I took a half day off work for my appointment. The...
I took a half day off work for my appointment. They rung to make sure I'd be there. When I made appointment I double checked they knew it was a legal matter and didn't need any more information prior to appointment. I prepared for appointment, read the facts out. The lady then said it's not something I know anything about. Maybe get a briefing before meeting with clients. Instead of empty apologies try being accountable. Poor customer service.