BlendJet

I bought this blender during the 2023 recall window, and it has been a letdown ever since. It is now the end of 2024, and I am still waiting for my base. To make matters worse, communication with BlendJet feels completely robotic; every email response is identical and auto-generated, yet I haven’t received a single real update or been able to reach a human by phone.

It’s been nearly five months since I submitted my replacement request for my BlendJet in May 2024, and I’m still waiting. Their support team has been less than helpful; they initially promised a quick turnaround, but now claim they have no idea when the item will actually arrive. The excuse of a supply shortage doesn’t hold water since I see their products sitting on store shelves right now, which really undermines how much they value their customers. To make matters worse, they’ve stopped replying to my emails, and the customer service numbers I’ve tried are all out of service. I’ve bought multiple units over the years—both for myself and as gifts—but given this experience, I definitely won’t be buying from BlendJet again, nor will I recommend them.

Even though my BlendJet was functioning perfectly, I tore it apart during the recall process just to be safe. I submitted all the required photos as instructed, yet my order #450**** still shows up as "received." It’s a shame because the blender itself was great, but this handling of the recall screams terrible customer service.

I was enjoying my morning smoothie with my BlendJet when it started making a strange noise. After I poured the drink, I actually fished a detached blade out of the glass—it had sheared right off during use. The kicker? My unit, purchased in December 2023, doesn't qualify for their recall. Their customer service is a nightmare; I’ve tried calling, but the line is always down, so I’m forced to email them. I’ve reached out via email, but given their unresponsiveness, I don’t hold out much hope. For the price tag, expecting it to last only eight months is ridiculous. Honestly, BlendJet should go out of business.

I emailed BlendJet with photos of the model number and got zero response. It’s incredibly irresponsible for a company to ignore customers, especially when the blender blades can chip off tiny pieces, posing a health risk. Their greed is clearly taking precedence over customer safety. There should be a class-action lawsuit against them for this negligence.

I wouldn’t recommend BlendJet. My unit is part of the recall where they make you destroy it to get qualified. I’ve gotten several canned email replies and empty promises that it’ll be fixed. I filed a complaint with the BBB and my state attorney general, but still no resolution.

I bought a BlendJet from Costco and it was part of the recall. I filed my claim on June 10, 2024, and BlendJet promised a six-week turnaround for the replacement. However, calling their customer service has been a dead end—no one picks up. I just want to get my device working again, so please send the replacement part immediately.

I’m still waiting for my Blendjet 2 replacement kit. It’s frustrating that they keep selling new units while failing to honor their recalls. The customer service experience has been absolutely terrible, bordering on unacceptable.

Updated by user Jul 24, 2024 BlendJet resolved the problem, and I finally received a replacement unit. After waiting nearly eight months for back-and-forth emails and endless excuses, the new base arrived today and is currently charging. The blades appear significantly thicker and more durable, so I’m hoping this one holds up better than the first. Original review Jul 20, 2024 I reached out to BlendJet’s customer service two months after submitting my recall information, only to be told the wait would be two to three weeks. It has now been seven months with no resolution—just excuses and delays. Meanwhile, they are actively selling BlendJet blenders in various colors online and in major retailers like Target, Kohl’s, and Walmart. Why is it so hard for them to send me a replacement? I purchased the device in good faith, used it without any issues, and followed instructions to cut the faulty gasket and send in my details. I originally wanted a specific color, but I’m willing to take whatever they send. Even a check or a voucher would be acceptable so I can pick up a replacement at the store myself!

Had a total nightmare trying to reach BlendJet support. The phone line just wouldn't answer, which is frustrating since the device I just bought is already broken and hasn't even been used yet. My only goal was to make a simple healthy smoothie, but now I'm questioning whether I should just return it and grab a cheaper model instead.

BlendJet has finally resolved the issue and issued an apology. The company agreed to send two replacement bases for our aging units, though it required a lengthy back-and-forth of emails to get them to act. They should have done this right away. This experience feels like a scam; they sell defective products and then drag their feet on replacements. Even after a recall was announced over a year ago with a promised 5-6 week turnaround for new units (after destroying the old ones), we are still waiting. They take no responsibility, yet continue selling to new customers. I’m also concerned about the plastic components and the potential for microplastic contamination in our drinks.

Six months later, I’m still waiting for the replacement bases I requested from BlendJet. It’s frustrating that they keep launching new models while ignoring recalls for existing products. My current blender parts are now useless, taking up space in my kitchen, so I might just toss them. I’ve contacted customer service multiple times with no progress. Considering the price, I expected much better service after all this time. I definitely won’t be buying from BlendJet again.

I purchased two BlendJets as presents, but one arrived with a defective base. I sent the original base back on March 26 as instructed, yet I’m still waiting for the replacement to arrive. I haven’t bothered sending the second unit back yet since it’s with my son who lives far away, so I’ll wait until he’s home. The bigger issue is customer support; I’ve emailed multiple times but keep getting vague or insufficient replies. It’s frustrating to keep following up after they’ve already taken my money, hoping for a simple resolution.

After snapping photos of my broken BlendJets on December 31, 2023, as directed, I’m still waiting for my replacements today, June 21, 2024. It’s been nearly six months, which is ridiculous considering they offer two-day free shipping to new buyers. Why not just ship me the replacement BlendJet like a regular order and then refund the cost so I can keep both?

I bought the special leopard print Blendjet, which turned out to be part of a recall. The company swapped it for a Lavender model from their limited options, which was disappointing because the unique print was the main reason I ordered in the first place. It’s been months, and they haven’t responded to my inquiries about the status of the replacement. Between the unexpected color change and the lack of communication, I’m not impressed. It’s a shame because the blender seemed like a convenient gadget; I’d probably recommend it if it actually worked reliably. My daughter was really excited about the gift, but now it feels like just wasted money.

I knew international shipping could hit a snag, so the slight delay didn’t bother me one bit. What really blew me away was BlendJet’s customer service. After my first shipment vanished en route to the Philippines, they promptly sent a replacement. I then reached out regarding the extra customs fees charged by FedEx, and they handled the refund without hesitation—crediting me even more than the fee itself, which hit my original payment method in just two days. They’ve genuinely exceeded my expectations. Fantastic experience from start to finish!

I grabbed the BlendJet during the Valentine’s promo that came with a bag. It seemed okay when it arrived, but by the next day it wouldn’t power on to make my shake. I charged it up just in case the battery was drained, but still no luck. I’ve reached out to their customer support via email but haven’t heard back yet. I’d really like to exchange this defective unit.

I’m thoroughly done with BlendJet. Despite being told on November 10th that a USPS label was generated for what I hoped would be Christmas presents, the reality has been disappointing. I recently received a notification that the order was being fulfilled, only to discover they are sending the wrong items and still owe me a replacement blender. To make matters worse, their customer service is virtually nonexistent; I’ve sent multiple emails with no response, and since there is no phone number to call, you are completely locked into the email system. It feels like a scam where they collect money but never deliver. They keep claiming shipments will arrive "the next business day," yet nothing ships. I am officially canceling my order and will be reporting them to the BBB. The reviews are accurate—they aren't shipping products, they are just taking your money. Skip BlendJet and buy a gift elsewhere.