Intercom

Manage this listing

4.1 13 Reviews

intercom.io

Write a review Visit website

Haven't used Intercom yet?

Ask AI Ask real users

Reviews13 News & Press Photos Widgets About

Write a review Visit website

Ask AI

Ask AI about Intercom

Generated with AI from 13 reviews on Trustburn

AI-generated from reviews on this page. Verify anything important with the company directly.

Meryl Nason

Reviews 12 years ago

Als Kunde empfand ich die Website als optisch ansp...

Als Kunde empfand ich die Website als optisch ansprechend und einfach zu navigieren. Ihr Leistungsspektrum ist beeindruckend und bietet Lösungen für Kundenkommunikation, Marketing und Support. Ich hatte jedoch einige Herausforderungen mit der Funktionalität und Reaktionsfähigkeit der Plattform. Der Integrationsprozess verlief nicht so reibungslos wie angekündigt, und ich stieß auf einige technische Probleme, die das Benutzererlebnis beeinträchtigten. Obwohl das Kundensupport-Team schnell reagierte, hätte ich mir eine proaktivere Unterstützung bei der Lösung dieser Probleme gewünscht. Insgesamt sehe ich in den Angeboten des Unternehmens Potenzial, insbesondere für Unternehmen, die ihre Kundeninteraktionen optimieren möchten. Mit einigen Verbesserungen bei der Produktzuverlässigkeit und dem Support könnte es ein zuverlässigeres Instrument zur Erreichung von Kundenbindungs- und Supportzielen sein.

Questions & Answers

No questions yet — be the first to ask.

News & Press

No news yet. This is where the business shares its own updates and press.

Photos

No photos yet. Photos shared by reviewers will show up here.

Widgets

Boost your business trust by displaying widget on your website — its a simple way to convert your visitors into customers.

Embed code

<script src="https://trustburn.com/widgets/index.js"></script>
<div class="trustburn-widget" data-trustburn-protocol="https:" data-trustburn-domain="trustburn.com" data-trustburn-widget="score" data-company-path="intercom" data-lang="en"></div>

More widgets

About Intercom

Build lasting customer relationships with Intercom, the Engagement OS.

Intercom: Building Lasting Customer Relationships with the Engagement OS

Intercom is a customer messaging platform that helps businesses build lasting relationships with their customers. The company was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. Intercom's mission is to make internet business personal by enabling companies to communicate with their customers in a more meaningful way.

The Engagement OS

Intercom's flagship product is the Engagement OS, which allows businesses to communicate with their customers across multiple channels such as email, chat, and social media. The Engagement OS also provides businesses with tools for managing customer data and analytics.

One of the key features of the Engagement OS is its ability to segment customers based on behavior and demographics. This allows businesses to send targeted messages that are more likely to resonate with their audience.

Another important feature of the Engagement OS is its automation capabilities. Businesses can set up automated messages based on triggers such as user behavior or time elapsed since last interaction. This helps ensure that customers receive timely and relevant messages without requiring manual intervention from staff.

Customer Messaging

In addition to the Engagement OS, Intercom offers a suite of products focused on customer messaging. These products include:

- Inbox: A shared inbox for managing customer conversations across multiple channels.

- Articles: A knowledge base for providing self-service support.

- Answer Bot: An AI-powered chatbot that can answer common questions from customers.

- Outbound: A tool for sending targeted outbound messages via email or push notification.

All of these products are designed to help businesses provide better customer service by making it easier for them to communicate with their customers.

Integrations

Intercom also offers integrations with other popular business tools such as Salesforce, HubSpot, and Slack. These integrations allow businesses to connect Intercom's messaging capabilities with other parts of their tech stack.

For example, an integration between Intercom and Salesforce could allow sales reps to see all previous interactions between a prospect and your company before reaching out via email or phone call.

Pricing

Intercom offers several pricing tiers depending on the size of your business and your specific needs. The most basic plan starts at $39 per month per user while larger enterprise plans can cost thousands per month.

Conclusion

Overall, Intercom provides an excellent solution for businesses looking to improve communication with their customers across multiple channels. With its powerful segmentation capabilities and automation features, it's easy for companies using Intercom's platform not only build lasting relationships but also increase conversions through personalized engagement strategies tailored specifically towards each individual client’s needs!