April 9-11 First of all not to mention the water damage in our room. The dishes for the kitchenette were atrocious! I paid for a jetted tub didn t get it ! It was in the back almost Hood type . I pay for luxury not peasant life but my view was the bomb
Amazing view with arge bay windows, perfect romance. Located near multiple restaurants in walking distance.
Not worth the price. Dirty couch. Ripped furniture. Raggedy torn chairs. Cheap beds and thin sheets and a throw blanket. A damn shame especially during COVID-19. Only good thing about the hotel is the location and plenty of parking. Find something nicer if you can.
Calling this suite luxury should be illegal. This is a one star hotel masquerading as a three star. Handprint on bathroom door, ripped up chairs, and a single sheet with throw blanket for the bed.
Luxury defined to be sure.
You re better off staying at a Motel 6. Do not stay here if there are other options.
I don't normally stay at Ramada. I normally stay at Airbnb's or Marriott. However, I was mostly impressed with my stay. I stayed in a King bed superior suite with a city view. The room was great with plenty of towels and wash rags. The room price was worth it and I would stay here again for the value. We also got two free drink tickets for the bar for either beer or wine.
Masks were required on property, and most people complied.
The only two negative comments I have is we that I had to ring the bell and wait to get someone to come to the desk (others did at other times as well), and the pool closed at 9P. That's pretty early in my opinion and should close at 10P-12A. I left for dinner and things and didn't make it back into after 10 and couldn't use the hot tub.
The customer service was good, the lady's at the front desk were nice and friendly.
The lobby itself is beautiful, the pool and hot tub was pretty nice.
The room are very decent size, however the carpet and couch are dated. The furniture has seen better days. The bathroom was clean enoght . The kitchenette can be very useful for longer stays. Thought they don't have coffee maker or any silverware/cookwear.
For the price is worth it, we walked to the Universal Studios fee times its about 1.5 milles away. (30mts)
We also took Lyft (average $12)
I gave 4 stars, because overall it was good for us.
Booked this reservation through booking.com and was excited for a great deal for the family suite. The other amenities I booked for were the included breakfast and hotel shuttle service.
When arriving at the hotel, we were informed that both the breakfast and hotel shuttle service had been discontinued because of Covid. Both of these, as of may 8, 2021 were still listed on booking and the official Ramada website. I would have absolutely booked somewhere else had I known these would not be included.
Next, I had to pay for 2 deposits because I booked 2 rooms. What I booked was the family suite with 2 bedrooms. Horribly misleading. What I got was a connecting room with 4 queens. The deposit amount? $250 per room. That was almost as much as the reservation itself.
All in all, the staff is nice, friendly and accommodating. The hotel is clean. Disappointed there were no dishes in the rooms with kitchens. All the misleading statements and amenities were aggravating. I will absolutely never stay here again. And I will fight for a refund for the amount of money I had to spend on Ubers and other public transportation.
Don t stay here. There are other hotels that will promise better, but actually fulfill those promises.
I am literally in one of the rooms as I write this. I checked in Thursday night. Opened my blanket for the bed and long strands of hair all over it. I m a manager so I give chances. I got pushed over the edge when I received attitude because I asked for clean blankets. I also asked about COVID procedures, maintaining the rooms more often and I was told it s every three days in Florida. I m from Florida. Ripped furniture and just disgusting staff members. My party had to change her room for her family. They checked in and there were food crumbs present and dirty carpet. I would appreciate genuine care from staff members and a clean environment for the price I paid. A little over $700 for 3 nights. Again I m a customer service manager.
Beautiful hotel with excellent customer service and obviously responsible and dedicated Management. Perfect location ! The front desk ladies are extremely professional and courteous. Cary and Diana really make you feel at home, they go that extra mile to help you, that you won't see everywhere. Employees like them, keep guess wanting to come back. Congrats to the Manager. Very nice grab and go breakfast, more than enough to start your daily routine with energy. I highly recommend it and I will make sure that everyone I know stay here as well. Thank you for a great experience.
Booked this hotel through Priceline. Its dirty with super unprofessional staff ... If I can get my money back I will be moving to a different hotel
