McCullough Heating & Air Conditioning

Technician was professional, courteous and efficient. Very happy with the service.

Service Technician was not very friendly or customer oriented. He never introduced himself by name, explained what he was doing or why he needed to replace the capacitor even though the AC was working. He only wanted to sell the maintenance plan. He never went over the charges in detail. We thought McCullough would be more professional and customer driven. They should train their technicians they are the face of the company. David McCullough contacted us and was very concerned about our service which was very impressive. He wanted to see what he could do to help correct the problem and make sure our issues were resolved and we would be a returning customer. We appreciate his response and look forward to his resolution. We just want to update that David did resolve any issues we had and we will be a returning customer as he showed he really cares about his customers.

DO NOT USE THESE SCAM ARTISTS!! I had them come diagnose my broken condenser and they claimed it was that capacitor, which my extremely handy boyfriend already changed to see if it was the issue. And then after he changed it again, just in case the capacitor was bad the unit still did not work. We called an awesome company based in Leander and they determined it was the compressor. And fixed it at a fraction of the cost of other places we called to check prices. McCullough did not check the breakers power supply etc. did not leave a diagnostic report and not even a receipt for the work done!!! A reputable company would not leave without some type of documentation. After speaking with the other company they thought it was weird and that it sounded like they did not do a full diagnostic. I am not a fool about these types of things. I m an electrical engineer so I understand a lot about hvac systems which is why initially my boyfriend and I tried to fix it ourselves prior to calling in a tech. We knew before they came out that if it was the compressor that was something we could not do ourselves so for them to completely miss that is troubling. I will never use them for anything and I caution other people because they wasted to charge 600 to change a capacitor I bought for $16. (FYI the other company told me they would change the capacitor for $40 since I already had the part, if that was the actual issue)

Great service. Very prompt And courteous. Honest and thoughtful.

Adam worked professionally and quickly. Not pressured into purchasing unnecessary additional services or parts.

Kyle delivered a quality service. He knows his stuff. McCullough Heating and Air has been able to service all my needs each and every time. Thanks for a job well done.

Robert was nice and helpful. Showed me how to flush the drain. Reconnected our electronic filter. Will have McCullough out again.

Friendly courteous young men who seemed to know what they were doing. Got the job done ahead of schedule and were careful to clean up afterwards. Very pleased!

Heidi and the team did an amazing, thorough, neat and efficient job of changing our our whole system. Great work from top to bottom. I'd highly recommend.

Quick, professional and replaced the faulty part quickly and on a 109 degree day. Hats off to you guys as I have always had top notch service.

Great service with great price and customer service. Service tech awesome kept me informed during entire contactless service as I have 97 yr old at home.so I chose contactless. Booking apr was very easy and CR was awesome also. Many thanks.

Our AC was not able to keep up with the TX heat and running constantly during the day. Adam did a great job providing thorough and excellent service to us. I highly recommend McCullough Heating & AC.

Ethan and Armando were very professional and did a great job. Both spent extra time cleaning up, and Ethan even stayed to answer a bunch of questions we had.

Service person Andy from McCoulough came by today to do a preventative maintenance of my 3 house heater systems. Expeditious work with Andy providing details of what were found, corrective measures done. In addition, Andy was very helpful in answering some of my questions related to HVAC systems. Thanks!! Johnny

Adan took us through a step by step inspection and maintenance of my heating unit. He was very helpful, answered all questions, and even provided further advice to how to keep the unit in good standing. Very professional; I'm glad I had him as my technician.

Great service! Roy stuck with it to the end! Appreciated his dedication!

Shoutout to Robert Lee for saving the day! He showed up to my house after our AC broke down on Father's Day. I had to get an emergency visit on Father's Day, but the part my AC needed was in a store that was closed on Sunday's. Robert came the next day early, installed it and also installed a part my AC unit outside needed, FREE. Thank you, Robert Lee!

The AC condenser for my house had a bad capacitor so Adam came it and fixed it. He was friendly and spent time explaining what he did and what differences I should see because of it. He also gave me a few pointers on my new Nest thermostat. I will definitely use McCullough next time I have an AC issue!

Very prompt response and quick service. Excellent communication and very transparent with pricing. Highly recommend

Excellent service, lost one unit going in to a 100 degree weekend. Called Friday morning and they were onsite by 2:00. Shelton (sp) was professional and efficient. Both units were up and running in no time. I highly recommend these folks.

I had AC maintenance done by Chris. Alex Stevens helped set up the appt. for me. Both were great customer service representatives.

Have always liked McCullough since I hired them to replace our AC units. Today, received fabulous service from Chris. Extremely professional and helpful- went above and beyond to clear out drain pipe. Great service!

I can't say enough good things here. We suffered a power surge during a storm and lost a pool pump, garage door opener, furnace control board, tv and other electronics as well. We literally got estimates from 5 major hvac companies in Austin for the AC not working and I'll be honest McCullough was not our first choice or even our expected choice but they went above and beyond. They were the only ones who suggested trying to use the warranty on the burned out furnace board and it saved us a ton. We had estimates from other companies for well over 3k for what ended up being several hundred dollars of work. I'll be using them again and would definitely recommend.

You all did a great job with our recent A/C repair. We had very prompt service and courteous, kind staff on the phone in scheduling our appointment. Our repair was done by Chris M. who was also very courteous and kind and very thorough in explaining what was broken and what needed to be done. We will certainly call you again for any of our future home A/C and heating needs. Thank you so much! Alyssa D.

I have appreciated the quick response, the fair prices, and the customer service. Tony came out as a customer advisor, then I got to speak with Rhonda who handles all the paperwork and she was able to explain many things, and then the day of installation came and I had Zach leading the group along with Anthony and Jasper. These three men were very professional, very respectful and cleaned everything up nicely.

Tech Chris was on time, professional, and thorough. Had A/C check on a very old system, that is still running, but kinda limping along. Chris gave me an honest eval of system and an estimate of replacing some electrical components. Maybe not the news I wanted, but would recommend the company for an A/C checkup. Probably will get an estimate for system replacement from same company. As a follow-on, the dude they sent out a few days later for a system repl. estimate gave me an over priced, non competitive bid. Went with another company.

We bought the AC a few years ago from McCullough. The installation people were not polite and I had alot of trouble to get their help to have the office to help me with city rebate. Then after the installation, the inspector sent by the company actually is one of the installers. It is not right to have the installer inspects his own work. Now a few years later, the AC unit broke. We checked the warranty paper and it says within 24 hours, the unit will be serviced. McCullough did send a tech within 24 hours but the tech said he did not have the unit and he would come back first thing in the morning. The unit was still broken when the tech left. That night we slept in a 85 degrees house. We called McCullough in the morning (beyond 24 hours of placing the initial service call) to find out when the tech was coming. The office told me it would be 11:30 AM. This is not first thing in the morning. I asked to talk to the office mgr and the office mgr told me they did fulfill the warranty agreement. The office mgr claimed the tech came out in 24 hours as required by the warranty. I had to explained to the office mgr "servicing" means "repairing". Servicing does not mean coming out to tell me it is broken and not being able to fix. It seems "first thing in the morning" is 11:30 AM, too. We are very disappointed. This is just terrible!!

Today is the second time I've used McCullough. While I think their prices were a little higher than some other quotes I got, I found them reasonable given the exceptional level of service they provide. Their technicians were professional, clean, well spoken, and explain to things excellently. Definitely will continue to use them.

I had two a/c units installed by McCullough in 2011, and both are still under warranty. I called to say the thermostat on one unit wasn't working and the unit would not turn on. They told me how to check if the drain line was clogged, since that would not be covered by my warranty. That was not the problem so the repairman, Adan, came to my home (about a half hour after I called on a SATURDAY!) and found a blown fuse in the unit. He tracked down the reason for the blown fuse and repaired the problem. He also checked my freon level. Everything has been running fine since the repair. Adan was extremely knowledgeable about both the a/c unit and our warranty. I learned quite a bit about our warranty that I didn't know before. Our problem was covered by the warranty.

I used McCullough three years ago, Al came during the hottest time recused us with excellent service and a brand new AC. My AC in my new home broke down last week, so I called McCullough again. Tony came out for a quote with very competitive price( the best among all 3 companies I quoted), he also pointed out one flaw in my old system, and took a note to fix it during the new installation.Today, Zack and Derrick came for the installation. They did everything in very professional way, detailed and solid work! After the installation, they cleaned the site very well, and took extra step to fine tune the fan and pressure, now my home is cool and comfortable again. I will recommend them to my neighbors for any AC work.

Kyle from McCullough Heating and Air did an excellent job in diagnosing why my AC stopped working and then installing the appropriate parts to get my AC back up and running in a very short time frame. Kyle was very thorough in checking the entire AC system, both the outside and inside unit. OUTSTANDING TECHNICIAN! Thanks for a job well done!

Friendly service, quickly resolved the issue and gave me quote. My upstairs no longer feels like the summer and my wife and I can sleep in peace.

Adan was very professional and did a great job. He showed me the parts that weren't working properly, let me see that the new part did, fixed a tear in a duct, all the while flushing the system. Best of all, he fixed a duct issue that three other companies told me couldn't be fixed; I now have a cooler/warmer bedroom. Adan was recommended to me by my neighbor, and I have recommended hime several times already. Thanks.

I was very pleased with the entire process from McCullough Heating & Air Conditioning. I had several leaks from my attic dripping through my ceilings. They were quick to diagnose the problem, the old (1964) ducts were in bad shape and leaking condensation. Derek Ellington, Comfort Adviser, was quick to follow up, reviewed the details of the initial inspection and offered me three options to correct the situation. He also advised me about several rebates available through the City and TX Gas for replacement of my duct system. I chose to replace my old ducts. The technicians came promptly and completed the job in 2 days. Always called when they were on the way, covered my floors with tarps, wore masks, answered all my questions, and cleaned up after themselves. They even pointed out some damage they had done when they were removing the old ducts and told me they would have it fixed. Once they completed the job, they had a guy come in to repair the damaged sheetrock. He not only fixed their damage, he also repaired all the ceiling areas that sustained damage from the leaks. Even matched all my paint. It looks great. Derek took care of applying for all the rebates, I did not have to do anything, and today I received all promised rebates. It could not have gone smoother.

Great service! Super fast and friendly, will definitely use them in the future.

Missed a phone call by 15 minutes to verify I was home. Technician moved on to next call. Going on day two with no A/C. No option for 0 stars

McCullough is always professional, on time, and they know what they are doing. I ve used them for regular service calls as well as emergency calls and they are always available and the prices are completely fair. I will always recommend McCullough.

What a difference! Zack hit the nail on the head.The work he recommended was exactly what we needed to cool the bonus room. Sade and Angel did outstanding work on the job. I will use McCullough again in the future. Zack is the reason I will be a repeat customer.

My husband works nights and the service specialist was already on his way to our house when he called to look at our AC. I told him to do everything he could to wake up my sleeping husband, but did not succeed. He was nice enough to come back after another appointment when he knew my husband would be up, instead of rescheduling for another day making us suffer in the Texas heat. Can t ask for better service than that! Also diagnosed the problem and will be able to fix next day after getting parts.

My A/C had a blown capacitor. Kyle was able to diagnose & fix it quickly so I could make it to my daughter's school before pick up! Excellent service and turnaround.

I have used McCullough for over 10 years. Always on time, professional and courteous. Chris did an outstanding job recently replacing a fan motor. Thank you McCullough Heating and Air!

McCullough has come to my air conditioning and heating rescue numerous times over the past decade, including one Fourth of July weekend a couple of years ago when my AC broke. They have always been able to show up within a day of my call. Their service people are always courteous and efficient and able to patch things up. I'm not sure if it's because of my location, but usually it's been a wonderful specialist named Adan to whom I'm continually grateful. A few years back, I started on their twice-annual service plan, which has been great. There are discounts attached to that, and they are able to find any issues before it's roastingly hot out or pretty darned cold. McCullough did not install the units, but I am sure I will turn to them when it's time for replacements.

Chris was friendly, helpful and did exactly what he said he would. He arrived on time and was able to pinpoint problem. I would definitely use McCullough again!

The McCulloguh tech did a great job troubleshooting my system and resolved the issue quickly and efficiently.

Great job. Very friendly and quick serious with a 30 day warrantee. Will use them again.

Great communication. Great service. Fair price. Highly recommend

Practiced safe distancing during routine HVAC checkup. Fast, cordial.

Very professional. Derek and team are great in every aspect from quote to installation. They are always on time, clean up everything and the new unit works perfectly. Will definitely recommend.

Shelton delivered a polite, courteous, and efficient service. Almost hassle free!

Our air went out Thurs night...called McCullough at 8am the next morning....by 9 he was looking at the unit and quoted me a price....and by four I was COOL....as it was installed and good to go. The men did an excellent job.....cleaned up after themselves.....and were polite and nice. Thank you McCullough....as this weekend is our 25th anniv. and we won't be "sweating it" . lol

Kyle knew what he was doing and took care of my system in minutes and even found out for me that the parts were still under warranty.

Technician was helpful and knowledgeable, a/c works great!

McCullough did extensive work replacing my HVAC a few years ago and I've maintained their contract for twice yearly inspections (a/c and heat units). I recently came home to a blank thermostat. It was Sunday but the tech came out and almost immediately found a loose wire. All their techs are highly professional and efficient and having the units checked out twice yearly is so worth it.

Last month I had Alex and Sadee install a new unit and would like to commend both of them on their professional expertise. From the moment I requested a quote, Alex was 'on it' and ensured that all my questions were answered and the job was completed on time. Sadee did an excellent job with installation, completing the replacement in a half a day. I would highly recommend this company.

Chris explained everything clearly without talking down to me which I appreciated very much. His attention to detail was clear and his recommendations were informative not pushy at all.

McCullough installed a great heating and cooling system in our house at a very competitive price. Erik B was very thorough in his analysis of our home and in developing several options for replacement. Erik B was very responsive to emails and phone calls and carefully described our options as they applied to the unique features of our house. Derek was very helpful in explaining the installation process and maintenance of the system. Jensen and Vinny did a great job installing the system in a relatively tight space. All of the people I communicated with at McCullough were very polite and considerate - very pleasant people to deal with all around.

Chris M came out to figure out what was wrong with my system. He was pretty awesome. McCullough should get him to train all of the techs on customer service or maybe they are all rock stars. Chris was very patient, explained everything, gave me a lot of options and even told me about a UV light; which I'm going to try out. The best part was that I called a number of companies and maybe I was just lucky but they sent out the tech right away. I'm always calling McCullough first going forward. My warranty company was no help. Couldn't get an appointment in less than three days. It's June in Austin!!!

Robert was very efficient and completed the work timely. Was very knowledgeable about the system.

My community is very familiar with McCullough Heating & Air Conditioning as it seems like they are here every week! I had my upstairs A/C go out over the weekend and they were able to come out at the beginning of the week to get it fixed. They sent over Robert and he was just the best. I am so grateful for him and all of his knowledge. He was able to diagnose the problem immediately and figure out a solution. He could not of been any kinder and if I ever have any problems again I am going to ask that he comes to help! Thank you!!

Adam was wonderful! He was thorough and very quick. He was knowledgeable and was so willing to answer all my questions. A friend used McCullough after hours a couple of weeks ago and was so pleased, we called them when we had an issue. It was sheer luck that Adam worked on both out units and provided such great service! We'd call again in a heartbeat!

Heidi Clifton was great to work with. She returned and answered my calls and e-mails promptly. I thought she did thorough job discussing my options and concerns for installing a new HAVC system. Zack and his team did a great job on installing a new HVAC system. They were very prompt, polite, and left the house clean when finished. Jensen was very thorough and polite on his follow-up inspection. I was very pleased with the overall experience working with McCullough Heating and Air Conditioning. I would strongly recommend this company for a new HVAC system.

Technician was polite, fast and knowledgeable. Fixed in two hours what two others couldn t Fix. Highly recommend..

McCullough came in $3500 below the competition. Alex took the time to research my house and make sure the unit he sold me was the best match for my house. He took the time to get me rebates. The installation team was top notch. I'll definitely give them my business in the future.

Friendly techs that are thorough in their work and are always on time, we ll continue to use them in the future for our HVAC needs.

McCullough was super professional and thorough in their whole process for us. I couldn't be happier with the results. Alex was a masterful rep andDerrick and Sade we're great techs. 10/10 would use again.

Mc Collough just came out and was amazing as usual. They are super professional, always timely and highly recommended them!

They did a great job, very professional, friendly & worked quickly. They clearly explained everything that was wrong & what needed to be done to fix it! We will definitely be using them again!

The tech came in and 15 minutes he had resolved the issue. Gret job and I am very satisfied with the sevice.

Denise was very personable, efficient and thorough. Answered all my questions and did a follow up call to provide clarification around a question that I had. Thank you so much for your great customer service ! This is my second time working with McCullough - and my previous consultant, David R., also provided great customer services and worked hard to ensure that an "mini-split" installation was exactly what was promised. Even got all my energy efficiency rebates/ refunds sent to me in a timely manner. Many thanks.

The technician was competent, polite, and all around professional in his disposition. He will prove to be an asset to the company. As to the job, it was an after hours job that was delayed by 48 hours because lack of response from another 24/7 service the previous night and lack of convenience of me being able to arrange an appointment in the daytime. I fully expected a diagnosis and completion of repairs the next day, even with an after hours fee included. I was wrong. The repair was accomplished within an hour of arrival. It was not a simple repair i.e. there were parts that were replaced and they were available in his van. Thanks again.

I highly recommend them! They were here first thing in the morning fixed my AC problem quickly and my wife is happy!!!

No follow up. No person who knows what s going on. Would give ZERO STARS if possible.

The installation staff were efficient, clean, and informative.

My AC went out on a Sunday evening. McCullock was the first to call back Monday morning, the quickest schedule wise, showed up early, and had it repaired and running by 11am. Chris gave me repair option price wise and was knowledgeable, polite and trustworthy.

Kyle S. with McCullough Heating and Air did a summer inspection for my two units today. He did an excellent job in figuring out a problem with one of the units. He stuck to it until it was working properly. Thank you so much, Kyle!

good communications tech new the prior history fast and efficient

Elvin was great, was able to visit my property on short notice. Completed repair very quickly. I would recommend him to any friends or family.

I called at 9:30 AM and the problem and Chris arrived at 3:00 PM. The problem was repaired and the entire system checked and repaired by 4:30 PM. The house is cool and preventive maintenance performed. I hav requested Chris to drop by twice a year to avoid unexpected problems.

Very efficient and it was evident Adam knew what he was doing. Excellent support from the service manager as well to get my unit back in working condition. Everything is SO expensive these days. You can't control cost sometimes, but quality is just as important.

I'm a rental property owner and have had Mccollough heating and air on retainer. Super easy to work with, on time, high quality, at a decent price and even after hours service. Highly recommend. Have been using them for almost 3 years at my house and rental property.

The team at McCullough Heating and Air were phenomenal to work with. Russell's attention to detail, inspection and recommendations were spot on with our expectations. His desire for customer satisfaction is second to none. The entire installation team of Derrick, Vinny, Jensen and Sade worked tirelessly through the day and into the late night to make sure we had a complete working system before they left. By far the best heating and AC company I have worked with in my 51 years.

Kyle was prompt, thorough and totally professional. Excellent service!

Have used McCullough for my Heating and AC work for years and have never been disappointed.

David R. was so professional, respectful, and understanding of what we needed for our AC/Heating system in our home. Since we have been remodeling our home, I have not dealt with a nicer, more genuine person than we found in David; I came to trust him fully which is sometimes difficult with renovations. I recommend him him to anyone looking for assistance with their systems. David was fantastic, excellent, and very professional. His service was prompt, always answered calls or emails, and he just seemed like an all around good guy.

We had chris come out to our house on an emergency call. I was worried that since it was an emergency call we would have to pay a larger price, and that we might get swindled. Chris was awesome. Explained that it was simply a clog and that nothing was wrong, very honest about a part that didnt need to get replaced, but we could if we wanted to. I would definately recommend these guys. Hoest about services and prices up front, and very personable. He wouldn't even let us tip him and he even tweaked it a bit so that we wouldn't break down again at no charge. Thanks chris for your honesty and being so nice.

On July 2 after a McCullough repair technician spent several hours trying to get our old unit repaired, I called for a sales agent to brief me on a new heating and air unit. To our pleasant surprise the McCullough sales rep turned out to be the same rep who sold us the unit roughly 25 years ago, Alex Stevens. He worked for several hours late afternoon to put together a contract for a unit that would fit our needs perfectly and he even arranged to get the unit installed on the last work day before the 4th holiday. In all these years McCullough has, time after time, aggressively fought for our life time guarantee and kept the unit working probably way past its normal capability. For over 20 years some management personnel at McCullough consistently looked out for our interest. This history is extraordinary and I want you to know - on July 3 the two installers, Angel and Joshua, who took an entire day with great care, were both extraordinary in all aspects. McCullough is apparently keeping up with an unusual history of service to its customers. Much thanks. The new unit works fine and we will keep in touch with regular service checks.

Excellent company to work with. I ended up choosing McCullough Heating and Air to install a new AC and Furnace after getting quotes from a half dozen companies, and glad I chose them. I worked with Chris to get quote, schedule the work, and to review everything afterwards. Great experience from start to finish. The team that came out did top-notch work, they really paid attention to detail and made sure everything was in great order. The quality of the work that Eric and Carlos did was fantastic, i was very impressed with everything they did. They were very transparent about what they were working on, why it was going to help, and also on how to conduct maintenance. I highly recommend McCullough Heating & Air.

Really enjoyed the interactions Ive had with these folks!

With the end of the summer came the end of our A/C unit. I called McCullough after reading their excellent reviews on Angie's List and other sites. The first time we needed their service was on a Saturday night after I had returned home from work only to find that my A/C was not working at all! Their technician, Robert, was at my house quickly, resolved the issue and they did not overcharge for the weekend / late night service call. The next time I called, the service went just as smoothly. Once the technician, David, determined that our unit was at the end of its life (after 18 yrs), he was upfront and honest, and told us that he would definitely recommend having one of their "Comfort Consultants" come out to discuss new unit options with us, which is what we decided to do. I spoke with Denise, who was very friendly, and she had us on the schedule for the next morning. Tony was the consultant that met with my husband and he was very professional and knowledgeable about the products and answered all of our questions and addressed any concerns. Their pricing is extremely reasonable and they also handle all of the rebates with the energy company for their clients, making it a truly hassle-free experience! We then had the pleasure of working with Jensen, who completed the installation of our new unit. He did an excellent job! Again, very professional, and seemed to go above and beyond to ensure our satisfaction, even when dealing with a nest of angry hornets! I already have, and will continue to recommend McCullough to anyone who needs their services! Thank you McCullough, for keeping us COOL!!!