Floyd and Sons Inc. dba Dollar Rent A Car & Thrifty Car Rental Anchorage Reviews

Rented a F-150 XLT in August of 2019 for 2 days. When we turned it in there was a very small chip in the window about the size of 1/2 a dime. We did not go back while the picture was taken (by agent 1709). Three months later we got an email stating we owed $875 + $90 for a day out of service. The picture of the chip had huge runners on top and bottom which were not there when we left it. Also, they billed us for a back window replacement for a 2017 Pathfinder. The amount we owed had the incorrect rental number on it. I email Danielle (Claims Manager) and explained the numbers were transposed on the invoices and I needed it to be corrected so I could turn it in to insurance. It is now February 2010 and after numerous emails to Danielle I know it will not be corrected. She was very adamant that I was wrong and for the last 3 weeks she will not return my emails or phone calls. I called Gary at the repair center and he was extremely nice and said he remembered the invoice numbers were mixed up and would correct it and resend. I explained all this to Danielle and she refused and could not understand I only wanted a correct invoice to turn in. She was very rude by not returning my calls or emails. I have been trying to pay the 2 other fees but can't get an answer from anyone on how to make the small part that is mine to pay. Do not rent from this company and they will not work with you.

Always easy to work with and great customer service. Clean and reliable cars. Have used them for years without and problems. Will continue to use for all future needs.

Overall great experience, very polite would do business with them again!

We rented an SUV for 15 days. After skidding twice into snow banks within 10 minutes and thankfully getting assistance from friendly locals we and the owner of our cabin rental checked the tires and found there was less than an eighth of an inch of tread on them. That would not be enough in the summer let alone in the winter so we called Thrifty the next morning and asked for another car. The employee working that day showed no concern whatsoever and certainly didn't apologize. He seemed far more preoccupied with whatever he was looking at on his computer. It beggars belief that a company would be so irresponsible as to rent a vehicle with tires in that condition and you should count your lucky stars we were not hurt or worse. While we were given another rental the fact our first rental was unsafe and your employee's complete indifference means we will never rent from your location again.

This is a back office administrative location and not used for customer rentals. I ve rented from the other Dollar and Thrifty locations in Anchorage and have had good experiences each time.

Called and was quoted a price on a van. They later sent an email confirming price and availability I replied with a confirmation. When I showed up to pick the van up I was told the person I talked to was off for the holiday and the van was not available at all. This is a few hours before needing it so scrambled for a replacement. I will never trust this shop again

Decent prices on rentals, was treated with respect. Seemed to have a professional, knowledgeable staff that had good sale tactics without being pushy or dishonest.

The car was ready. Just what it was expected. Good location in between the airport and our hotel. Rental car in Alaska are expensive in general, I would just complain with the front desk service, our guy was not too friendly and looked not happy with his job.

Great service! Third rental from this location, always when they were the best price on hotwire or similar. They are often the best price, and always the best service. Cars have been A+, and most recent was the best yet. Will definitely be back!

Horrible customer service. Manager was complete jerk. I had reserved a jeep because my tour guide recommended a route that might have a little bit of dirt roads. I told him this and then he would not rent me a car. Then I told him fine, I would not take off roads. Well then he would not rent to me unless I bought their insurance coverage or proved mine. He wanted $49 coverage for just a one day rental that already was costing $148. I told him just cancel it. The worst part was his attitude. Wow.

I rented a car through them on Hotwire. The price was $100 cheaper than at the airport. Upon arrival they told me a onetime $30 fee applied because I didn t have adequate insurance (I did have it) and I had no choice. Then after I signed that they hid the full receipt behind the carbon copy of the inspection form, again after saying it was a one time fee only. I thought because it was thrifty I could trust the final bill. Found out when I turned the car in they charged me triple the online booked rate! They wouldn t talk with me and got Instantly combative the moment I mentioned this bill seemed odd. Their behavior tells me this is a frequent occurrence and they refuse to work with you on any issues. When asked who I could talk to to contest the bill the guy grudgingly gave me the manager s number but said he was likely too busy to talk with. They were unforgiving and I feel like I ve had $200 stolen from me. I m filing with better business bureau and contesting through corporate Thrifty now. DO NOT GO HERE.

Easy to book a car online, the pickup process was designed to be easy but the in-person customer service could have been more helpful in answering questions and explaining our options.

I have leased cars dozens of times, each experience has been great.

If i can put 0 star I will but the customer service so rude and they didn't help at all

Service was great, professional place and affordable/

The wosrt car rental ever! If there any Zero star i will definitely gave them that. They don't give us a ride to come picking our car just because we didnt print out the itinerary! Walked more than 2 miles from the hotel to them and couldn't have a car so I had to walked back to the hotel to print it out. As I had a printed itinerary, they said they dont want to give us the car

Very affordable, and not pushy for add-ons. There were no hidden fees at checkout which I was grateful for.

They had my brand new, spotlessly clean car waiting for me. Most of what they did at the counter could have been done with an app, but they were friendly and efficient. There was no sales pressure, just made sure I had what I needed.

Car buying through thrifty car rental was the best experience I have had by far buying a car. So easy to test drive and talk with them about the purchase. They made what can be a stressful process especially at dealerships with car salesman such a smooth process. Gary was great and the price was better then anything out there!

Very greedy and rude people! Also extending 7hours of rental making total 7days cost us 100dollars for Nissan Rogue. Bad

The staff at check in and return were very friendly and able to quickly and efficiently get me on my way. Our rental was clean and well equipped with great tires for alaskan winter weather making our driving experience on the ice and snow much safer and less anxiety ridden. Thanks thrifty for keeping my family safe!

We arrived at the Anchorage airport with a confirmation number only to find out that they would not honor the price quoted in the reservation. We had called in advance to double check if it was an all in price and had been assured it was. They wanted to charge over $300 more than the reservation price. Luckily, we were able to find a much larger vehicle at a cheaper price with a second driver for free. I will not ever use the car rental agency again!!

As Always Thrifty never lets us Down,Here At RobinHood Motors Of Wasilla, Thrifty handles All my Customers needs,When I need to have any Warranty Work done ,Thrifty is Will Insure You get the exact vehicle you have ,or something the same rang,or Hey live a lil an Drive something you've never heard of,Thrifty Alaska is Top Of Its Class in Auto rentals, so if ya need a Safe Ride Call them they will help you 25/7 365.,,,,Wasilla Branch is Great,As is Everything In Wasilla Alaska, we Rock the Automobile World In All Wase possible, or Thinkable. Happy Holidays, From RobinHood Motors,RobinHood Auto & Rv Rentals. RobinHood Chevrolet, Porsche, Lamborghini, Ferrari, Bentley,McLaren ,Nissan
Toyota, Land Rover, Rang Rover. Volvo, Audi, Vw,Honda, Ford Lincoln Mercury, Dodge Jeep n Hummer, Exotics Of All Kinds,Rental Sales Service, Thrifty Car Rental is #1 in Alaska Management.Its Not like the Lower 48 Alaskas Rugged Winters Are Famous for,Wife: "Opps,the Cars Frozen Honey" we forgot to plug it in,Husband:No Problem, Thrifty will have you On ur way in No time,you won't even be late for work, See ya,Wife:wait hey wait,o nevermind there here already, Husband:See I told you not to buy a Yugo,there like ancient artifacts .A lil funny Fact.Thrifty Has Ur Back From the time ur in there care till you Drop off ur Rental, they treat you Like True Alaskan's .

Terrible experience. First we checked in and tried to be friendly to the representative who was not having it and clearly had no personality to understand friendly communication. He was extremely rude, and had no customer service skills whatsoever but we shrugged it off and continued our trip. When we returned that same man followed the other representative we checked back in with to the car we rented looked it over, whispered something in his ear then we got notified we would be charged for minor window cracks which were so small and minor that I 100% doubt that happened from our two day trip. The man at the counter then explained how the people before us who checked in also got charged as well. I feel as we were pin pointed and targeted for being military or young to pay extra for this rental. Do NOT rent with this company or Dollar rentals. Pay the extra money and go with a good reputable company who will not try to scam you. I repeat do NOT rent with them. Also thrifty teach your employees customer service skills because the amount they lack is frustrating and also shocking.

I will never do business with Thrifty again. Got off our flight and went to rent a car. It was one of the only places still open so we decided to rent a car. The guy did not speak english well and was hard to decide what he was saying or talking about. We wanted to rent a car for 5 weeks but were told that it was only possible to do 28 days and then come back and do the rest. So he figured out the price and it was way too high. He talked to his manager and came back and we got the price down to something me and my friend thought was acceptable but still a little on the high end at about $1500. We verbally verified several times that the lease was for 28 days and he assured us it was several times. We signed the papers and took the car. 15 days later we happened to glance at the lease and saw that it ended that day. I called the company and they verified that it ended that day but they could extend it to a month for the total price of about $2700. I argued with the employee saying that the man who set up the rental told us several times that it was for 28 days and kept asking what they were going to do about it. They said they can only extend it out to 28 days for the $2700. So I returned the car and will never set foot in front of another Thrifty car rental desk again.

The service was professional and efficient. The car appeared brand new and was impeccably clean. I couldn t find a better price for a comparable car. Thank you Thrifty!

Our flight was changed with Alaska airlines due to covid and we arrived 2.5 hours before or scheduled time. We arrived at your service counter and asked if we could get our car early and stated that we could return it earlier as well. The guy refused and said "it will be ready at 1! NOT 12:59; at 1 PM" (at 10:45 am) in a hostile voice. He also stated that our specific vehicle was not ready unless we wanted to upgrade for $25 per day for something else. We politely pleaded and he refused.

While I was waiting for two hours in front of the counter, I observed him talking to costumers coming and going. He repeated multiple times that he was the only one working for the company right now and that no two cars were rented in the same day for cleaning purposes. I then went out to your parking garage and observed every car in your lot. After waiting "my two hours" exactly he gave us a car that had been there the whole time. This car was also not the car we ordered. I also saw him upgrade another passenger that was early for free while we were waiting.

After he finally gave my friend and I the keys he gave us a bad contract, he tried to add on an extra driver fee per day without our consent. We found this out half way out of the parking garage. After confronting him he then which tried to up our insurance coverage cost. While I was on the phone with my insurance company for another 30 minutes, he"tried" to make his pleasant conversation with us, by telling us where we were going we weren't going to catch any fish and that we don't know what we're doing.

He was the rudest person I have ever encounter in my life! I have never filled out a complaint or a survey before this. My friend and I were venting about him for a day. He waited about 4 hours of our time and made the beginning of it trip horrible. Your employee was on bad power trip!
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Never went there drove passed .they suck to cause trying to sue me over car I never stole cause they have built in camera and GPS..humm

Lost my camera in 2010. They found it and returned it today. LONG story about if and when it would have reached us...but I'm thrilled that it came home in one piece with the SD card intact. Thank you so much.

Welcome to Alaska! Said no one at this place. This guy was the rudest ever. We tried to rent a car for a week, he said he only rents for 2 or 3 days as it had to be back by Sunday for cleaning. We said fine, (this was Wednesday) if would give us time to figure something else out later. He said since he already heard a week from us that no he wouldn t rent one to us for no length of time. He would not give us an answer as to why not. This guy should definitely not have a job with the public. Zero stars should be an option.

Thrifty offered only a slightly better rate than other rental companies we researched in Anchorage, but unlike others I've experienced that try to get the most money possible out of you, they also made sure we got a better rate than what we'd booked online when we arrived on the day. We were also pleasantly surprised to get upgraded to a brand new SUV, and to get a free ride back to our hotel after we returned the car. The whole process was smooth and simple and the staff were super friendly.

Watch out for these guys. They tried to charge me for gas when I brought the car back full of gas. When I mentioned it they played it off like it was some mistake. They did reverse the charge but had I not said anything they would have scammed me.