Europa Apotheek Venlo B.V. Reviews

Everything always went well and great discounts that have unfortunately now been denied because our poor, rich Appoteker are afraid of competition. As if not enough was earned in this whole sick industry.

Discount promise? - Instant Bonus!
This S o f or t bonus will only be available at the next order. And only if prescription drugs are ordered. So the indicated price reduction - FAKE!
Thus: necessarily e c h e e Compare prices!

If you have to solve this nightmare, the Germans who take goods there think they are still alive in 1940

The absolute nightmare. Constantly distribute false information, constantly offer vouchers for their misconduct and shine through incompetence because no voucher can be redeemed. Overpriced bag tailoring.

Once and never again!
Recipe sent. Unfortunately, the Hermesbote has not delivered it, but delivered in the more than 3 km away parcel shop!
Means: I had travel expenses and had to torment me despite fever in the city, because there is no bus stop near the parcel shop!
I could just as well have taken the bus to the market square and went to the pharmacy there! With such an unreliable delivery I do not need a mail order pharmacy! There must europaapotheek Venlo already change the courier company! > <

Bad service Return not possible as soon as the article (bra) is unpacked. No seal or notice on the goods. The manufacturer's size specification was incorrect. Never again!

I have been ordering from Europa Apotheke for years because there was a prescription bonus where a drug cost 5 euros additional payment was given 2.50 prescription bonus which was deducted directly and only cost half of the additional payment. The prescription bonus was staggered and was based on the drug price so that you didn't have to pay anything if the drug was expensive.

Unfortunately, the German pharmacists sued because they felt they were disadvantaged and won after years of litigation.

This was justified, among other things, because you are not advised in an online pharmacy.
People wake up! I get an interaction check with every order, while when I go to the local pharmacy this is often not done.

One step further towards a monopoly, I am in favor of free competition and hope that a different decision will be made at some point.

By the way, if I have a more intimate question, I don't go to the local pharmacy where the people behind me all notice, but call the pharmaceutical advice center where no one overhears.

I wish you continued success and hope that the last word has not yet been spoken

Allianz's drug service is handled via this - or not! It doesn't happen forever, even though the medicine is supposed to be there within 48 hours according to the terms of the alliance. Then leave out the important medication without comment and, above all, do not send the prescription back. You finally sit there, unpack the delivery and notice that something is missing and then have a problem because you cannot buy locally without a prescription. Hotline unable, I also felt that I was being lied to. NEVER AGAIN, FINGER AWAY!

One gets the impression that in this shop the right hand doesn't know what the left is doing.

I expressly order ONE pack of a very expensive drug - with a triple prescription.
Three packs are delivered.
I send mail after mail and complain, otherwise also contradict the debiting of the total amount of more than 2000 .
As part of a phone call with an employee (which was really a long time coming)
I was told that the shipping department could not see my order and that I should soon add a handwritten note "only one pack please" to the letter with the prescription ... This is probably a joke at an online pharmacy!
After I had agreed to keep the three packs, I was given a period of time to pay until the settlement with my PKV.
Today I was informed that the entire invoice amount has been withdrawn from my account.
At best it is again an internal communication error ...

Was good, customer service meanwhile bad. Two mails and three calls that I could have saved myself. Pity!

Really the last! If you send vouchers that you repeatedly do not redeem for whatever reason, you have an excuse for everything, do nothing to your customers and just stick with them. Very bad and disinterested customer service. Prescription bonus will also no longer be redeemed. For the delivery time, it is absolutely not worth ordering there, rather in the local pharmacy. You no longer have any advantages here. Obviously kidding on the customer because the vouchers look the same but are no longer granted for any changes. Just the best example of how not to do it. HANDS OFF !!!! If I could I would give 0 stars.

Customer service reacts very slowly. Shipping also takes longer than competitors. In addition, private recipes are not attached to the delivery but cumbersome separately sent back by letter. If the letter does not arrive then you have a problem. The rebate system varies depending on the private or cash receipt. With the cash receipt the discount seems to be charged immediately, with the private prescription only with the next order of over-the-counter medicines. For recipients of private recipes, there are better mail order pharmacies than these.

Ordered goods, asked umpteen times, received nothing, no answer, no customer service, absolutely not to be recommended, never again

I can only join Ms. Karstadt, everything has been going a bit strange since the merger. Despite changing the address online and the new address on the recipe, it was sent to the old address and was illegitimate there. given by the Trans o Flex driver, had to drive 60 km. 10.- Credit, but what is that?
Then "try our new shop" I did it, made the online order and sent the recipe away, wondering that a transfer form was with the quickly arrived shipment.
When asked, it was found that I now had 2 accounts, as there were 2 different KD. Numbers, but they simply took the old number, I should have enclosed the copy of the order.
Call the number of the pharmacy, you would have missed the two accounts together.
But all annoyance is no use, I just say:
"Shop pharmacy is gone" forever!

Too bad that many rate badly because of Hermes! Order after bad experiences with Hermes only with delivery via DHL - that works great!

One of the best online shop. Delivery could be a little quicker.

Orders are usually processed and dispatched quickly. There is a bonus on prescription drugs. Price-performance right.

Credit, confirmed in writing, transferred from the old account. It was not paid out with the delaying tactic.

Doc Morris kept what the company promised. Never again Europe pharmacy.

From December 15th, 2020 there will no longer be a recipe bonus on normal recipes.
I wasn't even advised of it. I can get medication for over 17,000 euros and now they want 30 euros. I will never pay this. After 7 years of loyal customers, I am leaving this shop.
So caution is advised, also applies to the shop pharmacy. Better support the local pharmacies. You have earned it.

Bad services long wait time at hotline and staff is not competent

The order was never received and now it's impossible to have an answer from their customer service

Sent in 2 prescriptions and because a drug was not available they hadn't sent anything. It's pretty dangerous when you are diabetic and need medication.
No communication from them had to ask for the prescriptions themselves
demand back that there is no particular intention to help,
threatened that the return will take at least another 2 days.
Only considerable pressure from me made it possible to send the prescriptions back quickly.
So I no longer trust them blindly, because that was pretty dangerous for me.

Ordered several times, so far everything was delivered quickly. Ordered Thursday, sent recipe on Friday.
Package today only with prescription drugs, called there. Very rude lady told me "oh it went down" even though I paid immediately? I know where I will no longer order ...

Very quick processing of the recipes, great bonus program, fast delivery.

Drug not available, although it is indicated in the shop as available. The information that a drug is not available and thereby delays the delivery, I have received only after I have inquired about the whereabouts of my medication. The order will be shipped only when all medicines are available. There are no partial deliveries. The lady on the phone said I could cancel the order if it took me too long. Very bad customer service.

The Europaapotheek used to be good and fast. Meanwhile, over a week passes until prescription drugs are delivered. Can also be due to HERMES, but I think it is a combination of two no longer working partners. Hermes is really scary ...

I ordered FFP2 masks and got KN95 masks and they refuse to take them back.
I mean this is cheating

13 days waiting for my medication, shipping information came to call and demand. This not even with delivery status but only with apologies took a little longer.
Oddly enough, prescription drugs come immediately.
Emails are answered incorrectly, I think they are not handled properly at all.
So I'm away as a customer.

Now connected to Shop Apo. I know this pharmacy from earlier times, who have no customer service at all, but instead directly open collection agencies that bombard with many letters, even with regular customers who order regularly and a lot. Now the same experience with Europa Apo. Otherwise, I always pay there via Paypal, people said that there was an order on account, but it does not appear in my online customer portal. Was not verifiable for me, attempts to contact failed.
Find it outrageous to deal with customers like this.

Grottenschlecht. Do not get anything right on the chain.