I judge a company's attention to customer service on how they deal with problems. That is exactly why i just gave SAS 5 stars! Every time we have an issue, they just strengthen my belief in them even more. They go way above the call of duty to make sure our concerns are always taken care of, and their followup is awesome. They don't close a ticket until we are 100% satisfied! Special shout out to Courtney!
My representative Mollie is knowledgeable, friendly, and really fast at getting issues resolved. Couldn't have asked for a better experience.
Great company that will help you after hours so you can have less headaches! Makes our life easier when someone with great attitude answers the phone after hours and filter all the issues in the worlds while you get your rest. Thank you! Westcal Team.
They don't post calls to the portal if they screwed up the process, or if the customer was left on hold too long. I have caught them 3 times now, and the ability of the individuals answering the phones have gotten much worse over the last year. I'm shopping for a new service that won't be such a disappointment.
Untrained personnel, do not follow script, embarrassment to our Company image.
Very pleased with the service and especially the help / follow-up. Would highly recommend!
2 weeks and I'm impressed. There are always issues with answering services being able to handle leads-they can never do it as good as you in-house staff, but, SAS tries, and that matters. Their attentiveness to our account helps a lot.
Specialty Answering Service has been a real blessing to us! Their customer service is top notch & they are extremely responsive, happy to help, and they can fix almost anything to tailor the service to what you need. They've taken so much stress off of us & all the calls we get after hours & on weekends! We totally recommend them, they're the best!
Set up was quick and easy. We recently finished our two week trial and ended up switching from our last answering service to SAS. Making adjustments to our script and call flow is very simple and the customer support is very attentive and friendly. So far everything is going great and I would recommend.
The customer service at SAS is amazing! They do everything they can to help you work through any issues, their communication is prompt and efficient, and they stay with you every step of the way until you re fully satisfied. Love working with them!
We are super grateful for the team at Specialty Answering Service, who help to pick up the slack when we're full speed ahead in the office! Behind the scenes, they are extremely efficient at making changes to our messages and/or scripts, always making this process smooth and easy!
We could not be more pleased with the level of service, clarity, and attention our account has received since we signed on with SAS. Our questions and concerns are always answered quickly, changes we want to make are implemented rapidly, and our team has the support we need to focus on our jobs. If you're looking for this kind of service, you can stop searching and give these guys a call.
Specialty Answering Service is very responsive to my company's needs. They always respond promptly and efficiently making it very easy to change our script or how our calls are forwarded.
Professional, courtesy and responsive to our needs as well as our clients. Extremely satisfied with our years of excellent service.
SAS has been so helpful to our dental offices and helps support our patient needs after hours. The support team has been particularly helpful and resolved all of our requests!
These folks are great to work with and are able to tailor to our specific needs. We have been doing business together for over 10 years and appreciate the consistent reliable service.
Our company has used Specialty Answering Service for many years, 10 plus. There response and accuracy with our customers information has always been exceptional. If there was anything that needed improvement to better assist us they were always willing to meet our needs upon request.
Jessica R was amazing in helping fix a request to repair some current scripts. The service from this company is amazing, support is basically 24/7
Terrible company, Long wait times, I lost business because of them. Terrible customer service.
SAS provides outstanding customer service! They are very thorough and if there is ever any doubt how to proceed with a customer who calls in, they promptly notify our office personnel. I would highly recommend them. They cater to our every need and all the agents are extremely pleasant to deal with.
They have come through on our last minute requests time and time again. Always willing to accommodate their customers. Their reps are personable and do their best to get all the information we need to help our customers when we were unable to get to the call. Thank you SAS for all that you do for Smithereen.
Awesome company, always great to work with! Very responsive to anything you need, I would recommend them to everyone looking for a high quality answering service.
SAS is the perfect answer to our business needs. As we often work on-site, or travel with client programs, we can't always pick up the phone. SAS answers calls politely, using our branding, and I am confident that I'll never miss an inquiry.
I have worked at MainStream HEating and Cooling for only 2 years and SAS is our 4th answering service. 4th time is charm! They are friendly to our customers, helpful, and we are more than happy with the service they provide! Thanks SAS!
As many other business owners, I don't have enough time to answer phone calls and prefer to communicate via email. I signed up for their free 2-week trial to find out if a phone answering service would be the right fit for my business. Their customer service skills and the overall system are very good to say the least. However, due to the nature of my business and my clients' expectations, I've decided that at this time I should continue using Google voice "do not disturb" function that prompts the callers to an automated message with general information and detailed instructions on how to get what they need. Nevertheless, I still believe that SAS can be a great service for many other businesses and I highly recommend them.
Great friendly service. It was easy to setup additional lines when we needed them.
Have been using their services for 4 mos now and am very happy. Professional & very willing to work within your specific needs. A service that gives me peace of mind knowing calls will be handled as agreed.
I would stay as far away as possible you will regret the cheap decision to use this company
SAS has been great to work with. We have a very technical product and ask for a lot of information when a call comes in after hours. They have worked with us to improve the script and workflow requirements and they are doing a great job for us.
We were able to speak with a person at SAS immediately to help address our issue. They were very helpful and professional.
We're difficult clients providing complex individualized service to celebrity and high income demanding clientele. Callers need 24-7 access to the physician, call screening, immediate (within several rings) answering, and absolute security. SAS has been surprisingly accommodating, flexible to meet our exceptional needs, and provides top-shelf service. If any issue arises, there is professional and individualized resolution. Definitely five stars.
I was in contact with Courtney P. & she had amazing customer service skills. She had an answer to all of my questions & she made this experience very easy. She was quick the responses and is very friendly. Thanks Courtney P.!
I use this service for my private practice and so far so good! They make changes to my script when needed and treat my clients with professionalism and respect. It's a very affordable way for me to have an answering service as a solo provider.
I am a solo private practice therapist and have been utilizing SAS for a month now, 2 weeks free trial and 2 weeks full service. I have to say I have been very pleased. I love that I can edit the scripts the customer service reps use to take my client calls, I don't have to wait for anyone else to edit. I can leave feedback for the Reps, the information they take from calls is as specific or general as I want. I feel like the reps are doing a good job adapting to my client questions. I'm very happy with the service and my client report being happy they get a person to talk to (which I can't do when in session).
Very satisfied with their service and they have a great staff ready to help you!
It was a smart move on my company's decision to switch to SAS. Very cooperative and helpfuling dealing with customers
Highly recommended, we have been using their services for years and absolutely love their customer service and their response to any issues are within mins. Shout out to Courtney P. you were wonderful trying to figure out our issues.
Very professional answering service for my small business! Their customer service is excellent. Highly recommend
SAS customer service is impressive! They quickly respond to any issues or script changes necessary for my growing medical practice. I definitely would recommend them to any business requiring additional backup receptionist support.
We have been using SAS for about 2 months now. They provide simple after-hours answering for our business. I have to say that they have delivered way beyond our expectations. They always capture all the relevant information we need, and provide super-timely notifications via CALL, TEXT and EMAIL. Nothing gets missed with these guys. We are VERY pleased with the service and the cost and expect to expand our use of their services quite a bit in the next year.
Super quick to respond. Most importantly everybody my customers or myself have spoken with are super super sweet! Have absolutely exceeded my expectations!
Just recently setup service with SAS and everything is working great. Outstanding service, very responsive and flexible. Highly recommend!
We've used SAS for several years now and enjoy excellent service and response from them. Five stars if the customer portal/dashboard were more user friendly. However, any time we've had an issue it was quickly resolved either with SAS's handy video tutorials or a call or email.
I have been super happy with my experience with Speciality Answering Service. They have enabled us to get back to work designing websites and doing SEO, and quit fielding SPAM calls, while still allowing legitimate clients to get through to a real live person. Everyone has been so helpful in meeting our specialty needs and required levels of service with SAS.
SAS is very responsive and professional, highly recommend them.
Online Portal and Text notification is second to none. I like that I can hear them taking care of my clients.
The SAS IT team has great customer service. They helped me troubleshoot an issue with my account quickly and easily.
The customer service at this company is unlike no other. They treat you like a real person and they ALWAYS follow up with any issues. Definitely recommend!!
Great service--I've been using SAS for a few years now. Their customer service is top notch and I like how responsive they are. The actual service they perform is also great--totally customizable and easy to use!
Their staff is a extremely polite and classy. They are responsive to our needs and the follow-up is extremely good. Their service helps us grow our client base.
Not happy with service,made me loose tons of potential customers,did not bill correctly.Even tried to force me to stay.As a Canadian business co-owner I would not reccommend using them.I'll answer my own calls.
SAS has been a big help. I have needed their services a few times in the past several years and they have come through with flying colors. My clientele speak English and Spanish and I need an answering service that can handle these variables. SAS has the staff and capability to provide personalized call answering for all of my clients. I will always use SAS when I have more call volume than I can handle or when I am short staffed.
I've had a great experience using them for my business so far. The receptionists have all been professional in their interactions with clients. The customer support has been unbelievably responsive the few times I've needed them. Highly recommend.
So far the service is OUTSTANDING... still a new customer, but hyper quick response times... SO FAR SO GOOD!!
I was so sick of not having m business calls answered by secretaries that I desperately was seeking some way to capture my patients important calls in a professional manner. SAS WAS able to meet my needs and take appropriate messages to pass on to me and my portal. iT IS EXCELLENT SO FAR and I am a believer!
I've reviewed several phone support firms and recently switched to SAS. Their personal attention to my account and specifically, my questions has been most appreciated. Grateful to have switched to SAS!
SAS has been an incredibly useful service for the company I work for. I lead the customer service team, and SAS has been integral to our offering reliable 24/7 support. Along with that, everyone on their team has been amazingly kind and helpful (Hi to Sam & Mollie!).
Had to change some account settings and contact info and Nick D. did in under a minute for me!!! Very efficient and organized. Have never had any problems with our service or invoices. Thanks Nick D.
Specialty Answering Service is very responsive and their staff is a pleasure to work with. Great customer service!
Specialty Answering Service has been handling our overflow calls for the past 6 months. I could not be happier with the professionalism of their staff. Our calls are answered promptly on every occasion. We've been able to have ongoing communication with their process team to develop the best experience for our customers. I look forward to working with SAS for years to come.
At first I had difficulties with this service, as I laid out my expectations and hopes for what I wanted out of the service and not only we they not met adequately , but the charges the service incurred were much higher than I had been told/had anticipated. I called in because I was ready to cancel the service, I wanted to pay my last months bill and end the relationship with the company there. The person who I talk to seemed genuinely concerned and apologetic for my dissatisfaction, and said that it seems like whoever I had been dealing with who had set up my account made a few key errors. She offered a credit to my bill as an apology, and then said that she was confident that if they switched me over to a different plan on a different teacher, that not only would I get better service but that I should get it at a lower cost. I asked for a proposal and some more information. She offered me a two week free trial to see if the changes were to my liking. They were, and after a few more weeks of using the service since the changes I can report that I am much more satisfied than I was initially. While I m not happy that mistakes were made at the beginning, I am always appreciative of people who are willing to own up to a mistake made, even if it wasn t made by them personally, and to do something to make it right. So, my advice would be that anyone who is considering this company should be wary about trying out what they call the essentials service tier, as it seems that the operators and equipment used on that tier are not as advanced and trained as the ones on the advanced tier. Since the change I am much happier with the service and any ongoing changes I request are accommodated in a timely fashion. Their phone app is pretty handy as well, if they added some more features to that like being able to text and call customers from the app while having your phone number masked, I would consider upping this review from four stars to five stars.
If you are looking for a company to answer your phones in a professional manner and provide top notch service, look no further than Specialtiy Answering Service. I have had the pleasure of working with representative, Matt Baker and he has taken up the challenge of working with me to make sure my customers are able to leave detailed messages, enabling me to call them back knowing their questions and/or concerns in advance.
Any consumer facing business will benefit from SAS, now we don't miss any leads! Instant and convenient call summary send directly to your e-mail to respond at your earliest convenience.
Good service but the billing is terrible. They are not responsive. They hit you with late fees agree to withdraw it and don t. Now I m getting call after call over late fees they agreed to withdraw!! Plus I have sick family members that I need to take care it s incredible they are worried more about late fees than people dying from this virus. Incredible just incredible that I have to worry about this when I worry if my family can breathe and have to go to the hospital!!!!
Great staff. Very professional. Would highly recommend this company to anyone that needs special answering service.
They are very professional and help with any questions or new conditions that arise.
We moved to Specialty Answering Service after an unexpected change in price structure with another company, and we haven't looked back since. From understanding your business in onboarding, to everyday answering - everything runs smooth with the team. They are truly committed to ensuring success and professionalism for your business. As our call volume is significantly large, we haven't felt any strain in call handling. I'd highly recommend SAS for any sized business looking for 24/7, 365 answering for their business. Having researched several answering services, SAS is clearly a front runner to all others.
This company made it very hard to cancel. There is no button on the portal and they take messages to call you back if you try to cancel. I think it is by design and they would rather keep billing you than give proper service.
Use them for my company when we're to busy to handle our phones..
Great company that will work with businesses of all sizes. They were able to take my hand full of calls a month and treated me the same as they would a major corporation. Thank you for helping me get off the gound and will continue to use your services.
Workers are completely clueless to anything with common sense. Since we switched to this company to answer our phones we have lost a tremendous amount of business or when we call customers back after they answer they do not even want our service any more. I would say 50% of our sales have went down due to this company and I do not see us proceeding with them much longer. I had tried to warn them to get their staff in order but they refuse to do so.
It has been a pleases working with SAS! They provide excellent customer service and responds promptly to any concerns.
After testing out several call answering services, I decided to give SAS a chance. My only regret is not making the decision sooner. Great customer service, quick to respond to requests, they are on top of it. Ran several test calls and had I not known, I would have thought they actually worked for my company. Great App and desktop interface.
I have been very satisfied with the performance of the answering service. Our calls are answered in a professional manner and I've never had a customer complain.
I have been using SAS for 2 years and they have been great. They are always very responsive when I have an issue.
They respond quickly to all our requests, and they have friendly customer representatives. :) You're the best! On July 2020, it will be our 2 years already with SAS!
I've tried a couple different answering services and nothing compares to SAS from their prices & incredible customer service and answering service. I love all the included features. My business has increased 50% from using SAS. Small businesses NEED SAS.
Great so far. Very responsive to support requests. Thanks!!
Great service so far! I ve used other answering services and SAS has provided a much better experience than what I m used to. The support post sales is just as helpful and responsive as per-sale. Highly recommend.
Jessica was very helpful and responded really fast to our inquiry.
SAS customer service is top notch! Called to change payment info and they were fast and understood exactly what I wanted. Followed up with a confirmation e-mail as well.
SAS does wonderful work for Hessig & Pohl. Thank you.
SAS has brought a tremendous amount of value to my business. I use the answering and calendaring service, and it is seamless. I can honestly say it has helped with the conversion of the leads my marketing team works hard to get.
SAS has been a great tool for our company and anytime we need help it is a quick process and no hold times! Everyone we have spoken too has been SUPER friendly! We would recommend this service to anyone!!
