Had to go for a warranty issue on our car. I had never been there before. Peter and the entire service department were very swift, kind and efficient. Peter made sure to shake my hand and thanked me for coming in. On the way out, my husband spotted a nice truck that he is looking at purchasing: we will be back soon!
Kyle is amazing! He made my first BRAND NEW car purchase easy and stress free. He found a rate that was within my budget and made the entire process amazing. I am so happy with my new car and the service I received from him and the staff at Chuck Patterson!
Nice people and fast paperwork processing - it didn't take all day to buy a vehicle.
Took my car here to replace a recalled airbag. I dropped it off in the morning, and they had it ready for me before lunchtime. Everyone I interacted with was super friendly and professional. I will definitely come here again.
Excellent service. I couldn't be happier with my new Rav4!! Lawrence and Wendy were awesome!
5 stars for the service department. My car wouldn't pass smog and after spending $165 for a bunk diagnosis and a tampered gas cap (purchased from Patterson), Dr. of Motors tried to defraud me out of over $900 to replace the whole EVAP canister. Thank goodness I took it to the dealer, a diagnosis showed the brand new gas cap leak, there was nothing wrong with the canister. With a new gas cap, my car passed smog the first time. Thanks Bill and the Patterson service team!
Was able to schedule a day before at a time that worked with my plans to visit Chico. All the personnel was friendly and helpful and the service was completed in a timely manner.
NEVER AGAIN. The sales man was rude and didn't listen to what we said or wanted. They tried to take our truck as a trade in but offered way less than it was worth. Went to another Toyota dealer and got over $2000 more than I was offered at Chuck. If you want to be treated badly and made to feel like your business doesn't matter than go to Chuck patterson. I went to Toyota Marin for good and honest costumer service.
The salesman was very pushy. I made it very clear I don't buy impulsively and had to think about it. I was paying cash and they ran my credit without my permission, after I walked away. Would never buy anything there. Take the short drive to Roseville or Sac and get a better deal!
A special thanks to Frank Jereb!
Our family had a wonderful buying experience because Frank listened and delivered with the right car. The staff was efficient and pleasant to work with. Great job!
Our sales rep did a terrific job. We placed our order and the next day the car came in with the wrong interior color. That evening the sales manager located the correct one out of the area and within 24 hours we drove away with our new car. Great job.
Two or three times a year (for several years) I will receive a mailer from them. It has a scratch off. If you get the winning number you win. I get the winning number every time. I've never won a prize worth claiming.
The catch is you have to go to the dealership to claim your prize. My opinion? It's a scam to get you in to the dealership. I once asked if anyone ever won the car or 25k dollars. They could not provide me with that info.
I wouldn't trust this business.
Amazing experience,, professional at every level,, never felt pressured... Jeff went above and beyond making sure we knew every aspect of the vehicle... Go cowboys Jeff!
Mr. Martinez awesome sales person, everyone is so polite and very helpful.
This is my 5th experience purchasing a vehicle through Chuck Patterson. They always go above and beyond to get the best deal possible. The Salesman Brian is great and super helpful. I highly recommend this dealership. They have the best customer service around and always seem to get me a good purchase price.
Prompt and Curtis right on schedule. Highly recommend Chuck Patterson service dept.
I took my car in because I thought I had a major problem with the rear brakes in my 2008 Toyota Corolla. Turns out, no major problems, just a piece of rock that found its way into the rear drum. Darren, the Toyota service person that I talked to, was honest and gave me information on the braking system of my car. I use my Toyota Corolla to make my living, so it is imperative that it's in good running condition. Thanks Darren, and rest of the great crew, at Chuck Patterson's!
I have always received very good service from everyone in the service department. They are very friendly and helpful even for the smallest request.
Very fast service. Thanks for the quick turn around.
I took my Highlander in to have it checked. They wanted to charge me $7100 for a new hybrid battery and said it would take 2 to 4 days. My husband found a company that came to us replace the battery for free it took three hours and only cost me $2500.The service man that I talk to would not even look me in the eyes he spoke to my son I found him rude and condescending and I do not appreciate it just because I am a woman
I got royally ripped off here. Used car guy Frank had me drive a Prius 4, then i filled out papers, they added 1k to the price and gave me the keys to a Prius 2 with nothing extra.
The saleman, Brian, was very supportive and helpful. He knew the details about the Toyota Rav 4 inside and out. He has also been helpful on followup calls regarding my questions on software apps. Lerose Lane
Worst customer service ever. When a maintenance reminder light was not reset following an oil change, I called to find out what to do, I was told to ask Google. And that was the end of that. So I bought my new Toyota Prius at Oroville Toyota NOT Chuck Patterson. Poor customer service leads to lack of sales. I was very happy that there was another choice for my Toyota purchase and that I did not have to put up with Chuck Patterson's poor customer service and attitudes. They have become too big for their britches. I live in Paradise and so I have a choice. Chico or Oroville. Oroville Toyota wins.
The are dishonest and do not explain things that need to be said. Very dishonest.
This is a team you CAN TRUST and for me thats a really big deal! I went to a dealership in longview WA. Who tried to sell me routers and breaks that I did not need. I went to the manager and he pulled off the wheels took a look and said oh! Your right. Heres a free car detail coupon. CHUCK PATTERSON DEALERSHIP is a place for buying and keeping up maintenance on your car so you get optimum miles out of it.
Quick and easy! Great demo of the features on the new Jeep Gladiator! Thank you!
BE WARNED! Do not do business with Heather, she was completely dishonest! Told us our recent payment to Toyota financial didn't show up in their system yet and we would be refunded the amount we paid, since the quote for what we owed was not accurate, based on that recent payment. We were lied to so that we would make the deal and now she womt return phone calls. The most shady car salesperson ever!
Eduardo was the best! Great customer service by everyone. Bought a really great used car.
I was treated with disrespect the same day I bought a car, a used 2016 Prius. The gas tank read Empty, so that's the way I was expected to drive it off the lot. When I asked Nate Hart, who readily sold me the car, he said Chuck Patterson never puts gas in any used car they sell!!! How shabby can you get? I wish I could rescind the whole deal.
Both Lawrence and the other sales guy were exceptional in their knowledge and service! Give them a raise!
Really great customer service! Everyone that assisted me while buying my first car made the process very easy!
Best service in town hands down! I bought my first car here and have continued to buy 2 more after that. They always take care of me and I never leave feeling like I wasn't given the best absolute service possible!
I got a same day appointment for an oil change at the time I needed. The servicewriter was prompt and informative. It only took 1/2 an hour. It was very fast and they checked all my fluids and brakes, tires, etc. Thank you Chuck Patterson!
"if you can't say something nice about something / one, don't say it." silence
Brian was great! He was patient and answered anything we asked. He gave us time and space to think. Thank you.
Was just trying to buy a car with them and while trying to get financed for the car i wanted they sold it...very professional
And now i have a email from michelle caroll lieing to my wife dont trust this terrible company
Pete always takes great care of me when I'm in for service.
Got a flyer in the mail at a chance of winning a new vehicle. I didn't win~
If your tire pops just fix it yourself all they do is put putty where it popped
This place is amazing. They have worked tirelessly with us to get a brand new car. We have spent 3 hrs here and they helped with it all. I would recommend them to everyone.
I had such a great experience. Thank you Chuck Patterson for all the help and time spent on obtaining my perfect car. I felt welcomed and supported in my shopping experience. We will be returning for future purchases.
Chuck Patterson reached a new low in customer service today. We purchased our Toyota Prius seven years ago and have had terrible service with each visit, but today they even surpassed their typically abysmal record. They refused to honor the extended warranty refund program because of some fine print on the document sold to us seven years ago. They may no attempt to contact us about our refund or notify us of the 60 day refund window (after 7 years!) and the shark of a salesman that sold it to us said nothing about the impossibly short refund window. Worst of all the finance officer and general manager were completely unapologetic. All that we required was that they show some empathy and provide is with a credit toward service or some small token of compassion and we would have left disappointed, rather than disgusted. Instead they passed all blame onto us and said "too bad... it's your fault". I told them I would never buy a car their again and their answer was, "well that's fine with us." Pathetic! No wonder Chuck Patterson has a one star ratting on Yelp.
While a good dealership with nice services, overpriced used and new cars.
Often 5-10% of MSRP on new. Almost 100% over on some used cars.
The guys in the body shop are magicians! They were able to match one of the most difficult colors around. From Don S. being a complete professional and Nicholas P. being a totally caring manager, the experience was 5 Star. Don't hesitate to take your vehicle to Chuck Patterson's.
Hands down the best car buying experience that we have every experienced, top notch.
Very rude service department ...hard to imagine them treating people so poor on a daily and still so busy ..smh
Cy in the service dept was an absolute professional and friendly to deal with. Brought my car in for 2 recalls at 9am and he had it ready for me by 4
I got a good deal on a good car, but otherwise I am utterly unimpressed - service, finance dept. The shuttle driver is nice though.
Thank you Joseph for helping us purchase our car! We love the CHR! You made things easy and have a great personality which made our visit pleasurable as we walked through the purchasing process. Arin was also a great help initially allowing us to test drive and explore a few options. Thank you both!
Barley bought my first car in dec. 2018 and now the transmission is leaking and they're telling me its over 1100 to fix without parts included.....definitely do not recommend chuck patterson for anyone who wants to buy a car!!!!
I drive down to Chico from Redding for my services on my PriusC because I haven't been able to find the level of service up here. Always pleasant and professional people who give me good information related to my car.
the service writer was excellent but the problem still persist. not as bad but i do need to schedule an appointment to get checked again ..
They went above and beyond to take care of our service and it was speedy.
Friendly, timely and competent service! Answered all my questions.
They were really fast and friendly. They finished the work while I waited.
Date of Purchase: May 30, 2020
I had been shopping for about 6 months for a new vehicle. I accidentally came across the New Camry, 2020 makeover. Looks just like a Beemer or an Audi, but much more reliable. lol And the Top Trim XLE comes with an optional V-6 engine with 301 HP.
I had briefly considered a Lexus, but I decided to go one step down in "luxury," while getting the same reliability, and saving $10-$15 grand.
Chuck Patterson Toyota was the only place in Northern California that had the EXACT Camry, fully loaded, V-6, Pearl color. Only one in stock. Although I lived much closer to Lithia Toyota in Redding, I went to Chico to check out the New Camry.
Toyota was having a "0% Interest for 60 months" special financing, and that's the big reason why I decided buy this particular vehicle.
Chuck Patterson Toyota was very busy when I was there. All the staff, including salespeople, were relaxed and friendly. My salesperson was Jeff M. and he did a great job.
When all was said and done, I didn't get any better price than what was already stated on the Chuck Patterson website. But I got exactly what I wanted and the experience was pleasant and easy.
Oh...here's the clincher: Jeff said that if I buy the vehicle, it's mine to ride home. He will get one of his guys to drive my Dodge Magnum V-8 HEMI back to my house 70 miles away. My answer: Done Deal.
The car drives like silk. It has every safety device ever invented, including back-up camera (that I love) as well as a "bird's-eye" overhead 360 view.
I took those 301 ponies up to 100 mph on the way home and there was so much more. I can't believe I'm driving a Camry now. lol
Adrian was great. Cept he almost lost the sale when he said he didn t really like Star Wars but said was one of biggest nerds. But said there was only 5 Star Wars movies. Jk I know you guys read these in meetings. Have a great day guys. Thanks for the new car.
They need to work a lot of things Honestly they suck
This is a review from The time I walked in to purchase my car to the day I received the upgrades I purchased along with my car.
The day I walked in I was greeted by a nice kid who had just started working there I had told him that I was looking for a Scion XB with a Manual Transmission, he looked around and had none on the lot.Tom came out to assist the new kid and was pretty insistent that I test drive and automatic even after I made it pretty clear I wasn't interested in test driving one.
So after that they offered to look around the nor cal area and see what they could find me with a manual transmission I agreed and filled out the paper work for credit and all the normal stuff you do when buying a car and printed out with them online the car I wanted with rims, lowering springs, and the alarm system included in the price. Tom then started questioning me as to why I wanted a manual instead of an automatic with a tone like I was stupid for knowing what I wanted.
They called me and said I was approved and they would start looking for the car and told me the interest rate and I was happy with it they also told me I had a $500 Military discount since I am a 100% Disabled Veteran. Every thing sounded great and ready to go.
A couple of days later they get the car in that I had wanted and called me up to come in and finish up the deal and of course I was excited to say the least. I get there and they had the interest jacked up 5% more then what I was originally told which took my monthly payments well over what I was willing to pay, and then on top of that they told me I would NOT be getting my $500 Military Discount. We sat and went back and forth for a few as they continued to try and pressure me into paying some ridiculous amount and telling me how I wasted their money for them to get the car for me(which we all know gas is a write off for dealerships) so they got my blood pretty hot. So naturally I got up and walked out. They called me a couple of hours later and said they had the paper work mixed up and found the right paperwork with the right interest rate on it and talked me back into coming in to get the car but mind you I still was NOT getting the Military Discount that Scion offers. No big deal right its only $500 but still as a Disabled Vet I still believe I deserve it. So I went ahead with the deal anyways.
Now the day comes along that all my goodies I ordered come in. This is where Star number two comes in and is the only reason they got two stars from me at all. honestly I should be writing a totally separate review for their service department since they were the better part of my experience and would be getting a 4 star review alone but again this is about my purchase from start to end.
I pulled up at 830am I had and appointment at 9 my car got pulled in at 845ish didn't get touched til about 1030am no big deal I to was a mechanic by trade and worked in dealerships so I know how the shop works. The service writer Darren was extremely nice and very helpful I have nothing bad to say about him what so ever. The Mechanic that worked on my car was a great kid as well and did a good job with the install of my accessories. After all was said and done I pulled out of the dealership just shy of 4pm. In their defense it was a Monday morning and they were slammed.
This is the second car I have purchased from Chuck Patterson and sadly the last I will ever purchase here. Playing the interest rate game and not honoring my Military discount and hassling & pressuring me to buy the car just ruined it for me.
Peter was great. My car was done in a very timely manner, and Peter call to give me all the details as soon as it was done.
They covered up he fact that someone stole stuff out of my vehicle while getting an estimate. And when I brought it up they tried to blame me for it being missing from my truck. I get it, dont leave anything in your vehicle. I did not push it after that. But seriously guys you know it is one of your people you should have more spine to fire the thieves you have in your employee. If this ap allowed me to give you zero or negative stars you would have at most negative 3 stars from me. Hope you have better luck than I did.
Always friendly and usually fast service in express services!
I got my rotors and brakes replaced at the service department which had exceptional service. I felt that they worked hard to get my service covered under warranty which made my week to not having to spend extra money, and they even put on more durable brakes and rotors than what I had before. Thanks!
My finance and I where extremely interested in a 2006 vehicle they have on the lot. We can in to test drive it and fell in love. We have a great income and his credit score is 799. So we qualified but only for a $30,000 vehicle, not the 2006. I couldnt believe it! So why have the 2006 if its not available to finance? I believe it was a scam to get us in the door! Im truly disappointed with Chuck Patterson. Don't advertise the car if you don't plan on selling it!
Was told i was eligible for a rental car when i dropped of my jeep to get the recall parts replaced the shuttle took me to enterprise and when enterprise called they said i wasn't eligible. Then when i was stranded at enterprise i called and got attitude at which point i said so I've been lied to and will never buy a car from your lot again and hung up. I recived a call after my husband posted a negative post that they will be comping me a rental car for tge day then proceeded to ask me to have my husband take down the post.
WORST SERVICE EVER!!!!!!!!
I have had multiple bad experiences with the service department at Chuck Patterson. After dealing with them today I will never go back. It looks like it's going to be better for me to drive to Yuba City or Red Bluff (from Magalia) than deal with them again. I've also noticed that they have a really high turnover of staff in the service department. Every time I go there (and I've been getting regular maintenance done on my car for the last 3 years there) it's a new person and many of them are not very knowledgeable. From my observation there is definitely a problem with the way things are being run there. The fiasco I dealt with today was the final straw. Save yourself time, money, and energy- don't go to Chuck Patterson.
Nice service staff, very clean, very busy service dept, expensive.. Free WiFi while you wait, and a shuttle to take you and pick you up around Chico
Best customer servicer and the employees were very helpful and everything. They helped me with my very first hand car which it's a 2018 Toyota Corolla LE and it's very different for me because I use drive a 2000 Honda Accord LX V6 VTEC and this one has so many specs and such as touch screen radio which I never had. Overall this car is completely a huge upgrade coming from a person who drives the 90's car. Thank you!!
ROBBY WAS MY SALES REP. HE WAS AWESOME.. WILL BE RETURNING IN THE FUTURE!!
Had a great experience buying my Tacoma ! Nate was great , very friendly , knowledgeable and a big help!
WORST possible service EVER. For literally everything. The sales experience was awful. No communication with us or between the other workers. It was seriously IMPOSSIBLE to get ahold of anyone over the phone and still is. The position we were in this was the only dealership that was able to get my gf approved so didn't have much of a choice. Which is extremely unfortunate because they are such a nightmare to work with. Took the car in to be serviced. No one called when it was ready for pick up. So had to go in to find out the shop closed. Never had a pleasant experience with this dealership and cannot believe it's so hard to get through to someone on the phone or even get a call back. Would NEVER reccomend purchasing a car from them. I'm not even sure how they have such a high rating and positive comments. Haven't seen anything good come from them. If you're looking for a good dealership to work with go to Chico Nissan!!
Just had my second service from Chuck Patterson Toyota on my 2018 Rav4 Hybrid. They got me in right away and told me it would be 45 min and it was more like 30, so I was pleased with the extra time. Plus, I got a free Scrubbs car wash card. Highly recommend the dealership for both sales and service. :)
Needed 2 more of these due to repairing my exhaust issue with my 06 D.C. 4X4, called Chuck Patterson to order these and they quoted me $20 a piece even though last time they charged me $12-15 each last time. Looked online (THANKFULLY), 2 different OTHER TOYOTA DEALERSHIPS had em listed at $10.41 EACH MARKED DOWN FROM $14.41, I asked if they'd be competitive an honor the price from the OTHER dealerships dude said no I can only mark em down to $15 each, I said koo, I'll order somewhere else at that price listed went online and got them for a total of $21.50 WITH SHIPPING from THE OTHER nearby Toyota Dealership.
My fiancee took our 2004 Avalon for some warranty service here. She thought she would also get an oil change while it was there. The person helping her decided an oil change wasn't enough business for them, and then told her that the "drive belt" needed to be replaced. Knowing it just had its 100,000 mile checkup, and everything that needed to be replaced already had been, she refused. If you're a woman, or they think you don't know anything about cars, prepare for them to attempt to take advantage of you.
I have been buying cars for years, this is by far the worst experience of my life. Purposefully mislead by sales staff, when I complained I was told that even though I was lied to, nobody held a gun to my head.
Very satisfied with sales person and staff that assisted.
Do not buy a vehicle from them. Issue after issue after buying a brand new vehicle and they have done nothing but give me the run around. It's been 12 months of hell trying to get answers. If you're looking for customer service do yourself a favor and don't go to them. They just want your money and they don't care about the service you receive. Disappointing. Especially when these issues weren't my fault. Buyer beware.
Courteous and knowledgeable employees. Paperwork was easy. Love my Prius
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