don't know, how they hire people for a store and to face the public, I think it's incredible Lack of tact with the customers .. Here in Madrid and in great way with the amount of people that can happen ... So there is no one to hire something Movistar.
Start paying your employees, they have not paid for two months, my daughter has returned home because of you.
A simply spectacular store. Upon entering you are asked if you are going to perform a management and if so, they assign you a number. When it's your turn, they send you a message on your mobile so you can not worry. You can climb to the upper floor through a staircase in which the prerelated are television screens. Above you can find all kinds of innovative gadgets in addition to different animations according to the time of year. Highly recommended even if you don't buy anything.
Attentive the dependents are not up to date with all the offers and the magazine may have a price and the clerk wants to charge you 100 more, which is what happened to me
Thanks for getting me going with the mobile, the gurus
As in all Movistar stores the treatment is unbeatable, it is noted that the company invests in having the best commercials
We went on Sunday and had excellent, immediate service.
