Roger Stone Insurance Agency Review

They explained me all details and insurance coverages and helped to save lots of money on my auto insurance.

Heard straight forward and up front!
As a Broker many different carriers for Auto Home and Commercial.(keep in mind I am bias as I am an agent in the office)

I've been a customer for almost one year. I do not recommend this insurance office. One star. It's an average amount of money for average coverage. More importantly, their ability to communicate is horrible.
1. I called their office a few days after I became their customer. Called to ask if I could add a second car to my policy and spend more money with them. The insurance agent on the other end of the line went on a long rant. He explained he's not my agent, they work on commission, he's not getting paid to help me. After his on necessary rent he said he would help me anyway, because he's a nice guy.
2. Partway through the policy I was overcharged by a small amount of money. The problem was the lack of communication notice, not the small $ amount. No email, no phone call, no letter in the mail. Can you imagine if each of your monthly bills was off by a small amount? How could I balance my Checkbook and maintain my sanity?
3. This morning I got a voicemail from A woman at their office. She said she was returning my phone call. A message about how she could not cancel my policy unless I sent her a request in writing. I never did call her about a cancellation. She has me confused with somebody else. She's juggling so many policies/customers her head is spinning.
I hope she's being adequately compensated for helping me. I'm afraid with the guy I signed up with in the beginning has quit partway through my policy. Probably because he was unhappy with the commissions.
Roger Stone probably has no idea what's going on. He's probably out to a very expensive lunch while his agents are fighting over commissions , providing average coverage for average prices but nothing more.

I love the people here Nancy was a great help to me.