👌 Intercom has truly transformed the way we engage with our customers. The platform is incredibly powerful and easy to use. The automated messaging features have helped us provide a personalized experience to our users. Couldn't be happier with Intercom!
Haven't used Intercom yet?
Ask AI
Ask AI about Intercom
Post your question publicly — other visitors, and whoever manages this page, can answer. It will be visible on this page.
Want to hear about this company again? Follow it and we’ll email you when a new review appears.
AI-generated from reviews on this page. Verify anything important with the company directly.
4 Reviews
As a customer, I found the website to be visually appealing and easy to navigate. Their range of services is impressive, offering solutions for customer communication, marketing, and support. However, I experienced some challenges with the platform's functionality and responsiveness. The integration process was not as seamless as advertised, and I encountered a few technical glitches that affected the user experience. While the customer support team was responsive, I would have appreciated more proactive assistance in resolving these issues. Overall, I see potential in the company's offerings, especially for businesses looking to streamline their customer interactions. With some improvements in product reliability and support, it could be a more reliable tool for achieving customer engagement and support goals.
👏 I've tried several customer communication tools, but Intercom stands out. The platform is feature-rich and the support team is always there to assist. Intercom has become an integral part of our business operations. Highly recommended!
👍 I love using Intercom for customer communication and support. It makes my job so much easier and efficient. The features are exceptional and the interface is user-friendly. I highly recommend Intercom to any business looking for a reliable and effective communication tool.
Questions & Answers
No questions yet — be the first to ask.
Sign in to post
Your text is saved — you'll come right back to post.
or with email
Don't have an account? Create one
News & Press
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
About Intercom
Build lasting customer relationships with Intercom, the Engagement OS.
Intercom: Building Lasting Customer Relationships with the Engagement OS
Intercom is a customer messaging platform that helps businesses build lasting relationships with their customers. The company was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. Intercom's mission is to make internet business personal by enabling companies to communicate with their customers in a more meaningful way.
The Engagement OS
Intercom's flagship product is the Engagement OS, which allows businesses to communicate with their customers across multiple channels such as email, chat, and social media. The Engagement OS also provides businesses with tools for managing customer data and analytics.
One of the key features of the Engagement OS is its ability to segment customers based on behavior and demographics. This allows businesses to send targeted messages that are more likely to resonate with their audience.
Another important feature of the Engagement OS is its automation capabilities. Businesses can set up automated messages based on triggers such as user behavior or time elapsed since last interaction. This helps ensure that customers receive timely and relevant messages without requiring manual intervention from staff.
Customer Messaging
In addition to the Engagement OS, Intercom offers a suite of products focused on customer messaging. These products include:
- Inbox: A shared inbox for managing customer conversations across multiple channels.
- Articles: A knowledge base for providing self-service support.
- Answer Bot: An AI-powered chatbot that can answer common questions from customers.
- Outbound: A tool for sending targeted outbound messages via email or push notification.
All of these products are designed to help businesses provide better customer service by making it easier for them to communicate with their customers.
Integrations
Intercom also offers integrations with other popular business tools such as Salesforce, HubSpot, and Slack. These integrations allow businesses to connect Intercom's messaging capabilities with other parts of their tech stack.
For example, an integration between Intercom and Salesforce could allow sales reps to see all previous interactions between a prospect and your company before reaching out via email or phone call.
Pricing
Intercom offers several pricing tiers depending on the size of your business and your specific needs. The most basic plan starts at $39 per month per user while larger enterprise plans can cost thousands per month.
Conclusion
Overall, Intercom provides an excellent solution for businesses looking to improve communication with their customers across multiple channels. With its powerful segmentation capabilities and automation features, it's easy for companies using Intercom's platform not only build lasting relationships but also increase conversions through personalized engagement strategies tailored specifically towards each individual client’s needs!
- Website
- intercom.io
- [email protected]
- Address
- 55 2nd street
- Categories
- Computer software
People also looked at
Isn corp15 Reviews
Jaynes corporation10 Reviews
Jesuit high school10 Reviews
Kansas army national guard10 Reviews
Independ consultant11 Reviews
Indiana university health west hospital9 Reviews
Honda lock of america9 Reviews
Derry township school district10 Reviews
Hemet valley medical center10 Reviews